We stayed for 2 nights at the Hilton Berlin while on a Christmas Market tour. The location is excellent - right across the way from one of the markets and in between 2 others, each only a 15 minute walk in opposite directions. There is also a subway/underground stop right outside the hotel - very convenient. The lobby is an open concept but fairly small. It opens right up to the main restaurant where breakfast is served. It's welcoming but simple so you don't feel overwhelmed trying to find things (front desk, elevators, etc). We stayed in a standard king room which was very spacious for a hotel located downtown. The decor is warm and the room was very clean. If we make it to Berlin again, we will definitely stay here again. read more

Hilton Berlin - Bathroom - Hotels Near Me - Berlin, BE

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Our stay at the Hilton Berlin was a very enjoyable experience, and easily worthy of four stars. The hotel strikes a great balance between comfort, convenience, and quality, making it a strong choice for both leisure and business travel. The breakfast buffet was one of the standout features of our stay. The selection was impressive fresh pastries, a wide variety of hot dishes, fruit, cheeses, cold cuts, made-to-order options, and plenty of healthy choices. Everything was well presented and constantly replenished, and the dining area had a relaxed yet elegant atmosphere. The rooms were surprisingly large, especially by central Berlin standards. There was plenty of space to move around, with comfortable beds, ample storage, and well-designed layouts that made the room feel both modern and inviting. The bathrooms were clean, generously sized, and equipped with everything needed for a comfortable stay. Service throughout the hotel was generally good, with staff who were welcoming and helpful. A few areas could be a bit more polished, but nothing that took away from the overall positive experience. Overall, Hilton Berlin offers spacious rooms, an excellent buffet, and a convenient location making it a solid and enjoyable stay. read more

I stayed here during my Visit to Germany for the Berlin marathon. Check in was fast, the service by the staff was very professional. My room was ready by the time I arrived and the kept by the staff while I was away. This Hilton has a great location. A highlight of my stay here was a man helped me send a post card out. I believe this was at the concierge desk? Either way, a giant thanks to him. The breakfast here was delicious. Overall, amazing stay at this Hilton. read more

Gym hotel I give it two stars because no a/c. The sauna and pool is not free to use for hotel guests. Carpet looks old. Im only happy with the location. read more

Hilton Berlin - Gym - Hotels Near Me - Berlin, BE

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Arrived early and went straight to hotel to check luggage as rooms weren't yet ready but used the lounge to decompress after flight and Uber. Check in was fairly simple - but later on we did have a number of snafus!! Our room was apparently the same as another family's as I found out when my room key wouldn't work for the assigned room! Then I went back down again and they coded me for another room - which again the room key did not work! You would think they would have been a bit more recalcitrant and give us another room, but that didn't happen. Clean room and housekeeping staff were very amenable to bringing extra towels and not knock on doors too early!! We had the Dome view and upgraded to the executive lounge use and it was such a lovely way to vacation with our friends in for Laver Cup! We even watched the last match on the lounge TV screen while having some tea! They do r out out the wine and beer and Prosecco (which was tasty!) until 6pm daily, so that is the only negative comment I have about the lounge. The tub was quite high to get in and out of (I'm 5'0" and friend is just a bit taller and we both had trouble getting out) - wished was a shower only room which I understand is available. The glass shower door also didn't quite cover the space so we had to have extra towels to use for the wet floor. We were on the 6th floor and had a lovely view. Concierge recommended a great breakfast place on our first day as we arrived 8am from the states and wanted to walk! read more

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I'm enjoyed this hotel so much! The service is absolutely top tier and all the staff are great! From Welcoming vibe of Santiago checking me in and getting me situated, the executive lounge staff and breakfast staff Nassim has an for bussing and making sure I got the things I wanted and to eat and drink. To Hakan for checkin me in too! And Lisa for getting me set to the beautiful poool! The restroom downstairs is clean and great! I enjoyed going to the club next door at night 2am-4:30am All staff was superior! Great location from trains and markets and tours! Highly recommend! Great Wi-Fi and roooms so welcoming! I can't wait to come beach read more

