last Thursday Aug 13 ,2026 the unprofessional action taken against me is beyond disgraceful, I was left in Tremont Ave , for then 4 hours giving me 20 minutes every time I called!! I started at 2:59 the last call at 7pm in which a driver called to pick me up , when I was already on the bus ride of 2 hrs to get home !! I'm a dietbetic in which I hadn't eaten and fell so sick I will follow up this situation with my insurance do it don't happen to others read more

My husband uses this service; Medicaid ought to sue the people responsible for how poorly this company is run. Everything is in total disarray--in the middle of this heatwave, we've been waiting for transportation since 12:20 PM And the driver arrived at 2:27 pm read more

Agape Transportation Management - Medical Transportation Near Me - Bronx, New York

I am leaving this review to express my absolute and profound gratitude for the services provided by Agape Transportation. If I could give more than five stars, I would do so without a moment's hesitation. My experience with this company has been nothing short of exceptional, and they have fundamentally changed my perspective on what a car service can and should be. Before finding Agape, traveling to my necessary and often arduous medical appointments was a source of immense stress. I was frequently at the mercy of other services that were habitually late, causing a domino effect of delays and anxiety before I even arrived at my destination. The return trips were often just as trying, picking me up late in the evening when I was already exhausted. To make matters worse, these vehicles were rarely private. I would have to endure multiple stops to pick up other passengers, who were often dropped off first, showing a complete disregard for my schedule and the draining nature of my appointments. Agape Transportation has been a complete revelation. The most critical and appreciated difference is their unwavering punctuality and the promise of a private ride. Being picked up on time, every time, and knowing I am the sole passenger has lifted a significant weight off my shoulders. It allows me to head to my appointments to/from Staten Island to the city (Manhattan) with a sense of calm, which is truly priceless. My first trip with Agape set an unbelievably high standard. My driver was a beacon of light on what was set to be a very challenging day. He was not only friendly but had a fantastic sense of humor that immediately put me at ease. He played some great music, and before I knew it, we were both singing and laughing for the entire duration of the ride. He transformed a journey I was dreading into one that was genuinely enjoyable and uplifting. His kindness was so impactful that my only regret was that he wasn't my driver for the return trip home. The very next day, I had another appointment and was fortunate enough to have another outstanding driver. This gentleman was the epitome of courtesy and compassion. He was incredibly caring and sympathetic to my situation, exuding a gentle and friendly nature that was deeply comforting. We fell into an easy, wonderful conversation about everything and anything. A particularly special moment was discovering our shared love for Florida. As someone who used to live there and misses it dearly, connecting with him on that topic was a much-needed and happy distraction. He was a tremendous help to me during a difficult time. It is clear that Agape Transportation prioritizes the passenger's experience above all else. They don't just hire drivers; they employ kind, supportive, and genuinely good people who understand the importance of human connection. For anyone who has to travel for vital appointments and is tired of the stress and impersonal nature of other services, I cannot recommend Agape highly enough. They have earned my trust and loyalty completely. Thank you for showing such incredible care. read more

It's first time leaving negative review to agape...... we were told that trip is canceled. Called MAS and supervisor said that they put no-shows, MAS supervisor indicated that a passenger is not picked up time and still waiting please put trip back to the regular system. however, a person on the phone said "I can't do that" we put 3 ways calls (*that's a good idea) and MAS supervisor kept telling him multiple times. however, we were told that "I can't do that" before MAS supervisor asked to speak with agape supervisor, agape operator hanged up on the phone. When we called. We were told that system is down. When we called again, trip is canceled. *WE DIDNT. We found out that they put NO-Show. Please call MAS to find out throughout MAS SUPERVISOR. It's very important. if they come earlier, please tell them your pick up time. Driver is supposed wait you. read more

Agape Transportation Management - Medical Transportation Near Me - Bronx, New York

Showing up on time and picking me up afterwards! I've waited two hours for rides. They need to show up on to me and be more reliable read more

I've had good experiences with the drivers. The company needs to update their system, or give the drivers the correct address including city and zip code. I've had 2 drivers put me down as a no show, when they arrived at the wrong pick up address. I've given them directions and they didn't follow, they both left and caused me to miss 2 doctor's appointments. I called and asked to speak to a supervisor and I'm still waiting for a call back. This was over 2 weeks ago. Today's driver actually followed my directions and got to the correct address and picked me up. Kudos to driver Carlos Guerrero. read more

