I spent thousands and took time off work to come into town for my appointment. Last two text messages I received are attached. I was turned away when showing up for the consult for my dog because there was a confirmation text I missed before those texts, which certainly seem to confirm the appointment is still on. Did not receive an email or a call to confirm the appointment. Extremely poor customer service and I would not trust my dog to their care. read more

Advanced Pet Care Clinic - Pet Groomers Near Me - Cedar Falls, Iowa

Christians beware. The first time I went, my dog had an infection. $150 for check out deal and medicine for itching and bacterial. Next time because it didnt work at all, I went and they first tried to add on all this extra stuff. Nexguard saying that even though there arent evidence of fleas, it could still be. So Nexguard was 95 bucks. Then more itching meds was $150 and then the regular was 47. They wanted 350. I could not afford it. I cussed a little bit at the price and the receptionist smiled. I had a Jesus shirt on and I have a truck decked out in Jesus. They knew I was a christian. Maybe they do this to everybody. I about handed it all back to them. But I just got the meds he needed. And then it was what I expected to pay $150. I wpuld have understood it being an extra 50 to 70 bucks for new meds. But they were trying to get all this extra stuff on top of what I mentioned. This society is so jacked up with greed. Jesus is the Lord. He is the way, the truth, and the life. Yes, I sinned by cussing, but I am holy righteous and redeemed in my Father God's eyes. I pray they will receive Jesus into their hearts. I pray whoever reads this does the same. I cast out all evil spirits out of that place in Jesus name. Amen. read more

Advanced Pet Care Clinic has been great with all my cats over the past 3 years. Very caring and compassionate staff and vets. They always follow up with texts to see how your pet is doing if brought in for a sickness or injury. I just brought my one cat in for a wellness exam, along with immunization updates and senior bloodwork. Also had grooming done same day. What was convenient is that I was able to do a drop off and they could work around their schedule since this was not an emergency visit. Once everything was completed, they call for you to come in to pick up your pet who is ready to go home. They go over everything for the wellness exam, if dental suggested, they also give you estimates on the low end and high end of what possibly could be needed during the cleaning. Dr. Stevenson is the best and I highly recommend this clinic for anyone new looking for a vet or looking to change over to a new veterinary clinic. read more

I take my dog to Advanced Pet Care Clinic to get groomed by Lauren. She's great! I love that I can trust them to make my dog comfortable while she's there. Reasonable prices and exceptional grooming skills. I recommend her to all my friends read more

After moving back to my hometown from California, where I was lucky enough to have vets who all graduated from UC-Davis, I was skeptical on my return that I'd find great care for my Collies. Let me just say that just about every single thing that could happen with dogs has happened to mine over the last two years. Old age, arthritis, serious illness, chronic illness, puppyness, dental care, vaccinations, etc., etc. I'm also a terribly fussy dog mom. Add that all together and a vet has a tough row to hoe with me. Dr Stevenson and her team - from vet techs, to front desk, to groomers - have been absolutely wonderful. They had compassion and cried with me when I lost my four legged kids and eased their pain when they were hurting. They've been efficient and I've not experienced lengthy delays. They've squeezed me in when there was a major concern and the doctor has returned my calls when it's after hours in an emergency. Dr Stevenson knows a lot about a lot. That benefits my animals. And, because she is a good vet, she knows she doesn't know everything about everything - and will send you to specialist in Ames or Cedar Rapids when appropriate. Kind of like a GP who sends a person out when it requires specialty knowledge. That's good care. Vet care anywhere isn't cheap. Advanced Pet Care is paying a lot of people to ensure I get the best service possible. It's worth it. I wouldn't go anywhere else in town and am glad to know my Collies will be getting the best care and my money will be well-spent. read more

They answered all the questions I had about neutering my cat, the cost, nail care, & when I couldn't afford the payment they offered to wait to cash my check until payday which helped me greatly because I do not live near family & I didn't want to borrow finances. My cat was very frightened which made me distraught and they did a great job going at my cats pace, keeping him call, & reassuring me. I've been going back ever since. It's a little pricier than other vets in the area but it's also extremely clean and professional. They go the extra mile and you get what you pay for! read more

The workers were all very nice and understanding that my pup has anxiety, I definitely will go back and continue to tell my other friends in the cedar valley about advanced pet care! read more

