I have been to Aha Nails and Spa multiple times. I started going when they first opened and was a repeat customer because of its convenience, and until recently they were quite competitively priced. I recently had an awful experience there and will not be returning.
These are my minor issues:
1. When you make an appointment online, they take your credit card info. If you don't cancel 24 hours in advance, they still charge you HALF of the price of the services that you booked. Then they accept walk ins. So, if you make an appointment and something more important than your nails comes up (which are MANY things) you're out that money.
2. They charge FIVE dollars for callous removal during a pedicure. Forgive me if I'm wrong, but isn't this part of the essence of a pedicure?
3. The owner calls right before your appointment to make sure you are still coming, which you would think no big deal, but why else would you give your credit card info?
This was my awful experience:
I made an appointment for a pedicure, Shellac manicure and eyebrow waxing. I was in a wedding that weekend and wanted to make sure that my nails looked good by Saturday still. I don't get to do things for myself often, so I wanted a manicure that would last. I paid 33 dollars for a French gel manicure, which was guaranteed for 7 days. I went on a Wednesday night. On Thursday night my first nail chipped. I was too busy to go in and it wasn't a huge deal, so I went about my weekend, saying I would take care of it when the weekend was over. They are closed on Mondays. By Sunday night every nail had chips and/or was peeling off. Since they were closed Monday, I called Tuesday afternoon. The owner made me an appointment for Thursday because he wanted me to see the same person who did my nails the first time. I went in expecting my nails to be fixed (and honestly it needed to be redone, a gel manicure should not start peeling within a week).
The owner offered to do a Shellac manicure for the reduced price of 20 dollars. (On WHAT planet is that honoring his guarantee to fix?) When I asked about the guarantee, and that I called within the 7 days he said he couldn't redo it because I didn't call the moment it chipped. When I explained I was away for the weekend and then they were closed on Mondays he talked to me as if I were a high school student who hadn't done their homework and he was my teacher. He said "Just because you were away doesn't mean you couldn't pick up the phone or send me an email"
Who emails a nail salon? And who calls a business when they are closed?
Overall the owner was rude, refused to honor his word even when I told him if he did not fix my nails I would not be returning. I did not appreciate how rude he was to me, a repeat customer. I will not be back and am looking for a new salon, that actually treats their customers like adults, not 5 year olds. read more