Bill B Aaron and his…read morecrew did a wonderful job. After they replaced the chimney cap, Aaron removed the dead birds from the water heater flue and vacuumed out the chimney. One of his guys cemented the hole back up after they removed a large brick that was blocking the whole. Aaron advised getting a carbon monoxide detector which we will soon. The chimney cap looks great and we are very grateful.

Aaron and his crew did a fantastic job with our fireplace and chimney. They were all incredibly…read morefriendly and proficient. He had to deliver some bad news to us about the reality of our chimney and its ability to be used for wood burning, and did so without trying to upsell or mislead us. In a word, they were supercalifragilisticexpialidocious!

If you have a pellet stove this is the company you want to call for service. I called this…read morecompany because it is locally owned and operated. I asked for a inspection of my pellet stove and to do what was necessary to get it ready for the coming cold season Butch Barkley arrived with his team and did a thorough cleaning and checked all of the components. He is trained,certified,and takes pride in his work. The team focused and left everything clean. A fair price and no attempts to sell any ancillary products.

He was prompt to reply to my request even over memorial day weekend. Got me on the schedule within…read moredays. Was professional and courteous. Repaired our issue for a reasonable cost. Thank you!!

Jim, was scammed by an internet stove company and then had some cash problems but he finally sent…read moreback all the money I had paid him for a new stove installation. I had to have a wood stove installed by another compay but it cost me a lot more than Jim was charging. So I am revising my review, he is not a scammer and I was satisfied with his chimney cleaning services last year.

DO NOT HIRE! The damages they caused to our roof and property are extensive and they refused to…read moretake responsibility. They would not give their insurance information to cover their liability. What's worse is they were rude and disrespectful multiple times throughout our efforts to resolve the mess they made of our property. They let concrete splatter all over our new roof, the sidewalks, and the entryway. When they had an opportunity to clean it up they tried to blame us, the owners, because we needed to withhold payment to resolve their issue. Horrible experience with no accountability whatsoever. The fireplace insert was installed crooked and isn't secure. They didn't even wire the blower fan to work properly. In addition there were 3 boxes that came with the fireplace that were necessary for the installation we set up for them right at the opening and they didn't even open the boxes! Absolutely horrendous experience! Do not hire.

On time, thorough, efficient, pleasant. We've used them for a number of years and are very…read moresatisfied.

These guys are the real deal - if you are in doubt, doubt no more and read…read more We reached out to 3 different companies to perform cleaning and level 2 chimney inspection and cleaning for a home we recently bought. 5 fireplaces, 4 gas inserts, one log burning, all in a historic 1870s home. Being out of state, we used Yelp and read good things. Pricing wise, they were not the cheapest, but there is a reason. FireTec was super communicative on what we are to expect, and super responsive to questions. They called to confirm the day of appointment, and showed up on time, masks on, shoe covers, and armful of floor pads and coverings (more on this later. The tech came and was friendly, respectful of the COVID situation, and careful with our home. Every fireplace they worked on was meticulously prepared and protected to ensure no damage or dirt would get on our floor. During the visit, they even updated me on findings as they went along and also how they were going to charge me less than estimated as certain chimneys did not require the level of inspection requested or originally thought to be needed. At the end, 3 of our gas inserts needed new control modules as the batteries leaked and damaged the units. They showed me the issue and again were transparent on what was needed. Now, I could leave the review as is, but this is what going above call of service means. The tech, bothered with a small finding in the video inspection, called me back after he left asking if he could come back and recheck one of our chimney. I am glad he did, as he discovered that one of our fireplaces was blocked off by previous owner, and it was not safe to be used. Being a father with 2 kids in the house, this is the kind of service expected. FireTec ordered the new gas inserts control modules and called me much earlier than the scheduled appointment asking if I was available to get the gas inserts fixed with the new control modules. Apparently their tech was freed up and available. Fast forward, our fireplaces are clean, inspected for safety, and gas inserts working as expected. And as if that wasn't enough, they send a thank you card. This is how you are customer centric. It's hard, but not impossible!

Excellent work at a reasonable rate, and was able to start work within 2 weeks of outreach! Charles…read moredid brick pointing service for us, mostly redoing a past shotty job. Came first for a free quote, pointing out what was mishandled and how he would amend. Fully recommend. Thank you!

They didn't service my area. No review able to be given. But they did reply promptly.read more

Bryan was honest. I suspected I needed a valve replacement. He told me it just needed to be…read morecleaned. He scheduled me soon after I contacted him. Courteous.

I had 2 fireplaces (one gas and one traditional) that needed significant repair work on an older…read morehouse. Daniel did a great job suggesting repair options to get the fireplaces operable again. I especially appreciate the communication while the work was being done and the flexibility to work within our time constraints. I would not hesitate to work with Daniel again.

We have a small, high-efficiency gas fireplace. You have to have it cleaned from time to time, but…read moreat the former service place, we had such terrible experiences to the point we didn't want to go back and so stopped using the fireplace. Finally this fall, I re-checked regional listings for a Buck Stove service provider and found Hall's Pools Spas & Fireplaces. They've been in business almost 30 years; not sure whey they weren't listed before. They are an official Buck Stove dealer as well as for several other brands. What a refreshing experience! The initial phone call, I had a friendly staff member who provided several options about scheduling and whether to bring the unit in or have their staff come to the house. We brought it in (its very small and semi-portable). The in-store experience was great--the staff quickly examined the unit, patiently asked questions to understand exactly what the problem was that we were experiencing, and gave me an estimate for time and cost, and waited for me to confirm yes, that was fine. I already felt good, but then whoosh, they called the *next day* to say the work was completed, the fireplace was good as new! Different people on the return visit but the same level of knowledgeable, polite friendliness. They reminded me we live in their service area and the charge for them to come out (vs me dragging the unit to them) is nominal. Now the unit is working great and we are so happy to have a working fireplace again!

I had a great overall experience with halls pools spas and fireplaces. They're a family owned and…read morerun business. I had them come out to look at a gas bucks fireplace that might not have been working correctly. Super nice people, showed up right on time, friendly, efficient, knowledgeable. Got everything working great. Will definitely be calling them the next time I need my fireplace survived or if I'm in the market for a pool or spa!

From day one when they gave me an estimate, Advance Chimney has been perfect. Their estimate has…read morehonest and realistic. No pressure at all. The day of the job they were on time and got right to work. Very professional and friendly. If I had a question they answered it right away. Their work was great. My new chimney looks great. They did a professional job. I will call them if I ever need anymore work. Call them, you will be glad you did.

I had a technician come out to inspect my fireplace and provide an estimate to replace a closed in…read morefireplace. I was quoted $25,000 for things that I did not need. The technician used scare tactics on me to make me try to upgrade. I was only quoted for a top of the line fireplace and to vent into my chimney. I was told to "use my tax refund to help pay for the repairs."

No. I would not use them again. They made a real quick buck and NEVER followed up or called…read more Felt I was Overcharged- they requested CASH. Payment of 100.00 on the spot with no prior charges discussed! Rip off .

Bonding product used was applied the thickness of a dime in several areas, half of what spec called…read morefor. The chimney crown was repaired but slanted inward allowing water the penetrate bonding. Bonding started to detach from brick due to thin, 1.3mm, application and water intrusion from poor reconstruction of chimney cap. Industry standard ASTM C887 states properly applied bonding application has a life span of 15-20 yrs. This application failed at 6 years. The rating of 1 star is generous. Should be -2.