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    Kelco Services

    4.0 (8 reviews)
    Open 7:00 am - 7:30 pm

    Services - Kelco Services

    Pet transportation

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    Blue Collar Pet Transport

    Blue Collar Pet Transport

    3.4
    (70 reviews)

    Linden and Braden were amazing with the pups. We had a fantastic experience! These two young men…read moredrove our 3 dogs from CA to GA and took amazing care of them. They sent updates with pictures along the way, and when the dogs arrived, they were calm and stress-free. Highly recommend!

    Do NOT use Blue Collar Pet Transport! I ignored my gut and the negative reviews, and I deeply…read moreregret it. We needed to move Ozzie, a berna-doodle from FL to TX and found Blue Collar on-line. I hired them to transport a sick/vulnerable dog, Ozzie, who has chronic Bordaella and an IGA deficiency (translation: catches anything & everything and gets really sick), while I flew to visit my sick Mom. The sales manager promised a professional, private, direct-route transport with no unplanned stops and our harness staying on for the entire trip (it's a contract line item). The pre-trip planning went fine, but the day of the transport was a disaster. First, the driver showed up almost an hour late. Second, after leaving with Ozzy we watched the AirTag (Pro-Tip = put an Air-tag in your Dogs collar/harness) make a 40-minute stop at a random spot off the route to TX. Concerned, I called the driver who initially didn't answer. When she finally did answer, the excuses started ("I was stopping for gas" ...For 40 minutes? "I was visiting my mother's grave" ...Is she buried in someone's front yard because there is no Cemetery anywhere near where you were? Not to mention that her stopping at a grave was clearly not a planned stop in the contract), and 3) At some point, Ozzy's harness was inexplicably removed and put back on backward (in violation of the contract they had me sign and why? What was she doing with my dog?). That was enough to earn a bad review, but that was when it got even worse. Realizing I had a problem with the driver, I called the sales manager for help. I explained the situation, admittedly I was concerned. He listened for a minute and then proceeded to call me "too uptight," cancel the trip, and hang up on me. A few minutes later, he seemed to realize the error of his ways and texted back apologizing for hanging up on me ("It was out of character of me" ...maybe?) and promised a full refund. Ozzy was returned (freaked out...what were they doing with my dog?), and I had to cancel my flight. Later, I was contacted by a customer complaint specialist (seems odd that you need a full-time person to handle complaints, unless you have A LOT). "Hunter" listened to my story/gathered documentation, expressed regret and concern, and promised the owner would contact me to "make it right." As of the date of this review, 10 days later, I've been ghosted...No Refund, No Calls/Responses from anyone. I had to cancel my plans to visit my mom and figure out an alternative method to get my immunocompromised dog home. It cost me lots of extra expenses, cancellation fees, and wasted time. Looking back more deeply at the reviews and info on these guys (12 complaints to the BBB!), I should have trusted my gut and avoided Blue Collar Pet Transport. I also realize that this review will almost certainly be met with a generic pasted "response" or an aggressive, insulting note from the owner blaming me for something to deflect blame from their lousy service (during and after). It is worth it to let others know to Save yourself the pain and avoid this company at all costs! Update: 8/3/25 Don't be deceived by the small businessman act. Richard Hardy is a Bully to those around him (including customers), and Blue Collar Pet Transport doesn't honor their contracts or stand behind their work. He has tried to attack, insult, and blame my wife and I for their mess. He tries to make is seem like an emotional comment made at a difficult time (What were you doing with my dog, off-route, for 40+ minutes, with the harness off, after you left my house anyway?!) completely exonerates Blue Collar Pet Transport from their lies and failures. Yes, lying is sad, but "I'm rubber, you're glue" doesn't work here Richard...I've got RECEIPTS, and I'm NOT going away.

    Kelco Services - medicaltransportation - Updated July 2026

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