Amazing work!! The training staff went above and beyond for us. Our mastiff refuses to walk, but…read morethe staff got her to walk. She now walks amazingly. They also got her to sit and wait on command! We couldn't be more grateful for all they did. We have had our dogs stay in the resort on multiple occasions and never had to worry about them. Our dogs get treated like they do when they are home, lots of love. Thank you for all you guys do and we highly recommend the resort both for training and to board!

I am sharing this because I would never want another pet owner to go through what we have…read more We boarded our two dogs at Rock River Pet Resort and were shocked by the condition they were in when a friend picked them up. Both dogs were covered in feces, including Cooper, who had feces on his face. We were told this was because they had accidents, our boys do not have accidents in their kennels, which makes me seriously question whether they were being let outside. Our dogs are house-trained and, while accidents can happen, no dog should be returned to their owner covered in feces from head to toe. Cooper became violently ill with vomiting and diarrhea and was up numerous times throughout the night, something he had never done before. Both dogs have also been acting fearful and unusually anxious. They stayed glued to my side and seemed uncomfortable and distressed, which is completely out of character for them. Our dogs are family members, and we trusted Rock River Pet Resort to provide them with safe, attentive care. Instead, we brought home dogs that were filthy, stressed, and in Cooper's case, seriously sick. The emotional toll of watching him suffer and wondering what happened while they were in their care has been overwhelming. I am honestly sick over this entire experience. Seeing our dogs returning in this condition and watching Cooper become so ill has been heartbreaking. I would not wish this experience on any pet owner.

Pepper starts his happy dance as soon as he hears where we are going and the closer we get the more…read moreintense is his demonstration. The staff is first rate, caring and making a fuss over the patient while providing the best care. Care is very reasonable and couldn't imagine taking him anywhere else.

I started going to Cedar Heights by chance. It was 4 days after I got my 8 week old puppy. She…read morestarted acting sick and lethargic. At that point, I hadn't even decided which vet I wanted her to regularly see yet. I was panicking because my normal vet office that I took my cats to was closed (it was a Sunday) and I didn't want to wait until Monday to take her in. Cedar Heights was the only clinic open that Sunday. My dog saw Dr. Belle and was treated within an hour of calling them. The price was very reasonable considering the emergency visit and my puppy was acting playful again by the end of that night. From that point on (2 years ago) I decided to use Cedar Heights pet clinic, and transferred my cats' records there from my old vet clinic. Now my dog primarily sees Dr. Schaul at Cedar Heights (I think Dr. Belle mainly works at Brookside, which is affiliated?) Dr. Schaul is so friendly and knowledgeable. He explains everything in simple, easy to understand terms and answers all my questions. Dr. Belle has answered all of my emergency calls since my dog was a puppy -- and she's gotten quite a few from me. She's patient and understanding of my worries. I never feel like she's bothered with my concerns. The rest of the staff at Cedar Heights is simply amazing. They greet us with a smile and always make a point to give my dog the attention she craves when new people are around. Overall, I would not go anywhere else. Their prices are reasonable, the staff and doctors are reliable, and everyone is so friendly. Couldn't ask for more.

I booked 2 cats here and they were both treated very well. I appreciated being informed often on…read morehow my babies were doing. Just be sure to understand the fees and that there's paperwork involved which surprised me as a first time user of pet stay services.

This place is the BEST! I had a situation while watching my…read moreGrand- Dog that need immediate attention . I received a very quick appointment and ALL the staff was so kind and patient with my reactive grand dog ! What a wonderful place to help dogs behavioral issues that needed medical help! Beyond 5 stars !!!!

This clinic is garbage. My dog was lame and I brought him in several times but was told he has…read morearthritis. Very short, hardly any hands on done by the female vet. I finally took him to another vet clinic in Cedar Falls after he could no longer get up. They found he had torn both of his ACLs and that they were most likely partially torn for a long time but since he wasn't rested, they blew. I was told to WALK him, to strengthen his joints and keep weight off. So now we need a TPLO on both legs. There is a test called the drawer test for an ACL tear, she just didn't do it. My dog also had a dental there and needed a mass removed in his mouth that was supposed to be biopsied - but they didn't send it in and said it isn't anything cancerous. He now has a growth all along his back jaw where this original growth was just months earlier. I have to pay to have him put under, again, because the doc didn't do her job. My new vet asked for the dental x-rays that are part of a dental exam and cleaning done at Highview, but they said they don't do dental xrays. But never told be this and I assumed it was done as xrays are always part of a dental. And that's not all! This doc also assumed my dog could have a heart issue so gave me Lasixs with no diagnostics to confirm congestive heart failure. Which is why you would give Lasixs - to get fluid off the heart. My new vet said to stop those immediately as it could harm him. We took imaging of his heart at my new vet - its fine. I'm beyond angry at this lazy and incompetent vet. I am reporting all of this to the AVMA and hope she loses her license as she should not be in practice. I want to write this to prevent anyone else pet from going through the same. I have not had the male vet that is there; only the female.

I can't say enough about the place, and I recommend them to everyone. You can expect the best…read moreveterinarians in the area! They are knowledgeable, caring, and very good people to work with. They truly care about your animals and will go out of their way to do whatever it takes to treat your pets. Simply the best!

This place is amazing! We had an emergency with my lab and they took him back, and got him taken…read morecare of so quickly! Murphy is doing way better and I cannot thank them enough!

They killed our dog, she was Misdiagnosed. She had two types of cancer and we didn't know. We…read morekept asking what the growths were on her body and were assured they were fine. After spending thousands of dollars at Herder the sent us to Blue Pearl to spend $7,000 more to list all the things they had missed. Our beloved dog died a week later. When I called to talk to the vet he said, "it's just a dog". WATCH OUT!!​

This vet verbally berated my sister when she brought her dog in to be put down. After the dog had…read morepassed he touched her to comfort her and she asked him not to touch her and he yelled at her and told her to get out of his office. Absolutely unprofessional and downright abusive man. DO NOT USE THIS VET.

Our dog had had a crisis, and their vet and staff could not have been any nicer. We had never been…read morethere before and they treated us with such kindness and respect. Would definitely recommend to anyone.

This is the most caring veterinarian hospital I have ever known. Each and every person that works…read morethere is so wonderful. I trust them completely with the health and welfare of my cherished pet. Highly recommended.

Been taking Chief and Royal here for years and nothing but amazing from Chad and his staffread more

Friendliness really matters in a service business, and unfortunately that was lacking here. As…read morepaying customers, we expect to be treated with basic kindness and respect. The grooming itself also didn't feel very professional, which was disappointing. After a long search, I did end up finding a much better place elsewhere. It's not always easy to find both skill and good customer service, but it makes a big difference when you do.

Jennifer and her staff are excellent with our little Baxter. They take their time withhis sometimes…read morenot great behavior. They are sufficient, and very tentative to all of your concerns and what your desires are for your fur baby. Great prices and out in a reasonable time. I rate them one of the best groomers, a 10+. They go above and beyond. Thank you, Shaggy Chic!