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We had the most amazing stay here over Christmas and New Year's! It was beautifully decorated for the holidays and all amenities were great. Aside from not receiving upgrades as I would've hoped for as a Gold member, they did give us a few perks to make up for it. Wished we could've been given complimentary access to the Executive Lounge for both of our stays, but we did receive it for Christmas Day at least: The staff is excellent and kind. What we enjoyed the most were the location, the brunch (!), and the size of the family room. WOW! While not cheap, we felt like we received more than what we had paid for. The brunch buffet is amazing and was the best perk I have experienced as a Gold/Diamond member. Try to sit near or under the glass dome for the best effect. I loved the access to the ice machines, the mini bar, and the spa and gym are fabulous. I would stay here again on our next visit: the location can't be beat. Just wish the Gendarmenmarkt construction was done when we were there, but perhaps next time. read more

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Lemme start by saying the view was absolutely amazing. Overall we had an amazing experience in Berlin and the location of this Hilton was perfect. It was Just within walking distance of many local restaurants and famous tourist sites. The one thing that was lacking was their service. I've stayed at many Hilton's and their customer service was lacking. Still, however, I would recommend this hotel to any first time Berliners trying to see the beauty of the city. read more

Hilton Berlin - The view from our room - Hotels Near Me - Berlin, BE

My stay here this week was amazing. This is my second time staying at the same hotel. This time, I stayed from 24 Octobr to 29 October. Before my arrival, I had a tough time traveling to Berlin due to flight cancelations. Upon my arrival, I was greeted by two very pleasant and professional Hilton team members, Michaela and Jona, the manager. They took the time to listen to my unpleasant travel and past saty at another rival hotel in Germany. As a Diamond member They ensured they had a room readily available for me, and it would meet my needs. The view from my room was amazing, the room was OUTSTANDING! I honestly believe if I wasn't Diamond status,  they would take the same energy and find a comfortable room for me because they are in the hospitality industry. So, I take my hat off to them.They are an example of what Hilton stands for. They represented the Hilton brand. There were two other Hilton team members as well and I am sorry I didn't get their names, one female and one male whom were also around during my arrival and the rest of my stay that always greeted me. (They know who they are). This team made me feel like I was truly an honored guest. The hotel is more than 5 stars from the amenities to the executive lounge and the bar staff. They were all a pleasure to be around. This hotel is one hotel that I can honestly say is a favorite of mine along with the Waldorf in Washing DC and the Hilton in Malta. Other hotels in the Hilton brand should take time to visit these locations to see how Hilton property should operate. Thank you, Team Berlin. I will see you guys again for business. Also, I can not forget,,,, breakfast is out of the world!!!!! read more

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We booked the Hilton Berlin through Amex Travel, primarily for the excellent location in Mitte. Most major sights are within walking distance or just one or two stops away on the U-Bahn. The staff were friendly and helpful whenever we needed anything, whether it was directions or a shave kit. Unfortunately, the stay didn't feel like a luxury experience. Although we booked a "King Guest Room," the space was much smaller than expected, and the bathroom had visible mold. The shower was poorly designed with a small glass partition that allowed water to spill onto the floor, leaving the bathmat soaked every day. The breakfast buffet had a nice variety and was a good value. We also had dinner at the hotel's Listo restaurant. The menu was limited, but the steak frites we ordered were well prepared and delicious. The pool was another positive feature, kept clean and at a pleasant cool temperature. Still, with no upgrade offered and the condition of the room below standard, we would choose a different hotel next time. read more

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Great location for tourists. Closest train station is U2 Stadtmitte, which means city center. As the train station name suggests, it is centrally located to many of the touristy areas or short train ride away to many places. The country is currently running €9 train special and we took advantage of this ticket to go to many places. Due to sold out situation, our room wasn't ready when they originally promised. They gave us a key to the executive lounge to wait until the room was ready. Room was okay. Bed is always a personal preference but for me it was too hard. I kept waking up being uncomfortable sleeping there. Staff was friendly and polite. Breakfast buffet was very nice, overlooking at the dorm. It was like a picture. read more

Hilton Berlin - View from breakfast table - Hotels Near Me - Berlin, BE

Location was idea for traveling throughout Berlin via foot and Bike. I had an amazing time in the city and always felt welcomed when I returned. The mini-suite I occupied was large and very comfortable. I would highly recommend to anyone looking for an excellent place to stay in Berlin. Cheers, read more

Pretty nice hotel in a central location. The breakfast was totally worth it just for the nice view across the street!

