Employee was more interested in spending time on their phone than helping me find what I needed or…read moreanswering questions. Selection seemed terrible to me. Will not bother returning when there are so many other companies out there that want my money.

I came to this north olmsted location with the intention to spend 300$ but only spent 100$! I was…read moreso uncomfortable from the moment me and my significant other walked in this store. The worker did not greet us and had a really disgusted look on her face. So we go over to look at chef coats and she comes and puts her hands on her hips and just stands there and stare the whole time. So I decided to say hello she did not speak just stood there stared so I decided to just get a few merchandise then proceeded to check out she was aggressively putting merchandise in bag not friendly at all!

This store makes it super easy to do business. I was able to ask multiple questions, send over my…read morelogo and pay by credit card all by email. If you have a JPEG logo for example there will be a fee (which was under $50 with tax) to have Hometown convert the logo into the file type required for embroidery. When I went into the store to look at the logo once it had been digitized I was able to have changes made to it - delete words and realign other words. The staff were super helpful telling me what is common in terms of logo width and font size. If you have a logo already made they can pretty much execute any drag and resize action you could want. If you don't have a file already, while they don't design logos, they can set you up with stylized words. The staff were super patient as I picked out the colors to be used bringing me spools of thread to compare against each other and against the shirts I brought in and the digital image of my logo. I find their prices super reasonable and everyone was very friendly. It was just $12 per shirt that I wanted to have embroidered. I didn't buy the clothing there, but they had a retail floor of clothing and hats and a half ream sized catalog that you could purchase anything you could imagine from. My shirts were ready for pickup a week later and I was really happy with the quality and colors. I will certainly drop off more shirts soon and I'm thinking some hats too and maybe some of those cloth grocery bags.

Our company has been working with Hometown Threads for the past handful of months for company…read moret-shirts and hoodies. The entire staff has been incredibly helpful throughout the process. It's incredibly fortunate to have a local company in the area. From several past experiences, the design phase(s) was drawn out and the turnaround time(s) exasperating & frustrating to say the least. At HT, it was a smooth, streamline process which delivers a quality product. Makes our decision very easy when it comes to future ideas. It's always nice to do business with people & places that are truly passionate for what they do!

If you order from this company online and return an item, you will be required to pay for the…read morereturn shipping yourself. They also don't refund your original shipping cost. I returned a pair of lightweight Hanami Pirouette dance shoes and was out $15.66!

I ordered a pair of tap shoes last Friday from their website at 10:00 a.m. CST. According to their…read morewebsite, all orders in stock and ordered by 1:00 p.m. EST will be shipped the same day. Within a few minutes of placing the order, I received a confirmation email and my credit card was charged. The email said a tracking number would be sent as soon as the package shipped. As of today, Tuesday, I still hadn't received that shipping email, so I decided to call and check on the order. Stephanie answered the phone, and said they were waiting on a tracking number from the factory they were ordering the shoes from. What? I ordered the shoes from you... Once they were sent to movement connection, they could then be sent to me. So wait, I have to wait for them to be shipped to you, then wait for you to ship them to me? I pointed out their same day shipping for orders placed by 1:00 p.m. She said that was only for items in stock. I told her that their website at the time of ordering, nor the confirmation email said the shoes were out of stock. She had no answer other than they didn't have the shoes and had to wait until they were sent to them. I asked to speak to a supervisor, Barbara, who might be able to better help me. I was told Barbara didn't come in until later and she would call me. She called me, and I missed her call, but called back within minutes. Stephanie answered the phone again, and said Barbara would call back.. She never did. I called back again multiple times before they closed, and Stephanie finally answered, again. Is she the only person besides Barbara who works there? Surprise! Barbara had gone home for the day. When I asked what the deal was, I was told the shoes were back ordered, even though their site didn't say that AND THEY ALREADY CHARGED MY CARD! Stephanie had no clue when they would be sent the shoes that would then be shipped to me, but I could call back tomorrow and ask Barbara. When I asked her why they charged my card when they didn't have the shoes, no clue when they would get them, and no idea when they would ship to me (which has never happened to me, ever), she had no answer. When I pointed out that most online sites do not charge for back order items until they ship, she said nothing. When I said most sites tell you when an item is back ordered, out of stock, etc, she said nothing except that's not the way their site is set up. This company was not helpful at all. Stephanie seemed to know nothing, and the only person who could help, was not available. Costumer service is non existent here, just like the shoes I tried to order. Go to Discount Dance Supply. They have a better selection, better prices, their site tells you when items aren't available, and customer service rocks.

