Very clean, military-friendly, and professional. Ashley Davis did my lease and was more than…read morehelpful and polite. When I called around searching for units she wasn't pushy if you know what I mean. I didn't feel as though I was being forced to choose their storage units. Paperwork for moving into the unit was super simple and took less than 10 minutes. Highly Recommend!

My parents are renting a unit here while they prepare their house to sell. They were attracted to…read morethe site because of the location and because the units are climate controlled. I was pleasantly surprised when I visited Ocean Storage. I was expecting a seedy, poorly lit building with many people hanging around. However, it is modern and located right off of 17. You can only open the sliding doors with a code, and there are dollys in the entryway if needed. The elevator is big enough to accommodate a large bed or mattress. There are many units still available for rent, and they come in multiple sizes. On top of great service, they also are giving half off for the first three months. My parents are picky about where they will leave their items, but they have nothing but positive things to say about Ocean Storage!

Why have posted office hours if no one is in the office to help. They tell you everything is…read moreonline. Okay. You still have to call customer service to get access to the storage facility and your lock code, and you better hope they give you the correct code the first time or you'll be sitting on hold for another 15-20 minutes to hopefully actually get access to the unit you pre pay for. Customer service is slow and not helpful at all. As a new customer you'd think they'd want to really real you in to get your business. They're just lucky this is the closest place to my house. NOT WORTH THE HASSLE

I had an excellent experience here. I was welcomed by a very upbeat and charismatic manager who is…read morevery passionate about her job. She makes you feel welcomed and made me want to keep my stuff stored in my unit even longer than I'll need it for. I've already recommended this place to several people and I know they'll have the same experience I did. I wish people would be this enthused about their job.

So it's that time of year for college students to pack up forms and apartments and go home for the…read moresummer or go home permanently and find a job. The storage facilities are jam packed and this facility had 1 unit pop up after fulfilling the wait list they had for months! It was meant for us! Stephanie, the property manager, was wonderful to work with and very informative. She made this process EZ!!

From the owner: Voted one of the Top Self-Storage facilities for 2020! We provide your things all of the comforts…read moreof home, and more! Self-Storage at E-Commerce Center of Hampton serves residents in the Hampton Roads area and beyond! Enjoy a high-tech/high-security facility featuring keyless access to our temperature and humidity controlled self-storage units.

Tammy Cheek is the best. She is friendly, kind, professional, and very informative. Great place to…read morerent. I would not work with any one but her. I love my storage space in Hampton at Extra Space Storage. Thank you Tammy.

I reserved a space online and Ashanti contacted me the next day to get my details and credit card…read moreinfo. The storage space was clean and ready to go when I arrived! also worked with Tammy who got me all secured with a lock and confirmed my needs. I like the "Rental-Ready" process - it was super easy!! So nice to have a short-term space for my son to store his things before we have to move him into his dorm in the Fall. Thank you Extra Space!

Ms Carla is an absolute darling lady she is very understanding and was able to help with everything…read morewe had to get done and kept us updated on anything revolving our unit

Great service In and Out even though I found myself going there last minute it was a hour before…read moreclose and she was still super helpful and even walked me out to my storage unit just to make sure everything was in order.

My first time renting a storage unit and Jazz was so helpful! The unit is secured and the size and…read moreprice are reasonable priced

The entire process was fast and easy to complete. I was able to begin a lease and have access to a…read morestorage unit immediately. The prices are more than fair. I spoke with Jazz and she was very knowledgeable, quick on her feet, and welcoming! I would highly recommend. Last thing I'll say is these units sell fast so call or make your way immediately!

Susan was a lot of help with helping my family obtain a a storage unit! Very nice and communicative!read more

Super nice facility. Susan helped me get into the perfect unit for my needs. She was super nice,…read morefriendly and efficient. Highly recommend this location.

I don't really have any complaints about our most recent experience, but then again, there's not a…read morelot to write home about either. Customer service was okay, the truck was in decent condition, the equipment we'd reserved was available immediately upon pick up. We tried the online pick up / reservation to get ahead of any line that could be there in the morning, but that didn't work. With that said, they moved through the line very quickly and we were out of there in 10 minutes. Only down side was there was no parking available for non U-Haul vehicles. Check out upon return was very smooth, no extras, no unforeseen or hidden costs attached, so all in all a pretty successful move for us. Would definitely use this location again - highly recommend moving on a week day instead of the weekend as it can get a bit chaotic in here I've been told!

UPDATE: I re-visited U-Haul on Mercury. Propane was fixed, then broke again. One employee got…read moreagitated when I made a comment on how long the service has been down. Another employee told me that I should come early in the morning when the certified person is here, and that there are others in the certification process. So why aren't all employees certified so that they can cover all business hours, and why do I need to change my schedule to accommodate them?

I needed a storage unit, but I didn't want to have to go upstairs to access the storage unit so…read morethey were kind enough to refer me to sister storage unit in Norfolk. It was a larger unit 5x10 on the first floor and it was $60 per month but the manager at the Hampton location advised me that if the rate for any reason should go up, I should contact them and they will manage that for me so I was thankful I got a bill 20 days in stating that the monthly due is $86. I went over to the Hampton facility to buy some as they stated I should only to have the other young lady say to me oh is market value by the way she was present during a time manager stated to me that if it should go up to contact them for assistance I feel that I was trapped now I have to find a way to bring my things back to Hampton into another storage unit and it will be Extra Space Storage. They can't be trusted they cannot be trusted.

Price gouging: Started renting Feb 2022 a unit "approximately 10x20" for $198 + $26 insurance of…read more$5K for my belongings. 4 months later I received a snail mail notice of price increase of $80!!! with 1) no USPS postage, so no postmark, around May 20th (so not the 30-day notice required by law) even though they have my email address & use it. This is their "standard practice". The web pricing is not guaranteed for any length of time and it's considered "introductory".