This is the worst car rental company. They messed up my itinerary and then charged me an extra $750.00 to drop the car off at a different airport then the one I picked up at. The rental was fir 5 days and the cost was supposed to be $288.86 total. I received a bill for $ 1,030.00. They made the mistake then charged me for it. I called their customer support several times but they just said the charge was valid and they could not do anything about it. read more

I'll admit I am kind of conflicted about this review. I booked with Advantage for the first time because they had a WAY better rate on a one way rental I needed. That's good. The full size car we got was new, clean, and worked perfectly. That's good. When I got to the counter they told me they were out of cars, sent me to two other companies without success and eventually revealed that they had the exact car I reserved. Wait...you had it the whole time?! What a pain in the ass. After a flight and standing in three lines with a five month old baby, I did not need that kind of stupid run around thank you very much. read more

Following on the heels of my review of Fox, we found a good deal for Advantage online. The boyfriend called them and talked to a very pleasant woman on the phone who helped him set up a reservation over the phone. She also made him one of their 'Apex members' which got him an additional 5% discount off the car rental. We headed over to the airport to pick up the car and were greeted by another very pleasant and upbeat woman. I wish I'd thought to get her name because she was fantastic, but it had been a super-long day and it slipped past me. Anyway, she was very friendly and helpful, she explained all our choices out to us and the costs involved in each. She offered upgrades but didn't force them. In the end though she still gave him a complimentary upgrade anyway which was very nice of her! Fees are also much more reasonable here to use a debit card, and they release the same day that the car is returned rather then being held for weeks. The car that he picked up is a really nice little Chevy, super clean and well cared for. Overall these guys have been great to work with, very friendly and upfront with their customers! read more

Worst rental car experience ever. No one attending the counter at 7am, sign said to go to level 3 with no instruction on how to find that. Then, turns out they need a $200 deposit to rent a car. I don't travel will a bunch of credit cards, so I had to cancel my reservation. If I had been informed I would planned accordingly. It's not worth the couple of bucks they are cheaper. I ended up with Enterprise and they ended up actually a couple of bucks cheaper and I was treated like a king. read more

SCAM ALERT! I went w/this company because their price was way below the more recognized brands. Got my car. Overall not too bad. Some minor scratches etc on the exterior like most rental cars. Left the lot. Noticed chips on the windshield and a cigarette burn on the ceiling. Had my wife take a picture of it (thank god I did). And thought nothing of it. When I returned the car the Asian lady who inspected my car was much more meticulous than most other car companies. She saw the chip. I told her it was there before. I even pulled out the phone and showed her the picture w/the time stamp showing it taken immediately after rental. She said I was supposed to call the # on the contract if I saw any damages instead of taking a picture of it. I said rented many cars in the past, and who reads the 3 pages of contract full of fine print while they are on vacation. She said she'll let it go. 2 months later(today) I get a call from a company wanting to collect a claim from advantage rent a car for damages!! UNBELIEVABLE! Pay a little more and go w/the more reputable car rentals when you travel to Seattle. You are on vacation and deserve better than to be scammed like this. read more

Worst nightmare ever! Got a rental car with bald tires and belt showing... Can't get safely to another rental location to replace can't get an approval to get new tires been waiting 2 days for an answer. Put me and my 7 year old at risk and no one will give me an answer! Seriously! Can't I get an answer! read more

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I had the best experience with Advantage. The Customer Service Rep, Carrie, was awesome and she was probably one of the best reps I've ever had the pleasure of dealing with. The car was perfect, got an upgrade, clean, great deal. I will always rent from Advantage in the future. Note to Advantage: Promote this rep...she's as good as it gets for service. read more

Incredibly efficient experience! I was extremely impressed with the streamlined process. I would have given 5 stars except I'm not a big fan of the hard-sell about prepaying for a tank of gas. Saying no once should be sufficient. Note: All rental car options at SeaTac International have moved offsite to the fancy new facility which, in theory, seems inconvenient, but is actually a huge improvement for the vendors and the customers. More space, less chaos. http://www.portseattle.org/Sea-Tac/Parking-and-Transportation/Ground-Transportation/Pages/Rental-Cars.aspx read more

