Made an appointment and dropped my car off at 11am, called 3 times to check on it and they kept…read moresaying they would get to it. Left it there for about 6 hours. Showed up just before closing to be told they didn't have time and to make an appointment for a week from then.

Excellent quick service. It's a busy time of year but this repair shop answered the phone, returned…read morecalls, did all they could to solve our problems and delivered excellent value. I looked at reviews before I chose a shop to bring my wife's vehicle to. I will be back and highly recommend an honest hard working business as this! Thanks to all who work there!

This Company is Great. Very Honest Trustworthy Team. Highly Recommend them to anyone in need of…read moreservice for their vehicle.

When I was young and just getting into the car world, my grandfather looked me in the eye and said…read moreSam, if you want your car fixed right, go see Warren Whitehead! He's the best in town. Well I have been going to Whiteheads since I was a teen and I'm 54 now, I saw Jim when he worked with his dad and watched him grow into an excellent mechanic just like his father. I saw Warren hand his business down to his son and my trust never wavered because before Warren handed it down to Jim, Jim was already doing great work on my car. And his mechanic Steve, what can I say about Steve? I had an old Dodge Caravan that made knocking noises when stepping on the gas or slowing down and on bumpy roads. I brought it to a mechanic I was using for awhile because he was inexpensive due to the fact he worked out of his garage at his home and had little overhead. He told me it was my struts and $380 later which was actually a great price for getting two struts down, and I drove it away and it still made the same noise. I said that's it I'm going back to Whitehead, I'd rather pay more and get it fixed the first time. So I brought it to Whitehead and Steve was the one I explained things to do he worked on my car. He calls me up in a couple of hours and says your all set. I said really? He said yeah noise is gone. I cringed and said what's the damage? He said $66. I ssid your kidding what was the problem? He says you had a broken motor mount and I was able to weld it back together. So if you want honesty and Quality work, Take it to Whitehead!

Joe is an honest and highly skilled automotive engineer…read more I've been going to him for 10+ years. He recently fixed the Wife's 2013 Fiat Abarth AC when the dealer misdiagnosed the issue and couldn't fix it. I'm done going anywhere else. He's very busy (for good reason!), but worth the wait. He recently did the control arms and brakes on my Merc GLC 300. It now drives like new!

joe and Josh are the best they have taken care of my cars for long time wouldn't go to any one elseread more

I had dropped my car off for an oil change but also that it was running rough. Like it was choking…read morea bit. They had kept me in the loop on every detail as the day went on, but then...when I was expecting to pick up my car on the day before Christmas, they called me. Told me that they now felt that I didn't need the ignition control module, previously believed to be the problem. They removed the new part and reduced my cost by 50%!!! You do not find a mechanic this honest and caring every day, I am so happy that I have them to care for my car! Merry Christmas!

Service is great! Quality and value is also great! Dealing with all of the people, they couldn't be…read morenicer and always get the job finished in a very timely way!

You should be weary of getting your car serviced there, for the probability that an unexpected…read morecircumstance could develop. Young person (Coby), along with her mother, standing behind the counter is nice until you, a customer, have paid the bill and realized they damaged the side panel of your car beneath the front passenger door--right where the car is put on lift. First it was the denial that it could not happen in their garage. If you insisted that the small dent looking fresh and was not there until you pulled in; and requested that they acknowledged it could have happened in their garage. To no avail, you leave and directly go to a body shop to find out if the damage was new and could be caused as the car was put on the lift. With the preliminary estimate of the damage, almost $1,200.00, and the verification by the bodyshop that it could very likely happen as the garage put the car on lift, you return to East Coast Tire and show the young person and mother the estimate and convey the bodyshop's assessment. The young person suddenly and unexpectedly becomes irate and, with a foming mouth, repeatedly asks you in the foulest language to leave; and with a quick jurky motion and his stature advances towards you. As you hold your position, the mother attempts to hold back Coby. They then call Gloucester Police to have you be removed from the premises. Now, you humiliated with a big knot in your stomach end up with no option left other than seeking an arduous, yet uncertain legal action.

Nice friendly people, honest and explained everything thoroughly and patiently. Was in and out in…read more30 minutes and car is driving so smoothly.

