Complaint Type:
Refund / Exchange Issues
Description of Complaint:
Decided to use this establishment for a friend that had been arrested since it was directly across from the police department, I got out of bed, drove 25 minutes @ 3 in the morning, filled out the required paperwork, signed a contract and paid the $150 10% fee and was told my friend would be out around noon of that day , well I was downtown at the jail waiting by 11am & decided to call the bail agency just to verify only to be told that the bail had been denied because of my out of state identification. I walked across the street to get my refund and I asked the employee (Tucker? Manager?) who said he was responsible for the denial, why was I not at least given a courtesy call earlier so I could make other arrangements & was flat out lied too & told he had just arrived which was completely untruthful since the first employee had already told me the shifts changed @ 8am. I expressed my frustration that to be told that 8 hours later was unacceptable, unprofessional and I would definitely be writing a review and at that moment the guy became very hostile and started swearing at me told me I didn't look like I'd was able to write anything and to get out, I calmly & politely informed him I went to college for journalism and that his behavior was being recorded & documented then exited the business, seconds later he was outside behind me hollering profanity and telling me not to come back, he would mail my check to the hotel my company had booked which I had listed on the paperwork.I called the agency to speak with someone higher up, since I still had not received my $150 refund only to have the same irate employee answer the phone & refuse to let me speak with anyone else, so I informed him if me coming in to receive my refund was a problem to please send it to my legal address on my identification to which I was promptly told whatever and hung up on. The next morning I again attempted to contact management to recover my cash & got the same employee who told me the check was mailed out that morning! A little over a week later after having my friends and family go by my house numerous time to check my mail & still having not received a check I called the agency back only to be informed by a different female employee that no check had ever been mail & I was supposed to have been informed the my cash refund was in their office for pick up at anytime, to which I responded wow are you serious..Strangely enough this particular employee knew exactly who I was & what was going on, which leads me to believe it was a group effort in this scandalous, unprofessional behavior of denying me of my cash for over a week....As of this posting I have still not received my refund.
Found this after a little online research! :
http://m.tulsaworld.com/news/crimewatch/oft-troubled-tulsa-bail-bond-agent-arrested-along-with-employee/article_81f7adf4-851e-579b-8cdc-cdefee6fb560.html?mode=jqm read more