Difficulties with Apple phone. Wondering if it was T-Mobile because it was affecting both Wi-Fi and…read moremobile connections. Walked in here and within 2 minutes the gentleman at the front of the store help determine it was a VPN issue. Rapid service. Wonderful English. Very helpful. Couldn't be more satisfied.

It's an Apple Store with all the great products we know and love...except Vision Pro. Renovation…read morestays true to Florence architecture but the level of service is normale!

The store was organized, friendly and easily assessable. Azelio was kind, patient and so very…read morehelpful. I loved my experience and appreciate his extra help so very much. Go to this store, you won't be disappointed, my experience was perfect.

Very deceiving advertisement. Really read the fine print. If you are a student studying abroad I…read morewould use another company. We were deceived and did not find out until after signing and paying that we got less service per month than was advertised because you had to read the fine print. Very unhappy. Do not recommend at all

Quick and Efficient screen replacement for my older model Android. I dropped my phone on the train…read moreand it had froze up. These guys got it working again as well as repaired the screen quickly. These guys definitely know what they're doing! I was lucky to find them on my travels.

I am studying abroad in Italy for a few weeks and was unable to get my phone fixed near where I am…read morestaying. I traveled to Florence to get my iphone screen replaced as it was severely broken. Found this place on Yelp saw that the reviews could be fake but I was out of options and decided to go anyway. The gentleman in the front did fix my phone but he was a total a**. He knew I wasn't Italian and did nothing to help the situation even though he spoke perfect English. He did not say the place was cash only until I handed him my card. He gestured to a "sign" and no where did it say it was cash only, when we informed him of this his response was a shrug and "oh well". I had to withdraw from an atm down the street and he was very unapologetic that he did not make me aware as 159e is a large amount to withdraw at a moments notice! I am very uneasy still about this situation.

ABROAD STUDENTS This place is really awful. I bought a plan that would give me service in Morocco…read moreand did not get any service. When we got back to Italy, we turned on our phones to find that we had no service in Italy either. Because of this, we went into the store to understand what was going on and they told us that we owed 15 euro. So no service in Morocco, no service in Italy and we have to pay for the service we "used". One of the workers we talked to was very understanding until a woman came over and went against everything he said. They don't seem to communicate between one another as we were told multiple different things within the 15 minutes that we were there. The woman kept saying "it's not my fault" which is ridiculous because it is the fault of the store that they don't know or communicate the terms of the plans we buy. Do not give this store your money, it is a scam.

One of the worst customer services experiences I have had in 50 years of traveling! I purchased 2…read moremonths of service from a Vodafone store in Venice but for 20 days was unable to make calls with their SIM. I came to this store in Florence hoping they would quickly solve the issue. I spoke with a someone who called herself "the Manager". First she claimed that my phone had a problem! Then she said I should go to Venice where I purchased the SIM, because each store is a separate franchise and therefore she could not help me in her store! Then she tried to sell me a new SIM! Finally she just walked away from the desk and disappeared! I decided to go to another Vodafone store next to the train station at Santa Maria Novella. There in 2 minutes a representative simply removed and replaced the SIM, turned my phone on and off, and it began to work properly on their Vodafone network. AVOID that Vodafone store on Via de Martelli at all costs, they are truly a disgrace to Vodafone organization!

WOW! THANK GOD for these Abdullah! I was traveling in Italy when my phone battery literally died…read more Actually I didnt know what happened it kept restarting and not staying on, but he figured it out ASAP. Very helpful, speaks very clear English, kind, and prices are fair. They took care of getting my phone back in shape in a couple of hours. I left it with them, went on a tour of Florence, and circled back to a fixed phone at the end of the day. Overall great service! SAVED MY TRIP! Thanks guys!

It created a new problem for me because I think the guy tried to force my charger in, and now it…read moredoesn't charge right.