If you want to go to a place where people ignore you the entire time you're in there and then treat…read moreyou like shit when you go to ring up. This is the place for you! In dealing with the assistant manager who argues with you, rolls his eyes, tells the customer that they are wrong (despite his inability to do a simple exchange and a return with two separate receipts) & then still get charged incorrectly. We left with discontent for a place that once was a childhood staple. As he spent 20 minutes trying to do so while slamming the scanner, refusing to listen or admit fault, & making a lady wait behind when he could have called someone else... I began to wonder how this place stays open. In going on a separate occasion I watched another teller ignore an elderly man making a purchase, & consistently give him attitude as he inquired about his purchases. Additionally there's no common customer service or hello or thank you & in turn you're ignored. I rarely say this but I would have interacted with a robot instead of a human.

Incredibly positive experience today with Tristan! I was greeted promptly upon my incredible…read moreentrance, asked if I was looking for something specific, then told EXACTLY where it was. An absolutely seamless process start to finish. Thank you Tristan! Keep your head up.

Tennis shop ..different rackets ..ski shop ..Westwood…read more I would like to get a tennis racket from this shop. It said "Laurel Canyon" tennis. There was a case with autographed tennis balls...visit the UCLA tennis center.

Rick is an honest and helpful guy. I string my racquet with him regularly and his work is…read moreconsistently good. His racquet demo program is also solid. He only takes cash or Zelle and is more expensive than other stores but is worth it in my opinion.

5 star service, and amazing selection of jerseys, gear, and cleats. Good pricing and cool store…read moredesign

Ordered my sons uniform May 23. Called July 28th to see if we had any update with the uniform since…read moreseason was going to start and was told my kids uniform was there but not pressed because I had an open balance. My invoice states to call the client when the order comes in so I can pay for it and pick up and that wasn't done. I asked them if it was okay to pick up on the weekend August 1st the young man I was talking to said yes. I called August 2nd to confirm if order was ready for pick up since I don't live near, I get told that the 1 guy that is able to press the shirts has been out sick. To call back Monday to see if he is able to do it. I called Monday tied to talk to Joel he wasn't available, I got told they would work on it this week and I should be able to pick up after Friday August 7th. I called August 9th and the young man I spoke with said it's not ready should be ready in the following week! Like I'm not sure if you guys communicate with each other but it's so frustrating that we pay so much for a uniform and already have to wait a long time as well to get the uniform that we have to get at this store since this is where our club sends us and all this is happening and I know we aren't the only ones this happens too.

Big 5 Sporting Goods (4.5 stars) Nehemiah helped me on my…read morelast visit, and he was patient and helpful the whole way through. I've been in this store many times, and no matter what I'm looking for, they somehow have it tucked away somewhere. You just have to know whether to check upstairs or downstairs. They make the most of their space and keep a wide variety of items in stock. It's a clean, organized store with good staff and good deals. I always end up finding what I need, and the service keeps me coming bacK.

Came in looking for an assortment of shoes that were of the slip-on variety. Coloring and style are…read moreimportant, but so is comfort and price right? Was greeted instantly by a gentleman in the shoe section who was quick to recommend a few choices and didn't hesitate to go back and forth a few times. Big 5 has a decent selection of shoes and some big names. However, there prices are still too close to what you would pay in a named shoe store itself, like nike, adidas, new balance, etc. And while I didn't end up buying anything the customer service and staff as a whole were super helpful and pleasant. Lastly, now that it is summer they most certainly have everything one would need with regards to swimwear, pop up chairs, towels you name it. This Big 5 location has been a fixture in Culver City for a long time. Let's hope it stays that way.

Juan is absolutely amazing. Created my varsity jacket in 1991 and now my sons in 2026. Put…read moreamazing touches. I made lots of requests and it was fantastic. No stress no fuss just experience and a great guy. If you want the best varsity jacket, this is the spot. Juan ill bring my grandson in 2050, is it too early to pre order the jacket;).