Absolutely amazing store and staff! We live an hour and a half away but will be coming back to…read morePerani's again and again! Justin was a huge help in getting our first time player set up and was very patient with all our questions! We were blown away with the selection and knowledge of everyone. The best part was you can tell the staff loved what they do and got excited helping a first year kid! Thanks again!

Mitch was very helpful and helped me as a new hockey dad take good care of my son. I would go…read moreback again. Thank You for a positive buying experience.

If I could give negative stars I would. Dave is doing the same thing to me. Refused to give me my…read morelast paycheck. A full 2 weeks plus a Monday. AND when I reported him to the department of labor , he literally filed theft charges on me to keep from having to pay me. It's ok though because I'm currently working with an attorney to get what he owes me and then I'm pressing charges on him for defamation. Now about the business. He's terrible at running a business. I don't think he could do any worse if he was actively trying to run it in to the ground. His poor parents. He literally would tell me to just put terrible quality items in the customers boxes. He didn't care about color matching. He didn't care if the embroidery was missing whole sections. He just doesn't care. I worked overti.e on a hat order and he promised me a bonus check. Never seen it. I brought him customers and then regretted it. I was the printer and he would make me send out low quality work. I hated it. He never answers the phone. He just sucks. What a waste of a great business.

Dave made t-shirts for a company picnic of ours and they turned out exactly how we wanted. They…read moreeven arrived EARLY! Thank you for the fabulous customer service, Stitches & Screens!

For starters I did not make a purchase today, simply walked into the shop to get some info…read more That being said , I was greeted the moment I walked in the door and immediately assisted. As was the person who walked in shortly after me . So I'm not sure why so many negative reviews about customer service . The employee answered all of my questions and actually listened to me when I spoke. He did not push specific brands or any sales type pressure which was awesome. I will be making a purchase shortly and dealing with this location

lied to about warranty, when i pick up my bikes everything was loose no air in tires. told to…read morebring bikes back after 90 days for check up was told could not do anything come back in 5 months one lie after another.

Confusing ordering website thst led me to believe my order was being shipped instead of picked up…read more Instead of helping me they just wanted to give me a lecture about how their website automatically asked for a shipping address but also automatically chooses pick up which is confusing. Also lectured about how free shipping doesn't exist so I should know my order was a pickup even though it say it no where on my order confirmation ( I guess it says it on the one the store sees, but that doesn't help me as the customer) Mindy the manager was not willing to help me. She was condescending and just kept saying it is the websites companies fault or my fault. Go elsewhere if you can. I unfortunately had to use this company through my sons basketball team so he could get his schools shirt. Super disappointed in the customer service. Here is an idea. Maybe just apologize and offer to ship it. Cost to you is $7 to ship and I spent $130 with you! Supposedly going to hear from the owner Bob.

Sarah was amazing helping my mom with 1/2 wheelchair and sit down walker. Also told her and helped…read moreher out how to use it. She exchanged my mom's broken walker for a donated walker which is a lot easier to use Thank you Sarah. I would highly recommend this place if you need medical supplies like wheelchairs walkers anything like that instead of going to another place

Access has helped me through countless issues with my wheelchair, my walkers, and other equipment…read more They are thoughtful, kind, and totally professional.