Update of my 2014 review - this time for pool work beyond weekly maintenance. We had the pool resurfaced, using PebbleTec's Pebble Brilliance stone/glass material. Because of delays in getting the pool refinished - by another company - we had to suspend service. Even so, our tech Jon came here during the work period to pour chlorine into the few feet of water we kept at the base of the pool to avoid the pool popping up from pressure. They didn't charge us a penny. The people in the office are kind and responsive.They tracked our payments and found that I overpaid them! So they're applying our credit towards the daily service fees. Yes daily. We hired Advanced Pools to come to our house daily to brush/adjust pH. The manufacturer requires the walls/floor brushed 3x a day for 3 days and 2x a day for the next 11. For the first 2 weeks, the pool pH had to be checked daily because the concrete used to apply the pebbles/glass is alkaline so the pool will frequently need muriatic acid. For the next 2 weeks the pool pH has to be checked 3x a week so acid can be added as needed. After that, the pool just needs service once a week, like normal. The pool surface has a 25 year warranty so while it's a huge pain to do this for the first month, we'll benefit from complying with the manufacturer's requirements. They also had to set up the pool, adding chemicals in the order the manufacturer required. Steve came to our house and took care of the pool as if it was his own! My husband brushed the pool before work and/or after work but Steve took care of the pool daily so we followed PebbleTec's instruction. He'll keep coming here to test pH to help ensure the water is balanced. Today is our one year wedding anniversary. Yesterday, Advanced Pool's tech Roger installed an LED pool light that has a variety of colors/light show cycles. This was my gift to my husband. Their gift to me was to install in time for our anniversary, using a reliable brand (Pentair) and product (Intellibrite - "the most energy-efficient LED light available"). I am SO GLAD I can count on them to protect our investment and to keep caring for us, which they have, for more than 25 years! read more

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Closed on 6/6/22 without notice. We paid for June service. Thieves. Very unprofessional. read more

Advanced Pools - June invoice paid. - Pool & Hot Tub Service Near Me - Lauderdale Lakes, Florida

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This company hired people who did not show up and do the weekly service. Out of 8 weeks, they missed 3 of my weekly service. Yesterday I found out that they closed their doors. No notice to the customers. Thankfully, I did not send this month's check since they owed me some weekly service. Be on the alert, however!..I received a call from a "former" employee who wanted me to go to Global pool service. I made an appointment for 7:00 am for him to see my pool. He didn't show up by 8:00 so I left to do my errands. At 8:19 I received a call and voicemail that he was at my house. If you want MY business and MY money, you show up on time. No do over!!!!!!!!!!! read more

I've used this company for the past 18 years. I needed work done on my pool and was told they were too busy and suggested I find someone else. I didn't mind them doing that. I'd rather them be honest than for them to take the job and not do it in a timely manner. Anyway I had my pool resurfaced about a month and a half ago. The resurfacing company has been servicing the pool since then. Yesterday was their last service. I've been calling Advanced Pools since yesterday and haven't been able to get them. I was really surprised when I googled them to find out the business had closed. I even paid for June because I thought they would have restarted service by then. read more

