yelp forces at least one star. if I could post with no stars, I would…read more I am finding the opposite of good customer service. When the business first opened, they were very helpful and prompt. For the last two years, we have called for 4 different jobs. Each time we were put off for AT LEAST a week. One time it was over two weeks. Today Jim hung up on my husband. Never calling them again.

Have used Pop's Repair for HVAC, appliances and plumbing. Highly recommend. Great to work with one…read morecompany that can provide all the services. Both their response time and quality of work are great.

Heat Pump Service Issue and Billing Concern…read more Background In September 2024, I purchased two new heat pumps from R.A. Hoy. Since I am retired and spend most of my time at home, I do not need to adjust the temperature frequently. Specifically, the unit in question serves the upstairs area, which I rarely visit during the day. Discovery of the Issue In February 2026, I received a service message on my thermostat for the upstairs unit. Upon checking the unit through my app, I discovered that it had been running continuously, 24 hours a day, since mid-November 2025 up until the present date in February 2026. Service Call and Diagnosis I contacted R.A. Hoy for service. The technician identified that the unit was only producing 70-degree air and was one pound low on refrigerant. I also have 2 inspections each year that were reported as good. Electric Bill Concerns Because my electric bill is automatically paid from my bank account and has remained consistent for over 10 years, I had not been monitoring it closely. However, after realizing the heat pump had been running non-stop, I reviewed my bills and noticed an increase of over $100 per month starting from when the unit failed in November 2025. My electric bill is normally lower in the winter as my gas furnace heat my home when temperature is 40 degrees or lower. Concerns Regarding the Repair and Warranty I received a bill from R.A. Hoy for the refrigerant. I believe that, since the leak appears to be a result of the initial installation, I should not be responsible for this charge. Additionally, if this leak is not properly addressed, it is likely to recur annually. However, I was informed that because the issue arose more than a year after installation, it is not covered under the warranty.

Paid for two maiatianance contracts up front, took my money and refused to honor the second…read morecontract.

Naturally our septic system acted up on the weekend, but this is the only company that called me…read moreback. My husband was reluctant to use someone new to us, but he's never been so pleased. Their professionalism and customer service was outstanding. Steve and Bridget Jenkins Gates. NC.

Wonderful down to Earth guys, who are extremely professional and knowledgeable. They came out on a…read moreweekend, diagnosed my problem, and taught me a bit in the process. I can't recommend them enough.

Way overpriced. Over $300.00 to install a $13.75 (Look it up...Home Depot, Lowes) quarter-turn,…read morein-line shut off valve for an exterior foot shower. I asked for a breakdown for a standard invoice showing parts versus labor and was told they will not provide one. This is a 20 minute DIY job. I've done it myself but this repair need came during rental season and I am out of state. I approved the repair never expecting such a highly inflated price. My lesson learned henceforth. If asked by other community homeowners I will not recommend Absolute Plumbing.

My experience with Absolute started off as a frantic call over the weekend at 8am for the waterfall…read morethat was coming out of my ceiling light into the floor. They arrived fast and fixed the issue. Fast forward a month later, I decided to remove ALL the QUEST piping. (thoughts and prayers if this is still your situation) They took such attention to detail and were very careful when removing furniture, prepping the area and preserving the drywall cutouts. They let me know each day what they'd be doing and when they'd be on site. Very well mannered folks as well. I'll miss the crew when they're gone, but boy do I sure hope they never have to come back. :-). They're ABSOLUTELY the first call i'll make for anything plumbing related going forward. (forgive the pun, i had to)

Never respond to calls! I have taken them off my call list. I guess at some point they must've been…read moregood, but for some reason like I said, they never respond to the calls or messages left.

I've called them at random times for the past 6 days and they won't answer their phone I don't know…read morewhat's changed . they used to be very consistent I just drove by the house and saw four lettered work vans/ trucks sitting in the driveway.... guys o know we all get slammed but come on'. Guess u gotta be tight or live close..who knows..gotta go elsewhere sorry.

I have to highly recommend this company because it is rare that I can even get anyone to respond…read moreanymore for a service call or help. I called about repairing my refrigerator at 11 a m. and explained my situation with a freezer and a cooler full of food and fearing it would all spoil. He was at my house when he said he would be just a few hours later, even though I'm further out. He was great! Explaining everything he was checking and a lot of facts and info to keep it running properly that I would have never known. Even cleaned my glass shelves. Price was extremely fair and he showed me the piece he ordered and how much it cost. No added cost to me. Couldn't be more pleased! Won't call anyone but him?

We love Richard. We have used him for several appliance repairs on our home and, for our clients,…read moreas contractors. He always shows up or calls to let us know when he is running late or needs to reschedule. His diagnostic price is very reasonable for the Outer Banks. Definitely recommend!

Called Sea Salt Solutions after 5 PM on a holiday with an overflowing septic, fully expecting no…read moreanswer. Joey picked up immediately and said he'd be there within 2 hours... and he actually was! After finishing another job, he went back for the right truck and drove out to our place in Kill Devil Hills. He reassured our tenants right away, got to work, pumped the tank, cleaned everything up, and then went above and beyond by FaceTiming me to show and explain the condition of the system so we can avoid bigger issues later. All of this done after hours, in the dark, with a headlamp. We had called 6 other companies who couldn't help. Joey was the only one who showed up and he was professional, honest, and genuinely cared about getting it done right. Easy 5 stars. We'll absolutely be calling him again.

Joey of Sea Salt Solutions saved the day. He came on a peak Saturday morning to pump and repair my…read moreSeptic on short notice. My former Septic Pumping company had done such a terrible job just a few months ago and left ne with a clogged filter and lots of sludge. I'm sticking with Sea Salt Solutions for all my Septic Pumping And repairs from here on out. He's local, so he was able to get to ny house in Duck right away.

Very responsive; called me within an hour of leaving a message. Was prompt, courteous, and…read morefriendly. Great communication and flexibility. Highly recommend this local business for junk removal and hauling services.

Completely professional and very fair price. We needed to clear out furniture and junk and…read moremattresses from our new house, so we requested a quote and Bob got back to us within 10 minutes. He had no reviews, but we decided to take a shot because of his response time. That turned out to be a smart move. He made it easy to set up a time for him to come by and remove all the stuff. Next thing you know everything was gone. We would definitely use him again.