Stop and read this review if you want the best possible experience finding pieces that make you feel absolutely exquisite. I'm writing this review in order, starting with Tiffany, who honestly should be considered as the next owner or at minimum manager of this establishment. The grace, knowledge, and care she brought to this experience completely blew me away. I spent two and a half hours in this store and left with pieces I genuinely would have kept myself up at night regretting if I'd walked away without them. First, let's talk about Tiffany, because she made this entire experience, and then I'll talk about the products. Before that, something needs to be said. Corsets and pieces in this store are meant for events. For being seen. For adorning yourself and feeling beautiful in the world. They are not just for intimate moments behind closed doors, and it's time we stop thinking that way. You deserve to feel incredible, and this is the place to go. Tiffany I spent two and a half hours in this store. Tiffany was the first to greet me. She was always present when I needed her, yet I never once felt pressured. After I chose my first pieces, corsets, I spent most of the time in the dressing room, and Tiffany was there for everything, collaborating with me in the most thoughtful way. She taught me how to lace a corset and let me try it myself, which is no small task, but she was always right there to help. She was honest, genuine, and never salesy. The reason I walked away with so much is simple. She didn't have to push a thing. The quality of this store speaks for itself. She was incredibly knowledgeable, sharing details about a limited edition piece, one of only 15 in the country, and explaining how this brand created corsets for Beyoncé's Renaissance team. And she was absolutely right. The corset I purchased is the most comfortable, flexible, and beautiful piece I've ever worn. I can breathe, move, exist. I could honestly wear it all day and sleep in it, and I look incredible. I never felt rushed. Tiffany's timing was perfect. She was present when I needed help and stepped back when I didn't. She even brought my partner and me water. As a queer couple, we felt completely comfortable, welcomed, and celebrated the entire time, which meant more than I can express. For context, we were supposed to go to The Metropolitan Museum of Art that day, but this experience with Tiffany at Agent Provocateur was better than The Met so we skipped our booked entry time to the museum entirely. She listened. She was thoughtful. She was warm. Truly, Tiffany is a wonderful human being who should be highly favored in any room she walks into. If you want to know what it feels like to be a princess, cared for, guided, and pampered by another woman who genuinely wants you to feel your best, this is it. The Products Bikinis. Mature. Elegant. Beautiful. Chain pieces. Absolute dream pieces. I am now planning a trip to the Caribbean because I have always wanted a chain dress, and the one here was stunning. Any woman wearing it would look like a goddess. Corsets. An incredible selection. I loved all four I tried on. I had to make thoughtful decisions balancing desire with fiscal reality. At the very last moment, I was torn between two pieces. Tiffany said one thing that helped me make the decision that was genuinely right for me and ensured I chose the piece I would have regretted leaving behind. The pricing is a dream and absolutely fair for the quality you receive. I walked away with four pieces, and I am completely in love with every single one. Not a single regret. The Goodbye The bag and packaging you leave with are to die for. So beautiful that you cannot help but smile walking through the streets and taking the subway home, knowing what is inside that gorgeous bag. I was given clear instructions for my corset, which made me feel even more cared for and confident in my purchase. Tiffany even made sure to open the door for us when we were leaving, which honestly melted my heart. I had to give this woman a hug, because in two and a half hours she became my friend. How could women not bond in an experience like this? We brushed right up against closing time, yet I never once felt rushed. We were always exactly on time with Tiffany, and the entire experience felt intentional, calm, and complete. This is how retail experiences should feel every single time. Do yourself a favor and find Tiffany at Agent Provocateur. I do not live in NYC, but after the care, time, and intention Tiffany brought to this experience, paired with the quality of the products themselves, I can confidently say I will travel and work exclusively with Tiffany and Agent Provocateur in the future. That is how you create a lifelong, loyal client. read more

Horrible place and service. Just asked for store credit after keeping thousands of dollars of other items so my wife could purchase more items later and was told "it's past the 14 day store credit policy. Only online is 28 days." It was day 17. Just be aware when purchasing here. They are jerks. read more

Be sure to read the return policy. I bought two sets for my wife not sure about the size - I was unable to return the bottoms- I did send the bra back- note took it out of the package and sent it right back. they said it had dirt marks on it and would not credit me for the bra and asked me to pay shipping to have it come back to me. I just walked away... I am sure it's back on their shelves. I will not order from them again. they were a hassle from the go. read more