We made reservations online thru Advantage USA 6-8 weeks ago for a rental car. When we got to Sea Tac Rental Car Facility, we were told this company no longer existed. E-Z Rent-A-Car had our contract. We did not receive any notice of change of owners. Car isn't ready and we are waiting with about 4 other families. Told 30 minutes wait. No notice of change of companies nor notice of a delay of rental car = fail. read more

I had the worst experience with these people Rented a car in Tampa that was horrible. Defroster didn't work windows fogged up, tire pressure monitoring system came on tires were fine. Reached destination, called them to come get it, they charged me $250. for towing. Called and called never got to talk to anyone and manager was suppose to call me back and never did. I will never rent from them again. read more

Never again. We arrived later night (10) at SeaTac with our 5 year-old and tons of baggage to be greeted by an empty rental counter and handwritten 'ran out of cars' signs. No courtesy text or phone call to let us know so we could make other plans. No person on hand to do the professional thing and explain the situation. We were lucky to have a family member in town for a lift. The other stranded travelers were stuck trying to scramble for a car with the other agencies which, this being the holidays and a last minute situation, were also down to few or no cars. I called Advantage Customer Service and they merely told me to call back on Monday to file a complaint with Corporate. Shoddy service all the way around. read more

I wish I can put down nothing for this rating. Thought I had found a great deal with Advantage - and had used them on another trip to another state so assumed they were a decent company... but no. Ordered a car for a week, got hassled every few minutes with promotions and deals and guarantees we'll need for our rental in order to not be charged crazy fees if anything happened and ended up leavig the airport later than what we expected to start our trip. After a week of use, we returned the car and ended up with 5x what we had originally reserved online. Never again would I consider this company. read more

I've rented from Advantage twice, once on Maui and now in Seattle. The rates were extremely low both times which was great as long as you decline EVERY extra option and upgrade they offer you. And they offer you a lot and make you think you need it. You don't. The agents there must be on commission because they suddenly get not-so-friendly when you decline everything. But, I still got my $8/day rate for a full size. There wasn't a wait when I arrived at both locations which was nice, this time (Seattle) around 1pm on a Tuesday. Just remember to decline everything and watch them like a hawk when you're signing anything. Also, I just called them about extending my reservation and they said the rate would go up from $8/day to $32/day because they're sold out for the holidays coming up. But, making a new reservation for the same days online would be $10/day. And would require me to go there, return the car I have now and pick up a new one. You just really have to be smart and careful with them. Don't take their word for anything. They do offer great rates though. And they're just as pushy for the add-ons. Also, when I returned my car there was an extra charge for $7+ on my receipt that was unexpected. I brought it up to the manager and he had some weird explanation about Advantage having a different pricing system than Expedia where I had made the reservation. He said Expedia uses a 24 hr system (you get charged per day) whereas Advantage uses an hourly system, rounding up. Something like that. It didn't make sense to me. So even if you have a quote and return the car on time, you could still get charged more just because. I badgered that manager until he refunded the $7. It was all about the principle. Update: this was unbelievable. If you have a rental car from them and go through a toll like the 520, you not only get the bill for the toll, they charge you $4.95 PER DAY of the rental with a monthly maximum of $24.75 PLUS the actual toll charges! So if you have the car for let's say 5 days, and you go through the toll once, you'll get a $24.75 charge on your credit card plus the toll itself. And you'll have no idea unless you catch it on your credit card statement a month or two later. Advantage uses a company called PlatePass and they say they charge the $4.95 daily rate for the service of tracking down the rental car and matching it with the renter. Total BS and the hugest rip off. I called the number on my statement ready to make the hugest stink ever. The representative said I signed something on the contract agreeing to the charges. As I was about to unleash, she credited back the charge. Unbelievable. I feel so bad for everyone who doesn't catch all the extra charges and fight them. read more

