My experience at Clay cooley in Arlington was nothing short of amazing!! They all were attentive on…read moreall my concerns! From the first inquiry on a vehicle on a Saturday to purchasing the car on Thursday! Rachel is the best salesperson ever! I was in and out in 45 mins!

We drove from Wylie to Arlington anticipating seeing a Dodge Durango that we viewed online with…read moreavailability. So first off, be aware all texts and communication by your phone number are AI generated. There is no Jerry! Lol but not really. The other person who gave the review for this dealership about "lies, lies, lies," is 100% accurate! So upon arrival, hardly anyone was around to come and even greet you. If there are sales reps they are just sitting at their desk. I did see some men walking around coming in and out but we were never greeted. We noticed a couple waiting in one of the office areas. Finally, I texted that we were there and the response was, to go back inside and ask for Jerry's AI self. Even the chick that finally walked up to us, kinda had a chuckle when I said the text said to ask for Jerry. So we then ask her about the Durango and we are walked into her office. She asked us how much we were planning to put down and some of our personal information (address, etc) but we still had not heard anything about the car in question. So she takes off, takes awhile to come back and then mentioned to us sorry for taking so long but that she cannot locate that vehicle on their lot or the keys to it. We were so thrown off by this. She literally mentioned this happens a lot, not being able to locate keys to vehicles. Like huh? So then she asks if we wanted to see any other vehicles. We told her we drove all the way out (about an hour) to see that particular vehicle that Jerry's AI self texted is ready to test drive when we arrived. So we asked about another Durango that was literally parked in the front row as you pull into the dealership. She preceded to say "where?" and I even pointed telling her it's the only silver Durango out front as you walk out the front entrance doors. She said she understands but that there are a couple of them. There wasn't. Only one out front. She gave us the pricing finally on it and it wasn't in our budget. Meanwhile, she leaves to go do something and so I just wanted to find out how long the other couple had been waiting. The female mentioned a tad over an hour. I told her yeah, we were told the keys can't be located for the vehicle we were coming to see and she said they were told the same and it was a totally different car. So I ask the girl if there was a manager on site and she said yes. I asked if she could let them know we wanted to speak to them. So then she comes back with the "manager". He asks what he can help us with. I lay out all what had happened and what we were there for. So he says give him a little bit and that he's going to try and look for our vehicle. He comes back and says he tried pulling it up in the system and it wasn't found. So who the h, e, double hockey sticks is lying here!? Her, the manager, both? Anyhow I told him put yourself in our shoes. I asked him how would you like going to look at a specific vehicle you had text communication about that was an hour away with your girlfriend, wife or even by yourself? He said "or my husband". I said "ok, your husband or whomever". He said "I'm kidding". I really didn't care regardless if he was with a man. My point was over looked! I said what I said for the principle of the situation with hopes of him being relatable and making the situation not only heard but taking it in to where they make changes so it's not happening to others moving forward. Screw Clay Cooley! If I could show "zero" stars on my review, I would. Don't be suckered into giving your hard earned financials to this joke of a dealership! Also, "Am I at a club?" The playlist was unprofessional. I can get with Hip Hop music because I'm a fan of it, no doubt but to have the version of Rhiannas, Bitch better have my money playing and just like that, WOW! I just kept hearing bitch, then a guy came on that version going deeper into the obscene language and lyrics and mind you, we were also with our 11 year old son. Awful. Play than in your car or listen to it on your own time. This dealership was crazy, mad, awful. Yes. I wrote this essay intentionally. You read it (or thought of it) No regrets that we, as well as that other couple, left. Waste of time but glad we didn't give our money to them.