As others have mentioned, returns are impossible. The sizing online is ambiguous and my order made me look ridiculous. I got a gift card that is completely wasted and I feel terrible for the person who gave it to me. The customer service is plain rude and I wasn't allowed to exchange a very expensive order. I will never order from there again and you shouldn't either. Instead, find a store that sells good quality lingerie near you and go into the store. You will support your local store and get what you want. I'm willing to take down this review if someone from the company reaches out to me and exchanges the stupid size. I am not even asking for money back. read more

I needed to buy a gift before catching my train to Washington DC, and I was running out of time and needed help picking out sizes and styles of lingerie before I miss my train. As soon as I walked into the Soho store, a beautiful woman named Jo greeted me and was of much help. Jo knew the product very well and knew exactly what I needed and she was a life saver helping me determine the correct size as well. Jo performed excellent customer service for AP and her professional salesmanship needs recognition. The other associates were fabulous as well, though, Jo is my #1 and is greatly appreciated. Lovely inventory and store. I will be shopping there soon again for i've always been a huge fan of Agent Provocateur. Thank you Jo read more

I used to frequently purchase lingerie from Agent Provocateur, spending a significant amount of money on the brand. Recently, I ordered a corset in my usual size, but when I tried it on, the cup size was far too small. It was obvious that I wouldn't be able to wear it, so I decided to return it. The return shipping cost me $39. After that, I received an email saying, "Sorry, we cannot process the refund because glitter was found on the corset." They further added that I would need to pay an additional $40 for the return shipping or they would discard the item. Let me clarify: I only tried on the corset, which obviously didn't fit. I usually wear a 34DD, but this corset was at least two sizes smaller. It still had all the tags attached. The corset cost me $400, and now, on top of that, I had to pay $39 for shipping, and they are asking for another $40 to return an item I will never be able to wear? I didn't wear the corset, so how glitter ended up on it is beyond me. Thanks to your customers, you became the brand you are today, Agent Provocateur, but this appalling treatment has opened my eyes to how little you actually value your loyal clientele. I will never purchase from you again, especially when there are far better brands out there. Not to mention, your lingerie often falls apart after a single wear, even with delicate hand washing. Your quality is nothing short of trash. read more

Sexy . Blissful . Seductive . Silk . Lace . Agent Provocateur is where you'll find it . I buy all my lingerie from this beautiful store . Special Thankyou to Jeanelle ( through email she helped get what I needed ) and to the lovely Agent at the store who assisted me . Also the music they had bumpin' was incredible;) read more

Agent Provocateur - Lingerie Near Me - New York, New York

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Beware when buying here. My Husband bought me a beautiful lingerie set as a surprise. He bought the wrong size. All I had to do was take it out of the box to see it was too small. All tags attached and obviously not wore! When he reached out to find out how to exchange the items, they told him he could not return or exchange for a different size. Of the 3 items, only one was on sale, but they would not exchange any of them. You cannot call them, you can only email customer service. It is very difficult to communicate and takes time to get an answer. I am very disappointed and neither my husband nor myself will use this company again and I do not recommend them. read more

Bought online. They sent the wrong size. I reached out multiple times to get it exchanged with no response. They shouldn't charge so much if they aren't going to have high standards in quality or customer service. read more

I ordered two swimsuits in March. When I received them, I tried both on over clothes and sent the smaller swimsuit back. They received the order on March 27, and just this morning (April 26th) they emailed me saying they were rejecting the return due to stains/deodorant marks. I literally tried the swimwear on over clothes so there would be no marks! Moreover, they are going to hold the $250 swimsuit unless I give them $25 for shipping! So they are not giving my money back nor are they giving the swimsuit back! Also, i have tried calling customer service three times to resolve this. I keep getting their answering service where they insist that they can't help me with anything but will take a message and get it to the real customer service. DO NOT ORDER ONLINE from this brand. They will not return your money if the size isn't right. read more

This was my first AP visit and I was very disappointed in the experience. The review is solely on the customer service* The place was empty (one customer trying something on with one rep helping her) and had two reps available on the floor. I saw the team I liked online so I went in knowing what I wanted and asked for it. The ladies basically acted like they couldn't be bothered to do anymore than EXACTLY what I asked for - like, I asked for X lingerie in Y size. And they didn't have it. ... and that's it. No suggestions on which other stores in NYC might have it, no other lingerie suggestions, just ... "no we don't have that." I had to ask them to check to see if other stores had it. And I also asked them if they do sizing in the store. They said "what size do you wear now from other companies? It's basically the same but AP bands run a little smaller." ... and that's it again. What.the.actual.hell. I left and didn't buy anything. And dude, I'm never coming back. For $200+ a piece, the service should definitely be better, especially for someone walks in definitely knowing she wanted to buy something!! read more

