We met by chance. Dale was actually showing us a property he was listing for another client and his…read moreknowledge of the area, professionalism and willingness to help us was what made us realize we NEEDED Dale to be our agent for buying a place. He is beyond kind. He makes himself available. He communicates thoroughly. When negotiations weren't going so well with a property we were looking at, he assured us he had our backs and he did. I would never use anyone else again. Buying, selling... he is by far the best agent in Washington and truly the best we've ever had in all the states we've lived.

If I could give zero stars I would. My widowed elderly…read moremother was going to hire them, I asked to negotiate the percentage. They claimed they normally charge 10%! This makes me think of the payday loan people. Not okay! They said they would not go lower than 5%. Then said they had to cover the cost of their insurance...At my mother's expense? Isn't that cost of doing business?! They kept trying to convince her that they were worth the higher percentage when it is a seller's hot market. We found an upstanding firm that will give my mother a lower percentage so she will still have money to live on. I do not recommend them in any way!

We listed with Cheryl and were sad when our house fell out of escrow due to a lack of attention,…read morepoor responsiveness and putting herself in a conflict of interest position. Lack of return phone calls were a frustration as well as poor effort put into marketing and lack of interest in putting on an open house. The straw that broke the camel's back was what apppeared to be a serious conflict of interest. In a number of cases she took the non-represented buyer's side and very possibly had communicated our private conversations as indicated in the buyer asking us to pay for renovations that we had discussed in confidence. Soon thereafter we mysteriously lost the buyer and the sale. We wish we would have done more research before working with Cheryl.

Cheryl Loves her customers and is fantastic at providing excellent service. She is very…read moreknowledgeable and works hard to make sure the work she does is professional.

Team Taft is beyond amazing. Every member of that phenomenal team went above and beyond to get our…read moreloan financed. The care and consideration they took with each step of a very complex process was handled with grace and professionalism. I'm filled with gratitude for each and every one of them!

Does Olympia have outside contact with the rest of he world? DO you NOT knw NYC is right in the…read more in the he middle of recovery from a major flood in the subways, MTA, homes, basements, cars underwater still on the interstate?? and many dead bodies??? YET, ,,, what professional TITLE company calls form WA and spends 15 minutes being vague and ambiguous and waste time and energy arguing abut a notary ... DAM!!!! YOU have the info on time frames, documents etc, on the the notary.. I DON"T .. WHAT A HORRILE conversation ... while trying to recover my dam car,,i have to practically have a heart attack in communicating something simple?

We are first-time home buyers and had the joy of working with Joe Symonette to purchase our forever…read morehome in Lacey. Joe came recommended from a close work friend of mine and I am so incredibly happy I went with her recommendation and didn't waste time trying to follow any other leads. Joe is incredibly knowledgeable and ensured our comfort throughout the whole process. He explained everything, checked in frequently, and didn't mind that we dragged him all over the corners of Lacey and Olympia as we exhausted every type of home we could think of (well over what google says is the average number of homes people see before committing - thanks for your patience Joe). I felt he represented us well during the closing; he negotiated money back after the inspection and it was approved, he thought of everything. If I could do it all over again, I'd pick Joe and his team again. Shoutout to Charlie Carr as well for his critical role as well. Closing was a breeze - something like in just 17 days with his preferred lender (Eric Lake) who we would also hands down work with again. Overall, I can't recommend enough.

I have never had such a terrible experience in my entire life!!! Not only did our real estate…read moreagent steal $2700 from us but she was impossible to get a hold of. She never returned your phone call and rarely ever return your text messages? I spoke to her assistant more than I spoke to my actual real estate agent. Do not use Nancy Griego as a real estate agent or Remax Parkside affiliates as you're selling agency you will regret it!!!!!!!