Rented a small car (economy car) at weekly rate in September 2012. On the positive side: The car was in good condition, and the pick-up and drop-off went quickly enough. We were lucky enough to get a sedan with a trunk. It's also easy to refuel before drop-off since there are several gas stations in the immediate vicinity of the facility, on International Blvd. Shuttle service between the airport and the rental facility is good; but it's shared amongst all rental companies, so this isn't a specific advantage for Advantage. You can take the car to Canada with no issues, just make sure to have your own insurance. We had our insurance company issue us a Canadian ID card. Things to watch out for: The desk closes at 11pm. Our flight was delayed and we barely made it, after getting on the shuttle at ~10:40pm. The sales rep tried to convince us to get the prepaid fuel option, and told us there was a "new policy" where the prepaid fuel charge would be refunded if we filled up before returning the car. This is dubious at best, to put it politely; don't fall for it. There are countless stories online of people being scammed like this. Turn it down and fuel up on your own. The rep even printed up a receipt with the option and tried to get me to sign it, but I just politely insisted on no prepaid option. The rep reprinted the new contract in 2 seconds after that. Be strong, you can do it too. Extra bad: My credit card was flagged for fraudulent activity and deactivated, because the parent company (Hertz) apparently tried to charge my card for the full hold amount (which is ~2X the estimated total), and the charges originated from Oklahoma. Luckily I was at the end of my trip; but losing a credit card to this is still upsetting. read more

Though I'd done the online checkin with all details and was supposed to be able to simply pick up the car, I had to stand on line and do all the paperwork again. Then somehow my $107 reservation (3 1/2 days) turned into $179. Reserved a compact car, but when I got there they didn't have a car ready (midday) and offered me a larger car--and charged $5 more per day for it. Some confusing explanation about gasoline charges also ended up on the bill. Also, the car return site is NOT AT THE AIRPORT. You have to return the car to the off-airport site, and then shuttle back to the airport. Allow plenty of time. read more

Unbelievable price! However, off airport. Shuttle service was good, and quick. read more

Advantage Rental Car - Car Rental Near Me - SeaTac, Washington

First time my wife and I have rented a car in the Seattle area. Friendly staff, great car and the new car rental terminal is fantastic with plenty of shuttles to and from Sea-Tac, we had a selection of them both going to the car rental facility and going to the airport from it after returning the car. Also assisted us with our luggage with the shuttle and they had carts at the rental facility to take them to our car and back. read more

Advantage is disorganized, people at the counter refer to the manager, who has no fax, xerox, email address and has to use her own cell phone to handle problems. It took me 3 days to get a straight answer about where to take the car after a fender-bender. No one answered my increasingly frantic voice messages for 2 days. It may be cheap, but wait until they get their stuff together before using them. Very unhappy with the amount of time I was on hold during Christmas week. read more

Best price available, but of course you get what you pay for. Spent probably half an hour declining all the extras they tried to add. Did opt for the fuel purchase in advance, which I would not recommend as it only pays off if you return the tank bone dry. They kept trying to push an upgrade on me and eventually gave me one for free, I am guessing the one we asked for was unavailable? Anyways I should have insisted on getting what I originally asked for if only for the better gas mileage. Since I was visiting Seattle for the first time I accidentally went over the toll bridge, my fault, but it did add an extra 5 bucks a day plus the cost of the toll for just using it once. Will not be using Advantage again, I would rather pay a few honest bucks up front than feel like I am doing business with a shady organization. read more

My mother found a good deal with Advantage so we grabbed it. We didn't take the extra insurance because I have great coverage and didn't need it. The second day of our trip which at this point included my 2 young grandchildren (3yo & 5yo) I got a flat tire on I-5. I pulled to the side of the road and called Advantage. I told them I was pulled over at a very dangerous part of the highway, with 2 small toddlers in the vehicle. They said they could do nothing for me since I hadn't ordered their insurance which apparently includes their roadside service. I am not from Washington and so I didn't know anyone to call. I was transferred to several people none of which seemed the least bit concerned that I had 2 small children in a very dangerous situation. They never offered to call the police, or a tow (which at that point I would have been more then happy to pay for.) Im not sure how many people carry the yellow pages in their rental car, but I had no idea who to call. Luckily my mother is a AAA member and she called them and they sent someone out immediately. So no thanks to Advantage we were eventually rescued. I however, will never take a chance on this car company again. I will from now on pay whatever price I have to, with any rental car company that backs up their customers. read more