Asa and the service team were able to get my car repaired in one day, and I really appreciate it!read more

They currently have a Used 2023 Toyota Tacoma TRD Sport for sale and list the options. This truck…read morehas very few of the options. I reached out based on what was in the ad. I then was contacted by a salesman who sent me pictures. There are cloth seats not leather as advertised. I then asked if any of the listed options were available on this truck and he didn't respond. They are flat out lying about what this truck has as far as options. The worse part is, I pointed this out 2 days ago and they still represent the truck as A when it really B. Plus they are asking near sticker price for a 3 model year truck. I am glad I found out how this dealership operates early on.

Terrible, rude dealers, cars come from Auction!! Dealer was so rude he wouldn't say two words to…read moreme after I said the car was priced to high. I know cars and I know what they are worth! Know your facts before going here!!

I am very grateful to had stopped at this location. The staff are great and efficient shout out to…read moreSergio for helping my family and I drive away in something we all love. Great job Discount

My son had some repairs that were needed to be done and it was outside of his warranty by 1 month…read more I called Mr. Steve Williams and explained the situation. He got it to where we paid the warranty pricing!! It was such a BLESSING and I'm thankful for salesmen like him that not only take care of you during a sale but throughout the life of the vehicle!! Thank you for all that you do Mr. Steve!

If I could, I would give McAndrew Motors more than 5 stars!…read more John B. Is the real deal y'all! He was very thorough, patient and professional. He made my process so easy and was really with me every step of the way. I can't thank him, Steve and the whole staff enough for all the wonderful help they gave me. I am grateful and blessed to see another chance and given the opportunity to really start off fresh. I highly recommend this dealership and ask for John B. He will take GREAT care of you!

Ren was helpful, friendly, and enthusiastic. KIA Vanguard is very clean and the people are very…read morehelpful.

Disappointed in Transparency!!…read more I am sharing this experience regarding my recent lease at Vanguard Kia of Arlington. We negotiated a 36-month lease at $511/month for a vehicle with the viral pink interior. During negotiations, we signed a worksheet where the 48-month term was clearly crossed out and rejected. However, the final digital contract reflected a 48-month term when we actually agreed on the verbal 36-month term during negotiations. The signing process felt rushed and somewhat disorganized. At one point, incorrect paperwork was presented, retrieved as a "mistake," she revised, and reprinted without a clear explanation of what she had changed. There was significant focus on reviewing additional coverages, but the lease term was not verbally revisited or clarified. I also asked multiple questions about the 30,000-mile limit (10k per year), which is standard for a 3-year lease, further reinforcing our understanding that we were agreeing to 36 months. When we raised the discrepancy with management, references were made to camera footage supporting the transaction; however, this footage was not produced during our follow-up meeting. I do want to acknowledge that the Finance Director was professional and courteous in our discussion yesterday (different than our Finance manager the day we signed) At this point, my primary concern is transparency. While I was offered the option to restructure the lease, it did not address how the process was handled. I have chosen to honor the written agreement but felt it was important to share my experience. If you value honesty and transparency I would not recommend coming here, I have never had an experience like this at other premium or quality dealerships, nor have I ever walked away feeling genuinely deceived. Thankfully, I obtained the original deal sheet showing the 48-month term crossed out. I strongly encourage future buyers to carefully review every line of digital documents, double check everything and keep copies of all negotiated paperwork.

Great experience with Angel and Joel! They were friendly, honest, and made the whole process easy…read moreand stress-free. Really appreciated their help and would definitely recommend them they were very professional knowledgeable and genuinely cared about helping me find the right car that suits me thank you again guys

March 25, 2026 My…read moreService Advisor Hung Ho is the absolute best! he is very professional and nice and makes you feel welcomed My Honda is a 2017 accord and I have been taking my car here ever since I bought it The technicians do a great job on inspecting my car Kudos to everyone!!!

Mr.Sanchez did an amazing job selling me my Ram 2025. Great customer service and very respectful…read moreand understanding. Although he was great, I won't go back to purchase a car from here again due to the rude interaction I had with Matt Brown. I noticed some wear and tear on a tire, and asked if they could do anything to help with getting that replaced. He then accused me of lying and saying I only wanted to get a free tire out of it. He is very unprofessional. Ive heard I am not the only person he has done this too either.

