I used this company for a couple weeks in late November. Dec 2nd was the last time I used them, as…read moremy car was repaired. On January 2nd, a month since I'd used their business, I go to the bank. To my shock, it was -$1500. Which should not have been at all. I had the bank do a transaction print out and in the space of about a half an hour between 3AM-4AM, multiple charges were made to my card. Each around $200, a few for a hundred something, four for $214 and a few other ones. At 3AM, every few minutes. I call Central Taxi from the bank and give her the charges that are showing up as her company. She says she will get back to me. I go home and check my email. I'm surprised. There are tons of receipts that were made by the site Square. Receipts for all these hundreds of dollars each of rides I didn't get. There were six additional receipts that didn't have amounts on them because she'd stolen all the money but kept trying. Over and over. Between a thousand dollars of cabs in multiple transactions, minutes apart and then the ones that kept trying..... United Southern is always shutting my card off for something they think is fraudulent. Even tiny things. I figured it was annoying but better safe than sorry. I ask United Southern why fraud detection didn't pick THIS up. They say.... Well, you used the company in November and it's a local company so I guess fraud detention didn't pick it up. And I also think it's not an accident that these charges all came at an odd hour when a site might conceivably be down for maintenance where they're fraud detection may not be working as perfectly. I'm not a tech expert so I'm not sure if that's the case but she was definitely doing it when the bank wasn't open. So the computerized fraud detection didn't get it but what bothers me is that they said because it didn't pick it up they can't dispute it. It's possible a computer can miss things sure. So I had all of the paperwork in front of them at the bank showing them the police report. They spoke to the owner of the cab company who said that this girl had been fired for theft. They saw the hours that these hundreds and hundreds of dollars of multiple transactions came in. They knew that this was theft. I said that even if the fraud detection hadn't picked it up since everyone was looking at it now in person with human eyes, and everyone is agreeing yes this is theft, isn't it possible that you can just say that the fraud detection is a computer that made an error but looking at it as a human and speaking to the police and the owner of the cab company who confirmed it, and can clearly see this is the case, you know what they said? It doesn't meet their definition of fraud. They say that because I use the company and handed them my credit card for them to swipe and got it back that the fault doesn't lie with them. Excuse me, what? Okay even if it isn't actually what their guidelines say is fraud at that bank, it's theft. Theft is taking something that isn't yours and in this case it was charging me for services I did not get. That would make it a fraudulent charge, would it not? If I were to go falsify a bunch of legal documents, that would be fraud, would it not? This girl was representing herself as the taxi company even though she no longer worked there, falsified receipts, and then stole money. And they were very patronizing and said that while they understand on a human level that this is upsetting, it just doesn't meet their definition of fraud and that it is now a civil and criminal matter. They will not dispute the charge. It will have to be taken to small claims court because it's under $5,000. I've been told by both the police and the bank that this can take about 9 months. They also told me that she can file bankruptcy or do any number of things and that it's a good possibility that the money is lost. I am disabled. My husband is in his late 50s and has had a quadruple bypass and multiple strokes. Central Taxi says not their fault. Bank says same. Police say to try the bank again. Everyone passing the buck and the people who were minding their own business, that used a company a month prior are now having our credit screwed, could get evicted. And every check we get is direct deposit and will go to the overdraft leaving us with $0. We have prescription medicine we need to survive. We can't pay our copay. Every day, more and more late charges and overdraft charges are appearing. We could end up homeles. All because...... Of this? Something we had no part of? Even if Central Taxi fired this person, be aware, if you give them your card or info- it is NOT secure. They obviously do not vet their drivers well and when one of their drivers steals from you? Not their fault!
