Hubby ended up with his lower back going out while traveling in the Phoenix area. Checked out insurance to find a preferred provider & found Dr. Drew Richetto, DC, CSCS at the Advanced Spine & Pain Center. We were able to an appointment within a couple of days & after 4 visits found relief of the pain. Dr. Richetto was extremely professional & did an excellent job adjusting hubby's back. I really appreciated that more visits weren't "needed " as relief was achieved fewer visits not long drawn out visits. The office staff were friendly & professional. read more

First visit was meant to be a meet and greet with the doctor to see if we were a good fit as I am a medically complicated patient. I spent about 2 minutes explaining my needs. The doctor then said, said, "so, what do you want?" Uhmmm...what?? I literally just told you. Then, without knowing one thing about my medical history, nothing, got huffy when I wouldn't agree to cancel my upcoming procedure with my current doctor, he got cranky and said, "well, are you switching to us or not?" I looked at my watch and he was like this after less than 9 minutes with me. I still booked an EMG and follow up. Showed up at the prescribed time for my EMG. There's NO ONE there. Everything is battleship grey. They have 1 elevator that is TINY. There's a post it on a door saying "gone to lunch til 1, go sit in the lobby." I was told to show up at 12:30 for a 12:45 appt. No one was able to locate a bathroom key. Oh yes, everything is locked up. MAYO CLINIC THIS AINT BABY!! The "lobby" looks like where you wait to get admitted to see your primo in jail. This establishment (visually) seems to be a pill mill. NOT WHAT I NEED. No thanks, YUCK. I looked around, realized I would have to leave to yse the restroom and I had 30 minutes to wait in the prison room (not even a TV), THEN realized that at EVERY APPOINTMENT this is what I had to look forward to? HELL NO. Walked out and cancelled the followup. There's better out there. Physician name:KROUSE-but cut him a little slack. If I worked there, I would lose my manners too. read more

On August 4th I saw a PA named Todd from the ASAP office and he treated me horribly. First, I have been trying to get something stronger for my pain since I started going there. Dr. O'Neill said he would look into changing it after my current rx ran out. That has never happened. So after making me wait an entire hour after my appointment time of 3:30 (I arrived at 3:15 as requested) the PA stuck his head in the door and said "sorry, you're next". When he finally did show up he seemed aloof, rushed and almost angry with me. He mentioned that my last urine test in May did not show any of my pain meds in it. I said that was because I had run out. He asked if it would show up today and I said probably not since I've been out of pain meds for 5 days. He then proceeds to chastise me about "sticking to my pain contract." How it's my responsibility to get my meds even if I have to drive in to get them. He admonished me like I was either a naughty child or a feeble old woman. When I spoke he looked through me. He said "you look like a nice person but I dont know you" then told me he was canceling my pain contract. I asked if that was bad and he sternly replied "OF COURSE THAT'S BAD!" I'm still not sure what I did wrong. He refused to change my medication and just suggested taking Lyrica for nerve pain. I've been on that and it's not helping! He said the reason I'm feeling so bad is because I'm moving and not resting on ice like I should be. Resting is all I do! Then, he REALLY pissed me off when he said "if I were you I'd fly and have the husband drive". He knows NOTHING ABOUT OUR SITUATION! HOW DARE HE? So now I don't know if I've been fired or if they will still help me if this procedure doesn't help me. I wrote to the main office and received a phone call from a rep who apologized for Todd's behavior but never called me back to let me know if I've been fired as a patient. The provider was a little arrogant, disrespectful "man" and I felt totally insecure dealing with him. I then received a phone call today from "Monica" at the practice who left me a voicemail that "Dr O'Neill agrees with Todd." What does that even mean? Have I been fired or not. Frankly I wouldnt step foot in one of their "MEAT MARKETS" where you are herded back for procedures like cattle. All they care about is money and I REFUSE TO PAY THEM A DIME as all they did with the RFA IS CAUSE MORE PAIN! AVOID THESE FLAKES IF POSSIBLE! read more

Advanced Spine and Pain - I am fused from C3-C7 and T4-S1. Todd knew NOTHING of my case! I had to explain t to him before he abruptly dismissed me. - Pain Management Near Me - Phoenix, Arizona

