Why do they make appointments, I've been here 30 minutes. I'm on time, the tech should handle me at my appointment time. Is that too much to ask for? Tai was my tech. He's very preoccupied. Trying to multi-task way too much. Just as we're getting somewhere, he's got to run to the other patient. WTF? Pay attention to me and let's get this ball rolling. I'm ready to go to sleep. I'm typing this while waiting for him in my room. We haven't done much at all and I've been here 50 minutes and counting. Just burning time as they say. Still waiting. Almost 1 hour. Straight to the end. Sleep study went well. I'll bump up my original 1 Star to 2 Stars now that we're done. By the end of the study, Tai had a more personable attitude and acted in a friendly manner. It took him a long time to warm up. My overall recommendation for this sleep study facility is to try and humanize your sleep staff. This is not a business transaction. We are talking about getting the best nights sleep possible in the future. Don't talk down to us and don't patronize us. We're here asking for your help. Try wearing a bit of compassion next time. You'd be surprised how well that will fit you. read more

SleepMed - Lobby - Sleep Specialists Near Me - Pasadena, California

Came here for a sleep study on a Tuesday night. Was referred by foothill pulmonary which happens to be attached to sleep med. My main gripe about this place was the amount of paperwork i had to fill out when i came in for my consultation. No joke, it is about 20 pages. I didnt even finish it all. In the end i had 5 pages left and they said it was fine and accepted it as is. Why even have so much paperwork if it doesnt even matter? On the night of my study, there was more paperwork that asked a lot of the same questions as the original stack of papers. The study itself went alright. The technician was nice and very detailed in his explanation of the process and equipment. I was able to fall asleep even with the ridiculous amount of sensors you have to wear. The room was clean and comfortable. This was my first sleep study so i dont have a comparison. I haven't had any issues with the billing or scheduling staff as other reviewers have mentioned. I go back tomorrow for my results. Will update this review if needed. read more

SleepMed - This is what you have to sleep in. Was able to fall asleep despite the uncomfortable sensors everywhere. - Sleep Specialists Near Me - Pasadena, California

What are these half as* operators called 3 times all went to voicemail so I left 3 different messages and have yet to get any sort of reply from them. Who hires these operators? I would love to get a job here and get paid to do nothing! read more

I tried 3 times to make an appointment. I was only able to reach voicemail and left messages on 3 different days at Melissa Morales' number. I never received a call back. I have requested a different provider from my primary care physician. read more

I didn't actually get a sleep study done here. I was scheduled one but I felt uneasy all day before the sleep study as I wasn't sure if it was covered by my insurance despite numerous reassurance from Sleepmed. Finally my gut told me to call my insurance company first. Surprisingly, I was told there was no authorization on file and they haven't received anything from the doctor's office. So I called Sleepmed, who claimed they spoke with a representative, told me no authorization was required. Mind you, I only have HMO, not PPO. I had to call my insurance back to clarify and was told the same answer that I already know- an authorization was required for the sleep study. Sleepmed's billing department never bothered to check with my insurance again even though they knew I was very concerned. I looked at the paperwork they ask me to sign before the sleep study and I realized why they could care less - I'll be billed for any amount not paid by my insurance provider. In this case, it'd probably be a few grands. This is an honest review as I have all the conversations with Sleepmed and my insurance company on recordings. read more

Very nice people, good customer service. The bedrooms needs to be updated its seem old. You should bring your fav pillow and blanket you be more comfortable. Oh and definitely bring tooth brush toothpaste and something to fix you hair or hat will do ..bottle if water for the night. read more

Making an appointment was very difficult. I waited 6 weeks and on the night of my scheduled appointment the facility was completely closed. I left several messages all to no avail. I think they went out of business and didn't bother to communicate that with their patients / customers read more