I don't know what has happened with this place, I hate to give it a bad review because for years I've great experiences there. But I feel like things have gone drastically down hill. And I want to share my story. It started with huge staff turnovers, then most recently I brought my dog in for an emergency visit after she ate food off the counter, suffering and in a huge amount of pain, refusing to drink water or eat food, and lethargic. The first visit was went smoothly, they just said they found nothing and to observe. Prescribed an anti-nausea pill and stomach coating pill. But she continued to go downhill during the week. We took her in for a second visit. She was there for 8 HOURS, until I had to call to ask her status. Then they just had a tech read off to me results saying everything was normal. Sounding like she was reading off a piece of paper, couldn't answer any questions. My dog was prescribed an anti-reflux medication. They said her throat was scratched, so just keep waiting it out. I asked how am I supposed to give her pill because no matter what I put it in, she won't eat it. She still won't eat or drink water, she whimpers and cries and trembles. The tech said my dog was "being a baby." My dog CONTINUED to worsen, to the point of where I felt like I watching my dog die. I made another call and the tech told me the doctor said everything was still normal and didn't need to be seen. None of it sat well with me, so I got a second opinion a couple hours later. My dog was diagnosed with pancreatitis, they put her on an IV to help manage pain and get her hydrated again. After a over night at the new vet, new meds and new food, within 48 hours my dog was better. I was appalled and furious they missed this diagnosis. My dog could have DIED. And when I told them what they missed, they questioned I even got the right diagnosis and told me they never got a message I called. Back handed apologies with no responsibility taken. They weren't willing to help hydrate her, treat her pain, or help. I was treated like I was being dramatic and needed to keep waiting and watching her suffer. And my big impression was they are too busy to spend any kind of time with your pet to really dig deep and find the correct diagnosis. They just want to push you through, with no real answers. Not to mention the hours my dog sat there waiting and they did not touch base with me to keep me updated. read more

Lack of empathy and care from the vet. Put my animal through multiple expensive and unnecessary treatments. I have never left a yelp review, but this was truly horrible. My cat is now being treated for anxiety by a different vet due to the medical trauma. I am giving one star as the vet techs and receptionists were kind and as accommodating as they could be. Do NOT recommend. read more

My Mom took her four pound Yorkshire Terrier mix to the clinic to be neutered. She spoke to the Vet about her concerns of the dog's weight and the side effects of the anesthetic. The Vet assured her that the vet had done multiple procedures on dogs this small and the dog would be fine. The dog had multiple seizures after the surgery and the vet sent the dog home without medication. My Mom noticed the dog was having seizures and took the dog back to the vet within one hour of bringing the dog home. My Mom told the vet about the seizures and told the vet that the dog needed to stay at the clinic until his seizures were under control. The Vet said she was going out of town for the weekend and could not keep the dog overnight. The Vet suggested that my Mom should drive to Cedar Rapids to have the dog treated. Cedar Rapids is over one hour away and my Mom drove there during Friday rush hour traffic and had to leave the dog over night. The Vet in Cedar Rapids stopped the seizures and observed him overnight. The dog has stopped having seizures but now is blind and will require medication for the rest of his life. The Vet seamed more concerned about her weekend plans then helping the dog to stop having seizures. None of our pets will ever go back to this clinic. read more

barf! you would expect this vet to be good because her prices are double everyone else's! again the only thing advanced is her price. she is never available, she is on vacation a lot, and when my dog was having seizures i called her and she called me back at 3:30 am and i told her the meds she gave me were not controlling the seizures, by the time she called he had 28 seizures, she told me to go in around 8 in the morning when the vet techs would be there! surely Did she go back to bed? gave me the feeling she only cares about making money. when i did bring my dog in they charged me $200 for that day, but called at 3 pm to tell me they could not control his seizures and that i would have to drive him to ames. ames simply gave him keppra and i got charged another $1000. this vet is horrible!!!!! save your money and go somewhere else!. animals are getting vaccinosis from vaccine damage and you don't even know it. the cedar valley area of vets will deny this, but the mercury content in the vaccines are causing immune mediated diseases as well as cancer and kidney failure. the only required vaccine is the rabies vaccine every 3 yrs and even then ask for a titer test or just simply buy homeopathic nosodes ahead of time to avoid the damage if you must get the shot. never get combo vaccines as this may initially save you money but you are rolling the dice with your animals life. these vets primary income comes from all their clientele and yearly vaccines. it's an outrage. read more