We had a great experience working with Lisa and her team on our company awards this year. Lisa…read morehandled everything with care from start to finish. She took the time to walk through the details with us, shared examples, and options based on our budget and the style we were looking for. The awards themselves were beautiful, and our team absolutely loved them when we presented them at our company event. As a small business ourselves, we truly value working with partners who communicate well, care about their clients, and stand behind their work. Lisa did exactly that. We're grateful for her support and absolutely plan to work with them again as our team and awards program continue to grow. Highly recommend and thank you again, Lisa! - Your neighbors at THE Water Heater Company

I had first gone in here to have a patch sewn on but they don't do that. After I had told them what…read moreI was looking for they just mentioned that they could MAKE me the patch I had been wanting to have made for my grandfather. I placed an order, the patches came in within the time frame they had told me and I was on my way. If you do need something sewn on though, they had recommended Fazio across the street so that was good to know. The patches came in looking better than I had expected, will definitely come back for more patch or custom embroidery. Thank you!

Ed, the owner, does not provide service that is acceptable. He majorly messed up my daughter's…read moreorder and does not take responsibility. He tells clients that they can "go away and he doesn't give a SH!t". He ruined an item of my daughters that is irreplaceable. So sad. Run away from this place. Hot temper and very unprofessional!

Ed does great work. Considering he is working by himself and managing all aspects of the operation,…read morejust communicating with him what I needed and when got the job done.

The whole experience with Xtrafly was great; from meeting with Ahmed, who was super professional,…read moreeasy to work with and had great ideas, to picking up the finished shirts and seeing the quality of his products and printing. He even met our quick deadline with no extra charge! We will certainly be working with Xtrafly again.

Xtrafly do a great job , polite friendly service and very helpful designing cards …read more. Highly recommend them ...

We had an event and Eli and his team came to do customed travel cases embroideries on the spot…read more It was very successful, clients loved it. Eli's team is super nice. Communication was great! We will definitely stay in touch for future events. Thank you!

I brought a personal item here to get embroidered for my fiancé in time for Valentine's Day. This…read morewas a very small but special project agreed upon to be done on a certain date before I brought it in. It was a simple phase on a pocket square that he would wear on our wedding day. The price was high for a small project but due to the great reviews - I felt it was justified to make sure it turns out well and look professionally done. Initially they were great with showing you pictures of the placement and helping with font and size suggestions and were quick to communicate through email Then I was called ON THE DAY that my project was due to say that they've damaged my item beyond repair - oil stains or some sort of stain created by the process of the machine. They have took it upon themselves to reorder my item from the original vendor and are now waiting for the item to come in (unknown amount of days). While I appreciate them taking the initiative to replace and fix it (luckily it can be replaced)- I'm still without the sentimental gift I had planned ahead for tomorrow. I did wish there was communication prior to the due date After the owner also called to follow up and apologized and did his best to rectify the situation. The communication thereafter was also great in updating when my product came in and estimated time of completion. They were nice enough to ship it to me as it was hard for me to find a time to pick it up during work hours. I ended up getting my product and we are satisfied with the end result and it turned out as I hoped.

I had a wonderful experience with this embroidery shop. Their customer service was excellent from…read morestart to finish, and communication throughout the process was clear, timely, and professional. The quality of the work truly stood out every detail was beautifully done and exceeded my expectations. It was a pleasure working with Marylyn and the entire team. They were attentive, easy to work with, and clearly take pride in what they do. I'm already looking forward to collaborating with them on future projects. Highly recommend!

DO NOT HIRE THIS PERSON! We gave them hats and patches to…read moreattach, and they completely went offline and won't even answer our calls. They took the hats and the patches, and now there's no one we can reach.

I was so pleased when I picked my order up, it was exactly as I wanted it to turn out. I just…read moreneeded my dog's name embroidered on black material with blue bold letters, for her training vest. Andrea and the ladies did a outstanding job on knowing what I was looking for. I will definitely be a repeat customer. So ladies Dutch and I thank you

From the owner: Best in Town Monarch…read moreMerchandising is a full-service advertising company that provides a range of promotional items. Its online catalog provides access to over 500,000 promotional items. The company also offers embroidery services. Monarch Merchandising utilizes address books, adhesives, air fresheners, alarms, albums, answering machines, aprons, aquariums, ashtrays, audiotapes, back braces, badge holders, balls, bandanas, banners, basketball hoops and bats to provide promotional services. It additionally uses batteries, bells, beverage insulators, bicycles, binders, binoculars, bird feeders, blankets, blenders and boats to offer advertising services. The company serves the education, health care, hospitality and recreational industries, as well as the residential and commercial sectors.

Amazing Job, Excellent Service, friendly owner and workers. Good Price and fast delivery…read more Had this made for our Church, already looking into another embroidery project.

I've had so many merchandise projects with this company I wish I can leave more than one review…read more They are always there when I need a fast turnaround and the attention to detail is on point. The owner Shahe takes special care of whatever I have needed from shirts to hoodies to hats. It's so important when you are planning to give out promotional material to you customers, that the items you are giving out are high quality, for the image of your company. Ink n stitch has come through on many occasions. Highly recommended.

The owner is so kind and inviting. I attended a workshop and loved it. The environment is warm and…read moreinviting. They are kind and patient. Truly an asset to the community. Highly recommend supporting this business.

So sad to not support The Makery any longer. I was a very early adopter of the original shop, going…read morewith friends as well as regularly getting Take and Make kits. When the subscription club started, I was in the initial round, paying over $100 every couple of months for a long time for blind projects. Veteran family, woman, POC owned company - and cute fun. I taught friends to love them and brought several new subscribers to the business over the years. But the customer service has left me in complete (negative!!) disbelief! Unfortunately, Jolie and The Makery have lost my support. There were some super bowl Facebook "games" in February of 2022. I engaged with the posts for fun, expecting nothing. Then was notified I had won a free sign and to contact them for shipping. I did. As you can read for yourself, for over 6 months I've been told different stories while nothing has ever shipped. It's shocking because the website is full of items for sale that match the give away. Jolie and team simply needed to send something surplus they never sold and be done with it (it was a random design after all). It's become principle. Companies ask you to engage to grow their social media presence. The giveaways need to be followed through with. Especially for a long standing customer. Honestly, even letting me know the timeline or that they couldn't afford to send something would have been enough. Acting annoyed I asked didn't sit well with me - With a little communication, I would have said no worries, I didn't need anything! I have entire boxes in my garage of her projects not started as I supported for so long but never had time to do most of them. About 5-6 months after the back and forth there were items posted for sale. I simply asked if any of those were available for the giveaway never sent. My comments were deleted, I was blocked, and my messages and since been rejected. I was treated as an aggressive troll, not a customer that had been respectful and spent quite a bit of money. Simply put, The Makery uses customers to increase their social media engagement and sales, yet doesn't follow through. Support has been lost - from me. Don't fall for the "we love our customers so much". They don't. You could be taken advantage of too! Lots of similar kits from small businesses out there from great, small businesses - some even cheaper! Shop elsewhere!