SleepMed will send you replacement supplies even when you tell them not to. They send cheap supplies and charge insurers and patients exorbitantly high prices. SleepMed solely exists to get you on their "replacement supplies plan" to drain cash from your insurance, your flexible spending account, and your wallet as fast as possible. Initial sleep study was fine, Cpap; fine, been using one for a decade. Doc suggests I get a renewed sleep study, that was also fine (I guess most reviewers don't know what a chore this is). After that, SleepMed vultures come in to pick at the carcass for the rest of your life. They will push their replacement supplies plan on you, they will tell you why you must have it, they will send you supplies if you tell them no, they will bill you regardless, they will not take supplies back despite how many times you told them no, or denied previous shipments. They will make you pay and regret ever working with them. Unethical company, get your study, machine, and supplies elsewhere. read more

Real bad place they sent supplies and then billed me I never got them then sent more when I didn't need them I took them back to them and they said they couldn't take them back and they had the notes that said do not send supplies. Machine was not working and they never wanted to fix it I left machine and supplies and the kept supplies and they still billed me and send it to collections. This place is a rip off. Management just gives you big attitude she is extremely rude. read more

If you like deceptive and/or predatory contract and billing practices, defective equipment, compromised packaging and unsanitary shipping (I found empty gum wrappers in more than one order), you're going to love SLEEPMED. If you enjoy dealing with petulant and petty children, you'll be thrilled with their Pasadena, CA. office of representatives and customer service. This is a seemingly parent-free company where juvenile behavior rules the roost. I particularly liked having my much-needed medical supplies held hostage while I tried to comply with arbitrary rules and stipulations that appeared to change with the moods, tantrums or possibly the medications of their employees. Alas, my friends and I in the vast CPAP community have tired of making sport of their ineptitude and transparent passive-aggressive attempts of appearing adult-like, so I will be moving on. Dealing with SLEEPMED employees is like trying to teach monkeys math. It's amusing and sometimes hilarious but, in the end, it's a futile lesson of communication with lower primates. I bid thee farewell, SLEEPMED and sleep tight. Just remember, there's few things in this world that cannot be fixed by a nap with one's favorite blanket and binky. And never forget--You're All Winners! read more

I was having some problems with the humidifier on my CPAP unit the water was not being released to the mask. Medicare said they would pay for repairs or replace the machine. Medicare recommended SleepMed. I made an appointment with SleepMed brought my CPAP machine explained the problem and told them I was going on vacation in ten days for ten days. They said we will contact your doctor and get back to you in a couple of days. I wait a week called back spoke to the office manager who said there is nothing the matter with your machine. I asked how do you know that you didn't run any test. The office manager said you told us. I called Medicare who gave me a new provider a few miles away an authorized ResMed dealer with a full show room of machines and supplies. I drive over to the new vendor. I explained the problem with the humidifier he gives me a new CPAP machine as a loaner with all settings correctly set to check out over the weekend. The humidifier released the water to the mask and the humidifier tank was draining. The vendor gave me all my accessories that were due. The new vendor provided outstanding service and I able to schedule an appointment right away. read more

Deceptive selling practices added to incompetence makes me wonder how these guys can actually stay in business. They lied about getting pre-authorization from my insurance company. And their upper management either supports their selling tactics or are simply incompetent. Either way stay away, there are much more competent companies to deal with. read more

I attended the Bio Sllep Lab in Fairfield, CA., I dreaded going BUT was pleasantly surprised. This was my 4th Sleep Evaluation. This facility is very clean, well organized and the equipment and furnishings were all very well maintained. The Tech who worked with me was a real pro too. Comfortable bed, more blankets if needed and quiet as well. I am impressed. read more

I dreaded having a sleep study done, but finally bit the bullet and saw a doctor who referred me to Sleepmed in Pasadena. It wasn't as bad as I expected, but that's faint praise. I was able to fall asleep despite having wires, probs, microphones, cameras, etc on me and in the room. Part way through the night the technician woke me up and told me to put on the mask. I had never used one before, and after I put it on I felt like I was suffocating. I told the tech I was not getting enough air and he grumbled something and turned it up a little. I later learned from my doctor that they started my at half of the airflow I actually needed for the device to work properly. Anyway I survived but it was no fun. I've never been to another sleep study place so it's hard to compare, but I bet there are nicer ones. The staff seemed competent but indifferent. The real problems started when I tried to get a device from their sister company, Sleepmed Therapies. That experience was awful but is part of a separate review. The lesson there is that even if you get you sleep study at Sleepmed, go somewhere else to purchase equipment. read more

