I needed to get a visa to visit China quickly as it was a last minute work/vacation trip…read more I searched high and low as its not super clear online where to get a Visa for China and some sites masquerade as the official place to get one as if they were the embassy or govt approved. My Mom got her China Visa here and pointed me to go there. Nothing like a personal referral! We both worked with Addi, most likely the youngest female there and she spoke english which made it easier for since my mandarin is not pristine. Not very personable, though I am not saying she is unfriendly, just a kind of no nonsense, efficient, get my request/transaction done type of deal which is fine with me too. While the non rush Visa estimation takes ballpark 2-3 weeks, Addi got me my Visa in under 2 weeks which is much appreciated for somewhere around $400ish. Very happy as I am writing this review from Chongqing right now!

I was worried I had to jump through a bunch of obstacles but not only did they make the whole…read moreprocess simple but my visa came in like 2 weeks. I seriously highly recommend Lin, she was very kind and communicative, everyone else there is also very nice. Thank you Lin!!!!

my agent, Kim Huber, was essential in helping me with my trip to the Dominican Republic. everything…read morewas perfect and we had everything taken care of from the time we landed, to the time we arrived back in Orlando. I highly recommend! thanks to Kim, the whole trip was epic and seamless.

Jennifer Stokes put together a trip for us to London and Paris that was fabulous! The hotels,…read moretransfers, and excursions were all perfect thanks to Jennifer's attention to details. I would definitely use her again for any future traveling plans!!!

Very knowledgeable professional and excellent customer service that will benefit everyone who needs…read morehelp with travel booking and insurance services. Highly recommend this business.

I can't begin to say how horrible the customer service is. I applied for a visa for my daughter,…read moreits taking a little more than expected time. This isn't a big deal. I called to ask what process they have in place in case we run out of time. At which point, the person on the other end just became upset and scold me that she doesn't know and its not her problem. That is, she's done all she can. That is not how you offer customer service. You don't (a) get upset at customer for asking for contingency plans (b) you don't say it's all you can do and (3) you don't hang up on the customer multiple times. I'm sure that in most cases there isn't anything you can do, but you run a business, there's so many ways you can answer that question.

I worked in high-end hotel service for years and basically lost faith in travel agents, many of…read morewhom may not have their customers best interest in mind. ETC has completely turned that around. They are thorough, detail-oriented, helpful, gracious and actual save us money - I would not trust my travel plans to anyone else!

I used ETC Travel for years and called Tina who had been my agent. Her service was exemplary. She…read morehas organized travel for me all over the world without a single incident. She is knowledgeable and her experience made my vacations a dream. However, unfortunately when I called to speak with her last moth, I was simply told she no longer worked there. They wouldn't tell me where she was and offered an agent who had minimal travel experience. I finally located Tina but sure would have appreciated the company putting your customers first.

wonderful tour of Wellington New Zealand by Steve Girvan thru Answers Down Under tours…read more We had a personal foodies tour that was fantastic. Highly recommend this guide.

I booked and paid for a trip for two weeks in Australia through this company, but when I got there…read moreevery single reservation and event was registered in my husband's name and only my husband could rent a car, check into our accommodations or sign in for our excursions. When I tried to check into one of the hotels, I was told I would have to wait for my "husband" because only he could register us and get the keys for the room. (He was returning the rental car that I had arranged for because only his name was on that, too!) I paid for this trip! I made the arrangements! What century do we live in??!! Is Australia reallly so backwards? Or is it just this company? I had not used a travel agency before, and this convinced me that it is not worth it! No self-respecting woman should use this company. Nor should any man who has any respect for women.

We have used IDV for 2 trips to Italy and 1 to Mexico. The service and support has been great. In…read moreItaly not all the hotel rooms within a hotel are the same and she always made sure we got the best. This isn't something you can get yourself from a website, you need someone who can talk the language and she can.

Our family has used Italian Dream Vacation several times over the past few years and has been very…read morepleased each time! When traveling in Europe with a family of four, it is not easy to find hotel rooms large enough to accommodate. But, Elisabetta did a wonderful job of finding us amazing rooms in fantastic hotels for a great value. The locations of all of our hotels were always so convenient - right where we would want to be. In addition, she was able to give us great suggestions for other attractions, tours and even restaurants in the area. Although her specialty is Italy, she has done an amazing job helping us plan trips in France and Switzerland also. She is a pleasure to work with - very efficient, professional and kind. Because she is Italian herself, she knows the right questions to ask and can provide experiences that only a local would know about. Some of our very best travel memories are from trips that Elisabetta helped us plan. I would highly recommend her to anyone looking to have a unique and personalized trip to Europe. It is so much better than you can put together on your own! Thank you, Elisabetta! We can't wait to plan our next adventure with you!

I wanted to share my heartfelt thanks for the exceptional service…read moreprovided today by Sherry in Oklahoma.  When we encountered an issue with our Alaska Cruise, Sherry went above and beyond, proactively reaching out to team leaders, reviewing our emails and even contacting Cunard on our behalf.  Her dedication and commitment to resolving our problem were truly impressive.  Sherry is a shining example of the kind of customer service that makes Costco Travel our #1 Choice.  Thank you for having such an amazing team member like Sherry - we're grateful for her help and thrilled to continue doing business with Costco Travel!

We got semi-screwed on a cruise booking, we went with 3 parties in our group who booked together,…read morethe 2 of them were able to book an "XB" cabin which is any available balcony, (and subsequently, about 25% cheaper) than picking your own balcony.. we were not able to select the XB option, of course until the next day it magically appeared again for us. We ended up paying +$300 more than everyone else in our group because of Costco's technical error. Not fun! Will never use Costco travel again, total scam and not worth it. I called to get it adjusted 1 day later and they said it was "too late" -- thanks for nothing, Costco! Costco service is really not all it's cracked up to be, they are pretty bad tbh when the time comes for actual help on anything of significance.. Awful support, zero help, and no resolution. Thanks for allowing us to get ripped off +25% on our vacation compared to the other 2 groups who booked at the same exact hour as us. Fun start to the trip!

I thought I had reviewed this place before - but I can't seem to find it…read more At any rate, they deserve the time to be reviewed!!!! My experiences have shown me that they can often get me as good of (or better than) a deal as doing it myself on a website. Plus, the service is unequalled. Do yourself a favor... next time you travel, call this place and get a quote and compare it to the one you found online. I bet you will be pleased. Plus, they are avid travelers as well, so they often have words of advise on the place you are going. Summary - Issaquah Travel is amazing, and I will always use them!