After about a month and multiple visits, I finally have the correct windshield. My husband called to make the appointment after All Star Kia recommended Advanced. We gave the Vin # yet the wrong part was ordered and installed. I was not told (initially) they ordered the wrong part until my husband questioned the price. The wrong windshield couldn't be calibrated with my automatic wipers, etc. they were going to scrape off the blacked out section on the wrong windshield and hope I wouldn't notice. They also scratched the leather in my steering wheel. The owner said he pulled the video footage and saw the tech bump the steering wheel with the tool. He had a reasonable conversation with me, initially seemed honest (it may have been since his Dad was in the waiting room at the time) and came clean about all of the problems. I was frustrated but I understood and felt he was willing to make it right. Unfortunately, the replacement glass they ordered arrived broken. They ordered new glass but two weeks later, we still hadn't heard from them. When we called, we were told there was some medical emergency and we were given an appointment(after several calls. I point out, I had already paid at the original appointment AND still didn't have the correct glass.) I had to move the appointment from Tuesday to Thursday but through the phone call, somehow the person on the phone changed 3pm to 1pm. When we received the text reminder of the appointment, we noticed their error and called them. They had overbooked the afternoon and couldn't accommodate my appointment (keep in mind this appointment was to fix their error, it was already scheduled for a week and their office put it at the wrong time, but they couldn't accommodate ME....again).
So we confirmed the appointment (and RE-confirmed as we learned they cannot be trusted) and I brought it in for the CORRECT windshield. I WAS TREATED SO POORLY BY THE OWNER!!! After they replaced the windshield, I looked over the car and mentioned there were footprints in the door...the service manager immediately went and got the owner who walked out and greeted me with complaints of "We have bent over backwards to help you" and backtracking of he wasn't even sure if his tech caused the problem with the steering wheel...after admitting he reviewed the footage. He complained about cleaning up the footprints left by his technicians saying that my car wasn't perfectly clean when I brought it in. I would never expect to need to detail my car to get a windshield...nor do I expect to clean up the mess after someone provides a service on my car. The owner was initially very nice and apologized (the service manager attempted to hide some of the information initially but still...) but then totally freaked out on me where I will not only refuse to do any business with them but I will make sure the other damages they caused to the vehicle are repaired. It's unfortunate, sad and didn't need to be this way for a company that seems to have a good reputation. Think twice...not sure where this group is headed. If they will do it to me, they will do it to you. read more