For someone reason my first review did not post and so I am resubmitting because I want to share…read morewith all of you our experience with Sonata Hospice. In late October of 2025, our family was scrambling to find a hospice care provider for my mother in law. Finding a reliable hospice provider for a loved one is a daunting task often made under stressful circumstances. Our family, after extensive searching and disappointing recommendations from other sources, found Sonata Hospice through positive online reviews on Yelp. This review comes from a genuine family who utilized their services for a critical 10-day period. The level of care provided by the entire Sonata team to both our loved one and our family was amazing and far exceeded our expectations. We felt completely confident that our loved one was in excellent hands, and we as a family felt fully supported throughout this difficult process. Several team members deserve specific commendation for their outstanding professionalism and genuine compassion: Rachael (Nurse/Case Manager): Rachael was outstanding. Her work is a true blessing and a calling. She provided expert clinical care while simultaneously offering immense comfort to our family. The attentiveness she provided our loved one was consistent with the level of care one gives their own family. Her clear communication, explaining procedures, answering questions, and involving us in the care plan was a model of professional and empathetic care giving. Marsha (Home Health Aide): Marsha treated our loved one with dignity and affection, like she was caring for a member of her family. Her hands-on care was superb. Maria (Chaplain): Maria brought much-needed peace, love, and spiritual support during a challenging time, helping us navigate the emotional and spiritual aspects of the process and providing our loved one with that extra level of care. The Office and After-Hours staff were consistently responsive and efficient in meeting all our immediate needs. The support they extended through the difficult moment when our loved one passed, provided ease and compassion during our time of grief. And our hearts were warmed when at her funeral we saw Rachael and Maria present and still supporting us. Deciding on end-of-life care is perhaps one of the most significant decisions a family can make. Concerns about the quality of care, trustworthiness, and prioritization of patient well-being over financial considerations are paramount. Sonata Hospice put those fears to rest. They are a trustworthy, compassionate, and highly professional organization that we wholeheartedly recommend to any family navigating the hospice journey. I hope this review makes the post and can provide another family with reassurance.

Sooo, I don't know how your relationship with hospice started, but here is mine…read more Our loved one was admitted to the hospital with some very serious medical issues. The hospitalist (treating doctor), sent around a palliative care doctor (doctor who specializes in improving the lives for people with serious illness), who explained that our loved one would benefit from hospice services. The doctor went on to explain that it doesn't mean our loved one was going to immediately pass away, but just that hospice, amongst many things, gives more care to people who need it and it was the hospital's opinion that our loved one would benefit from this service. She went on to recommend a hospice service her mom had and left me with "Great!", we'll check in tomorrow and let us know who you selected. "Wait, whut?!" So I only get *24 hours* to select the service providing critical care to my loved one? So with that, I was off to find a hospice service, but not confident it would be *the best* hospice service, if only given 24 hours to find them. I was lucky enough to think of someone I trusted (the Executive Director of our loved one's care home), who immediately provided me with five hospice services. We ended up with the first service we contacted, Sonata Hospice, on the basis that 1) they were very local to our loved one's care home (2 miles) 2) most of the nursing staff was local to the office 3) most of the nurses were educated with the issues of our loved one (they had the specific speciality within their RN designation) 4) the very arbitrary fact that the owner was born and raised in Berkeley and lives in San Diego and our loved one was born and raised in San Diego and lived in Berkeley for most of their life. (That is to say, by that time, I had a good feeling about them). I will just briefly state what happened to the other four services - two were very aggressive and just turned me off, the other was outside of their service area, and one didn't answer the phone. Sonata turned out to be the right choice! Our loved one got such stellar care, that a significant number of other resident's families saw what good care our loved one got (full bathing in the shower every other day, not a sponge bath, consistent specialized care and respectful and compassionate communication) that they actually switched from their hospice service to Sonata! Sonata provided exceptional care to our loved one. From the beginning, when meeting with the very knowledgeable and very thorough Director of Patient Care who comes to you and takes a medical history and gives her patient the "once over". The Certified Nursing Assistants come to provide patient hygiene and are extra eyes for the nurses (looking for skin issues, etc) to the volunteers who sit with patients (because, let's face it, family is not the bomb all the time) to the social workers and religious personnel; they all provided seamless medical expertise, compassionate care and super prompt service to our loved one. Another thing that makes Sonata outstanding is the way they treat their patient's families. Having your loved one in hospice is so stressful! Worries abound - are all the patient's issues being addressed, HOW are all the issues being addressed? What if something comes up? Sonata treats all the people involved with the patient (family, caregivers) with comprehensible and simple medical expertise (they never speak above you), compassionate understanding and most of all, they are available and ready to go if something comes up or are there if other issues come up and more discussion or action is needed. If their patient passes away, if needed, they provide grief support for everyone, even after the patient passes. Hospice has one of the hardest jobs in the world. They help patients through what may be their patient's last time on Earth. Patients are not super bueno with their situation as is also their family. They are tasked with providing medical expertise, end of life care and compassionate attention to everyone concerned (patient and family) in very emotional and could be tumultuous times. We entrusted Sonata Hospice with escorting our loved one through the last phase of their life. What we got was exceptional medical expertise, the most compassionate and caring staff ever, comprehensive care, not only for our loved one, but for our family too and 24-hour open communication. Hospice care is an essential need in palliative care. For my family and for all the reasons stated above, we are forever grateful to Sonata for the service provided to our family in a difficult time. They are our only choice for hospice care.