This place is gigantic. One of the biggest hotels I've stayed in. Ice machines not located on all floors or in both towers, but you can get to it. Gym/fitness area is huge! My biggest complaint is that i wish the air conditioner would be colder. Also there was no fridge in the room. Other than that, loved the central location! read more

Beautiful hotel I'm staying here just for the Berlin marathon it's situated super close to the start , food is delecious , gym facilities are on the fist floor breakfast is just so good included in your stay situated on the downtown of Berlin , slightly on the pricier side just a fair warning lol read more

Hilton Berlin - Ambiance - Hotels Near Me - Berlin, BE

Stayed for a few days, as a Diamond member the perks are great. The room was spacious, bed and bedding were very comfortable. Shower had great pressure and quality toiletries. Breakfast was awesome every day! The location is great and you csn get to sll the attractions quite easily. Service was great. Overall positive experience! read more

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I had a great stay for three nights at the Berlin Hilton! As a Diamond member, I was told to check in at the executive lounge but unfortunately there was nobody there to check me in, but regular Hilton Honors check in was fast and efficient. They even apologized that they couldn't upgrade my room and offered complimentary items from the mini-bar which was nice. The hotel itself is beautiful inside. The outside is not what I would consider pretty but the lobby is stunning. My room was very nice. Great design, very functional and very clean. Beds were very comfortable....the pillows were fluffy but went flat quickly but I still slept well every night. The gym is very nice. It's attached to a spa so if you want a massage or something, that is available. I just used the gym to stretch and work out and it was great. Didn't eat at the restaurant or drink at the main bar, but did eat breakfast in the Executive Lounge a couple of times. They have the usual breakfast fare (eggs, fruit, bacon, bread....lots of bread!) and it was all tasty. Checking out was easy although they wanted to charge me for parking and for the items I took from the mini-bar, which should have been comped (I didn't go hog wild, just took a Kit Kat and a bottle of water) but they resolved that quickly. I found the location perfect as a base of operations for seeing things in Berlin. I came in via the Central Train Station and it took 13 minutes to get to the hotel. Checkpoint Charlie is less than a 10 minute walk, Tiergarten is about the same and there is a U-Bahn stop right outside the door. Very easy to walk to Museum Island. Will definitely stay here again next time I am in Berlin, which I hope is soon. read more

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I was absolutely thrilled with the Hilton Berlin. It's one of the best Hilton's I've stayed in, and I wouldn't hesitate to book this hotel again. The location is nearing perfection, right next to the Deutscher Dom (ask for a room with an eye-popping view of the landmark), across the street from the yummy Rausch chocolate shop, and within a one to two block walking distance from several subway stations. Plenty of shops and restaurants are nearby too, and if you take public transport you can get to most of the city's major tourist attractions within minutes. The room itself was pretty standard, on the small side, but very comfortable. There's a nice workspace desk, a clean bathroom, and an in-room mini-bar. The employees were hospitable and spoke perfect English (among several other languages). My room was on the Executive Floor which meant I had access to the Executive Lounge and a stunning complimentary breakfast. The lounge was large and overrun with business people throughout the day and got very crowded. It was still a nice place to hang out with heavy snacks and free soft and hard drinks. The breakfast was absolutely top notch, one of the best spreads ever. Think fresh pastries, pretzels, coffee, juices, bacon, yogurt and more. They had free sparkling wine too! It was an amazing assortment of food (and I'm not even a breakfast person). I'd stay here again for the breakfast alone. There's a cab stand right outside the front door, making it easy to get a ride to the train station or airport if you're in a hurry. The Hilton Berlin is one of my favorite chain hotels in Europe. read more