Agent Provocateur - Meh. - Lingerie Near Me - New York, New York

Possibly has the best staff and service. I called ahead to see if they had an item in stock that I wanted and when I went in to pick it up, I decided to try on some pieces but never once felt that they were trying to pressure me into buying anything. The women helping me was super sweet and was informing me about each piece I was trying on and went looking for things that would fit me rather than just trying to make a big sale. read more

Agent Provocateur - Lingerie Near Me - New York, New York

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Wow my future boyfriend is a lucky guy. If only he knew. As soon as I have ANY slightly justifiable excuse (and this could be anything from like rewarding myself for ____________ - fill in the blank - to a hot boyfriend who is very deserving) I am going to shell out the mega bucks to buy a HOT lingerie thing here. In fact, the only reason I'm restraining here is because I just spent $300 at Le Petit Coquette on functional underthings. I hear the things here are slightly less functional but let me tell you they are GORGEOUS!! And they have sizes for EVERYONE! Let me tell you a little bit about why this sexy place is like a magnet drawing me in. The walls are pink, the furniture is black. The walls are lined with detailed, fashioned bras and panty sets - with everything fro the adorable to the sultry....and EVERYTHING looks divine. The girls working there wear these buttoned up dresses that they just look like they want to burst out of (that's the look - like a hot nurse's uniform but in pink) and they have tape measures to measure and size you in the boudoir type fitting rooms. Again, they take pride in working to meet every buxom girl's needs. Of course, you do have to pay the price. I saw bras for three and four hundred dollars... though I think $150 is more of what one will typically run you. Also, the place sells like little whips and gloves and sexy accoutrements. There are also lovely stockings - like the ones with the seam on the back and the thigh highs with black satin bows at the top.... hot hot hot. So, yeah, don't tell my future boyfriend, I want it to be un grande surprise. read more

- fabulous wear and style if you can afford it - almost impossible to spend less than $75 - their bras aren't particularly practical, but every girl should have some pretty frilly things in their closet - the salesgirls can be a bit overzealous, ie - they've never once knocked before coming into the dressing room while I was trying on the undergarments, however are still very pleasant and knowledgeable read more

Don't be intimidated! Let the neon pink lights usher you in to a wonderland experience at Agent Provocateur! Admittedly, all AP stores are hard to shop in -- I chalk it up to the whole intriguing-seductive-naughty persona of the brand itself: -You feel like you're in a curated kink museum and you're not sure if you're supposed to touch anything inside. -A stunning dress (at least, you think it's a dress?) is hanging on a rack, but all you see is a dangling price tag that reads "$1395". -The staff are all pretty and dressed in light pink smocks and black heels. -When they have a sale the prices aren't really marked, so you have to know what you're looking for already. Yeah. It's intimidating and a bit of work. But just go for it! Definitely worth a visit if you're just in need of some inspiration. And when you stop in, be sure to ask for Kamola -- she is an absolute sweetheart! read more

I ordered a product online for the first time. The bra is 2 sizes too small compared to the chart they have. When I asked for an exchange, they replied 5 days later with a canned email and a link. It said I could not return anything for "safety reasons". What are the safety reasons? When I followed up with my questions, I never heard anything back. Horrible customer service, wrong size chart. It is very disappointing. The products are very nice but unfortunately I will never order again and do not recommend. read more

Definitely a good choice if you want to get a present that will make your lady friend swoon! I think Victoria's Secret copied their pink and black color scheme. The layout and design of the store down to the pink aprons the girls wear makes everything magical, definitely the kind of place you want to wear red lipstick for. read more

Agent Provocateur - The fitting rooms. - Lingerie Near Me - New York, New York

I have never been one to wear (or even entertain the idea of wearing) sexy lingerie, or dainty undergarments. I've liked the aesthetic of the AP brand and have always just been a fan of their catalogs and celebrity faces, until today. I had such over the top service from Andi. She has an abundance of knowledge about the brand and how to deal with customers. She was super accommodating while getting me different styles and sizes, and in no way made me feel uncomfortable, rushed, or out of place even though she knew the price point was above what I had initially thought. She made our interaction not just about the sale but about making a great impression, giving professional advice about the size and fit of each style, and engaging a customer. I have my eye on a few pieces and because of her I will be returning. The manager, Azi and Ingrid were also polite and professional. read more