I recently purchased two tires from Sullivan Tire in Rochester NH. The tire technician at this…read morelocation put the wrong tires on. I have staggered tires for my Mercedes GLE 350 which means the front tires are a different size than the back tires. The technician moved the back (larger) tires to the front and put the new smaller tires in the rear. When I called back a day later after I noticed this, the Rochester Manager said this could cause a big problem and that I should not drive the car. I was two hours away from Rochester now! I called the Gloucester store and they took me right away and fixed everything - free of charge! I would like to thank Dave Rogers and Andrew of the Gloucester store!

I stopped in due to worry about my 2 front tires....the manager graciously fit me in and mechanic…read morehonestly told me he couldn't find anything wrong despite low tire warning. Somehow his checking got rid of the warning and they told me I owed them nothing. I tipped the mechanic and should have tipped the manager but forgot. Thank you all for your willingness to help and your honesty! I feel safer now driving back to the Cape.

Service almost killed myself, my S/O, and our unborn baby. Do NOT go here!!…read more My significant other had work completed on her car completed 6/13/25, in which they replaced the rear calipers. Her mother brought it in and told them she wanted them to fix any issues as she is pregnant with our child and wanted to ensure the vehicles safety. On 7/27/25, while we were driving we heard what sounded like rock hitting the bottom of the car over and over as we drove up a hill. When going down the back side of the hill, we hit the brakes to slow down only to have the car not slow at all. Luckily, we were on a slower road at this time and were able to roll to a stop on a hill and put the vehicle in park. Upon inspecting the car, we saw that the rear passenger caliper was dangling down and that the piston had shot out. I am grateful that we are alive as we had just gotten off of the freeway a few minutes before this happened. We had to tie up the caliper to be towed, and are currently having pep boys fix our car and replacing the caliper and brake pads, which had just been replaced a month ago. Do not go to this location.

Extreme Truck & Auto offer "Extreme Service". My wife's…read morebattery died and I called Auto stores and multiple garages to change out the battery on her Ford Escape where the battery is up underside vent area. I was told it's a tough job and no one could help us for at least 5-6 days out. I then called Extreme and the lady that answered the phone couldn't have been any nicer She got us in the very next morning with assurances that they could get the job done. We brought the car in and the owner Sean took us in and told us they'd have the vehicle done ASAP and call when it was ready. Then while waiting to leave an elderly gentleman came in to get service and was a bit stressed about getting the car done so he could take his wife to an appointment....Sean the owner gave the gentleman assurance that his car would be ready with plenty of time to make his appointment. This is a very large repair shop and appears to be well set up. A few hours later Stacy called that our car was ready. We got there to pick our car and was blown away by the very Extremely reasonable cost. I even questioned it! I couldn't be any happier with the both service and cost. This had to be one of the best experiences dealing with auto repairs. We highly recommend Extreme Truck and Auto for your vehicle service needs and we will now use them for our auto needs.

I am writing another review 7 years later...and a lotta miles on my vintage 2005 Suburu, and many…read morevisits to Rob and Mike and now, Mark . These guys go above and beyond in ways that any other auto repair place has done for me on the Island of Cape Ann. Fairer than any other prices, especially in view of our inflated and tariff driven prices, and ALWAYS check prior to moving forward with the repairs needed. And I have been treated with the utmost respect and caring as a senior citizen, on a fixed income, in my retirement. I am beyond grateful for these guys, and hope anyone who utilizes their services has the same satisfying, professional experience as I, and so many others have! In a nutshell....High Tech Rocks :)

Hightech is a topflight operation. They are professional, respectful and get the job done on time…read more My dealership wanted an arm and a leg to bring my front breaks up to specks. Using the industry's highest quality parts combined with their time tested, experienced technicians Hightech gave me the safety and security I was after at an honest fair price. I give them my highest recommendation. David B.

I won't go anywhere else now that I've been to Norms auto repair. So much honesty and skill -- I'm…read moreso impressed by Norm and the way he goes out of his way to help his customers. Thank you so much!

I bought tires and got an oil change. Wrong type of oil and less than 15 thousand miles tire's…read morealways need to be inflated. 1000 bucks???? I'll never go back to Norm again!!!!!