My mother died in her condo and her body wasn't discovered for 3 weeks. I did some research as to which company to hire. I had been emailing Silver from customer service for weeks before my sister, my son and I could get down to Miami. I met Anna the area supervisor as well as her crew members (one was a former police officer). I found them to be friendly and sympathetic enough to work with us on price and billing. I tried to find an insurance policy but everything I seemed to find was expired. Anna and her team went above and beyond to help us out. Maybe other crews who work for this company weren't the best but Anna in Miami is nothing short of sweet and professional. read more

HORRIBLE. HORRIBLE. HORRIBLE. Please do not use this company. horrible communication. They lost my information for a payment plan THEY SET UP then accused me of lying about having a payment plan. They tried to tell me I could not make my scheduled payment and had to pay the full $7000 payment. I HAD TO PROVIDE THE WIGNED PAYMENT PLAN TO THEM BECAUSE THEY ARE AO UNORGANIZED. It took weeks to finally pay off the balance once we were able to because they would not answer their phones or return voicemail. These are horrible people. Please look elsewhere. These are not who you want to deal with when dealing with the death of a loved one. read more

Don't do business with this company that is owned by Robert Sanchez. He Claims to be a licensed and bonded Public Adjuster and does not have an active license per the Illinois Department of Insurance. He is a fraud and not trustworthy. My sister who is a senior of 79 years did business with him was cheated out of monies insurance company sent. He forged her signature on check and has not completed repairs to her home. Do not do business with him. read more

Aftermath was fraudulent, negligent, price gouging, incompetent and breached our contract because they covered over the biohazard dead body fluids leaving a terrible death stench and a fly and maggot infestation damaging 6 other condos and a hallway and yet certified that all biohazard dead body fluids were removed. Aftermath price gouged by charging $36,733.50 taking 3 WEEKS to NOT REMOVE all the body fluids when BIO-ONE DAYTON COMPLETELY REMOVED ALL THE HAZARD FLUIDS IN 1 DAY FOR LESS THAN HALF THAT PRICE! This depleted the insurance of needed funds to restore the condo because Bio-One had to redo the job. Aftermath fraudulently claimed to be a full bio hazard removal company but they do not remove flooring necessary to remove seeping bio-hazard body fluids in flooring. They breached our contract by not informing us another company was needed & did not test the surfaces as promised. This violates their own principles as Aftermath's co-founder said, "There is no other way to clean the damage but to remove all affected materials...if tiles are simply wiped down, the remaining bio matter can spread disease, release odors and further damage property." Aftermath was incompetent because they didnt even know the OSHA & Building & Zoning regulations for removing flooring & ceiling drywall and falsely accused Bio-One of violating these regulations. Aftermath was negligent in not removing all the body fluids that obviously seeped down into the bare cement cracks that the body laid on undiscovered for over 2 1/2 weeks. Aftermath offered an unfavorable settlement because it wasnt enough to restore the condo and pay for damages they caused. Aftermath lied saying they give 100% satisfaction guaranteed and also by certifying treatment of complete hazard removal when they covered over & left a death stench & fly & maggot infestation. read more

My mom got an estimate for small, really small minor clean up. Over $12,000 to take wrap a mattress and clean a floor. This job cost us 800 with another company. They price gouge those in bereavement. Real review. Call local funeral home to see if you can clean yourself. We did it ourselves for $65. Get blacklight to clean later. Bleach isn't gonna help u. Ask around. Avoid this service! Scammers read more

No work/life balance, poor management at the best of times. Company pretends to care about the people who are going through the worst times in their lives but they only care about profit. They charge people's insurance a ridiculous amount of money just for your presence and then pay you next to nothing for the gruesome work you're doing. read more

Professional and empathetic. They care about the families and do an excellent job. They also take good care of their employees read more

Aftermath, I read you responds. The person who sign is my cousin, I live in California, and my family live in AZ. Your response bother me! Because all you were saying about the person who signed the paperwork! Nothing about talking EVERYTHING in the house!! Basically stole everything!! Left Nothing!!! NOTHING!!! There was a U-haul in the drive way at one point! Why a U-Haul!?!! Only the Container that is supposed to dispose of the thing that were contaminated. You worry about contact us! We hired an attorney. Because what was done to our family was unforgettable!! Shame on you for preying on families in Pain!!! read more