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Humongous hotel across from the Deutsche Dom. Set in a concentric square around an atrium so all inner courtyard rooms are super quiet and off the street. Ground floor has tons of seating areas. Fitness room has about three or four of each - ellipticals, treadmills, bikes and quiet a few weight/resistance equipment for a hotel fitness center. Pool is very nice and the spa gas a large number of treatment options at slightly lower prices (for the 90 minute options) than the typical outrageous spa prices you normally see at full service hotels. Rooms are well appointed but have way too bright night lights you can't cover because they are built flat into the wall. Reception was very friendly. First time visitors get a free glass of wine at their bar. read more

Hilton Berlin - Hotels Near Me - Berlin, BE

This is a classic full Hilton property in a really great location in Berlin. The problem is their air conditioning doesn't work very well. So you wake up in pools of sweat all the time and on top of everything else their food is appalling. We ordered the classic American burger only to find out without declaring it on the menu that it comes with miracle whip, so sweet mayonnaise and barbecue sauce which is anything but barbecue. I wouldn't mind if they declared it so we could have told them to not put it on there but the Burger came to the room like that and was completely inedible. Had breakfast in the executive lounge but it wasn't terribly good and missed out on a lot of possibilities in terms of selection. read more

Hilton Berlin - View from the hotel - Hotels Near Me - Berlin, BE

Very nice hotel, rooms are big and comfortable. Has a great location, and very reasonable in price. Will be back here again

Came here because of the great location. We went for the Christmas markets and it was a super convenient walk- just a few minutes.The breakfast was enjoyable with many options , but extremely busy since it was over the holidays. We went one more very early at 7am and much more enjoyable without so many people. Didn't have a chance to really enjoy the facilities, but again loved the location. read more

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The location is perfect. Across the street from the concert hall/opera house and within walking distance from Checkpoint Charlie, Brandenburger Tor, stores, restaurants and metro stations. It was easy to get to/from. Two bell hops welcomed us and automatically took our bags to our room while we were checking in. This was nice since my luggage handle broke when I got it from Berlin airport. Check-in process was a breeze and there was a room available for us before the normal check-in time. The hotel is an older but beautiful building. The lobby is pretty. There's a restaurant and a bar downstairs. There's free wifi at the lobby only. The room we had was nice and comfortable with a view of a chocolate shop! Toiletries include shampoo, conditioner, hand soap and body wash. All the employees were helpful and polite. We had to check which channel the Real Madrid vs Bayern Munich was on and the concierge guy got the answer. I ended up watching the game at the lobby since there were lots of Munchen fans watching and I was the only Madrid fan - I'm always ready for trash talking! After 2 goals from my team, people went back to their rooms. I really couldn't find a flaw with this hotel. read more

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Another one of those places I'm surprised I've not got around to reviewing yet is Hilton Berlin, which was the hotel where I stayed during my week in Berlin in the Summer, it is a "five-star accredited" hotel, but I don't feel the rating matches that in terms of Yelp ratings and my own personal experience. Located in the Gendarmenmarkt, the location is okay, it is close to bus services and Stadtmitte Metro Station and isn't really within walking distance of a lot of things, unless you like longer walks. The hotel breakfast was one of the worst I've had at the time, the scrambled eggs were a mess and even the beans had an unusual, horrible taste to them which was a shame which does show the need for Heinz to expand into Europe as they probably do some awesome beans, but this isn't recognised outside of the UK based on past experience. They didn't even have gluten-free bread, it was a mix of roles and something weird, it looked like bread but was one of the most disgusting examples of gluten-free bread I've tried in my life, which you can see a picture of alongside my review. I even had trouble with the qualities and presentation of the teas and service at breakfast, I was basically left to it and the staff didn't seem to care about telling me where everything was, or telling me what extras I could have and ordering them. The hotel staff seemed mixed, some were friendly and eager to help, yet some were more reserved. The lobby and areas around the hotel were quite nice, the wifi was a little iffy. My overall room wasn't a five-star hotel standard, I struggled with a lack of plug sockets. The TV situation wasn't great either. On my penultimate day at the hotel, the Schalke football team ended up staying here ahead of a friendly they had in Berlin the following day (the day I was going home), by the time I arrived back at the hotel most of the squad including former City player Matija Nastasic and Football Manager legend and City target Breel Embolo had come in, but I managed to see their manager, Domenico Tedesco. This hotel is a decent hotel, there are so many things it needs to do to improve, especially in regards to maintaining a good standard of service throughout the hotel especially at breakfast, and the overall quality of room and breakfast could be better too. The location isn't great, but they can't just pick the hotel up and put it somewhere else, the tube station outside is quite confusing with different lifts and staircases, some even streets away from each other to get to "different sides". Three star rating - which I feel is slightly generous is warranted here. read more