I had a Sleep study done back in 2007. I recently needed a copy of the Sleep Study and contacted Sleepmed. I spoke with Sandra B. She was extremely helpful and followed through with all of my needs in a very timely man. It's refreshing to find someone who still takes pride in their job. read more

Did a sleep study here last night. The room was well appointed (but overly warm and stuffy). The attendant was quite efficient ( I think his name was Mitchell) Definitely not a four star hotel experience, but definitely quiet and clean read more

I had a sleep study done here 3 weeks ago. I was referred here by my pulmonary doctor that is conveniently located next door. Since I was leaving out of town I asked if I could have the earliest date available and I was given just that. Not only did they get me into my sleep study the next day but my results were in the following day, results normally take a week. The sleep study rooms are very nice, clean and comfortable. My sleep study tech named Keith was very professional, respectful and accommodating. I have had a sleep study before with another company and didn't feel as comfortable as I did here at Sleep Med in Pasadena. Keith made me feel like I was staying at a hotel and not a sleep study facility. Thank you Sleep Med read more

Sleep Med Pasadena has diligent, hard working employees that train you on how to use your B-PAP. However the parent company is extremely sketchy and will continue to send you unneeded supplies and bill you and your insurance company for the "privilege". Be careful not to commit to any ongoing supply package as these items can all be acquired online for far cheaper and on an as needed basis. This company sent supplies to a former address where I did not live, and then billed me for the supplies I did not receive. After calling them several times (almost impossible to get answers) to get this corrected, they sent the bill to a collection agency. read more

This review is in regards to the corporate practices on sleepmed. The one I visited was in cypress, ca. Was prescribed by my doctor to take a sleep study and he selected the cypres CA location. I wanted an at home sleep study, but he selected this lab. Sleep studies are about $650 and last from 9pm-5am. If you have any questions about a sleep study, ask them before you get there because there are no doctors on staff at night and the techs are afraid to answer questions because it may appear they are offering a diagnosis. You get connected to about 20 probes and belts that monitor breathing, eye movements, leg movements, and Han movements. Bring some PJ's because the bathroom is down the hall and you have to walk there with whatever you are wearing to sleep and with all the sleep monitor gear attached. Sleepmed called me about 7 times before the study to ask me for a "voluntary" deposit of $330. Told them I would pay after they provided services. Got to the sleep study and the technician asked me where the check was for $330. I pay with a credit card that is tied to my health plan. They do not take credit cards at night. With all the gear attached to me I did not sleep one wink all night. Now I am out $650. Don't know what happens next but I'm sure I will get a bill for the night and more calls asking for $330 deposit so we can try it again. Don't really know none of this was explained to me before I took the study. If I can get an at home sleep study, that would be better. Those appear to be less intrusive and cost about $250. Too much pressure to sleep in one night with all the probes and belts attached. read more

This is a follow-up to my review of 1/18/2018. I received a letter last week notifying me that SleepMed is now Adapt-Health and if I did not want to continue with the new company that I need to call the provided number to opt-out of their services. Firstly, I cut off SleepMed last year and as you can see they did a stellar job of removing my account from their records. Secondly, the number I called has a recording that instructs me to leave my name and birth date. There is no beep, no indication of when to start speaking or if your response was recorded. Just dead air. All I am saying here is if they can't get something like this right. . .well, I'll leave it up to the reader to judge the merits of transitioning to the new company. read more

Nerve wracking, nightmare-inducing experience! Nervous, distracted tech kept running out of room because of "problems with another patient." Very late start resulted in barked instructions over loudspeaker "you must sleep now!" "we are running late!" The final result was "inconclusive, doctor will have to have you come back." The tech was more interested in the patient in the next room, and gave me a running commentary about how well *his* study went. I wonder if the other patient was a VIP, or just slipped the tech a 20. Unprofessional, uncomfortable, waste of time. read more