Nancy is a true professional! She went above and beyond for us when we were relocating to WA to…read morehelp us find our new home. We felt very comfortable that she knew what we were looking for. She communicated long distance with us over the course of about 6 months while we were finalizing our move and took the time to really understand our goals. She had a lot of great properties for us to see when the day finally came. She knows her business and is very open and honest. In fact, about a year after we settled in, she helped my parents sell my grandmother's home! I highly recommend Nancy, whether you are selling or buying. You won't find a more dedicated partner in this often confusing business!

M4 helped me sell my first home in 2020 and made the process understandable and efficient and…read morehelped me get the best deal I could have hoped for. And just recently they helped me in buying my second home this January 2024 and I couldn't say enough about how helpful, expedient and knowledgeable this team is!

Started looking for land to build a forest cottage. Met Matthew to view the land,. Buying raw land…read morewas very scary as it was my first time. Matthew was extremely helpful in answering all my questions and guiding us walking the whole outer permitter of the property, which was essentially a forest. Helped me feel more secure by giving me ample time for doing a feasibility study as part of the contingency. In addition, he helped contact local contractors for quotes on septic, well and other things that helped me get the information I needed to move forward with the purchase. And now, I have a dream come true, thanks to the patience and assistance from Matt and team.

Better Homes Home Improvements completed a patio cover for us this fall. We are very happy with…read moreit, and it seems like quality work. I have to drop them a couple stars however. First, there were several sheet metal screws left around the deck and in our driveway after they left - one of them ended up in my truck tire. Also, during the estimate we talked about covering up our existing 4X4 posts with the same material used on the new posts (to match). I don't think it made it into the statement of work however. Still, I called them to ask if I could pay to have them come out and add this. No response. Called again and left message - no response.

Big Promises - Little Follow Up…read more I DO NOT recommend you use Better Homes Home Improvements (BHHI) for two reasons: poor follow up after initial construction and shoddy craftsmanship. Background: We contacted BHHI to build a deck and pergola cover in our back yard. We worked with John Boughal, starting in August, 2017. He was very easy to work with and is very experienced. We signed a contract and used the company's recommended credit union. The total project cost: 15,000. Because of the summer rush, construction did not begin until October. Construction took three days and the workers were pleasant and professional. However, as part of tying in the deck to the house, they had to cut into the hardiboard siding. Their process left a 3" gap between the deck and the hardiboard. It took some conversations with John to convince him to put in trim to cover the gap. Once they were complete and left, they left trash, sawdust, and extra screws. They also did not fix the hardiboard siding and left the trim unpainted on the ends. By December, the gutter end piece fell off, the deck pieces started to warp, and one corner of the deck started to raise. I called John and left messages, took pictures and sent two texts. I received no answers. In June, I called the main office and talked to Paul, a co-owner. He said he would have someone come out and fix the problems. A week later, some guys came out and fixed the boards with extra screws. The funny thing was that they mentioned that they knew about this type of board warping --- why did they not add extra screws during initial construction? They also caulked the exposed nails on the trim and said they would come back to pait the trim. Shortly after talking to Paul, I did receive a call from John apologizing for not returning my calls/texts because he receives a lot of spam on his phone? A month later, the workers have not returned. I took pictures and sent a text to Paul. Shortly thereafter, I received a call from John saying that he never promised to paint the hardiboard or trim. That they never do that and some people prefer the 3" gap with flashing exposed. Here is what I think: I am paying $15,000 for a deck and cover. For that amount of money, I believe I deserve to receive a professional product (and warranty) that seamlessly ties into my house and maintains the integrity of the house against weather and insects. For shoddy craftsmanship and poor follow-up, I do not recommend you use this company.

Lori is amazing! We recently bought a house and I called the next day, which happened to be New…read moreYear's Eve, to get the utilities switched into our name. After she looked up our address she noticed that the water had already been turned off and helped me contact PUD 1 right away to get it turned back on before the long Holiday weekend. Thanks to her, we had power and water in the new place the next day when we started to move in. We are so thankful to her and and her team!

Called and spoke to Brandon about our account, he was very helpful, extremely professional and kind.read more