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So I recently stayed 1 night at the Hilton Berlin and it was a great night stay. I arrived in Berlin around 11 am after flying all night from JFK. I was tired, smelled bad, and really just wanted to relax before having coffee with a friend in Berlin proper. I arrived at the hotel around 12:30 and thankfully my room was ready. My room was not just ready I was upgraded to a better room. I actually did not remember what I originally booked, but they told me I was upgraded and I ended up having a great view from my room. I got my keys and I was off. This hotel requires you to enter your key into a key spot on the elevator before you go up to your room. I was on the 4th Floor. I went into my room and it was nice. The first thing I noticed was that I could open my window. I love this about hotels in Europe that you can open your window a little bit. It makes it all the better by allowing a little fresh air inside. The room was large and spacious. A couple things I did not like. First, the bed was really hard. I am noticing this is a trend in certain parts of Europe. I am used to a big soft bed, but I am not getting this here. Second the shower should come with an instruction manual. I could not figure out how to turn on the hot water and make it so the water came out of the shower head. I was so confused! This location of this hotel is awesome. It is located right in the main area and there are tons of restaurants, coffee shops, cabs, and many other sightseeing and activities all within a short walk from this place. The absolute best breakfast buffet I have ever had. I was traveling to Bosnia on the day I checked out so I decided to take advantage of my Hilton status and eat the breakfast. It was AMAZING. They had everything you could want and so much more. The had an omelet station and someone making omelets to order. They had all the traditional English breakfast offerings. I had eggs, baked beans, sausage, and a pancake. It was savory and sweet and delicious. They also had a wide range of breads, pastries, eggs, cold cut meats and fishes, drinks, and cold cereals. Because of my Hilton honors status it was free, but even if you have to pay I would recommend this breakfast! Overall a great stay at the Hilton Berlin. If I find myself back in the city I know where I am going to stay! read more

Stayed here for a few nights and really enjoyed the time. Rooms - The room was modern and laid out nicely, The bathroom was a tad small but manageable. The bed was very comfortable. Amenities- The executive lounge was spacious and even offered a conference room. It's a great place to get away from your room and relax. They have couches and tables that are comfortable. Internet worked really well. We did not take advantage of the health club but was told it was nice. Service - The customer service was good and accommodating. Both the concierge and front desk employees were very helpful Overall a nice place to stay. read more

The Executive lounge is an expensive joke. I expected it to be like the lounge at the Hilton Vienna where there were cookies, soda, computers, fax and copy machines, a dedicated receptionist to help with reservations, Conceirge duties, etc. In Vienna in the evening had desserts, an amazing and diverse buffet, passed tidbits, and a range of drinks including hard liquor. Here in Berlin it was pathetic. Wine or beer, a few bland cheeses that were served at breakfast, a wilted salad, and mediocre falafel. Do not waste your money here. In every aspect of this trip, Hilton Berlin made me feel like an inconvenience. And the upcharge for the lounge was a total waste. If they improve over the next few days I will amend my review. But the executive club lounge right now is a total waste. read more

