I have been with Aero for 18 years. Always had good things to say and recommended them to my friends or anyone who needed an oil company. Almost five years ago, my family fell onto hard times-- I was behind in my budget payment by two months and being responsible; I called them to explain the situation. The gentleman was nice about it and we worked out a payment plan. No problem. I got caught up and called to get back on budget, the hard times were better and was told that no, I couldnt go back onto the budget and that I would need to continue to pre pay and call as needed. And I did, I understood that they needed to see me be finacially sound. I had asked again a year or two ago and still they wouldnt put me on the budget/auto delivery. So here I am almost five years later and two refusals on the auto delivery. We came home from a weeks vacation at Disney and the house is freezing, I let the oil run out. I called this morning to get a delivery and they couldnt deliver any oil today unless I wanted to pay an addtl $150.00 emergency fee. I know the line would need bled and asked if the driver could do that when he came and he couldnt but I could schedule for service and that would cost and addtl $150.00 as well. That was what I was offered. So I called around and found out that a company I had never dealt with is charging 24 cents per gallon cheaper for their oil and if I get on ttheir budget it goes down more. They couldnt guarentee a delivery today, but if the driver got in early he would TRY to come out ( no emergency fee was mentioned) and the driver will be happy to bleed the line (no service call fees). He also stated that if my oil had run out, we could get some diesel fuel and get our furnace going until they got here. I feel like they cared, they were sympathetic and they offered an immediate solution, they could not promise to deliver anything more than Aero did, but the demeanor was much better. For what its worth, I called Areo back and cancelled my delivery for tomarrow and asked for my refund check (I've had a $100 credit on my account for years) and no one asked why.... I told them how I felt about my 18 years of loyalty and the way I have been treated since my financial issues five years ago, and ultimately I was hung up on. read more