We only needed help a couple of afternoons each week while my dad recovered from surgery, so I…read morewasn't sure an agency would even take on such a small schedule. Gulraj met with our family early on and helped us navigate the recovery process, which put us at ease right away. Right at Home was upfront about the process of finding the right caregiver, and once they did, everything went smoothly. Our caregiver has been dependable, kind, and genuinely interested in helping my dad regain his independence.

I have spoken with many home care agencies, and by far, Gulraj and his team stand out as…read moreprofessional, knowledgeable, resourceful, and highly competent. Their authenticity and kindness truly made an impression on us, and we felt heard, supported, and valued throughout every interaction. Finding care for a family member does not have to feel overwhelming when you are working with the right team. Gulraj and his team have a genuine passion and commitment to senior care, which is evident in the way they work together to support families and how they communicated with us. Their quality of care truly sets them apart from other home care agencies in the area. Gulraj and his team are truly exceptional, and I highly recommend their services.

I can't say enough wonderful things about Angels Hospice. They took such incredible care of my…read moregrandmother during a very difficult time for our family. From the moment we connected with them, we felt supported, informed, and truly cared for. A special thank you to Megan, the manager,she is absolutely amazing. Her compassion, professionalism, and attention to detail made all the difference. She treated my grandmother with dignity, respect, and so much kindness. Megan was always available to answer our questions and made sure everything ran smoothly. We are forever grateful to the entire Angels Hospice team for the comfort they brought to my grandmother and to all of us. I would highly recommend them to anyone needing hospice care. ,you couldn't be in better hands.

We hired Angels Hospice back in January 2025. While my mother was still able to get up and use her…read morewalker to go to the bathroom, they were great. But the last few weeks when I really needed their help, I wasn't shown how to do many things, including turning her from side to side. I ended up finding my own method to do that, that did not include a towel. We first had Lourdes who told me twice that my mother would be dead within a week. She lived 8 weeks past that. Olivia, who apparently used to work for hospice was our caregiver. She was absolutely amazing. Angels Hospice Care.

Redwood Hospice cared for our parent and the whole family during an unimaginable time of our lives…read more Dindo and the entire company, staff, admin, doctors, nurses and all personnel were the most caring and competent. They helped us immeasurably every step of the way and we are forever grateful.

Redwoods Hospice was absolutely incredible with my father and with me. You could tell that these…read morefolks went above and beyond for the families and patients they cared for. It wasn't just another job for them and they wanted to get to know my father. They walked me through what to expect during the last few days and weeks of my father's transition and made sure to be available for any questions. They responded quickly when we needed to increase visits for my dad and was sensitive and kind throughout. Shout out to Jay, Melissa, Maria, and most importantly Jen, who was there for us the whole way.