Worst customer experience ever. I forgot my ray-bans in the car. When I called on lost and found extension it straight away went to voice mail every time and no one called back. I went to there location and the lady at the counter was least bothered about helping me. She simply noted down my name on a piece of paper and told me that they would get back to me once the car is back, which never happened. If was the first and last time I rented a car from this place. Absolutely shitty customer service. read more

Rented a car Sept 6-11 from Advantage at Sea-Tac Airport. Reserved online, got a very competitive rate. Whole process of getting from the airport to the rental office, paperwork, picking up the car, getting directions, returning the car, went smooth as silk! Person who helped us when we picked up the car made sure all the info was clear, no hidden fees, no surprises. I'll definitely head to Advantage next time I need a rental car. read more

Selected this place based on inexpensive rental for a few days advertised online. Actual cost was going to be $530 due to a huge deposit required. Needless to say, having rented cars for far less and with greater ease and more polite counter people -we went elsewhere. Their clientele apparently don't return the rental cars so they pass on the cost to other customers in the form of higher fees than advertised and a huge deposit. Ridiculous. Went to Enterprise and will go to Enterprise again in future. read more

Watch out for excessive charges. Friendly staff, but they sneak in fees like "Customer Facility Charge" ($30.00) and "Concession Fee" ($49.69). The guy at the counter, during pickup, asked what time we would return it the next week. I said it would be around 5, with buffer time included. He asked when our flight was and recommended 2:30. I brought the car back 10 minutes late and was charged $19 late fee. I will NOT use them again. read more

I was told that they offered a fuel purchase option where I just paid for a tank of gas for a "cheaper" rate so I didn't have to fill it up before returning it, but if I returned the car with a full tank I wouldn't be charged for it. Well, I returned the vehicle with a full tank and still was charged for a tank of gas, when called and complained about it the answer was "It doesn't matter if the tank was full when you returned the car, you checked the option to buy a tank of gas and you have to pay for it", and the lady wouldn't transfer me to any other person to talk to because "This is how it is, and even if I talk to anyone else they can do nothing". Also when I estimate the price online it was $57 including all the airport fees (only reason I picked this company), and I was charged $237. And they didn't honor the insurance I paid upfront when reserving the car through carrentals.com, and I was charged for insurance again. Customer service was horrible, not helpful at all, I shouldn't have to go through all this hassle. THANK YOU FOR RUINING MY DAY! read more

Do not use this rental company. My husband and I rented a car from them for a coastal road trip and it couldn't go above 40 mph. When we called to address the issue, the customer service representative yelled at us. You're better off using a more mainstream rental car company. read more

Flight was delayed beyond their closing time (11pm), we called and they were prepred to stay open and have vans go around to pick up those who were late. read more

We echo the complaints of other customers. The car was dirty inside and out. We did not agree to pay for gas, but they said we did (got out of that one). There were numerous hidden charges. It was a sleazy business deal and their dishonesty (plus the dirty car) makes it certain we will never rent from them again. read more

They charge you for the deposit on your credit card! I have never had this with any other rental car. Just received my CC statement and saw the rental fee plus the deposit!? Also, when we returned the car, after only putting 60 miles on the car in 7 DAYS...!....they tried to tell me that I chipped the windshield!? I was never on a freeway and would have noticed and heard the chip...I WOULD NOT recommend using this company and I would not again...I'll stick with Budget or Payless. read more

First time user of Advantage. After reading several of the posts I was skeptical but chose to rent anyway due to price. I was pleasantly surprised. Got good service from Advantage staff. Got a good car for the price. Will certainly use them in the future. The shuttle bus service at the new car rental terminal in Seattle worked out well. It is equally inconvenient for ALL rental car companies not just Advantage. All in all it was a positive experience. Thanks Advantage for making our trip pleasant. read more