Man oh Man. Advanced Pools, you let me down severely. I've been patronizing Advanced Pools for almost three years since I moved into my neighborhood. They'd been there for years and many of my neighbors had originally recommended them to me for my pool. As someone who believes in small businesses, I decided to patronize their business. Everything was great for these three years until the last two times I've been there. Now, I have a regular pool. No dings, whistles, or anything like that. I. KNOW. MY. POOL. It normally takes only 2 yellow jugs to bring my pool back to the regular blue I know when it's a little under the weather with a jug of Muriatic Acid. I have left for vacations before, and it hasn't been too dark - okay, 4-5 jugs of chlorine and we're good. When I went the last two times, something just didn't feel right. My pool was a light green, and the manager suggested 7 jugs of chlorine with Muriatic Acid. I thought that was a little high, but they'd never steer me wrong before, so I went with it. Dumped about 5 jugs of chlorine in the water. Threw a little stabilizer in it. Expected to see great results in my pool the next day... THE POOL WAS EVEN MORE GREEN THAN BEFORE. Mom was the one who realized it before I did, and when I came downstairs to put the chlorine in the water, she was on the last jug. She brings it to me and says "Li, smell this jug" -- I look at her as if she's insane, but I do it anyway. The chlorine didn't smell like chlorine. In fact, it didn't smell like ANYTHING AT ALL! I smelled the contained of Muriatic Acid, and same thing -- it didn't smell like anything! I ask her where she stored the chlorine, and she says the same place as always: in the garage. I'm confused and I want an answer, as that's $40 I JUST spent down the drain. I'm PISSED. So Mom calls Advanced Pools, and the young lady who answers the phone realizes that we've figured out what the company has been doing. Mom speaks to the manager. So what does the manager do? Tells us to come in with a sample of the water. We come in, he tests the water. Says we need 14 jugs of chlorine. I say to myself "F that" and grab 7. He throws in 4 bags of shock for "Free" as supposed reparations to screwing me over. If this 7 doesn't fix my pool I tell myself, it's a wrap. Throw the chlorine in the pool with the acid and I let it sit for a week. Rain falls as well. NO COLOR CHANGE TO THE POOL. So, I call a guy I know who works on pools and have him test my pool: "Li, your pool has no chlorine in it." "Marcos... What the hell are you talking about?" "Li, you have no chlorine in this pool. Are you *sure* you got chlorine?" "Apparently I've been paying for water this whole time since my pool company screwed me over!" So by now, you know I'm pissed. I ask him to fix my pool for me, and the money was well spent. The next day, my pool was back to blue. All he did was add the correct chlorine needed to my pool with the acid. All of the neighbors on my block have told me that they stopped buying from Advanced Pools after realizing that Advanced Pools has been diluting their products with water. It's a shame to see what greed can do to people. Save your money and go somewhere else! read more

I was very disappointed with the service I received from Advanced pools. I was very attracted to the service as it was $65 a month (about $10 cheaper than anyone else i could find). Kenny was awesome. He was a hard worker and luckily i had his cell number because the communication from any one else in the company was not good. When other technicians came to do the pool the service was mediocre at best and they didn't do everything that was promised in the contract. My least favorite part of the company was the woman that answers the phone at the store, Heather, was very condescending and rude. They suspended our service after one email. Would have loved a call as we don't check the email address that they had very often. I can see from other reviews on here i am not alone. Happy to no longer have a contract with them. read more

I've been using this company for about 5 years now since I moved in the area. I had no problems with their services up until a few days ago the owner decided to be a jerk for no apparent reason . They were soaking my filter cartilage over night . When I came to pick it up the next morning, he suggested that I get a new one soon since part of the pieces were falling apart . So I ask him were the numbers on the filter cartilages the sizes of it so that I can order online . He was saying stuff like we just cleaned your filter for free (which by the way it wasn't even cleaned) and you want to order online when we have them In the store. He also was saying I am not supporting their business. Which isn't true because I bought an automatic pool vacuum a few years ago for over $200. At first I thought he was jus joking considering he likes to joke a lot but once he said sarcastically "wow, you were raised right." Even the women in the store were telling him that was rude. I didn't argue with him. I jus said WOW and thank them and walked out . I was a bit shocked that he had that side of him. But I was upset because the last comment was totally uncalled for. All because I told him that I wanted to order online. Anyways I will not be using their service anymore . I'm only giving them 3 stars because up until that day, I had no problems with them . read more

What a disappointment. I used Advanced Pool for three weeks and they disappointed me repeatedly. In just three weeks! The biggest issue was lack of communication with the customer. They did things and didn't tell us. And they did not do things they said they had. I had to keep calling them to find out what they were up to. And the people who answer their phones are terrible - no customer service skills. They lied about things they said were done, said they would call me back with answers and did not. HOW ARE YOU STILL IN BIZ WITH THE WAY YOU TREAT YOUR CUSTOMERS???? read more

Pool motor filed only a year after they installed it - after them having to come out at least twice to fix what they screwed up. I called them, and the guy went through a list of things I allegedly did wrong, when I didn't even tell him anything. After I took the motor apart, I saw the shaft and inside was rusted out, despite being "only 1 year old," in addition to gaskets and other fasteners that were supposed to be there but were not put on when they installed it last time. Some plastic fitting had melted all over the coil because it overheated so much. Finally, I had to find another contractor, who kindly informs me that the problem is electrical, and whoever installed it last time (that would be advanced pools) had no idea what they were doing. Bottom line: their work is sloppy and unprofessional, and their attitude towards their customers is extremely rude and dismissive. read more

We used them to remodel our pool and patio. The owner spent quite a bit of time with us, and brought us to some tile distributors as well as decking manufactures so we could pick the perfect materials for the job. The job came out amazing, and after the remodel was complete, we kept them on for weekly pool service. The pool has never looked better and I would recommend them for any and every pool/patio need read more