Wow - This airport has grown over the last 20 years. Even getting here is better than the before…read more The city of Guadalajara must have heard everyone's feedback as the highway to bends into the airport has been improved. The international security is now on top while the domestic security is near the ticket agents. Security is easy. No need to take off shoes or remove electronics. Just remember to pack your Mexican cheese in your suitcase and not in your carryon bag or it will be removed. The upper level is newer as it has been remodeled. There are a lot of stores and restaurants. Going to the A gates still sucks as you either have to walk on the tarmac or take a bus to get on an airplane. There's a kid playground and plenty of seating to catch a breather

GDL: The top floor is nice. Gates A and D are pretty ghetto -- you have to walk to the plane and…read morecarry your luggage up the stairs." Si la quieres un poco más neutral/profesional, aquí va otra opción: "Quick airport review for GDL: The top floor is nice, but Gates A and D are inconvenient since you have to walk to the plane and carry your luggage up the stairs.

For a small airport, yet still large enough for being an international airport, our experience was…read morevery positive. Drop off was not crowded. The United agent was so helpful, Security checkpoint went smooth, and the restaurants were enough considering the airport size. We LOVED Maison Kayser, reasonable prices, delicious food, and great coffee from an Italian Expresso machine.

Lost wallet! On May 8, 2026, between 1:14 PM and 2:00 PM, I…read morearrived at Guanajuato Airport from the United States. Somewhere between getting off the plane and exiting the airport, I lost my wallet. It had my Green Card, bank cards, Social Security card, and important documents inside. I reported it immediately -- literally within minutes -- hoping airport staff could help me review security cameras or locate where it was lost. Unfortunately, I never received any real help or follow-up. Later, I was told to go to the Public Ministry (Ministerio Público), but they also refused to help because they said it was "not a crime," only a lost item. I was informed that security cameras showed someone picked up my wallet and later flew out of the country, but they could not provide any information or try to contact the person, even though airports have passenger records. Because my Green Card was inside, I was unable to return to the United States as planned and had to go through a very stressful process. I am very disappointed with the lack of customer service and assistance I received. In many other countries, there would at least be an effort to contact the person who found the wallet or take stronger action to help recover important documents. Please be very careful with your belongings at this airport. If you lose something important, don't expect much help. El 8 de mayo de 2026, entre la 1:14 PM y las 2:00 PM, llegué al Aeropuerto de Guanajuato proveniente de los Estados Unidos. En algún momento entre bajar del avión y salir del aeropuerto, perdí mi cartera. Dentro llevaba mi Green Card, tarjetas bancarias, mi tarjeta del Seguro Social y otros documentos importantes. La reporté inmediatamente, literalmente a los pocos minutos, con la esperanza de que el personal del aeropuerto pudiera ayudarme revisando las cámaras de seguridad o localizando dónde se había perdido. Desafortunadamente, nunca recibí ayuda real ni seguimiento. Después, me dijeron que fuera al Ministerio Público, pero ahí tampoco quisieron ayudarme porque dijeron que "no era un delito", solo un objeto perdido. Me informaron que en las cámaras de seguridad se veía que alguien recogió mi cartera y posteriormente salió del país en un vuelo, pero no pudieron proporcionar ninguna información ni intentar contactar a la persona, aun cuando los aeropuertos tienen registros de pasajeros. Debido a que mi Green Card estaba dentro de la cartera, no pude regresar a los Estados Unidos como estaba planeado y tuve que pasar por un proceso muy estresante. Estoy muy decepcionado por la falta de servicio al cliente y de apoyo que recibí. En muchos otros países, al menos se haría un esfuerzo por contactar a la persona que encontró la cartera o tomar medidas más serias para ayudar a recuperar documentos tan importantes. Por favor, tengan mucho cuidado con sus pertenencias en este aeropuerto. Si pierden algo importante, no esperen recibir mucha ayuda.

Super small airport. Prob a little smaller than Long Beach int. But the good thing when you're…read morecoming in from the states, the inspection doesn't take long and you get your passport stamped quick vs other international flights at super busy airports. You have to wait prior to your flight, when leaving, to get through security. But they have a cool little bar. Don't remember if they have food or not. I always just get some drinks. Handful of little shops inside and yes they do have WiFi. I've only had luck just outside of the doors.

So this by far has to be the smallest airport I've ever encountered, but also the most updated and…read moreRich luxurious airport for its size. I'm not sure why I was so impressed with their bar, little mini stores and awesome revamped marble floors they had. When I say small I mean when you get off the plane you actually use the steps that come down on the side of the plane. There is no terminal connection like you're used to. That is refreshing and it's on the way but wait times seating and air condition are all here for what you need and everything is very accessible and close in proximity. You won't be upset here and just for safety's sake I would still arrive an hour early for your flight. Fly high my travelers.

What ever you do don't rent from this company . Budget Franchise I was quoted one price and they…read morewanted 500 dollars with insurance I told them AMEX covers insured the rental they said yo must buy there insurance if you want the car. I called Amex they sent me the insurance documents big No didn't rents the car from them. I took an uUbet to my Hotel

On May 10 2022 we received a call from Houston Tx, that my nephew was a life support Raquel of…read moreAeropuerto Internacional Lic. Jesús Terán Peredo of Aguascalientes Mexico. was a god sent angel went out of her way to help us along with Daniel and Leo also at airport. Anyone needing a car in Aguascalientes Mexico PLEASE go to her.

Quiero dejar un reconocimiento especial a Guillermo Ponce, empleado de Volaris en el aeropuerto de…read moreGuadalajara. Fue extremadamente amable, muy paciente y nos ayudó en todo momento con una excelente actitud. A pesar de que Volaris suele tener mala fama por su servicio al cliente, Guillermo es completamente lo contrario: atento, profesional y dispuesto a resolver cualquier duda sin perder la calma. De verdad se necesitan más personas como él, que hacen que la experiencia del pasajero sea mucho mejor. ¡Excelente servicio!

