Great place! We walked in with an expired coupon and yet the owner was so kind and helpful! He…read moregave us a discount anyway! Amazing customer service!!! It's so easy to be kind to people and we walked out talking about the next time we'll come back! Funny thing is .... We don't even have a dog of our own!!!

A great spot. A good selection of pet food, treats and toys and the owner is very knowledgeable…read moreabout pet nutrition. They just opened a store in Vestal, N.Y. in addition to the Owego store.

Pet Smart = NOT very smart: I called and personally talked to the Grooming Dept. to make a grooming…read moreappointment for Sadie and stated I would be waiting... for Sadie to have her nails done and a bath. Yes, it will take an hour. When I arrived on time for my appointment, the groomer told me it would be at least 1.5 to 2 hours, I should leave her and come back. I reminded that I called and said I would be ... waiting... for my one hour appointment. Sorry, she said, they were very booked. IF... she said... I wanted my 1 hour appointment I could pay an EXTRA $15, they would do that... but not of Fridays. I left WITH Sadie and said that wasn't going to work. Spoke with the manager on my way out. He apologized but basically said "that is just how their reservation system works." It allows overbooking. He offered to comp me a box of $15 biscuits on my next appointment if I was charged an extra $15. That was nice, but nope. Not going back.

have always had a good experience when using petsmart services. we use petsmart exclusively for…read moregrooming our two dogs because it is such a good deal and the dogs seem to like it too. the salon can get pretty busy at times but the staff seems to handle it well. everyone is always pleasant and professional.

This is my all-time favorite pet store! About 3 1/2 years…read moreago I got into the fish hobby thank you for helping me out with Everything

The staff are extremely knowledgeable and very friendly as well as helpful! Prices are competitive…read morewith chain stores, and this is a small/local business! I am always happy to support local, and thrilled that this store is so welcoming and informative! It really makes purchasing a new pet less stressful! If you ask they have answers and are so willing to share their knowledge.

Petco was absolutely HORRIBLE! I would NOT recommend anyone to take their dog there. I have had…read morenoting but aggravation with this store. First they advertise you do NOT need to get an appointment for just nail trims. So I only need nail trims for my dog. They were good at first but as the staff changed and it changes constantly, they kept telling me I need an appointment. I talked to the manager a few times and she said they were telling me incorrectly and to let her know. The next three times they were giving me trouble and had an attitude which then made me get angry as well. I kept telling them he is a bit skiddish with other dogs that bark at him as he is a rescue and they did not know how to handle him like the previous staff which were good. One particular staff (which her apparence probably scared the dog) was not good with him. She cut the nail too close and never told me that and never told the staff either. She blamed it on my dog because he "nipped" her. She was not honest with the situation and they sided with her. I complained to them about this and they also blamed my dog. This is after the previous staff told me he was a very good dog. After that I had more issues with this particular staff and they just didn't want to service me. I was arguing with them this last time and they cancelled my appointment which they did before. I called corporate to complain and asked for my money back. I will NEVER go back there as they do NOT know how to handle certain dogs. My recommendation would be to avoid this store at ALL costs!

NOT WORTH A SINGLE STAR- Very disappointed. Went to get my dogs nails trimmed and got conned into a…read morebath for a few bucks more, it ended up being $83.00. Then got told I could sign up for petcare for $24.99 and I could save on the bath, food and more. So, I signed up for it, but was not told it was subscription of $24.99 per moth plus tax. So I canceled the subscription, but they kept the $26.99 and did not return even though I was told on the phone they would... I felt like I was at a used car lot and I was non-stop being sold on something I did not need... To top it off they had the audacity to ask for a 15% tip when we finally got to pick up our dog... And the parking lot is the worst, DO NOT GO THERE!!! Or any PET CO.

This is the best pet store I have ever been to. Wide range of animals plus knowledgeable staff…read moremakes me recommend this place highly.

Bought a bearded dragon from here and the staff are really kind and now I go there for my reptile…read moresupplies as well now! I really recommend this store!

My go to fish shop for fish, supplies, and information. If there are certain fish you are wanting…read morethat they do not have in stock, they will special order fish for you from their suppliers, with weather taken into account. The staff are very knowledgeable and personable. I have been going here since they opened. If you have never owned fish before, they will ensure you have the proper setup and fish for your goals and budget. Highly recommend as they will steer you in the right direction. And if you make a purchase that you feel was not right they will work with you to try and resolve it the best they can. There is so much more to this fish store than can be said in one review. They do so much for their customers and the fish keeping community when compared to any other fish store I have been to.

Friendly and knowledgeable. Genuinely care to help our situation. They love fish and aquatic…read morelives. There isn't a place like it in town.

Loving care, clean and comfortable, small numbers make it less stressful for my pet. I have tried…read moresome others in my area, but now only take my dog here.

I was in town for business and had a last minute schedule change. We found Tom at Highland Farms…read moreand he was able to accommodate our dog last minute, which alleviated a lot of stress for us! Nice larger kennels and reasonable prices.