This hotel is very poorly managed and dirty. I am at Hilton gold member and stay at Hilton's because they have a nice lounge where you can stop by for a complimentary beverage or a snack... But this Berlin Hilton would not honor the Hilton gold executive lounge access like all other Hilton's do Because my company made the reservation!!!!!! I talked to the supervisor and she said this is directly from the hotel manager we do not give access to the lounge for gold memberships here especially if a third-party makes the reservation....that is the most ridiculous thing I've ever heard ! What good is having a loyalty membership if you can't use it???? Needless to say I'm totally disappointed in this hotel for sure When I got to my room it was filthy ...with hair in the bathtub and black mold in the shower and on the walls outside the shower. The privacy door lock was broken and other things were definitely noticed. I would say to skip this hotel entirely!!! there are plenty of great hotels in this area of Berlin that are less expensive and in my opinion much better managed. read more

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Rooms looked renovated, clean. Layout was typical, bathroom was good size. Did not eat in their restaurant given there were so many nearby restaurants. read more

Well located not far from many interesting places. The front desk was polite and efficient. The room was modern, spacious and well appointed. I appreciated that there were sufficient surfaces on which I could stage my work and personal items. Housekeeping was a bit late but efficient and thorough. Easy check out. read more

First world issues but the shower runs hot and cold, body lotion empty, shower gel empty, tissues empty, air conditioner doesn't work and that's what I've found so far. I expect far far better for the price. read more

Basically this is the only time that I have ever stayed at a Hilton hotel, and is likely to be the last. Okay, it wasn't as if the service was particularly bad - it wasn't, it is just that this hotels are just way too expensive for my tastes. Look, in all honesty, the rooms weren't that bad, and it certainly was no where near as flash as some hotels that I have visited, however, I guess certain aspects of the name tend to put me off, and also the fact that the chain does tend to be connected with overpriced accommodation. Yeah, I tend to prefer to travel on the cheap. read more

This was the first time I stayed here. Located in a old east architected building this hotel gets 5 stars for location. Located across the street from the Dom and about 50m from the Stadtmitte U Bahn this hotel is close to everything in the city. It's surrounded by cool cafes, shopping and many tourist attractions and bars. The room I had was very comfortable and had a good bed. The service here is good and the air conditioning in the room worked well (not too low and not warm :-)). There are a couple of restaurants and bar here. I cannot comment on the food as I did not eat here. The bar has an excellent selection of cocktails and drinks and the service is very good and friendly. There are so many nice places to eat nearby for quite a lot less so explore the area. All in all a very good experience and I would happily come back here again. The prices are also not so bad if you book ahead of time. I was lucky to get a room here due to Berlin Fashion Week but glad I did as it was a hotel full of stylish pretty people ;-)) read more

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Nice property in safe and central location. Room relatively well appointed although bed mattress was quite firm, and regrettably uncomfortable. Mini bar well stocked; coffee maker could use an update. Room ventilation poor at best. Bathroom adequate & typical travel size sample products provided. Housekeeping efficient and friendly. Honors executive lounge very well managed. Light snacks/soup/coffee/beverage variety, (alcohol, beer wine spirits), available in the evening 6-8:30pm. Attentive staff & consistently well stocked. Wellness/Pool, sauna steam quite nice. Additional charge (14.50e/day), for use of sauna area quite ridiculous. Changing room inadequate.; 2 people changing and basically bumping into each other. Lockers available. Note: As typical in Germany, use of sauna/steam areas is obligatory Nude. Not a big deal, but in this case it really didn't matter..........Next to no one seems to use the area seemingly because of the additional day use charge $; frankly absurd, and additionally pathetic of Hilton management. Breakfast fantastic; numerous choices and excellent staff. Lobby Restaurant overly expensive. Bar service in lobby very slow. Numerous restaurants in the area, mostly Italian. Hotel lobby security borderline Rude. Stayed 5 days and not once did anyone say hello, good morning, good evening, nor even smile. Actually appeared miserable. Check out smooth & efficient. Would I stay here again...? NO. read more

Pretty good Hilton in a great location. Stayed for a few days and enjoyed the sights and sounds Berlin has to offer. The executive lounge is spacious and stocked continuously. Enjoy some refreshments and snacks before heading out for the night. The hotel is right next to some sights and way into the rest of the city by subway stop or bus. Though Hilton might be a little more to stay, the location and access to the city makes up for it. read more

