I had an initial conversation with the service manager about repairs to my RV, he quoted a price and a timeline and everything seem to be in order.
When I called back to confirm, he asked if there was anything else I was going to add to the service and I said no, just the repair we discussed. Somehow he decided I was going to demand additional repairs and this would mess up his scheduling and told me he had removed my service request from his schedule. I was not sure if he was actually serious or not and had my husband call back a couple of days later. The service manager was very rude to my husband and told him he absolutely would not work on our RV.
This was the most disconcerting interaction I have ever had with someone in the service industry. I'm not even sure what happened other than I am happy to look elsewhere from my needs. read more