Absolutely shameful business practices, incredibly unethical invoicing "supervisor" hours built into bill along with multiple double/triple/quadruple billed hours. Had the displeasure of using this service as a "captive audience" you call one of few places to offer a service like this i guess you have no choice. By far Our families absolute worst and most venerable times being taken advantage of by Aftermath services no "quote given" bill came to 17k For a suicide gsw, I could have had the room torn down and rebuilt 100% for less 10k. Please be do your due diligence before agreeing to anything with these people. We did find the employees to Be incredibly nice and very young for the profession, but after researching the company I found compelling evidence they are paid about $20-$25 an hour x2. Our bill equates to 1k per hour for services performed. Please don't be victimized by this company as our family was. read more

Hired them to clean up a suicide. They were very professional and sympathetic. They gave us a price of about $4500, so we opted to use insurance instead. They then came back and charged over $20,000 for the cleanup through home insurance. They are frauds . read more

I really can't put into words how grateful I am for the team I met at Aftermath. Tyler, Dillon, and Misty were my guardian angels in a time I didn't know how I'd get through. I had no clue this was even a job. I'm forever grateful to the kindness, patience, and thoroughness they showed me. Especially Tyler. Tyler was so amazing through the entire process and really helped me feel at ease during such a distressing time. My only reason for not giving an extra star is the pricing. Unfortunately, without insurance it is EXPENSIVE. Although they are an emergency specialized service, I was not prepared for the cost. They can't start cleaning until they see the unit, and you don't know the cost until after they've seen the unit. So basically had an hour to come up with $2,000 (30% of total). Regardless, it is necessary and they did such an amazing job. I'm forever grateful to the three individuals I met that day. They really care about their job and are the worlds secret angels for helping families in this way that are going through such horrible times. read more

This company is absolutely shameful. First of all, they GROSSLY overcharge for their services. Please, shop around. Call Servpro, ServiceMaster etc. They try to persuade families who are going through sometimes the worst moments of their lives to just let them bill the insurance. They don't tell you that insurance may not cover it at all or not all of the cost. They also don't mention that your insurance premiums will rise substantially for years to come due to the fact that they overcharge and rack up huge bills. Instead, call your insurance company, get an adjuster and let them help you. Many times, their staff has been known to steal from homes they are servicing. They will claim it was affected with biohazard and had to be thrown away. They will preach that their way of cleaning is the right way and will try to intimidate families into believing that nobody else can do it properly. Their "proprietary chemicals" are nothing but hydrogen peroxide, Husky cleaner etc. just relabeled under their name. Please, do not fall victim to their scams and rip offs. They cultivate relationships with law enforcement, funeral homes etc. and offer incentives for their referrals. BEWARE read more

HORRIBLE DISHONEST COMPANY I had to hire Aftermath to come clean up a suicide, I was going through the worst thing that has happened in my life to date. The lady i spoke with over the phone said they clean up the house and fix everything, they quoted me $14k to provide this service, i agreed to the fee because she told me it was clean up and restoring the house to the original way it looked. That was NOT the case, they wanted to charge $14k just to clean up, and on top of that their tech smoked in my smoke free home, they made more of a mess out of my home then the initial cause. They cut walls that didnt even need to be touched, cut up part of the floor in an area that was not affected. I could go on with so many things that were not done correctly the above are just a few.. Find someone else to do your clean up. read more

Take advantage of people who are at one of the lowest points in their life. While still trying to fathom my brother's death, they shuffled papers in front of my mom for her to sign and "forgot" to leave her copies. It was a relatively small clean-up which we probably could have done on our own, but who's thinking straight at a time like that - and that is what they take advantage of. They leave business cards with EMT & police departments because they are usually at the scene and and that is why we picked them. It's not like anybody has a number handy for this type of service. Long story short, my mom was charged about $40,000 which her homeowners insurance covered, but that isn't the point. Some of my brother's items were missing that were nowhere near the one area of blood on the floor. Heartless, evil company. https://aftermathinccomplaints.wordpress.com/ read more

The Las Vegas team of Shannon and Tasha and Manager Terry came to clean my elderly neighbor's home after his passing. The kindness, warmth and great attitudes they demonstrated honored my dear neighbor. They were professional, compassionate, caring and efficient. While I was not a family member, my neighbor entrusted me to execute his post-mortem wishes to the letter. This team was required to handle some of his possessions (books) in the course of doing their tasks. They spoke respectfully of his books and personalized their experience by complimenting his amazing library and saying to me he must have been a wonderful and interesting person. I hope I never need the services of Aftermath, but if I do and this team is indicative of all their employees, I would ABSOLUTELY want them again. read more