Super quick, good quality embroidery on my graduation sash. The people who work there are very kind…read moreand thorough. A bit expensive for more complicated embroidery designs but I also don't have anything to compare it to.

I went to buy 2 jerseys for the World Cup, but now I want to buy more soccer Jerseys. I love the…read moreprice and the quality. The owner was helpful and attentive.

Very friendly owner, large selection of items ranging from jerseys, shorts, balls and other…read moreequipment for good prices. Would recommend buying from here.

I had a great experience here buying new running shoes…read more Staff are very knowledgeable, starting with the professional-grade foot scan. I felt well taken care of, and was surprised that prices were lower than I expected would be in Brentwood. Free valet parking.

I went to this store to buy running shoes. I'm a seasoned runner with 2 finished marathons. The…read moresalesperson sold me asics super blast shoes. I dig them at first but developed swelling in my knee after a routine run. I thought it might've been a one off and need to break the shoes in some more however, the knee pain persisted. I wanted to support local businesses but was very disappointed by my experience. I'll go back to my usual store moving forward

I know they think the validate-your-parking signage is large and clear. It's not. About one of…read moreevery five people forgets to validate. But then when the automated system tries to charge them $12 at the gate, they get out of their car and walk inside. During that time, more cars get in line...except one in five of THOSE people has ALSO forgotten to validate. So the line moves forward...and then stops again. It took me 18 minutes to get out of the lot last week. It took me 12 minutes to get out of the lot yesterday -- eight of which were spent behind one person sitting in his car at the gate, refusing to get out, move, or pay. I'm not shopping here in person anymore. The parking gate completely ruins it. Trader Joe's across the street doesn't have this problem because they pay a human to be able to look at a receipt and not be a freakin robot.

Do NOT use curbside here if you're expecting convenience this place turns it into a complete…read moreinconvenience. This is now the FOURTH time I've placed an order that was quoted as "ready in 2-4 hours," only to hit the 4-hour mark and be told something completely different. Today, I called the store and spoke with Gina, who told me my order wouldn't be ready until TOMORROW. Apparently, any order placed after 5 PM automatically gets pushed to the next business day but that's not stated anywhere on the website. What makes it worse? I'm literally in the store now picking up the items myself, and there are employees standing around chatting and on their phones. Clearly not busy just not motivated. When I asked to speak to a manager, I was told I couldn't even get their name. Since when is that confidential? Completely unprofessional. I've managed stores before, and this is not how you run a business. If it's slow, you fulfill orders and take care of customers not push them off to the next day for no reason. This is the only location I've had this issue with. Even high volume stores don't operate like this. The selection here is also pretty picked over, which doesn't help. I just moved a block away, and it's unfortunate I'll have to drive farther for basic necessities because this location clearly lacks management and accountability. Based on other reviews, this seems to be an ongoing issue. Do better. This location needs a serious overhaul.

Good experience here. I needed two bikes boxed + packed for international air travel. Zone 3 was…read moreable to do it and the bikes made it safely. Only hiccup was that I was quoted a price of $60 and ended up being charged closer to $85 per bike. Reason was because our bikes aren't road bikes. I can understand the change, just wish it would've been called out when we dropped off the bikes or picked them up. Only saw a different price at the register when paying.

Hours are wrong have showed up and called multiple times. No one's there I guess they don't want my…read moremoney. Part of good service is being available when you say your going to be available

I've been here a few times. Each experience I felt the same energy from various employees here…read more Seems like they always give me a bland attitude like they don't want to help. The first time I was looking at the pocket knife's and the dude was standing there like I was taking too long or inconveniencing him. This last time I was looking for shoes for my kid and I, and the guy was helpful for checking the size the first time. He explained the shoes didn't go any smaller than the size I requested but then he walked away. Didn't give me a chance to try any other shoes for my kid to see if any fit. I didn't want to even bother him for asking for a shoe size for myself. Will likely not return to this location.

The place was empty and the employee was rude to me and didn't care for my business. Don't know…read morehow long their lease is for, but I imagine they aren't long for this location. Seems like the review from July experienced the same thing. Good Luck Big 5. You tried.