***BEWARE****DO NOT CALL**** 10 HOURS TO GET A THE WRONG…read morePAIN MED, 16 HOURS FOR A NURSE TO SHOW UP!!! UNACCEPTABLE FOR HOSPICE CARE!!! My mom got home at 7 pm on a Saturday, they were unable to get an RX for disintegrating Morphine because they could not get a triplicate RX on an evening on the weekend. After making several phone call throughout the night the nurse finally called at 5am on Sunday morning to say a liquid RX for Dilaudid was ready for pick-up, my mom was unable to swallow. At 9am I called again hoping to get another nurse on the phone and got the same one we had been talking to all night long. At 9:30 I got through to a VITAS Hospice. At 11am the nurse from Carelink finally decided to come, I told her to leave, it was the same time the VITAS NURSE arrived. My mom passed away at 01:27 on Monday morning

One of the best customer service experiences I have ever had!!! Love the facility, the people and…read morethe services!! Can't believe I didn't find this hospice sooner! Ugh...love love love!!!

My mother-in-law was on hospice just this month...the care and attention was wonderful. We were so…read moreafraid of getting hospice, but wish we had done it a lot sooner but we did not know it was free of charge and that not all people die that have it. Odyssey Hospice came highly recommended from a hospice nurse friend of ours....so glad we went with them.

We had my mother on home Hospice care for 5 months, the care was never great but adequate. In the…read morelast month the care really deteriorated . We realized that we needed to move my mother to a full time nursing home I left multiple messages for my mother's case manager at Odyssey over the course of a week but she wouldn't return any of my phone calls. The situation became drastic and we had to move my mother to the hospital. While at the hospital I received information that I could have moved my mother to a nursing home and kept the hospice care. Instead of working with us to come to a similar solution Odyssey just ignored us. Not only have they lost the account they have lost my respect and any referrals that I would have made on their behalf.

Great services! They are quite experienced and can handle many different situations that may come…read moreabout. They have been helping a tremendous amount with my grandfather who is an Alzheimer's patient. Everyone is extremely kind and caring. They have been able to work around our busy schedules and are quite flexible with timings. Sabrina is great and extremely helpful! She always replies right away when she is contacted. I'm very glad we found reliance hospice care! I would 10/10 recommend to anyone who is in need of this service.

Reliance hospice care provided excellent service. Their professional team worked with care and…read morewere very observant. we were treated like family, I'm glad we came to this hospice

Our family is deeply grateful for the compassionate care provided by Hope Hospice during my…read moremother-in-law's final stages of life. From the very beginning, the nurses and care team demonstrated an extraordinary level of kindness, professionalism, and respect. They not only ensured her comfort and dignity at every step, but also supported our entire family with empathy and understanding during an incredibly difficult time. Every interaction reflected genuine care and a commitment to making her final days as peaceful as possible. The staff was attentive, responsive, and highly skilled, always taking the time to address our questions and concerns. Their presence brought us reassurance and comfort when we needed it most. We cannot thank Hope Hospice enough for the exceptional care they provided. We wholeheartedly and confidently recommend their services to anyone seeking compassionate, high-quality end-of-life care for a loved one.

Gentle care -- they actually spoke to the patient other hospice interviewers spoke to the family…read moremembers, ignoring the patient sitting in the room-- our loved one passed on after five days with Hope in the manner he was promised--this is from our experience in the winter of 2020. Some of the more current reviews are troubling. I would-today-be hesitant to use them unless I had numerous backup numbers etc and knew their backup pharmacy. Dying is a once in a lifetime experience. There's no room for apologies from a company in THIS industry.

Top notch Care facility! They treat residents with dignity and respect! Their Caregivers, Med-…read moretechs, dining room staff and front desk personnel , all go above and beyond to not only assist the residents but also their family members! The transition from one's own home to needing additional care was made as smooth as possible. My folks and I are so fortunate to have found Carefield-Castro Valley! Thank you for all you do!

My mother has resided at Carefield Castro Valley since September 2021 (22 months now). I live in…read moreanother state and visit once or twice a year, while my siblings are nearby. Mom did not want to leave her home, but she was not safe to live alone. From our first inquiry with Parveen, and many telephone calls to get answers to our questions, we were very impressed with her professionalism. My family is extremely happy with the continued care and the services provided. The staff is friendly, caring and compassionate. If there is a need or request, the staff always seem eager to assist. I like using the Carefield app that lists daily menus and activities. Mom likes the food and there are plenty of activities that interest her. I also appreciate the periodic reviews and treatment plan updates from the Carefield nurse, Kathy. Kathy will sometimes send me photos when mom is involved with a fun activity. I am grateful that mom is in good and caring hands. A big thank you to the staff at Carefield.