Never again will I not use yelp to book a hotel. To start, we got stuck in Berlin and had to get a hotel for Friday and Saturday night last minute. This was one of the only ones available where the price was not out of control. So for almost 200 Euro's for 2 nights, we arrived, the area was not nice at all, we had to pay to park on their private lot, and their wifi did not work (which they said did).
The staff was incompetent, with no manager in sight we tried to solve the issues ourselves. The one girl told us the wifi did work, it was our 4 devices that did not.....
When we asked them to call the airport for us they declined saying it 'was not their job' or 'their problem.' I have never seen such poor customer service from a hotel in my life.
To top it all off, the beds in the rooms had bed bugs, the pillows offered no support and the beds made noise every time you moved even an inch, waking up everyone else in the room.
I will not be recommending this hotel to anyone and would never return, even if for just one night. I am disgusted by their lack of customer service and frankly their lazy attitude towards their jobs. Very very disappointed by this awful hotel. read more