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I have varicose vein symptoms and went to the ASAP Gilbert office for help. The doctor was Dr. Marc Eckhauser, and he was in my insurance network. The initial office visits were comforting and promising. The staff members were friendly. The doctor seemed to know what should be done and had confidence. Then, things started to become interesting. They got my insurance to approve two varicose vein surgeries. The first one on my right leg was scheduled on May 12, 2026. Before the surgery, an ASAP nurse called me to fast. Then, on May 12, I was led into the surgery room and changed my clothes. The doctor poked my leg, looked at the inspector screen, and then said that my leg veins were small, and I was dehydrated. So, I had to reschedule the surgery for May 29, 2026. On May 29, the doctor tried to perform the same surgery on my right leg. He attempted several times but failed to even start the anesthesia. Eventually, he told me that my veins were small and the surgery should never have happened at the beginning! This is very disappointing after several office visits, diagnoses, MRI scans, and surgical attempts (both failed)! My insurance covered most of the cost, but I did pay a portion out of pocket. From both healthcare and financial perspectives, my experience with ASAP was frustrating. I burned a hole in my pocket without mitigating my varicose vein symptoms for even a little bit. read more

First, I had no say on my own care. The forced me to do injections even after I told them that they do not help. They were going to force me into ablation when I told them that I didn't want it because I did research on it. And when I told them that I wanted off the pain meds so I could do ketamine treatments to combat my ptsd, they said no. I will never go back to them. They treated me as if I was an addict and a paycheck. I will not support forcing patients to do treatments that they dont want in the first place. If you plan on going to these people, be cautious. I definitely do not recommend. read more

The doctors there don't listen to me The doctors there like dr Latham has no idea what's going on with me never listens and is argumentative The office staff is also terrible the office manager has no idea how to run things you'll never get your complaints through either I am worse now then when I came in the first time and they don't care if you also had this experience please reach out to me and my lawyers read more

ASAP = Advance Spine and Profit. It's a procedure mill, the new version of a pill mill. They hide costs behind pages and pages of legal forms on an iPad. That plus the undisclosed facility fees as you walk from one office to the next door one. The care quality is OK if they weren't more focused on the profits. They ordered any tests they could, and kept calling me every two weeks to do another injection without asking if the first one even worked. Shop around - same procedure they charge you/your insurance over $1200 for you can have done for less then $200, with no facility fees. read more

I have had an excellent experience with Advanced Spine and Pain. I have an incurable pain condition and Dr Burgher and all of the people at Advanced Spine and Pain have been very cordial, helpful very nice to me. I would highly recommend Dr Burgher and others at Advanced Spine and Pain for help with Pain Control. read more

avoid their new doctor Stephen Kominsky. bad track record with several patients filing former complaints. No attention to detail, just cares about getting patients in and out and making money. See for example here: https://health.maryland.gov/mbpme/Documents/kominskys.pdf read more

I had a very positive experience with Dr Kominsky and his staff. The surgery team were so kind, engaging and thorough. For the very first time, I did not panic! The team of nurses sat with me and visited until I went into surgery. Never experienced that ever, even Dr Kominsky took time to make sure I was okay and was very engaging. read more

I have been out of work for 3 months because you failed to safely prep access to my left hip prior to my steroid injection. Two days later I was unable to walk because my left hip was infected. Your facility was too busy to properly clean my left groin site and more concerned with moving the next patient through. $$$$ I find this incredibly disgusting!!! Think about the patients and not your bank account!! read more

The staff was very rude.. and I feel bad for the doctors that lose patients over their staff.

I've been seeing Dr. Turley at advanced spine and pain for at least 12 years. I would come on from work curled up in a ball sobbing in pain only to get a few hours of sleep and go back to work to flare it all up again. We started slow with just a little bit of Cortizone shot, and we've worked our way up to doing the radio frequency ablation every 6 to 9 months. I think Dr. Turley every time because I know I will never have to deal with that kind of pain again. Everything they've done has made my life better. read more

Horrible patient care. Terrible office staff. They do not respect patient time and could care less about patient care. Horrible staff!!!

1star Unable to get an appointment at Mayo, I was sent by my Mayo PCP to ASAP to see a specific Mayo trained doctor to do a Cervical Radiofrequency Ablation on both sides of my neck. If someone suggests ASAP, run away as fast as you can. I think an army field hospital would give you greater confidence than this surgery center. The office staff is unpleasant, and often incompetent. They sent me to the wrong office, cancelled multiple appointments, had broken machinery. All of which made my original provider unavailable. ASAP is incredibly legally focused, with forms requiring completing every time. I was shocked entering the procedure area where the grey tables were sanitized with some liquid. Of course, I had significant pain well after it should have healed. I was told that I was one of 10% who got neuritis after the procedure. I am still in pain, having trouble turning my head of lying down This may be the worst medical experience I've had in Arizona. read more

