I wish I could give a zero star - you would too if you lost over $1,000 bucks to this dishonest…read morebusiness owner. Money aside, the whole experience with him is simply TERRIBLE.
It's been a year now since I had that frustrating argument with him. I wish I could let it go, forget about his disgusting (yes disgusting pardon me to use this word) claims and responses, but it still makes me sick (literally) every time I passed this location.
At first I went in to check the gym because there's a giant sign stating "only $5 per week for gym membership". However, the gym is really tiny, all the equipments are really really close to each other. And that should be my first warning sign of getting out. Unfortunately I didn't and Mahmood talked to me, he told me that if you put down $300 - $400 bucks then you only need to pay $5 a week (it's been a while so the numbers might be a little off). He even claimed that it's just an advertisement to attract people in. I should be alerted again at that moment - but I didn't either. I do understand the use of sales methods, but didn't realize until later that this is just the beginning of his dishonesty.
Later he offered me a "free" assessment, which is an experience of his, oh it's actually his assistant's, personal training. It lasted about 30 min and to be honest it was not bad. And afterwards he started to aggressively offer me the "package". He even claimed that he is blabla certified and has blabla credentials, and he mocked at other trainers as "I don't even know how they could provide personal training since I am the only on who holds these licenses". I can't remember the details of all the hassle, but I was stupid enough to agree to prepaid over $1,000 bucks for his personal training package.
Next time I went on my first personal training, it was trained by his assistant and he's not even there. I went there two more times, every time the training lasted only 40 minutes maximum and I got a little disappointed. The last time I went there I finally came across him. I asked him that hey did you assistant have blabla licenses? He replied angrily as "what do you want? His assistant has been with him for a few years and he is well qualified as your trainer." I was shocked at his responses. I didn't mean to judge anything, but since he "induced" me to purchase the package with his superb credentials, is my question off the limits? I felt disappointed, I do not wish to train there any more as I personally do not feel like trained by this type of person. So the next time I stopped by, I asked for a refund for the rest of the money. He seemed surprised and said no he cannot refund because it was charged on credit card. I was like ???. He then said he had another customer waiting for training and asked me to come back the next day.
Then the drama began. I went in the next day, only saw his assistant, which was not surprising. His assistant took me out of the gym and said that Mahmood would not want to see me or talk to me at all. Not even over the phone. If I want to contact him, I can mail him or email him. I was irritated as he asked me to come back the next day and that was what's awaiting? Fine, I went back and write him a letter, politely asking my money back. I delivered it personally to his assistant, asked for his signature and date. No responses. Two weeks after, I wrote another letter as a final notice, personal deliver, asking for signature and date. Nothing either.
I didn't know what to do. I asked my co-workers and they told me that I could ask for the State for help. I wrote them a detailed description, faxed them those two letters containing all the details (which is signed and confirmed by his assistant). Guess what? A few weeks later, I got his response from the Florida Department of Agriculture and Consumer Services, he stated that I had used up all my sessions. He even listed some made-up dates, out of which at some of those I was not even IN TOWN. Excuse me, how on earth would I be able to train there? How on earth would I use up all the sessions when I went there only three times? I was so angry at his DISGUSTING letter. But what can I do? I asked a lawyer and he friendly suggested me to let it go. Because they will charge at least $500 for just reading my letters. So I chose to let the dirty monster keep my money, and hope he would be punished for his sins.
I don't know how many people would look at yelp when they are looking for a gym. But if you do, watch out my experience and be SMART.