Agent Provocateur - Lingerie Near Me - New York, New York

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I rarely post reviews on yelp but my customer experience at this location was so wonderful I just had to. Asia was incredibly sweet and helpful and made sure to check in on how I was doing multiple times and go out of her way to make sure I left with the perfect set in the perfect sizes. Yes, the lingerie is pricey but you do get what you pay for and it definitely shows in the fit and material - these are classic pieces I see lasting for a long time. read more

Dear Santa, I'm writing to let you know that i've been naughty........ And it was worth it! I usually shop at soho and lexington...and came across agent provocateur which is located in the heart of soho.... the whole point of wearing agent provocateur is looking sexy is to show off your assets! =^.^= The sexy doll sets are somewhat revealing that the cloth parts are only sewn in to avoid an indecent exposure charge....The staff is dressed in cute pink lingers with a skimpy dress suit...loves it! for women in general...dressing sexy is a way to feel attractive and get attention....We don't let you see more because you have to earn it! Duhhhh read more

Agent Provocateur may be one of the sexiest lingerie to date, and if I were to be caught dead, I'd be wearing this. Overly extravagant, precise lace detail, and very minimal coverage, I can understand how Agent Provocateur came to fame - their pieces make you feel, well, sexy! I found everything from detailed lace to minimal designs - all comfortable styles based on her personal taste. Christelle was such a helpful salesgirl, she arranged matching pieces together and brought other suggestions when a few of my current choices didn't meet up to my standards. I loved how she was so sweet and checked on me frequently to make sure my pieces were fitting accordingly. When the garter belt from the Love collection wasn't quite the kind I was looking for, she knew exactly what I liked and brought me a garter belt from the Lacy collection - a high waist lace detailed piece. Keep in mind however, Agent Provocateur is $$$$ - any piece begins from the lowest cost of $190. With all three of my pieces combined including tax, I was already well over $600. As their promotion for the week, if you spent nearly $300, they give you a bottle of of one of their fragrant perfumes! A total bonus if you ask me. Gentleman, if you want to surprise your special someone, take them to Agent Provocateur x read more

luxurious, daring, sexy, and... alluring. the window display alone draws you in. besides makeup/beauty products- lingerie happens to be my other obsession. go figure. tasteful lingerie at its best, i tell you. kate moss is the current front woman for the company. she looks amazing in the "dream" promo commercials and ads. i simply love them UK designers! sure- i can't afford all that fabulous lingerie- but it's nice to splurge on yourself once in a while. their sizes don't discriminate the bustier ladies like myself... besides, doesn't a laced bra look fabulous on a voluptuous frame anyway? heheh. read more

Agent Provocateur - Lingerie Near Me - New York, New York

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I just wish I had a separate wardrobe for AP products! )) They never get it wrong! I quite like La Perla, but sometimes they go too classy. With AP you can always get that retro feel (which I love!!! Especially, for the stockings with the belt) together with modernity. I don't always feel like carrying their bags around, so the entire world knows what you got there)) lol Because I am pretty shy and like to talk about my underwear to my man only. But despite that showish off shopping bags this is my favourite lingerie brand ever (heart)! read more

I was beyond thrilled when I stumbled upon this SoHo Boutique - I thought AP was only in London! As I have had a longtime obsession with their website (truly one of the best of all time), I simply had to try on a few things. AP makes some of the best lingerie around, for a number of reasons: 1. Unique. La Perla is nice, but it's not exactly new. AP is new on the block, and has, in my opinion, a more modern/stylized product line better suited to younger women (though the older ladies can rock their stuff too, I have no doubt). 2. Great quality, in design, craftmanship, and fabric. A majority of their items feature high-silk blends, which feel so much better on the skin than typical polyester satins. The stitching is immaculate. AP offers a wide variety of items - bras, panties, girdles, corsets, garters, sleepwear, hosiery - which range from sexy to classy to practical to fun. There's something for everyone here, and the colours! Wow. I must however, note that like virtually all lingerie, the underwire bras really do not work for those of us who are small breasted (small B and below). Fortunately, AP offers a broad selection of soft cups styles which provide perfectly adequate support. The saleswomen, dressed in delightful pink dresses to match the equally feminine decor, were friendly, knowledgable, and in the end, quite helpful. I waltzed out with a lovely matching set of bra and panties - fuschia silk with cream mesh soft cup bra and matching cream mesh panties with fuschia silk ties. I am fairly sure these will have an excellent effect on the lucky male who gets to views these luxuries. read more