Hilton Berlin - Hotels Near Me - Berlin, BE

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Loved this hotel! Had to stay here for business. The rooms are spacious, location is central to tons of sightseeing and shopping, and the staff is incredibly nice. Free buffet breakfast was the best I've ever had! Basically everything said in other reviews. There were two things I didn't care for: water pressure in the shower could use some help and the heater is a wall contraption that wasn't obvious with regards to how to operate so I left it alone (February in Berlin is cold but luckily the room stayed relatively comfortable). I would absolutely come back and stay here! read more

I have stayed here several times when I visit Berlin. It is one of my favorite hotels. Clean, great customer service and can't beat the location. Most things are within walking distance for sight seeing. Tour buses leave right from near the hotel. Starbucks is around the corner for those of us who crave American coffee. The view from the breakfast buffet is incredibly beautiful. The breakfast spread is one of the best I've ever had! I will definitely stay here again. read more

We stay here when we come to Berlin for the Christmas markets. It is just over the road from one of the best markets, The Gendarmenmarkt. Also it is near the U-Bahn and also it is easy to get a taxi or stadtrundfahrt to see the sights. The rooms are large and nice and warm (well, it is December when we go) Breakfasts are great and if we pop back for morning or afternoon coffee the waiter is there immediately. Large cups and lovely almond biscuits. MMmm. We were there when Paris Hilton was staying, while she was doing a promotion for her Prosecco. We saw her close up and I managed to get a photo but she didn't stop to talk (!) as she sped through reception and up into her penthouse ! We like Hiltons and stay in Hiltons when we are in other countries.. read more

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Where to begin. My reservation online was cancelled and had to fight to get it back. Tried to take my wife to their upscale restaurant and was tried like they were doing me a favour to dine with them. Left after one hour as it took that long to get water pea soup. No manager was on duty and the lead waiter was lost for words, see my other review. I spoke to what I was told was a hotel manger that turn out to be an events manager. She said they would look into the problem and get back to us. She offered to help book my wife a morning at the spa but we were told they were too busy and short staffed. We never heard back from them with the exeption of a cheap bottal of wine that was sent to our down graded room. Great location but poor customer service to say the least. At this stage I'm looking to turn in my gold card and start booking at Marriott. read more

This hotel seems great, but once you start using the amenities watch out, because they have your credit card!!! We booked our last afternoon in town a day at the Spa within the Hilton Berlin. I DO NOT RECOMMEND!! The massages (95 euro each) were below standard, but that's fine. They were relaxing. Then came the billing. They double billed our credit card and promised us, "We ensure you, the second charge will not be on your bill...". We got back to the room and not only were we double charged, but they billed in incorrectly and on top of that, they billed the room too! Triple incorrect charge!! I called guest services and asked to speak with the hotel manager, Mrs. Muenchgesang who refused to speak with me. Hotel service call a few times and their solution was, "This is what you HAVE to do, go down to the Spa and pay again for the massages". What, get billed a 4th time!? I again told guest services I wanted to speak with the hotel manager and was told Mrs. Muenchgesang was not available. This was supposed to be a relaxing day at the Hilton Berlin Spa! Now they are telling me what I have to do?! And over billing me three times! Eventually I had to call guest services again and eventually was routed to Noe Kehl, Duty Manager. He offered to provide access to the executive lounge, but still I had to pay yet again? So now we have ruined our afternoon of relaxation and we have a flight we need to be up at 3am to catch. We have no real way of ensuring we are not additionally over/double charged by Hilton. I had business travel in Berlin and this trip I happened to invite my wife. I'm away from home a lot, working in international clinical biotechnology. I try to stay at Hilton's, but it is not always possible because of conferences or a availability, so seldom do I achieve above gold status. This is unfortunate for me because the Hilton Berlin treats you poorly if you don't have status. I'd stay away from this hotel and especially the Spa and Management. They finally offered to buy us dinner - but we should be relaxing and fast asleep after our afternoon at the Spa, especially since we've paid for our service three times already! Mrs. Muenchgesang (hotel manager) and Noe Kehl (Duty Manager) should be disciplined by Hilton and I hope to hear from Hilton soon. read more