Need to improve a lot of things 1- luggage fees are…read moreextremely expensive 2- no outlets to charge phone- we r in the 29th century this is a must nowadays 3- water is not free! So wrong in many ways 4- wait time to check in is ridiculous. My flight departure from Veracruz was at 8:45am .. I was told to arrive at 6:30 and the receptionist arrived at the booth until 7;30am --- shamelessly and disrespected to customers time 6 - I am going to share ONE photo of the inside of a plane and that should explain a lot!

Clean areas and restrooms, Nice Staff tasty Mexican food options. Great place to take a rest before…read moreyour flight. Cereal bar, lots of coffee choices.

The staff at both the entrance and the lounge are very attentive and friendly. The lounge itself is…read moreclean, not very large, but it offers comfortable seating. The food selection is limited and fairly average just okay, with not much variety to choose from.

American is my choice for flying. They really know how to take care of their AA Advantage members…read moreand upgrading to business/first class is the way to go. Spacious seating and priority boarding and luggage check in makes you feel like you fly in style.

Really can't complain, did carry on only, walked through with boarding passes downloaded to the…read moreapp. Mexico has changed it's immigration procedures. On arrival one no longer fills out any forms for immigration, although I've seen different requirements for the customs form. Outbound, I've seen differences in 3 Mexican airports in the last 6 weeks. US citizens just show their passport at the boarding gate. US citizen/Mexican resident or dual nationals must still go to the INS office prior to departure. (This was not the case at HMO or SJD) At boarding. American had to send me outside to get my passport stamped. Not Americans fault. Missed my flight but Fredy at America rebooked me at no additional cost, despite change of connection and destination airports. Hopefully MX INS changes where all airports are consistent. Until then, American should text an advise to their passenger and GDL airport should post signs.

I used Daniel's service to and from Mexico City to San Miguel de Allende. Both drivers were…read moreprofessional and on time. Very clean and comfortable cars for the drive. Daniel was great to communicate with and confirmed the day ahead of each ride. Recommend them and will use them in the future!

Easy to communicate with in English and very reliable. They have good reviews for a reason. The…read moredrivers were extremely punctual and the cars are luxurious. They have 2 car options: full-size sedan (perfect for 2-3 people with 2 large suitcases and a carry on suitcase in the trunk) and suburban. I used them three times during my most recent trip to Mexico and I would absolutely use them again in the future.

I'll make this brief. Located on the second floor of Guanajuato Airport, this aged lounge is only…read morerecommended if you have free access, whether through Priority Pass, LoungeKey, or your credit card benefits. Departing from San Miguel de Allende, where we had a wonderful vacation, Jamie W and I indeed had our Priority Passes through United, so we took advantage and parked ourselves here. It was barely a level higher than our terminal gate downstairs. Seats were more comfortable, but the free WiFi was sporadic, and the space felt like it doubled as an employee lounge. The complimentary refreshments consisted of coffee, soft drinks and store-bought cookies, nothing more. Bottom line, it's not worth paying an extra fee even if you happen to have a long layover here. RELATED - Exploring San Miguel de Allende? Here's a collection of places I've visited and reviewed: https://yelp.to/l2R_WqfpVD

If you don't already have a pass I wouldn't recommend purchasing one for this lounge. While there…read moreis better wifi and more comfortable seating along with private bathrooms the food offerings are not great at all. I've been to other lounges and this one ranks at the bottom for food. They do have a bar and coffee drink offerings which is nice but if you're really hungry, this is not the place. The staff is friendly. I will return but only because the pass is provided to me by my credit card. I'll make sure to eat before I get in though. En Espanol: Si aún no tienes un pase, no te recomiendo que compres uno para este salón. Si bien hay mejor wifi y asientos más cómodos junto con baños privados, las ofertas de comida no son nada buenas. He estado en otros salones y este ocupa el último lugar en cuanto a comida. Tienen un bar y ofrecen café y bebidas, lo cual es bueno, pero si tienes mucha hambre, este no es el lugar. El personal es amable. Volveré, pero solo porque el pase me lo proporciona mi tarjeta de crédito. Sin embargo, me aseguraré de comer antes de entrar.

Mr Cordova deserves 10 stars! Our itinerary in Mexico included serval stops and stays at different…read morelocations throughout Guadalajara and Mr Cordova stayed in communication with us all the way through. We had to change our pick up times several times and he was nothing but gracious and accommodating to our last minute changes. We always felt safe with him and he always drove with care. He will definitely be our permanent driver when we come back. Thank you Mr Cordova for making our vacation transportation so easy to plan. El señor Córdova merece 10 estrellas. Nuestro itinerario en México incluyó varias paradas y estancias en diferentes lugares de Guadalajara, y el Sr. Cordova se mantuvo en contacto con nosotros en todo momento. Tuvimos que cambiar la hora de recogida varias veces, pero fue muy amable y atento con nuestros cambios de último minuto. Siempre nos sentimos seguros con él y siempre condujo con cuidado. Sin duda, será nuestro conductor permanente cuando regresemos. Gracias al Sr. Cordova por hacer el transporte de nuestras vacaciones tan fácil.

¡SERVICIO TERRIBLE! Si pudiera dar cero estrellas, lo haría. El hombre con el que estaba…read moreorganizando mi servicio fue sumamente grosero y condescendiente. Nunca había tenido una experiencia así tratando de reservar un transporte hacia y desde el aeropuerto. ¡No recomiendo para nada que usen este servicio! Estoy muy decepcionada por la forma en que me habló. Verdaderamente asqueroso.