The sexiest most gorgeous lingerie. It comes with a pretty heavy price tag, but is very well made. I love the retro-feeling of the lingerie they sell here. Buy it for your lady, and she'll really appreciate it (with the right kind of body, of course : ) Classic sexy lingerie. read more

I had forgotten about this store, then just happened to wander by one wintry day when I was roaming around Soho. This is one boutique that will make you wish you had a rich sugar daddy who likes to dress you in sexy finery. The lingerie here is designed to have you sizzling and and steamy, without looking seedy. This is high end boudoir frillery, with the prices to match. Come in expecting to drop cash --but the upside is that you know jaws will drop when you parade your finery. Or if you are like me and just like to look at lovely things, visit the place to admire the pretty, delicate pieces(not the sales ladies, dudes. I meant the clothes) that will make you sigh and wish you had a trust fund and could spend your days lounging in the bedroom. The salespeople are helpful without being intrusive. You can get good bargains during the sales, but be forewarned, quality is not cheap. My wallet was happy the piece I wanted was sold out and the other one I desired was in a stratosphere higher than my budget. Hey, a girl can dream, can't she? read more

Girls everywhere are probably going to hate me for saying this, but I don't understand why a girl would buy lingerie to impress her boyfriend, husband, S.O., etc. Dude. Let's be serious for a minute. Most guys I know couldn't tell the difference between a $150 AP bra and $10 bra from H&M. Not to mention the fact that most guys I know are more interested in getting your clothes off, could care less about what you're wearing, so your little $300 set should be on the floor in 0.5 seconds. Now, I'll probably sound like a hypocrite: AP lingerie is beautiful and sexy, yet tasteful and classy. Vivienne Westwood's son designs everything, so it must be amazing by default. It's not kinda granny-ish like La Perla and not tacky with 4 inches of padding like VS. I loved it when Kate Moss was featured in the advertising campaigns. What I don't understand is how Kate, who is tinier than me, could fit into any of the stuff. Even the smallest sizes are big and falling off. That's probably a defect of my body and not the product though... Anyway, the salesgirls are gorgeous and really helpful with fittings and whatnot. The store is small and relatively empty, so you can expect them to be really attentive and brutally honest. They kind of just barge right on in on you, adjust you, bring on other things to try on. Which I'm completely cool with. There are a lot more styles than are on display, a lot of the stuff is stowed away in drawers. The stockings are amazing and very affordable for the quality. Everyone raves about the sales, but unless you're a D cup, don't expect to find anything. read more

Beautiful boutique... but I always feel so intimidated when Im in there.. mostly because theres hardly anyone else shopping. The gorgeous salesgirls in their sexy uniforms dont make me feel any better either... and in fact, I morph into a stumpy little troll who is desperately hiding her flat chest behind her purse! The lingerie here is super nice and super expensive... but its definitely worth checking out when they have sales. I don't know if it was me, or their staff is just way too eager to help, but I had a girl creep up to my changing room and fling open the curtain to see how I was doing, while I was trying some stuff on! And, as president of the itty bitty titty committee.. you'll have a better chance finding your size on their website if you're not as well endowed. The smaller sizes at the store sell out fast! In fact... im not even sure if they carry them at all... read more

Oh my, this store is.... sexy. I hate to say but it makes VS look way cheaper, and tackier. The lingerie is pricey. I ended up not getting anything because the $150 bra you buy will be thrown on the floor before you know it. The sales girls working here had very nice uniforms- a dress that is buttoned down to show some... and fishnet garter stockings. I don't know, it was pricey but I have a feeling I will be back. read more

It would be five stars if the people there were more helpful. It's four stars because Agent Provocateur gives a girl unbounded leverage. Mwahahahaha. Evil and sinister laugh fades out... Everything is extremely beautiful. I justify the prices by thinking, "Well, at least I don't have to buy a car in Manhattan." It's that expensive. Mwahahahaha. Evil and sinister laugh continues. read more

Having visited the one on Melrose in LA, I honestly did not expect to see one of their stores when I turned a corner in SoHo---score! I love that they have super sexy yet durable stockings! I probably came off as the non targeted audience of this type of store, but this place definitely has stuff for the petite ladies such as myself, so bras don't come off falling off a girl's shoulders or stockings that will make a girl under 5'5" like moi look sexy and taller! The only downsize is this store is so teeny tiny, but it packs a punch! Love it. read more