Formal Request to Escalate Safety Concern - Language Barrier with Driver (Pickup March 10, 2026) At 12:01 PM Eastern Daylight Time on March 10, 2026, I received a telephone call from your customer service representative, who identified himself as Johan. Without my consent or authorization, Johan proceeded to unilaterally cancel my scheduled trip. This conduct is both negligent and professionally inexcusable. A frontline representative does not possess the authority to override a confirmed reservation without the client's explicit consent. His behavior constitutes a material failure in your organization's duty of care. I expect this matter to be escalated, investigated, and formally resolved without delay. Medical Answering Services has heard my complaint and has resolved the matter to satisfaction. I informed him that the assigned driver does not speak English, creating a serious safety and communication risk. Although Johan offered telephone translation assistance, I expressed valid concern about ongoing interaction once inside the vehicle--particularly if the driver became lost or an emergency arose. Without direct English communication, I would feel unsafe and unable to provide or receive clear instructions. I asked why Agape does not assign drivers proficient in English (or bilingual English/Spanish) to ensure effective communication with English-speaking passengers. Johan stated unequivocally that the company does not guarantee English-speaking drivers and that passengers receive "what they get." This policy is particularly troubling in my case, as I have a prior history of a motor vehicle accident and require assurance that the driver understands directions and can respond appropriately in English. A language barrier introduces unnecessary risk, undermines passenger confidence, and compromises safety standards. I respectfully request that this matter be escalated to a supervisor for immediate review under company policy. I further request confirmation of an English-proficient driver for any rescheduled or future rides, or appropriate accommodations to address this safety issue. Thank you for your urgent attention to this matter. Sincerely, Denise Thorne read more

This company has been late picking up my clients this whole month. Clients have missed important doctor appointments because of Agape's lack of time management. Yesterday they were three hours late, now they are again and cannot even send another driver after their first one did no show. I will never use them again. read more

I STILL would NOT RECOMMEND AGATE. When I gave my first review yesterday, it was negative, and that still stands. After reading other passenger reviews, I wish there was an option to "AGREE" and respond with like comments. They have left me stranded, both travelling to and from medical appointments. Once for 2 hours in the evening, just a couple of weeks ago. It's maddening. You are fortunate to have a driver that speaks English. The driver yesterday who perhaps was the initial driver who stranded me, and then returned to collect me decided to travel up an Avenue in Manhattan that is well known to be slow and a lot of traffic---plus she travelled uptown on the WEST side, when I needed to go to the EAST side. Either she was doing this intentionally, or did not know how to navigate the streets and traffic in Manhattan. Initially, she blamed something or other on traffic. I'm thinking, oh, is that why the initial driver simply deserted me at 8:00 am? I am still angry about this and am, as I type, searching for a RELIABLE medical service. LOL, I could NOT believe it when Agate appeared on the list. Advice to others: Please do your research. Look at reviews of others, not only those on the company's web-site. Good luck to all who need medical transport services, I hope you are able to safely and timely arrive at your destination. read more

Honestly, Agapy is a pretty good company compared to others. There was almost no waiting time. Thank you.

Was half an hour late picking me up for my appointment. Luckily I was still able to make it on time, but my appointment then went over time, so I spent another 10 minutes on hold just to get the trip resent. Awful communication, and their automated system sucks. Not even the survey at the end of their call works. read more

The service has been consistently unreliable. The drivers appear to be frequently distracted by their phones. My parents waited an hour for their scheduled pickup, and no apology or explanation was provided. I do not recommend this company and suggest considering alternative providers. read more

This company is the worst medical transportation company ever. The people who answer the phone are extremely unprofessional. I asked to speak to a supervisor because I had to wait 40 minutes for a driver to bring me back home from my appointment. I will be lodging a complaint with Medicaid ASAP. DO NOT USE THIS COMPANY for your medical transportation, you will regret it.​ read more

They leave patients hanging waiting for medical transport. Horrible service. The drivers need to be fairly compensated and not leave patients waiting so long. read more

I have had countless awful experiences with this transportation service. You'd get hung up on and they are not helpful at all. They don't take any responsibilities for their bad service when confronted. Most of the time they are late without any sort of apology or empathy. read more

I had an appointment today 11/10 and missed it because Agape did not pick me up and I missed my appointment which was confirmed yesterday. In addition an hour later the driver was calling to pick me up an hour after my scheduled pick up time and when I called I was on hold for 40 minutes and no one answer my call. Very unprofessional and not even an apology or call from Agape they dont have a system to provide assistance when the client has an issue with a trip an issue caused by Agape in the first place. The phone system must be addressed a person should not be on hold for 40 minutes read more

horrible zero organization zero accountability will always be late i'm standing outside in the about to be rain for over an hour on hold as i type over 10 no one knows nothing in reference to who's the boss completely unpredictable not professional at all read more