This review is regarding SleepMed in general and NOT the Pasadena facility. I did my sleep test at the Mission Hills facility and had to go back twice because for whatever reason they couldn't get the sleep study and the pressure test done in the same night. No sleep either night with all the wires and sensors attached to all parts of my head and face. After a long, drawn out process that included my Dr. involvement, I was finally provided with an Airsense 10 machine of which I have had exactly two weeks and it is now not functioning. The on/off button stopped working and it makes ALOT of noise. It sounds like it's snoring. I attempted to contact SleepMed for three days leaving voicemails and following their prompts and never received a response. Finally today I just kept pressing buttons until someone answered and after explaining the situation, was told to "bring it to Pasadena for a new one." So, the next time I'm passing through Pasadena I suppose I'll stop in and exchange it out. In the mean time, it will sit collecting dust. SleepMed customer service is horrific. The correct answer would have been to send one to my house OR, at least get one to the Mission Hills office. But, they're very quick to send you a bill for whatever your insurance doesn't cover. I've spoken with my Dr. and recommended he look at options other than SleepMed. You should do the same. read more

Well, more issues with Sleep Med. Now they call telling me I'm not using the machine when in fact I USE the machine EVERY NIGHT to my ability. Sometimes it's 2 hours, sometimes it 6 hours. Depends on my travel schedule. This is absolutely the worst company. I get a cryptic phone call with no return extension and am re-visiting the call back situation I posted on my March review. NOTHING has changed. They are as bad as they were back in March. Hey SleepMed, if you want your machine back because you think I'm not using it enough, I will be more than happy to accept a full refund for what I paid you. And I'm sure Blue Cross will accept their refund as well. read more

This place is really bad. I was scheduled for a home sleep study. I went through the study and they did not verify that the results were properly uploaded by their technician. As a result, the results were lost. Instead of notifying me promptly of this problem, they waited nearly a week and did not call me until 5 pm the day before my scheduled doctor's visit to go over the results, so I had to reach my doctors office after hours to cancel the appointment. Also, they required payment up front. Once they got my money, they have ignored my requests for an explanation of benefits form so I can get reimbursed. read more

Both of my kids had an ambulatory EEG at this location. We went in during the day, they put on the wires and we went home with the fanny pack and extra batteries. The staff was attentive, efficient and professional, and they did NOT use stinky glue and the moisy air compressor to dry the glue that is generally used to attach the leads, just the tape, so the experience was much more pleasant for the kids than a previous EEG. The equipment was simple to use and the instructions were clear. Both doctors got the results quickly. I definitley recommend this place for AEEGs for kids! read more

SleepMed continually sending me statements charging in full without filing a claim to my insurance company. Insurance company is ready to cover expenses, but there were no claims received. SleepMed is saying that they are not allowed to file a claim to insurance company since I am not using device 75%. Allowed by whom? Indeed, for a couple months I could not use device all the time because of my severe nasal problems. And my insurance company is aware of this and ready to pay. Insurance company called to SleepMed asking to file a claim, but just got a rude response with stupid explanation. For last two months I am using device every day 6-7 hours, but they still claim I am not. At the same time I received e-mails from SleepMed stating that I reached overall goal for proper use. Terrible service! read more

My daughter was "conned" into using this place. They told her the cost would be covered by insurance and would only be $1000 anyway. They have run up $3300 for her visit. There has been no benefit. I keep getting more bills from them. Read other sleep Med reviews in other cities too. This does not seem to be an isolated experience. grrrrr.... read more

These people are crooks and horrible customer service. I had to return a second time because there was not enough time the first night to connect the cpap machine yet I was there from 9pm to 6am. The technicians were polite. The scheduling staff in Pasadena is incompetent. My doctors office had to fax the order multiple times over several weeks. I was told they didn't have me in their system but they had already sent me their brochure. Things that make you go hmmmmm. read more