Yea...this place is pricey, but they make sturdy, sexy lingerie. This place is way better than VS. Their selection is sparse, but trust me, you will find something that is enticing ;) Love the uniforms that the staff wears. Very sexy...and pink is my favorite colour ;) read more

AP has a bit more of the sexy/punky lingerie look. They have a good selection overall, but most pieces are black and a bit more on the sexy side (versus flirty). The people here weren't too intrusive. There's a decent range of prices, but overall, the quality and price are on the higher end. read more

TSMA had some time (and bread) to spare, so we paid a midday visit-- he was in town for a tasting-- to The Sexiest Lingerie Shop Ever, where I snagged a lacy black bra and matching accoutrements: ribbon side-tie bikini, garter belt (my first), and micro-fishnet stockings. Sales staff is shockingly friendly and wildly helpful-- so much so that I'm not docking any points for their initial suggestion that I try size Medium knickers (I'm a size 2; the pink-clad sales angels quickly changed their tune after I stripped down). Perfectly conceptualized and impeccably marketed, with solid product to match. When my net worth is improved, I'll shop nowhere else for my underthings. La Perla is wonderful but a bit boring. read more

The woman in the store was rude considering I spent a lot on a couple of underwear.

the only reason AP doesn't get 5 stars is because it's too expensive for me to own! I first got hooked on admiring this lingerie via their gorgeously designed website ( http://www.agentprovocateur.com/ ) the models and the scenes they use to take pictures of their product is so over the top it is basically soft porn! And leave it to the Brits to never air brush out a nipple! I love visiting the store and coveting the beautiful pieces. Sales do happen though, and then the stuff IS affordable...I think the big on-line sales often coincide with the store sales so when you see them head on down to Soho and try some of these pretty things on! Ohh...I had a similar experience to Wendy L. (sales girl peeping in on me) I am not the bashful so I didn't mind - in fact her knowing eyes helped me to really find a bra that fit - but if you don't want the naughty nurses throwing the curtain back you'll have to figure out a way to let them know. read more

you can easily walk past this store, if you do not know what goodies lie inside.... The sales girls are uber helpful and cute...they have the knowledge to help you pick out the best outfit for whatever occasion. I came here with a GF of mine to pick out the perfect outfit for a lingerie party...went in with no expectations...not only did our saes girl Gloria find me the perfect corset and matching undies...all of the pieces there are unique and have a very vintage funk feel to them...this ain't your typical vanilla lingerie...for that go to VS or La Perla....this is for girls who dare to be different and are not ashamed of what their Mama gave em.... Now now ladies and gents the iems here are not cheap...so be prepared to drop some serious moohlah....but its so worth every penny...even if you have to eat ramen and crackers for the next few months.... read more

Ok Lovely things but why must CLAM COVERS be so pricey??? I agree with the previous Yelper, I can stand and stare at the outfits for hours. They are beautiful and I imagine a little hard to be into let alone get out of! Gentlemen: If you rip it you buy me another one! read more

This store just screams "lust!" at me! Lots of fun pieces and super sexy thangs that'll get his (or her) heart racin'. In addition to lingerie they also have stockings and perfumes. The perfumes are not my type, though- too heavy for me. Too bad I can't afford to spend $150+ on just one bra alone. For more affordable lingerie, go to nearby Journelle. But hey, if you got the cash to blow, or a special event coming up, you won't be disappointed here. read more

I came here for my first AP visit ever, and looking back, I'm not sure if I would come back unless my regular store was out of stock in something. This review is based purely on customer service, not the lingerie which I have always loved. I felt the Agent helping me was just trying to take advantage of the fact that my boyfriend was paying and tried to pressure/sweet talk me into buying things, which honestly worked a little because I'm bad under pressure haha (sorry boyfriend!!). More importantly, she sold me the wrong bra size so she either didn't know her sister sizes or my size was out and she just pulled a bra one band size and cup size too large and handed it to me, which is a TERRIBLE thing to do; ill-fitting lingerie makes me feel the opposite of confident. i did try it on in store but i didnt realize until later that it was way bigger than it should have been when i saw an online stock photo of the intended fit. The Agent kept complimenting me when I asked her to look although she obviously had better knowledge than I did at the time, so she was just trying to make a sale. All in all, you'll have better shopping experience at the location on Madison in Midtown. read more