their patient portal never worked. They gave Simon Med the wrong insurance so my stat MRI had to be rescheduled. They dont answer ANY OF THEIR PHONE LINES. You have to leave a message, text or email the office! They gave misinformation or no information about a surgical procedure I'm supposed to have in 3 days. I arrange medical transport to a sedation procedure. 2 days before my procedure they tell me I need a family member with me. I don't have a family member to go with me, or I wouldn't have needed medical transport. This surgical procedure was scheduled a week and a half ago. No one told me I would need a family member with me when they made 2 surgical appointments for me. Again, no communication or information was provided. Now I have no PT referral, which is standard protocol for degenerative disc disease, I had to ask for anti inflammatory/pain meds from the doctor, my surgeries had to be cancelled because I have no family member to take me. I cant walk or stand straight for going on 4 weeks. Run as fast as you can to a different provider. I rate them a zero! read more

I had a great experience with ASAP in Mesa and Gilbert, both with the Clinical and office staff. I had quick follow up, good communication and quality care for my cervical and lumbar procedures. I had my question answered immediately by Dr Currie, excellent response time in the message and notes on the portal. I had the same experience with Dr Mayuran. Very helpful and knowledgeable staff. I only did 4 stars rather than 5 because the wait time on my visits tends to be at least 25-30 minutes past the scheduled appointment time even though I follow the 45-minute advance arrival. Definitely recommend these 2 providers and offices. I did not have a great experience at the Greenway office or Dr Luke. The Doctor was polite and seemed knowledgeable, but I was nervous and felt rushed through office visit with confusion when I left of what was next. I was also surprised that there were not vitals check or thorough information gathered prior to the visit. I tried to follow up with reading the information in the portal but there were no notes to read in my portal to double check my memory of the visit and no response to text, messages in the portal or voicemail and over 3 weeks to get the follow up orders for x-ray that he had recommended. The office staff was polite and helpful. read more

Not very happy with PA Alicia Holister. I had a procedure done which caused me to have a bad case of restless leg syndrome. I explained it to her and told her I haven't slept in nights and that I knew what to take and it was caused by the procedure for it which was Bupronorphone she refused me with an attitude. I thought they were there to help with pain. She is the worst will never see her again read more

DO NOT GO TO THIS PLACE! They charged me a $250 copay for a back brace prior to surgery that you can buy online (EXACT same one) for $99. They billed the insurance company $1314 for this back brace. I have been fighting with ASAP to refund money. Still waiting. They are ripping off my insurance company and me! They push injections. NEVER, NEVER, NEVER SHOULD YOU DEAL WITH THEM!! I will be talking to the Attorney General about their practices. read more

If I could give this medical group Zero Stars I would, was referred to them for a post accident back evaluation by my attorney. Arrived 30 minutes before my appointment as I was told too to do paper work in early am. Found office closed, and finally staff arrived to open office almost5 1/2 hour late. Then I waited for doctor to arrive being first patient in early am. Kept asking staff if they had heard from doctor who never showed up. I left a half hour after my appointment time, as the doctor never arrived. Apparently the doctor did not inform staff why they were late. Very unprofessional way to make first impression, treat patient, and staff. Would never ever recommend this medical group to anyone. I now understand how the famous comicRodney Dangerfield felt went he said, "I get no respect". read more

My surgeon was great. The office staff and appointment setting is a complete disaster. Because of this I will probably go somewhere else for my next surgery. I have ask the office manager to call me but of course I haven't received a call back. read more

if i could give negative stars i would. Coming from a Nurse, do NOT take your loved ones to this place. All they are after is money! I referred a friend thinking they would do her right, the complete opposite! instead of telling her they couldn't fix her issue and point her in the right direction they went on to give her shots knowing damn well the shots wouldnt help her symptoms, i wish i could have been there to advocate for her because now she is stuck paying over $500 for what? Dont waste your time with these money hungry doctors! read more

I had a microdistectomy a couple weeks ago , Dr Luke did my surgery and he did an amazing job! I had immediate relief. Not completely gone but i can't expect that when I had bad sciatica pain for over 6 months. So it's gonna take time. I am extremely happy with the entire process. From the surgery scheduler to all the nurses that helped and in the surgery room. I was in bad shape before I seen Dr Luke. Thank you to Dr Luke and your entire team!! read more

ASAP staff are friendly and very helpful, they keep your information discreet. Their doctor's are very qualified and experienced in what they do. I've had surgeries and great aftercare of physical therapy. I recommend them highly to anyone inquiring about the kind of work and care given here. read more