Agape Transportation Management - waiting outside of physical therapy in pain and cold and in agony waiting for Agapeto pick me up - Medical Transportation Near Me - Bronx, New York

Agape used to be excellent, but recently, they pick up late, never answer their phones, and did not pick you up for your return home. For the past few months, they have picked up my son over an hour late from the pickup time for his doctor's appointment. Furthermore, their new updated app that you used to let them know you are ready to return ride home, states searching for a car for over 1 hour. When you try call Agape, they never pick up. To make it worst, I had to take an Uber home after waiting for over a 1 hour with no located car or getting through to them via phone. Plus, they never call to find out if my son made it home. read more

Our driver was bad. The car smells really bad. Really really bad. The driver of the gray Honda T726856C got lost getting to the pick up location and got lost going to the drop off location. He forgot to make the turn to drop us off at the front of the house. Instead he went down the driveway and dropped us off at the back of the house. I asked him to drive up the ramp so we can get off at the front and the driver refused. Not happy with them. read more

OMG. I can't believe they hire drivers who have no compassion towards the disabled clients. My father is in wheelchair and I have to get him ready and put him in wheelchair to take him downstairs because they live on second floor. I have to do that by myself. I made reservation for 1:30 and the driver arrived at 1:10 demanding us to come downstairs right away or he's leaving right now. My whole body is shaking. This was a cardiologist appointment. My dad has a pacemaker and missed his previous appointment because of his health plan did not request the re-certification forms to primary care. So he could miss this one too. There should be consequences for drivers like him. I would rate them -5 if I could . read more

0.5 stars only because the drivers are usually really nice. English is def not much of a thing but they know the right words to say so I don't fault them As for the company: 0 stars 3 hours late day before yesterday 12/10 I gotta wait 59 mins right now as we speak SERVICE IS UNGODLY Had an 8:30 pick up December 4th they arrived at 9:45 even though they called ME the day prior to confirm my 8:30 pick up I had to call them once I noticed 8:30 had passed and they said they'd SEND A MESSAGE to FIND A CAB they hadn't even BEGUN to schedule my trip cluster fck is the nicest way I can describe this It's basically just a medical insurance money grab at best 3 thumbs down It's an appl tree bearing no fruit THE DRIVERS ARE NICE THOUGH Wrote the above yesterday 12/12 Update 12/13 3:05pm I been waiting for my cab that's "9 minutes away" for 20 minutes now 3:33pm switched drivers says 17 mins Hope so fingers crossed 3:52 cab arrived 12/16 11:35 Agape sent my return cab and I literally JUST got here I did not request a return pick up yet I haven't even been seen. The dude cancelled on me 11:53 NOW I gotta wait 40 minutes!!! 11:59 now it's 51 minutes read more

Three they are number one Cab Service they help people that are not well. They're very respectful. They give you a good conversation and they get you safe from where you're coming from and where you're going. I've been taking a Cab Service for a while to me. They're the best they don't make you wait that long They get to you as fast as possible but the most important thing is they get you home safe and they get you to your destination safe customer service it's not that bad. They're really good people, but the system that they work on can be better and the wait time can be better than sitting for a long period of time to get in touch with them, but otherwise The person that you're talking to they're really really nice and I give them five stars. I give the drivers five stars I would just improve the wait time of getting in touch with them and whatever has to be done so it can be done faster but otherwise to me that Cab company is number one and I thanked them read more

As always drivers late! Agape is no longer sending a link to rate their services since they know they suck! Customer service is shiii..and some cars are far from luxury...a donkey will work best at times.. read more

This company has no regard for their customers or drivers. The automated phone system has you waiting to confirm a trip from anywhere from 17minutes to 25 minutes and then dealing with rude unprofessional service reps. I have tried this company twice and each time very disappointed. Case in point I'm a wheelchair user with limited ambulatory movement I have to constantly tell their dispatcher that I need a SUV for leg room and to carry the wheelchair instead Agape sends me small Tesla cars or other small compact vehicles. In addition their drivers don't speak much English which I try and overlook but at some point you have to communicate. This company needs to revamp itself and listen to it's employees who have efficient ideas. read more