This review is for Adapt Health. I went to my sleep apnea doctor right next door and walked my prescription over for new equipment. They lost the prescription, but I didn't know it until two weeks later when I walked into the office to find out what was going on. I got another prescription from my doctor which was again delivered to them, but after checking up with them a week later, they said it had not been submitted to my insurance company. Brenda said she would submit it immediately. Two days later, I call to find out what the status of my prescription was and Brenda says their computer system was down so she would call me back when it came back up. Well, needless to say, it's been two days and I have not heard a word from them. So, it's been about 4 weeks from when I dropped my first prescription off and I still don't have it fulfilled. This office is completely incompetent and I am now taking my prescription to another supplier. read more

This company has many problems but the most glaring problem I'm trying to deal today is with their billing department. What I have discovered today they used the wrong Tax ID number,phone number and address. As I held on the phone my insurance company tried to call sleepMed and encountered the same problem I incurred leave a message and the other number not working. When you are in the sleepMed office they are unable to give you your balance if you have one. I told my insurance co. when I recently picked up supplies for my C-Pap I had to wait to make sure the insurance company authorized the purchase. I assumed they meant my insurance company. Today I discovered that was not my insurance it was their insurance. That makes no sense. Because of SleepMed billings procedures my insurance company cannot process my claims and they tell me they are not in network. I then tell them I would not have gone to this company if they were out of network. Thats how I discovered sleepMed was filling in the forms incorrectly. There are many other problems but I had start somewhere. This is my first Yelp review. read more

I have had three sleep studies done here. The first was okay, but it was a number of years ago, the second was very noisy so it was after 12 before I could go to sleep. The walls are thin and people in other rooms were snoring loudly. The third was on a quiet night, but the room was frightfully cold and I had to keep asking for blankets...not sure why they couldn't warm it up. The mattress seemed to be wrapped in a very hard plastic and was very uncomfortable and by morning my back hurt. The staff is great and accommodating. The DME department there is best of the best. read more

Had a sleep study done here on Tuesday night. Staff was super nice (Lupe) and explained everything clearly. The room was nicely appointed, of course it's not like home. bit still they try to keep it cozy. I was asked if I preferred a cooler or warmer room and was placed in a very cool room, which I truly appreciated. Nothing worse than sleeping in a hot room! Room was clean and the place was quiet. Not a fan of doing a sleep study, but if you're going to have one done, this is a nice place. read more

sleep med seems to have withdrawn into corporate unaccountability..... in the beginning i had a representative with a name and an email address, as well as someone responsible for ordering supplies also with a name and an email address. i lost one representative, but found another...then that one too disappeared with no successor. so for years i have had no one to whom to address my questions. the person who contacted me about supplies also used to have a name and an email address and at first would follow-up on any short fall or difficulties. then i had another, and another, and another....the follow-ups didn't happen anymore. lately, i receive an anonymous form to click to indicate what i need, with no name or email in back of it. the last anonymous form i "filled in" resulted in the indicated supply NOT being sent, and no name to contact about that fact. read more

I went and had the sleep test. It was clean and comfortable, but that's where things went sour. The wires were put all over me and then I was told I could only sleep on my back. I just cannot get to sleep on my back, always on my side. I was also told not to ask to get up to use the restroom, it is not advisable. I mentioned I didn't think I would sleep much because of the limitations. Reading was allowed. I came in for a 9pm sleep. I was awake until midnight. Found myself waking up at 2am, needing to use restroom. Since it was not allowed, I just laid there. At 4:30 there was a lot of talking in the hall, so I rang to use restroom and they disconnected me and I went. Thanks! I got back in bed and by 5:15 I was getting ready to leave. Nothing was really accomplished because I never was able to show much about my sleeping situation, other than I don't sleep much. Later, I went to the office and quickly saw the doctor who confirmed that I have restless legs which I have known for years. He gave prescription for that and gave a doctor's name not with my insurance to have a mouth piece made. I never could find a dentist to do this. My dentist said these devices were very expensive and not worth the cost. Never had any more to do with the SleepMed and feel nothing was at all accomplished. $2200 was demanded from my insurance. It was turned down 3 times and then paid by the insurance. How could so much be asked for with no results. How can it possibly be? Please think twice. read more