Stay away! Very judgmental and unprofessional. They try to schedule unnecessary procedures, their procedures are trial and error, poor communication, everything wrong with this place. For example, they scheduled me for a procedure that involved a shot in the spine. I asked if my being on blood thinners was a problem and was told no. I showed up for the procedure, and was told they couldn't do it because of the blood thinners, and I still had to pay for the office visit. They want you to schedule unnecessary office appointments, and will withhold pain meds if you don't comply. This place will only add to your nightmare. read more

This pain center was recommended to me by a Dr. I wanted to share the exorbitant charges this facility charges. So grateful for the negotiated rates by Ins co, but beware! Charges: Attending PA -$1024.35 Office visit & evaluation -$857.57 And they really push epidurals and other injections to treat pain. read more

I came to ASAP with a myriad of diagnoses that led to working with the team to try out Spinal Cord Stimulation. ASAP uses a TEAM of people that are efficient and committed to communicating with each other to provide the best care. When I walk into the clinic in Goodyear, they KNOW me, they KNOW my condition, they KNOW what is in my chart and they do everything they can to make procedures run as smoothly as possible. I just completed the trial for a SCS. Having had a neck fusion already, I was a bit apprehensive, but after trying medications, injections, physical therapy, aquatic therapy, I was at the end of the checklist. Care Sylvius, the Patient Relationship Manager does all the legwork for you, is kind, knowledgeable and gets things done. Dr. O'Neil has been treating me since I came to ASAP. He is awesome and everything I look for in a doctor: professional, compassionate, efficient, honest, experienced, but most of all, I TRUST him. Once I had the temporary SCS procedure, Aaron from Abbott (manufacturer of the device) called every day to see how I was doing. He allowed me to vent my successes and frustrations. He was consistent from day 1, was honest and was there to guide me through. He genuinely cares about people improving their lives. Rebecca, the surgery scheduler is a superstar! She really has her stuff together in multi-tasking, and getting the pre-procedure requirements scheduled, orders sent and documentation uploaded into your chart. Linda, the receptionist is so efficient and calm. Everyone in the practice is kind and know what their are doing. The practice in Goodyear is a well-oiled machine of excellence. To the people who have left negative reviews, here is some peer advice: Patients also have a responsibility to check your insurance benefits and coverage. Do your homework and research. Everyone's body is different, so ask question! Medical providers are just another human that has chosen a profession to help people. Most of all, have realistic expectations. It is medicine, not magic. read more

I seen interventional pain specialist Roy o Neil, This Doctor put false Doctor notes saying that after a procedure I Had Pain relief When actually I was in more pain and Went to the hospital after. This Doctor also called and told me he talked to a different patient about me Which is HIPPA violation. I called and asked to speak to office manager and office manager denied everything and resulted in me being kicked out of the practice read more

Unethical, Negligent, Manipulative Provider's giving an ultimatum on pain RX only if Procedures were set up. On a pt who has A RARE COMPLEX NEUROLOGICAL CASE. In which my Barrow's team and other specialists won't clear me for procedures due to unknown risk of harm and complications. Dr Sain. I would never let touch me after the horrific Appt I had in which he interrogated me regarding thing's that had nothing to do with my need's. He literally dismissed me, didn't listen, state" oh it's just arthritis " I have been disabled from a multi level lumbar spinal fusion with cadaver bones and cages. Then going blind 4x. And now have multiple diagnoses including arthritis which is one of the least causes of my severe pain. He even neglected my knee I now need surgery on. I have a fabulous orthopedic surgeon. The Dr had zero medical records: My Records I offered to give him and he had nothing to do with. Rejecting them. Spondylosis, fibromyalgia, osteoarthritis, spinal stenosis, IIH, cervical imaging showing c5, C6, abnormalities, lumbar, showing abnormalities, thoracic. Degenerative disc disease. And autoimmune, autonomic system firing all off causing multiple complications, Dysautonomia POTS, Electrolyte Imbalance, I have a chest port central line to infuse lactose ringer's at home 6x a week. Palliative Care, Caregiver, IV port RN seen weekly. All his medical records, ( lack of) were not up to date nor recent. You cannot give a proper care plan nor correct RX if you don't have this information. Therefore care is negligent. I would definitely Not recommend Him. Dr Delatte. Is the only provider there I would highly recommend. read more

They wanted me to go online three days prior to coming in as a new patient and fill out some records. It takes them that long to get them into their computer. I got to the office for my first visit about 15 minutes before my appointment she asked me to reschedule because I had to fill out the forms for being a new patient. I said if you had looked at your records before telling me to reschedule, you will see that I filled the forms in last night. She said I still had to reschedule because they needed to be in their computer and the only way to do that is to be in the office or having someone put them in that takes about three days. I told them I wasn't interested in their facility at all. The forms were very lengthy, and they asked many questions, in different sections, about if you are a male or a female, or you have changed your sex, on and on and on. One of the questions asked if I had firearms in my house. What does that have to do with going to the doctors office? read more