They have people driving for them who are very disrespectful to clients, Calling and speaking of passengers in Spanish cruel, inappropriate, anti-sexuality names. I called many times regarding my ride and complained. Seem lke nothing was done, some of these drivers are seen still working. REPORT TO NYC MAS, 800- read more

Today I went to my doctor appointment and I called Agape to take me to, and from my home to the doctor. I used them and they gave me great service when I broke my left ankle. The people were very nice as well the cars. They took care of me and made sure I got to my appointments safely and home safe. read more

If I could rate a minus it would be Negative 5 stars. Unprofessional, Unprofessional, Unprofessional, Unprofessional, Unprofessional. That was just the driver. I called to file a report as a safety issue, not just for my person, for the other drivers and pedestrians on the road. The customer service representative too was Unprofessional, Unprofessional, Unprofessional, Unprofessional, Unprofessional. I won't waste my time to go into details. I was referred to this company for service via a 3rd party as a scheduled appointment. DO NOT USE AGAPE TRANSPORTATION. read more

I love this medical service company..... They are always on time. They will send you a text letting you know how long the vehicle would arrive. When your ready to go home all you have to do is text back the word "RETURN". I love that cause you don't have to call and wait on hold for someone to pick you up just text "RETURN" and someone will pick you up right away. read more

Absolutely not!!! Use another company!! medical car service!! these people are nasty!! if you value your sanity do not use this service!!! They will hang up on you! they are disrespectful!! They leave you on hold for over 15 minutes at time! They need to be removed from this service!!! It is deplorable how they are allowed to continue service with the government for patient!!! Everyone needs to file a complaint with NYC transportation department! I surely will! read more

Very slow always late for pick up and drop offs. Your company needs to do way more better. Cause it never fails every time I'm going or coming from dialysis. Your driver's are always late. Y'all don't understand how it feels when I come outta dialysis and waiting for your driver's for so long someone can pass out y'all need to do BETTER LIKE ASAP. read more

This was my first time dealing with Agape transportation, and it will be my last. My pickup time was to be 1:30, at 1:29 I received a text, "The driver is 29 mins away." I text back my pickup time is 1:30, not 2:00. Five mins later I received another text, "your driver is 49 Mins away." In the middle of me calling the company, the driver called me, and he was crossing the 59thst bridge. That route would have set him back another 25 mins. The trip would have taken an hour & 10 mins. In good traffic. The driver started complaining to me about my pickup area and how nobody wants to come out here because of the distance. For heaven's sake, it's the Rockaways queens. He kept ranting and complaining, I said OK let me hang up so you can concentrate on getting here. I called my appointment place, to see if they could wait. They only could hold my appt time for an extra 20 mins. I realized that the driver wasn't going to get me to my appointment even with the extra time the Dr. gave me. This DR's office is booking into April now, by the grace of God they got me in for late next week. The driver pulls up at 2:35. When he called for me to come out, I told him my appointment was canceled, and I was pissed about that. This was a time-sensitive extremely important appointment. The driver started ranting again, about wasting his gas and time coming out here for nothing. He stated, "this is the reason nobody likes to come out to Rockaway because there's always an issue." I ask "Why is it because the drivers are always late?" "Complain to your dispatcher." He wanted to go on ranting, I hung up. The driver was unprofessional by complaining to me about his gas and time. I really don't care about his wasted gas, what about my wasted time. I called his company and filed a complaint. I always give myself extra time when dealing with a car service, but I never missed an appointment. You don't treat people like that. read more

No star would be ideal for their quality of service!!!!! They're lie over the phone and via text!!! Had to wait over 2 hours to get picked up! Got a text stating the driver was 10 mins away... 30mins later and I was still waiting. Called to get status, to be told that driver canceled. No communication nothing have me waiting on nobody. read more

Sam was extremely accommodating assisting me with my upright walker. We had a nice conversation. Also, He drove his 2024 Tesla with great skill in heavy traffic. read more