If you are shopping for a new vehicle, ask for Julio Guerrero. The level of customer service I…read morereceived was top notch without being high pressure. He listened intently to my interests and concerns, then he asked what color vehicle I wanted to test drive! Julio is both kind and helpful, and his enthusiasm made the experience enjoyable. Él también habla español si eso es lo que prefieres. From our first introduction, Julio was fully prepared to help me acquire exactly what I was in the market for and to make the process easy.

Do not buy a car from this place! This is a place that buys a lot of vehicles to sell however they…read moresit on the lot for a long time and are not maintained regularly like a larger dealership. I purchased a vehicle outright (no financing) almost a year ago and have had nothing but problems. Transmission went bad, radiator went bad, valve gaskets and covers went bad, and much more. Vehicle Service Contract? Worthless. They wanted to put in a used transmission that had a 120,000 miles on it. Would not cover anything. This is a "stack em deep and sell em cheap" place. If you want to get a cheap car and you have the money to do a lot of maintenance on it right from the jump, sure go for the cash car from here. Check Carfax to see how long it's been on the lot. If it's been more than a couple of months, run from this place. I found out that my car had been sitting on the lot for almost a year!

Bought a truck for $30,000 from them test drive was great payed for it drove it 30 miles and truck…read morewent crazy damn near put me in a wall took it back they "fixed it ". Drove it 50 miles it does it again there response they sold the truck too cheap I'll have to pay more to get it fixed I fixed it myself 4 months later truck shuts down on the hwy complete engine failure $27,000 is what I was quoted to replace Start looking harder at the truck it's been wreaked before no CARFAX The engine has been torn apart before no CARFAX when purchased it was completely oil leak free not one oil spot on the engine or so I was lead to think it was just washed and scrubbed to look like new and sold as is

Go see Thomas at Vandergriff Toyota Arlington for all your car buying needs!…read moreWe just bought from him and it was a very pleasant, no game playing, fast no hassle experience! Jake Ryan, the finance manage was pretty awesome too!

I will not be returning to this location again. They have horrible customer service. My service…read moreadvisor was very short and when I asked him questions - he was not very helpful. They do not have a shuttle- even tho when scheduling thru the app, they ask you if you need a shuttle. They give you a $25 uber voucher - which was enough to get me to work (5miles away) but did not cover the ride back to pick up my vehicle. I would have made other arrangements had I known I couldn't shuttle to work. When I arrived to pay - I met Maria at the cash register. She never smiled - she seemed annoyed that I was picking up my vehicle. When she pushed the paperwork over to me to sign - I asked her what I was signing... silence... I looked up and she was just looking at the other woman employee that was standing in the cash register area - the other woman smiled and told me what I was signing. They do not make you feel welcome here. I sometimes go to the Burleson Toyota - they are wonderful - always helpful and kind. I will start going there for all my vehicle needs. I will not be returning to this Arlington location

I really don't like leaving negative reviews, but I feel it's important to share my experience. I…read morepurchased a car from here in September of 2024, and ever since I left the lot, I have had non-stop issues. At first, it was small fixes, but over time, these turned into major repairs--totaling nearly $10,000 within six months. When I reached out to the dealership a couple of months after my purchase to express my concerns and ask for a thorough inspection, I was told that because two months had passed, they couldn't do anything. It's clear that these issues existed before I bought the car, yet I was left to deal with the financial burden. I feel like I was sold a lemon, and I'm extremely disappointed. Unfortunately, I am now stuck with this car, but I want to warn others to be very careful when purchasing from this dealership. I highly recommend getting an independent inspection before buying from here to avoid a similar experience.

Recently purchased a Jaguar from Alex and the entire process was outstanding. The team is very…read moreprofessional and courteous. The selection is top quality-very nice cars and the prices are very good. I would definitely recommend the company! We need to shop them!