I wouldn't recommend getting a sleep study done here. I had a terrible experience and I've had sleep studies done in a sleep center before. This was at the Pasadena location.
Firstly, when you get there after hours, it's very tricky to find your way to right door as the building hosts various fast food restaurants and the door bell is insufficiently marked. The street entrance has no door bell, only the garage entrance. At the time I was arriving at night, all the kitchen staff of these restaurants were knocking off so there was a log jam of cars leaving as I was arriving making parking a bit of a hassle.
The actual center itself doesn't seem much better. The bed in the room I slept in was rock hard. The walls are paper thin so I can hear the person in the room next to me snoring away. Also, the AC unit hummed loudly and vibrated the wall so there was constant irritating noise.
I gave the overnight tech specific instructions on what my sleep specialist had told me. I brought 2 of my own masks (one nasal pillows mask and one full face mask) and I told the tech to wake me up half way through so we can switch masks. That way my sleep specialist can compare how one mask operates against the other. He said that he understood and I didn't think there would be an issue. After being all hooked up, I did find it tricky getting to sleep given all the other issues.
When I was woken up, it was 6am and the tech had taken it upon himself to not do as both I and my doctor had requested. I was very annoyed about this.
When I called the center later that morning to inform them about what had happened, the initial customer service rep wanted to hang the phone up on me. I demanded to speak to the manager and was eventually put through. However, she behaved rudely and tried to make some claim that if it's not in the doctor's specific instructions, the sleep center doesn't have to do it - which is total BS as the doctor had given me one of the masks specifically for the test and told me what he wanted to have done. All this manager did was divert the blame on to someone else and couldn't take responsibility for the mistakes of her overnight tech.
After speaking to people who have worked for this company, I wasn't surprised that it has a terrible reputation. I will make sure to NEVER attend another sleep study at Advanced Sleep Medicine Services at this location and most likely will avoid other branches too. read more