I had an extremely upsetting experience with Dr\. Alex Delman at this urgent care today\…read more
I went in with flu\-like symptoms, including postnasal drip, headache, sore throat, and congestion\. My COVID, strep, and flu tests were negative\. I told the medical assistant--not Dr\. Delman--that my granddaughter had recently been sick and that I developed symptoms afterward\. I also explained that I recently had a total knee replacement and that getting to urgent care was physically difficult for me\.
I asked Dr\. Delman if he would consider prescribing an antibiotic because I have experienced these symptoms before and know they can progress into bronchitis\. I explained that I wanted to prevent that from happening and that I would not take the antibiotic unless my symptoms worsened\. Instead, he recommended Flonase and Claritin\. I told him I already had both, that they do not work for me, and that I receive monthly allergy shots\. I understand he may not have felt an antibiotic was medically necessary, but I was disappointed that he did not take my concerns seriously\.
When I continued trying to explain myself, Dr\. Delman became rude, dismissive, and arrogant, asking, "Do you want to be the doctor?" I became frustrated and emotional and started crying\. He eventually left the room\.
I want to be honest: I did say, "This is bullshit," because I was extremely frustrated\. I was not directing that language at him or threatening him\. I had already paid a $25 copay, am currently out of work without an income, and could not afford repeated visits if my symptoms worsened\. I felt completely dismissed\.
After leaving the room, Dr\. Delman told the woman at the front desk that I had been verbally abusive\. He also compared the situation to taking a car to a mechanic and telling the mechanic what to do\. I found that comment disrespectful and inappropriate\.
I acknowledge that I became frustrated and interrupted him, and I take responsibility for that\. I even apologized afterward because I was upset and not feeling well\. However, I strongly disagree with being characterized as verbally abusive\.
I asked to speak with a manager but was told nobody was available\. My daughter has since contacted the office, and we are waiting for a manager to call us back\.
I have been to this urgent care other times and have **never had an issue with any other providers or staff\.** Unfortunately, this experience with Dr\. Alex Delman was completely different\. I left feeling humiliated, unheard, and very upset\.
I want to make it clear: **I will not be returning to this location\.** I expected basic courtesy, compassion, and respect, especially while sick and dealing with significant difficulties\. This was an extremely disappointing experience\.