My elderly aunt made a bloody mess in her condo. Paramedics suggested this type of service to clean it. I called Aftermath -they arrived w/i 5 hours. She was to get a written estimate b4 the work started. Reality was that 2 cleaners and 1 supervisor showed up at her condo - later invoice listed 4 workers. Cleaners started right away, not waiting for approval of the estimate. Supervisor did not point out the $11300 cost estimate to her, as she initialed 20 minutes into the job. She saw $500 as the cost, which turns out to be Aftermath's estimate of her homeowner's deductible. They left her no paperwork, submitted it direct to Allstate. They did not get the candy-bar sized bloodstain out of the carpet, but did do the kitchen & hall cleanup well. They were there 2 hours ($5000/ hr?). Allstate later stated there was a $9000 cap on this type of claim. I think Aftermath took advantage of her. She would have declined if she knew it was $11,300. Insult to injury, they even had her initial a Consumer Fraud booklet from the State Atty General. Outcome was OK - Allstate got the price down to $7000 w 1 call, so she was covered. But I have to question Aftermath's ethics and their billing practices. This was a small job - they should have declined it or made certain that this is what she wanted. It's these kinds of insurance claims that make us all pay in the long run. read more

Not my home. ServPro bid $3-5k to tear out walls and flooring and clean personal property items. This company bid $32k and could not provide any paperwork to validate the figures. They weren't sure how much of the drywall or flooring would need to be removed, they pressured my aunt to keep things that she asked to have thrown away (so they could charge more to "clean"??), they wanted to clean two rooms when the loss happened in 1 and the direction of the fluid would not likely have gone into the second area. It seemed like overkill, but they talked a good game and made it seem like the only way to truly clean the home was to use their methods. They said that my aunt would not be liable for more than 1/2 her deductible and they were ready to start immediately. They told her not to worry about their pricing because her insurance company would pay for it, they do all the time. So, we said yes and let them get to work. My aunt was sure the house smelled and I think she needed the piece of mind that the mess was being cleaned out. They told her that they are all about the family of the deceased and my aunt was their primary focus.... yet immediately asked that she post a google review- and then called 2 days after the work was finished to ask if she had been able to do a review yet. What?! When someone passes away- unexpectedly- filling out a google review is so low on the priority list. Why would this company think it was ok to call my aunt and badger her about posting a review? Well, in looking at the comments on yelp, I see why they need it. I support the comments previously posted: this company price gouges in hopes that the carrier pays the bill in full. In speaking with a contractor friend who also works with insurance companies, I was told that actual cost of doing this work was less than $5k, but they are billing $32k in hopes of getting $20-25k from the insurance company. Seems a bit like preying on victims of unfortunate circumstances and since there is a special certification required to do this work, they get away with it. Do yourself a favor- talk to your claims adjuster before saying yes to this company. I think they choose to come afterhours just so your insurance company is closed for the day. Before they show up, find out for sure if your policy has a limit for forensic cleanup and find out what would or would not be paid for by your policy. Chemicals? Mold mitigation? Don't fall into the trap- ask every policy question you can with your insurance company before signing on the dotted line with these folks. read more

I never returned to my home so I can't speak to what was done to the room where my son died. More attention could have been paid to his personal belongings. No parent should have to clean body fuids off their 16 year old son's possessions. Especially when their insurance company paid you $20,000 to do it! read more

This company did a great job with a cleanup in a rental. They responded quickly and professionally. The cost was high but the service was amazing. read more

Ripoff con artists who prey on families at their most vulnerable. Gave a $17,000 estimate to clean up a suicide scene in an unfinished area of a basement, even when told to discard all the carpet and items (old chairs) and cardboard boxes that had blood splatters on them. read more

This company hounded my sister and demanded payment for their absurdly over-priced services after the tragic death of my 15-year-old nephew. They called and emailed my sister everyday for payment beginning less than a week after my nephew's death. Their behavior was despicable, especially for a company that promotes itself as being sympathetic to families who have suffered a tragedy. In addition, their behavior was illegal, as a consumer has a minimum of 30 days to make payment in most states, including ours. My sister had to hang up on them twice and beg them not to continue calling. She paid them in full within 3 weeks of her son's death. We have filed a complaint with the Better Business Bureau. I despise this company and hope none of you ever have to use them. read more

Aftermath came in to clean up after the death of my Father. When the incident occurred we had no idea who to contact and the funeral director gave us Aftermath's card. We call and their team showed up within hours. The supervisor we dealt with was kind, courteous and absolutely professional. The entire team was very sensitive the our family's needs and made what was already a difficult time much easier for us. The job they did was thorough and complete and we were very happy with the results of their efforts. read more