I rented a car from Advantage and they charged me an extra $50 after I returned the car very early one morning, before staff was there to receive it. They said that I had been smoking in the car, and so had to charge me the cleanup. I do not smoke, nor did I have anyone else in the car, so it was a bogus charge. I spoke to them about it, but they would not refund my money. If you rent from them, make sure that you return your car during business hours and get a confirmation from the attendant that you car doesn't smell like smoke. Write the attendant's name down for your own protectino. read more

Candidly Guys, Advantage is not among those who provide good car rental services. You cannot get their representative at the airport, you have to show up at near by office located on Intn'l Blvd. You cannot drop the car at airport if you are flying somewhr, first you have to drop it at their office and then get airport through their shuttle service which drops you at Courtesy service location with all ur luggage. Its really painful to carry those luggage from 4th floor to 3rd floor. I would like to say use other rent-a-car service those are available at airport counter. read more

Can't rate it any lower. Show up with a confirmed reservation, lights off, hand written sign saying we are out of cars. Twenty plus minutes on the phone and no answer. Ten other people experienced the same thing, one had prepaid. Should have someone at the counter helping resolve the problem, helping find other rentals, help cover the cost incurred, NOPE on your own. read more

I rented a car through an on line offer in Orlando FL. The price was very reasonable, I had a confirmation and detail with me. When we arrived the shuttle away from the airport was fast and efficient. The car was perfect but all was flawed by poor business practice and ethics. When we went in to process the paperwork their representative tried to suggesting that we had only reserved for one day. I had the confirmation data with me, he then indicated he had made a mistake. He found our agreement... Then he asked when we were bringing the car back. We indicated a day earlier then originally anticipated, however, we were not asking for any credit for the day not used. The agent goes on to tell us we cannot bring the car back a day early it would void the agreement. He then tried to write up the rental at double the price using a daily rate. I was quiet upset and asked to see the supervisor repeatedly, me wife was embarrassed and wanted to try and get on with the deal. Their agent insisted that we were given a special rate because it was a two week deal, it was actual only twelve days which I was willing to pay for anyway. On and on we went, I kept insisting to talk with his supervisor. Finally the supervisor was brought in and did an "override" allowing for the original deal offered. I believe fully that their sales agents are encouraged to find an issue allowing them to change the deal, even trained to do so. The deal was a stressful event, not the way I wanted to start a relaxing Florida vacation. read more

This was my first time using Advantage and I must say I was skeptical because the rates were much cheaper but I was going to Seattle by myself so I was trying to save a buck. I must say the staff was professional, courteous, and the cars weren't outdated. I had reserved a compact and got a nice Ford Fiesta w/ 28,000 miles on it. They tried to put me in a brand new red Camaro w/ 8 miles on it for $40 extra a day but I didn't go for it. The rental location is in the same spot as all the other car rentals and all the companies share the shuttle service. I didn't have to wait at all for a Shuttle for pickup or for dropoff...I was pretty impressed. I looked over my car and I only noticed one scratch on the bumper but the employee who gave my my keys noticed a couple other minor spots and wrote them down...very cool. Dropping off was painless and there were no hidden fees. I will be giving Advantage my business again...impressed. read more

If I can rate NO STARS, I would. This is my experience I had with the company in SeaTac airport. The service received at the front counter was polite and friendly but I have to say that is where it all ends. That said, I will never go with Advantage Rent-A-Car again as a company, anywhere. Do not, whatever you do, do not go with Advantage Rent A Car. You can get 'suckered' by the low rate but they will get and squeeze every fee they can get out of you. Also, no negotiations at all if you got the prepaid rate and paid say, $11 per day, then the rate went way down to $5, you get a "sorry, no changes - better vehicle, etc.". Regarding the fees, yes, of course, you do have options like fuel and insurance those are options you can decline, however, they DO charge a $200 deposit ON TOP OF your renter fees. You don't get that credited back until 21 days (via American Express) to your card. Ridiculous! Go with Enterprise! Avis! Alamo! Just don't make the mistake of renting with Advantage Rent A Car. I first made the mistake by paying for a prepaid rental (because of the low rate), second, I didn't cancel and pay the $50 fee and just went with my 2nd option (also rented a car same location, days and times with Enterprise). I would have saved me the headache of dealing with Advantage Rent A Car by canceling them all together and went with my instinct and sticking to a company I know and trust like Enterprise. I know that I will never go with Advantage Rent A Car again as a company nor will I ever recommend this company to anyone. read more

