Difficulties with Apple phone. Wondering if it was T-Mobile because it was affecting both Wi-Fi and…read moremobile connections. Walked in here and within 2 minutes the gentleman at the front of the store help determine it was a VPN issue. Rapid service. Wonderful English. Very helpful. Couldn't be more satisfied.

It's an Apple Store with all the great products we know and love...except Vision Pro. Renovation…read morestays true to Florence architecture but the level of service is normale!

The store was organized, friendly and easily assessable. Azelio was kind, patient and so very…read morehelpful. I loved my experience and appreciate his extra help so very much. Go to this store, you won't be disappointed, my experience was perfect.

Very deceiving advertisement. Really read the fine print. If you are a student studying abroad I…read morewould use another company. We were deceived and did not find out until after signing and paying that we got less service per month than was advertised because you had to read the fine print. Very unhappy. Do not recommend at all

Quick and Efficient screen replacement for my older model Android. I dropped my phone on the train…read moreand it had froze up. These guys got it working again as well as repaired the screen quickly. These guys definitely know what they're doing! I was lucky to find them on my travels.

I am studying abroad in Italy for a few weeks and was unable to get my phone fixed near where I am…read morestaying. I traveled to Florence to get my iphone screen replaced as it was severely broken. Found this place on Yelp saw that the reviews could be fake but I was out of options and decided to go anyway. The gentleman in the front did fix my phone but he was a total a**. He knew I wasn't Italian and did nothing to help the situation even though he spoke perfect English. He did not say the place was cash only until I handed him my card. He gestured to a "sign" and no where did it say it was cash only, when we informed him of this his response was a shrug and "oh well". I had to withdraw from an atm down the street and he was very unapologetic that he did not make me aware as 159e is a large amount to withdraw at a moments notice! I am very uneasy still about this situation.

If there was an option to give them no stars, I would. I bought my phone here years ago and got an…read more'abbonamento' or plan. While signing me up the staff were helpful and happy. Of course that drastically changed anytime there was a problem with the phone. First off when getting the number to patiently wait in line, it seemed like people were always jumping in front of me and the staff could care less, they clearly hate their jobs. When my blackberry started experiencing 'white screen' they kept sending it off to the manufacturer while not providing me with a replacement phone (but more than happy to charge me for one) when I told them I thought it was the battery, they said no, after the 2nd phone failed, I changed the battery and it was fine. yep! also their prices are high compared to Wind and Tre. Avoid this store like the plague unless you are masochistic and into being punished..severly.

ABROAD STUDENTS This place is really awful. I bought a plan that would give me service in Morocco…read moreand did not get any service. When we got back to Italy, we turned on our phones to find that we had no service in Italy either. Because of this, we went into the store to understand what was going on and they told us that we owed 15 euro. So no service in Morocco, no service in Italy and we have to pay for the service we "used". One of the workers we talked to was very understanding until a woman came over and went against everything he said. They don't seem to communicate between one another as we were told multiple different things within the 15 minutes that we were there. The woman kept saying "it's not my fault" which is ridiculous because it is the fault of the store that they don't know or communicate the terms of the plans we buy. Do not give this store your money, it is a scam.

It created a new problem for me because I think the guy tried to force my charger in, and now it…read moredoesn't charge right.

WOW! THANK GOD for these Abdullah! I was traveling in Italy when my phone battery literally died…read more Actually I didnt know what happened it kept restarting and not staying on, but he figured it out ASAP. Very helpful, speaks very clear English, kind, and prices are fair. They took care of getting my phone back in shape in a couple of hours. I left it with them, went on a tour of Florence, and circled back to a fixed phone at the end of the day. Overall great service! SAVED MY TRIP! Thanks guys!