I don't think I've ever given a one star review before, but I think it's applicable when dealing with this florist. I ordered a large bouquet of flowers for my mother-in-law for Mother's Day through one of the larger online retailers (to be fulfilled by the local florist). I even paid for the upgrade to the "Deluxe" bouquet for a total of $65. I read the website carefully to make sure I could be reasonably assured that the photo shown was representative of what would be delivered. I lucked out in that the description under the Deluxe upgrade was that the flowers delivered would be "as close as possible" to the photo on the website. I absolutely anticipated some difference in the actual bouquet, particularly since it was going to be a busy weekend, flower-wise. Not quite. SEE THE PHOTO I uploaded to show what my mother-in-law actually received in a split-shot of the photo on the website. In other words, it was a fraction of what I paid for! The filler greenery was dying by the next day, one of the two lilies broke as soon as it opened and even the ribbon was fraying. I emailed Monique on Monday with the photos and a printout of the description of the Deluxe upgrade. She left me a voicemail on Tuesday, which I returned the next day. I didn't hear anything by the next day, so I forwarded my original email again on Wednesday night. Still no response. I forwarded my email so she could see it for a THIRD time on Friday and let her know I would contact the originating website if I didn't hear from her by Monday evening. I received an email from her on Monday morning apologizing for the delay "because the shop was closed for the weekend". I'm not sure that explained the delay between Tuesday afternoon and Monday morning, by at this point, I was happy to receive anything! I attempted to email her back, but her the email bounced back because her website had expired on 5/16/15. Sigh. So I called her and just crossed my fingers that someone would answer. She told me that although I had spent $65 with the originating vendor, only a small amount of that money actually reaches her, so she filled the order based on that. I didn't catch the exact dollar amount, but it was in the neighborhood of $16. I told her that although I sympathize, her financial arrangement with the originating website should have no bearing on me. If she didn't receive a large enough cut to make it worth her while to fill these orders, then she should definitely speak with them - but cheapening my order was not the appropriate way to handle that issue. She then tried to tell me that the bouquet she prepared WAS the same as what I ordered - but it was just that the lily hadn't opened yet. I wondered if she was kidding. I clarified again with her - did she *really* think the two bouquets were the same? She said she wouldn't argue that point any further. I let her know that I ordered the same bouquet from the same website for my mother in Portland - and it was delivered on par with the website photo without issue. It didn't matter; it was obvious I was getting nowhere with her and the fact that I had waited a week for this conversation was not helping matters. When I told her I would speak with From You Flowers directly to request a refund, she told me that was a good idea. Wow! I, too, own my own business, and I can confidently say that I wouldn't have clients if this was how I chose to handle questions and concerns. The next time I order flowers in the Eugene area, I will choose any other available florist besides Affair With Flowers. read more