This is one of the worst company to rent a car with if you have children and require car seats. I made reservation 3 weeks before my travel date. I called them the day in the morning before my arrival. I want to make sure they have my car and infant car seats setup for my twins. My arrival is after 10:00 PM and I wanted to minimize the delays since I have babies. When I called in the morning, I was greeted with some agent that didn't want to talk to me. She say she was with a customer, well so am I? I finally told her I wanted to make sure the car seats are ready for me when I get there at night. She said sure and it will be. When I got there at night, I waited on the front counter for about 30 minutes since they only have one agent servicing the whole line. I finally got another agent that came out from the back to get my reservation information. I also asked to have my infant car seats ready and ready to go. He said, they will have somebody to help put the car seats in for me. When I got to the lower level to pickup my car, the lot agent said to ask me what seat. I said I don't know what you have, I asked for the forward facing seats in my reservation. I also heard the counter agent tell somebody in the lot with forward facing like I asked.. The lot agent keep asking me how old are my kids. I told him it is based on the weight and not on age. He wasn't sure which one I need. We spent another 30 minutes looking for the right car seats. I finally took the backward facing ones, since they seems to be more secured to use ourt of all the old looking car seats in the backroom. The same car lot agent said, they don't install the car seats. I said, the CSR on the top floor said you will. He keep saying no and walked away from me. I don't have time to argue with him so I proceed to do the installation my self. That is another 30 minutes, because they didn't provide installation information. The seats are out of date models, the website is a big fat lie about how secured they were. The seats were hard to put together in the dark (Just like I fear, and that's why I called.), The car seats features were hard to use on securing my kids. While I was still at the CS top level counter, I asked for a GPS. He said it might be out, but he was able to locate one. This is one of the cheap model you get from Kragen Auto. That was a mistake, I should have tested it. When we started using it in the car, it would not powered on. It was broken. So, we paid extra $40 for these old infant car seats plus $20 (got them to credit us back), for the broken GPS. Because of all thiese issues, it costed us an extra 20 minutes to return our car. Also costs us extra 30-60 minutes going from place to place on our try. We had to use our cell phone on a roaming data to have GPS function. I don't even want to give them any stars. They might be cheap to rent, you will pay for it somewhere else with bad customer service and bad features. DON"T RENT FROM THEM!!!!!! read more

I reserved a MId-size car on Sept 24 for a trip on Oct 22. When I went to pick up my car I was told they didn't have any mid-size cars, but could have a mini-van for the same price. I refused to drive a min-van, as it was absolutely not what I ordered. The man at counter offered me a small SUV for only $10/day. I told him I had RESERVED a mid-size car and that is what I wanted. He said they had all been recalled (????) and the ONLY option was a suv for $10/day. I needed the car and he wasn't relenting so I agreed as I needed to be on my way. Then he tried to sell me ins for $22/day, good grief, and something else for $ 5/day, then the really good deal on gas for #3.39/gal which was so much cheaper than outside, and if I didn't need it they would refund. So I agreed to that. When I returned the car 4 days later, the tank was over 1/4 full and I expected them to refund the difference between 1/4 and full tank. OH NO, that is not the way it worked. After insisting I was not going to pay the amount they asked, they agreed to refund me $237. When I just checked my bill, they billed me $427 and refunded me the $237. I ended up paying $190 for a car that was supposed to be $122. I will never use this company again, and I would urge anyone else to beware and stay away from Advantage car rental. What a scam and racket!! read more