We had a great experience. We ordered and had installed a diving board in our Tritoon. They went…read moreabove and beyond making sure it fit well and was securely installed.

DO NOT TAKE YOUR BOAT HERE!! I dropped my boat off here to be repaired for a fuel related issue. It…read morewas running and driving but at WOT it would stall out. On drop off I approved a lake test to be performed before pick up to insure issue was fixed. They said they would get to it that next week. Took them almost three weeks to start repairs. They changed some fuel related parts (parts in VST, fuel primer bulb, air/fuel diaphragm, sparks plugs, and compression test which was good on all cylinders...) they called me saying it was ready. I drove hour and half to pick boat up. Turned out it wasn't ready for pick up. They never took it on lake test and they almost charged me for it. 3 hour round trip drive for nothing. I left boat to be tested. The next week they took it out on lake test and blew the motor up. Now has no compression on cylinder 2. After couple weeks of back and forth. It was either pick boat up or pay thousands for them to replace the motor that was running and had good compression when it was brought to them. Now I got a boat with blown motor in my yard! Absolute disgusting experience. Do not recommend! Zero accountability and don't care for their customers.

After Blackbeard deleted my review on google I decided to copy/paste this on here…read more Buying my g3 sportsman was all good. My problem is the service. i had an ultrex installed. I thought everything was good but what ended up happening was they installed the trolling motor with the shaft all the way down, and when I went to raise it there was no slack, causing my cable to become cut. (Just found this out after not using the boat all last season) also the wiring on the batteries was incorrect so it wouldn't charge, they did however fix this. The little metal piece is apparently pretty sharp and should have a guard on it instead of a bare piece of metal. After the ultrex I had a livescope installed and from day one this equipment didn't work properly. It has had a double image/mirror image since day one. I had tried to get help from keystone lake Blackbeard and received zero actual help. Two things...whoever installed the cable and wrapped the cable up the trolling motor cut the wire. Then, in order to hide the mistake they wrapped the cut with electrical tape where it was secured to the shaft of the ultrex. At one point I did have keystone Blackbeard look at it after going in and complaining. The guy opens up the front compartment and the black box had apparently been bouncing around inside because the bolts weren't torqued down properly. They quickly secured the box and acted like nothing was wrong. I asked him about the double image and if the cut wire could cause this and he straight told me it wouldn't...well all the research I've done tells me otherwise. After filing an actual complaint with the company weeks ago I have yet to hear back. So now here I am and I'm literally contemplating suing them for the damages. People work hard for their money and they apparently don't have the trained professionals to handle the work load. I will never go back to have anything installed and when I upgrade my boat I will definitely be going somewhere else unless this is made right. Also, just to throw this out there...the trolling motor that came on the boat, the minn kota edge literally fell off my boat while I was cruising across the lake and it destroyed my transducer for the echomap. Obviously this wasn't directly caused by Blackbeard, but the trolling motor shouldn't even be sold on these things. (this was prior to the live scope) All around horrible experience as far as service goes.

New ownership ship since last fall. The new owners have cleaned the place up and brought a new…read moreattitude towards this long-standing Sea Doo franchise. Same service manager and when under pressure he got a little arrogant/take it or leave it type attitude/uncooperative. However they did fix our bike when no one else could and we appreciate that I'm glad we paid the $400. That said I know a lot of people have boycotted this place for many years but with the new ownership it's worth a second look. The sign in the service department, that I don't agree with, is still up "we work on the merchandise we sell first and everybody else goes to the end of the line"

Love love love dick lanes! Got my commander 1000 from this. I have never been happier with the…read morecustomer service , the people that work there truly care about you when you buy from them. They stand to there word. We actually just bought new tires from them for it and will be going through them for all of the work on it. I really appreciate you dick lanes for taking care of us!

I own an older bass boat and these guys have saved a few weekends from being a boatless weekend…read more Close to the lake, and even if your not excited to visit their shop at least they are really friendly, helpful and know what they are doing. I've seen them working on jimmy Houston's personal boat so I feel my boat is in good hands.

Terrible people to have work on your boat . The costumer service is the worst I have dealt with.read more

We love SouthWinds. We have our camper there and our boat in a slip. Everything is well kept, the…read moreparts that need to be nice, are. The water flows, The electricity works and the wifi ROCKS! The grounds are well-kept, and the docks are maintained and kept bug free for the most part. If you are a fisherman, this is a great marina to start from. A lot of big bass tournaments start from this marina One of the things that attracted us is that we have a Suntracker tritoon boat. As they are a white river dealer, they sell and service our brand boat ... so for us, it was the right place to be. This Marina is easily accessible from Bernice Oklahoma, and is in an excellent place on the lake as far as accessing North and South Grand especially the areas around Shangri-La and Duck Creek.

The poorest customer service i've ever seen for a national brand. Service manager has no…read moreexperience in fixing boats and the General Manager, Don Lindsay is nothing but a used car salesman that could care less about the customer. Stay away!

MarineMax has the Sea Ray line of boats. They are quality boats and can please most boaters but the…read moresalesman Max McGuirk is amazing! He is patient, educated, knowledgeable and believes in equality. Other salesman, at other places, have talked only to my hubby and have answered sarcastically when I asked about engine size. My husbands response is she is buying the boat not me-talk to her. Max is not like that! He is professional and personable. He is a great guy and salesman. I had friends buy a 34 footer from Max and Marine Max and they were treated well. MarineMax provides training for new boat owners including a captain who will teach you to pilot the boat. They provided lots of swag such as oil, buoys, and dock lines. MarineMax and Max McGuirk are class acts. I highly recommend them. Go check them out!!

For last 5 years I have used Grove Marine for service and supplies. Was 100% satisfied until this…read moreyear. Took my boat in for repairs on July 22, 2019 and pick it up 8 weeks later - not fixed yet !! Granted there was apparently serious problems but they were not capable of finding and solving the issues. My boat motor became an "experiment" : let's try this, nope not fixed, oops forgot to order needed parts - wait another week - try something else - didn't work either- oops need more parts....... Bottom line - they are good for regular service but if have serious problems go somewhere else.

On vacation with my wife and 3 daughters. We have a big week planned on the boat and on the first…read moreday in the water my boat fails to start. Needless to say the faces on my family were all looking at me to fix it. And that's exactly what I did. It was easy. I just took my boat to Grove Marine (based on the good reviews) and they (Ernie) fixed it (new starter) in just minutes. These are really good people with a kind spirit that truly care about people. Thank you for saving the day and our vacation. Truly amazing...