January 10, 2023 Roy O'Neil, DO was amazing, I recommend him! Most of the staff are easy to communicate with. Sicily, could use a course on being courteous to elderly patients. The doctor's recommendations are just that, I am not an employee or property of Advanced Pain and Spine. Health care disparities are very real in this country... read more

I always enjoy my appts with Steve Adler. He is always kind and more importantly he listens. I have had nothing but positive experiences at ASAP. Every one from front office to Dr Turley is lovely. Have been a patient here for almost 2 years. We were able to find a treatment for my pain (peripheral neuropathy). Now i see them for maintenance as needed. Very happy patient here. read more

Chiropractor offices forces you to pay up front before even being seen and promises to refund you when the insurance pays. They then charge your insurance, gets paid and then makes it impossible to get your refund. They never initiated my refund a month later so i called and they told me i would get it through my credit card now 3 months later they tell me they sent it by mail in sept when i first called and will have to wait again for another. Agent even joked about the mail system being slow even though with advances in shipping it is possible to send via expedited shipping so no longer a valid argument. Its their system that is slow and that is non of my concern considering it has already been 3 months and no refund and they refused to see me without paying them first. Even though all they had to do was call my insurance and confirm my benefits and see if met my max out of pocket. read more

Dr Turley is awesome!!! He truly does do "Pain Management ". I felt no pain as he sedated me thru both procedures not just a gentle lidocaine like SOME doctors. I had one procedure on my lumbar and one on my neck. This is the ONLY way to do PAIN MANAGEMENT. There's NO need for pain if your doctor truly cares like Dr Turley!!! read more

The administrative personnel at this organization show a level of incompetency that is has truly overwhelmed me. I have been in healthcare for 33 years and have a masters degree in healthcare administration so when I write this it is not as an uneducated consumer. I have not been able to gain access to the patient portal and after eight calls (four of which I was hung up on) I still have not been able to speak with anyone who can help with acquiring access. I was told however that if I drive to one of the facilities I can fill out a release form and get copies of my medical records. That however is not the solution I was requesting. I want to be fair and state that Dr. Leathem is fantastic and the nurses and surgical personnel were wonderful. read more

The staff and doctors are great! They know what they are doing and give great education about what they are doing and how it will help! Love these guys! Dr. Burgher and PA Todd were fantastic! read more

I've been going to ASAP for 3 years now. Every interaction with the staff is always professional and with genuine concern. I've seen quite a few of the doctors here as well as the PA. Each one has been invested in my care and I couldn't be more grateful. read more

Dr. Hatgis injected my cervical spine and I couldn't be happier with the results. Life changing treatment for PTSD.

After 2 months I switched care. I was never even offered any pain medicine. I thought pain management was what they do. My 2 visits were rushed and pretty much lack of attention . I had x ray record for them on first visit yet I don't think it was even looked at . I was waiting for MRI for weeks. When I did get it I was not called. I had. Called and wait time for call is always 20 minutes and more. Every time. Even to set up first appt. That was my first red flag. I gave benefit of doubt. Really busy perhaps? Yet always a long wait. I called Simon med got MRI results myself. Had EMG and results were never discussed. Follow up appt! For what? More money? Lack of communication , answered calls, no pain management!! The entire time I hurt terribly. Falls from balance falls from sharp pain that dropped me. I mentioned on first visit and again on phone with Nicole and at follow up. Nothing done! Weeks of this. My regular MD did more before referring me to spine Dr. I can say Celeste is the only one who follows through. I still have not gotten results from ultrasound. 2 weeks!! When I Was told 1 week. Jason Nielson was also good. He did EMG. Said he'd talk to MCMurrdie. Yet My follow up was of no info to me on it. Do I have neuropathy ? I do not recommend. My new clinic is great. Communication is awesome, Dr. Really listens, pain med given and a game plan in the works. I slept For 6 hours. First time in months!. I thank Advanced Spine for giving me the opportunity to see abrazo Spine. I wouldn't have done that without you. read more

The doctors are fantastic but their back office is a disaster. Poor communication and billing errors. Their anesthesia contractor is a nightmare to work with, they balance bill you after insurance. They arent supposed to but the do it anyway. That part is very sketchy we want to stay but the back office is a turnoff. Hopefully you guys will get it together. read more