It used to be a great agency. It's just awful now. They have been "updating" the system since this spring to "better serve passengers". It's even worse than before. They don't have enough agents to answer calls. The wait time, on a good day is 35min average. If you choose to leave your phone number for a call back - it never comes. The estimated wait time is never accurate. 6 announced minutes are never less than 30 min. It' such a shame that such an agency acutely doesn't have enough staff. With so much business they get from MAS, Medicaid transport, they should have employed more staff so that your wait time is never longer than 5-10 min. No matter how much you complain, things don't change. It can easily happen that a driver doesn't come to pick you up at the agreed time. We, the disabled people then wait at the meeting point and try to speak with an agent but the wait time could go even up to 40-50min. Completely unacceptable. They claim their automated system has improved. First, the automated ride confirmation call arrives seldom. Then you call to confirm it. Unlike before, there is no more option "1" which serves the purpose of simply confirming the trip once you hear your itinerary and the address. This is more than stupid that they have eliminated this option. Now you are forced to wait to speak with n agent again, at least 35 min. If you chose the option "2" to change the time or confirm the ride, to your surprise you can only do it waiting for the agent and again for about 35min. Now, they provide a link through a message to confirm if you are ready for any of your trips be it the 1st or the 2nd. But if you have 3 trips as is my case today, you can't do it because the link to their website shows only 2 rides. Meaning you again have to call the agent to inform that you are ready doe your trip. My ride that was scheduled through Medicaid website for a certain time doesn't matter. what matters is what the link to Agape's website says. My Medicaid scheduled trip was scheduled for 12:15 PM and the car didn't arrive. I cannot confirm it through Agape's link saying "I am ready" because the trip is not listed because it's my 3rd (connected) trip in the same day and then link to their website accommodates only 2 trips. So, I am now on the call waiting for since 12:10 PM to check if my ride will come at 12:15 as scheduled through MEdicaid website, and now it is 12:45PM. This means that I have been waiting on the line for 35 min now. Actually, I called even at 12:05 PM but the call dropped. Don't use Agape if you are disabled!!!! Their system simply doesn't work. read more

They're the best out of a bad lot....Most of these companies suck, double book trips (you and another passenger at the same time and they are going to a different location) read more

When I call for transport to my doctor I each time express my request for low car since I am petite in size and limited mobility to get in a high car. yesterday they send a SUV and the driver did not have a step ladder or any type of step to elevate from the side walk. It was extremely painful to get in the car and the same getting off. The trips I request is for weekly doctor/ dentist visits and no one pays attention to my request. They want us to call several days in advance but still refuse to respect my request for LOW CAR easier to get in . yesterday for the return we got a low car and the driver was OK and we had a ride home in good time. The car on the other hand had damages from a crush or any accidents and the sits lost their suspensions which made it uncomfortable over the roads with uneven surfaces. You have the obligation to provide safe drivers with clean cars and properly equipped. Please do the right thing by us . Thank you. read more

Agape was given a trip with pickup for 6:15am. At 6:30am a driver calls me going off in a tirade of Spanish. With my limited sentences of Spanish, I asked him if he spoke English; he replied no. They were sending me a driver who spoke only Spanish. I called company, lady that took call stated she would send another driver. My appt was for 8:30am and after calling numerous times, last call to them 7:45am they did not have a driver. I cancelled the ride. They were unreliable and could not accommodate the trip. I would not recommend Agape because of their unreliability. They need to touch base with their clients, when they are unable to fulfill an agreement. Also hire some English speaking workers, other than the constant flow of Spanish. This is an English speaking country, not everyone knows Spanish. I could NOT recommend this business. read more

Yes I've taken Agape for year 's . But today I was to go endocrinologist at 10:40am I scheduled trip on Monday of this week. Had confirmation and all I never got to my appointment the young ladies that answer for them are not polite at all professionalism goes out window. I can't complain about drivers they are excellent. And very polite but getting polite service from the people first contact is issue. That's what they need work on because first impressions are the most people believe. Do right by Us we just want good service. read more

Good afternoon I'm jose Bonilla and arranged a pick up at my house from this company I always use because of my wife who loves this company unfortunately today was a good one on my return trip home the drive did want to take us from the beginning because it was too much traffic for him which infrared me I have stage 5 kidney failure I was going to my transplant doctor it's unfortunate to hear this driver complain about trip when that's the only Choice I have to get around it was very disappointing the drives number is 165 and the car is a white Honda Camino license number t671144c I just wanted to give you heads up that's what happened to me today read more

I have used this service for the past 3 years and was very satisfied all the way around (pickup and dropoff plus pleasant drivers) until today. Both trips I was subjected to an ongoing phone conversation while the drivers were driving. First off lots of times they are driving ill persons who don't wish to listen to their entire conversation. For me it was quite irritating, not to mention it just might break their focus on the road. Both trips were over 1 hour, so I think management should let their drivers know do not hold lengthly conversations on the phone that are not work related. Hopefully the next time I ride for MEDICAL REASONS, I will again be pleased with the service I receive. read more