for the past two years I have had service interruptions on both TV and internet never less than…read moretwice a day each. each for 1 to 2 hours. That plus price increases drove me to a new, fiber-optic provider at lower cost and greater reliability. If Cox is all you have, tighten your patience.

I switched internet service providers recently from ATT to Cox and it was a huge mistake. On the…read moreday of installation, I had to leave half way through to attend to my grandkids and when I got back he was gone and was told that the installation went smoothly. It wasn't until the next day that I noticed that my printer didn't work. Turns out is wasn't connected to the new Wifi but I had no idea how to do it, myself. I then decided to call Cox and maybe they could send out someone to fix it. Even was willing to pay for the service call, myself. Of course, I wasn't able to actually speak to a human. The closest I could get was a computer chat with some guy who insisted it wasn't their problem. He explained that as long as the internet was working, they were finished. "But my printer was working, too, when your guy arrived ...but not when he left!" I said, but he was unmoved. I'm going back to ATT.

The customer service is a joke. Call to have them explain why my bill went from $160.00 a month to…read moreover $300.00 a month. I have no clue what the person was saying, and what I did understand was nothing what I had called for in the first place. DirecTV has gone to crap since AT&T took over. If there was a way that I could rate them with zero stars I would. But if you want to speak with someone who says "Ummmm" A LOT, this is your company. Dish is looking really good right now.

This company is horrible they added NFL ticket and showtime without permission, then are rude…read morewhen you call in. I just don't understand why it's so hard to get basic cable, pay the same price every month and not get scammed...

Cox internet has to be the worst I've ever had. Every week it is down for some reason. I work from…read morehome on some days and having internet to do my job is very important. This is not reliable and i can't wait to get Ideatek fiber or some other fiber company. Cox just has way too many outages.

I need a payment history because my mother turned me into aps. Cox flat refuses to give it to me…read moreeven though I was the authorized payer for 11 months. They take their security and privacy to far. If your the authorized user and can't authenticate, they won't help you. It's bullshit. Go with someone else

I recently called Dish customer support because my bill has been going up month after month. The…read moresupervisor I talked to assured me that I would get the same programming plus Netflix for less than $120, whereas I was paying $168. To say the least, what he promised & what I got were 2 different things. So I called customer service again today. The representative was rude & would not listen to my requests. I finally gave up arguing with her & hung up. I would not recommend Dish to anyone, even my enemies.

I had been with DirecTV for 7 years and hated having to hassle with them every year to lower my…read morebill to a price I was willing to pay. It was the same thing every year, call them up and tell them that my bill was too high and then they would enact some discounts that would save me about $30 a month but were only good for a year. So the next year I'd have to call them up and do it all over again. Well last November when I called to complain about my bill they refused to lower the rate. I guess that now they're a part of AT&T they are unwilling to negotiate on price. So I decided to try switching to DISH. BIG MISTAKE!!!!! DISH suckers you in with their low initial rate but then once you add in extra packages to get what you want it ends up costing MUCH more. I believe their current introductory package starts off at $39. Sounds pretty good right? But wait, you want local channels? Well that's not included. You have to pay an extra $10 a month for that. Who the hell doesn't want local channels?!?! You want a DVR? That's extra also. You have 2 TV's? Yep there's an extra charge for that too. So my monthly bill ended up being $70 a month. That's quite a jump from $39 but still better than I was getting with DirecTV so I decided to go for it. The phone operator told me about the 2 year contract and I told him, "Hey wait a minute. I'm not signing up for 2 years when I haven't even tried your service out yet." I forget what he told me exactly but he definitely gave me the impression that I could cancel if I didn't like the service. When the DISH installer came out to set up my equipment I also asked him about a trial period and he told me I had 30 days to cancel. So everything was going OK until the day of the Super Bowl. We missed the end of the game so I tried to find highlights on ESPN only to find out the package I had did not include ESPN!!!! I called up DISH and was told, "If you want sports channels, that's an extra $10 a month." Gimme a break. What a scam! So now I'd have to pay $80 a month for pretty much basic cable. No pay channels like HBO. I just wanted the standard stuff like Food Network, HGTV, ESPN. So the next higher package was $84 a month and included ESPN but took away DIY and Cooking Channel!!!!! How frickin lame!!! So now I wasn't saving money over DirecTV anymore and decided to cancel the service. I had DISH send out the installer to remove their DISH and take their boxes back. To top it all off now they're trying to charge me a $500 early termination fee even though 2 people at their company told me their was a trial period!! I have filed a complaint with the Denver Better Business Buereau and I will be taking DISH to small claims court if they refuse the waive the fee. Stay far away from this company people. Their channel packages are completely predatory and set up so that the only way you can get the channels you want is to pay for the expensive plans.

Completely oversold my area. As soon as they added another line next door I couldn't ever hit…read moregigabit speeds again on a speed test again. They have no intention of upgrading it and my whole neighborhood on ring says it's the same and they'll be switching too.

This is a good Cox location. The staff is very efficient, courteous and helpful. My only issue is…read morethe price of Cox services, it's quite expensive for television and internet.

As fast as advertised , great service . To bad they don't have it yet where we moved toread more

From the owner: No only do we provide the only fiber-to-the-home internet service in Emporia, we provide the best…read moreinternet service in Emporia.

They are the worst. If you call customer service about slow speeds, they try to convince you it's…read moreyour fault. Technical support is very amateurish. If they are going to provide a highly technical service, they should know something about the technology, but it does not appear that they do. Account service is equally unhelpful, and very hard to reach. If there were an alternative in rural Butler county, these folks would be out of business. Equally hard to understand is the fact that their user community is local, yet they provide very poor service to what are essentially their neighbors. A public utility should do better.

The Butler County Velocity Internet service provider does not understand their technology. When it…read moreworks, it is fine, and for the most part (but not always) delivers the bandwidth contracted for. However, if you have problems, and call their technical support, you will get a complete newcomer, who does not understand the technology they are providing. Worse yet, when I called recently to complain that I was only getting 80Mbps of the 100Mbps I contracted for, the tech rep said "Well, 80% is pretty good". If you have problems, and need tech support, you're in big trouble. I abandoned Pixius for this service, and so far it has been a disaster.