Exceptionally poor customer service, coupled with exceptionally high prices. Recent example: I was going to order a windstopper jersey on their web store. According to the shipping information in the product description, there should be no charge for eco shipping of order over $100. Yet when I tried to check out, I was charged $16.95 for shipping. I cancelled the order and sent an email to customer service detailing the issue. I got an automated response saying someone would contact me. Seven days later, I am still waiting. I tried emailing them again, and got another automated response saying their server is misconfigured. Once upon a time (in the 80s) they were a go to place for moto gear. But their high prices and poor web support have failed to keep up with the times. read more