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Affordable Roofing

5.0 (1 review)
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6 years ago

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Austin Roofing Company & Water Damage - The team

Austin Roofing Company & Water Damage

(532 reviews)

I had my roof done by WDR in 2021 and honestly everything during the install was fantastic. They…read morewere quick, at one point it was going to rain mid-way through the install so they pulled out all the stops and they got my roof done ahead of schedule before it rained. Since then the roof has held up great! Last week I started seeing a leak on the outside of my house. I called them up and the owner sent someone out the same day just to rule anything out. When they came out we both agreed that it didn't look like there was anything wrong with the roof, but that didn't stop them for doing their best to stop it from leaking they added some caulking around some holes in the stucco and masonry and fixed up some of the flashing near the leak. After that, it was still leaking, but Brad, the owner, was kind enough to come out again, even though it had NOTHING to do with the roof just to double-check on me and make sure that I was doing well. At the end of the day, they took off a side gutter and found a hole in the wall that the builders had left from when the house was built. Again, STILL not roof related, but they treated me like family and helped me as if it were and fixed it up for me. Literally cannot say enough good things about WDR! I've never found a company that is this helpful or this responsive.

I really appreciated everything Ben Willows with Austin Roofing Company & Water Damage did for my…read moreroof replacement. What started as raccoon damage ended up turning into a full roof replacement--something I had been putting off for a while. Ben took the time to walk me through every step in detail, including how the insurance process works. That alone can be stressful, but he made it much easier to navigate and gave me peace of mind throughout the process. He was professional, responsive, and communicative from start to finish. There are plenty of roofing companies out there offering similar services, but I truly felt that Ben and his team provided the best value without compromising on quality. I'd highly recommend them to anyone in need of roofing work.

Rhino Roofers - Metal roof replacements for San Antonio and surrounding areas.

Rhino Roofers

(16 reviews)

They came out super fast after another company fell through. I cannot even explain how quiet the…read moreworkers were, I was in shock seriously I work from home and I feel like I made more noise than them. They also covered the flooring and cleaned up prior to leaving for the day will definitely hire Arjun again for my next job

Based on my personal experience with Rhino Roofers: My experience with them has been nothing short…read moreof a nightmare due to terrible customer service and shady business practices. First, they have a complete inability to show up when scheduled (3 times). When someone finally did arrive, the roofer was incredibly rude and flat-out refused to speak with me or answer any of my questions about my own roof. More importantly, they are trying to dodge their warranty commitments. A major issue was completely missed during their first trip out here, and they refuse to explain why it wasn't caught initially or why they are suddenly claiming it isn't covered under my warranty. To make matters worse, getting a straight answer about pricing is impossible. They failed to communicate their new estimate, and when they finally sent it, it was a confusing mess. It doesn't explain what the actual problem is, what work they plan to do, and provides zero breakdown of the costs. I have been asking to speak with a manager for over a week to get these issues sorted out, and I have been completely ignored. No callbacks, no explanations, no accountability. Save yourself the headache and hire a roofing company that actually communicates, honors their warranties, and treats customers with respect. SUMMARY: Requested a senior manager (for a week NOW) contact me regarding the following issues: 1. Severe Scheduling & Communication Failures: * Scheduled contractors failed to show up three times without notice. * Despite requesting a callback from management four times, I have received no response. * The scheduling process has been entirely inconsistent. I was told I was booked, received a text telling me to book, called to verify and was assured I was booked, and only on the fourth booking attempt did I finally receive a proper confirmation text and call. 2. Unauthorized Property Access: * The first team dispatched arrived without ever contacting me. They accessed my roof without permission and failed to ring the doorbell or knock. I was home at the time and had explicitly requested through scheduling to be phoned, texted, or have my doorbell rung. 3. Unprofessional Behavior & Disputed Work/Charges: * The most recent team dispatched was highly unprofessional; one member was actively rude and refused to speak to me. * This team simply guessed at the root cause of the issue and is now attempting to charge me for repairs that a previous team formally stated they had already completed. * Because of this contradiction, I now seriously question whether the initial sealing/repair work was ever actually performed.

Affordable Roofing - roofing - Updated July 2026

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