Incompetence. The first word that comes to mind when I think of this office. Aside from what everyone else says about the office wait times and staff being just plain rude I've had a pretty terrible experience with this office.
I began seeing Dr. Lanzone for a workers compensation case, and have nothing but negative things to say about him or his office staff. On my first visit they wrote me a note for work and never filled out the required forms for the workers compensation board. This cost me hundreds of dollars due to negligence on the part of their staff. My job informs me that the paperwork hasn't been handed in and that the note is not sufficient for a workers compensation case, you'd think somewhere as Advanced as Advanced Orthopedic would know how to fill out the paperwork for workers comp right?
So I'm in pain about a month and a half after my first visit and am told to continue taking Tylenol which was what I was told to take my first appointment. I have 3 pre-existing herniated discs, and now a shoulder and knee injury. If Tylenol was helping don't you think I'd be at work instead of having the misfortune of seeing your staff once a month? When I bring this up I begrudgingly get a 5 day supply of medication and a referral to pain management. I haven't had an MRI done, or any tests other then an initial X-ray at the hospital, and no diagnosis. Pain management won't address my injury with out supporting documentation.
My next visit I see some PA who finally apologizes and insists that the paperwork will be filled out properly and submitted (spoiler it was only filled out from that date forward, not the month and a half earlier when they first wrote me a note for work). He then gives me a run around about it being illegal for them to write me another script, that after 5 days you have to see pain management. This is a lie, an out and out lie. The law is that a 5 day supply is the maximum length of time an initial prescription can be written and then must be reevaluated, I only know this because after how they screwed up my paperwork I was forced to get a lawyer.
I waited another month for them to get approval for an MRI to be told that I have to wait for my jobs insurance carriers vendor to contact me. This is also false, the doctor is supposed to contact them and have them contact me. As of the date of writing I have had approval for over 2 weeks, but have not been able to have one done because of even more incompetence from this office.
I make an appointment to discuss my concerns and the PA shows up again, gives me the wrong contact info for the previously mentioned vendor and then when I request more pain medication until I have the MRI done and am able to be seen by pain management I get treated like some junkie off the street. Finally lanzone decides to come in and tell me about how he finds it "concerning" that ibuprofen and whatever other NSAID is not helping pain from an injury that is 3 months old and has had zero treatment done to improve the condition.
What's concerning is your lack of empathy for your patient, what is concerning is your offices lack of accountability for their incompetence, what's concerning is how your office isn't even capable of writing a satisfactory work note, and knowing it's a workers comp case not filling out the correct paper work, what's concerning is your lying to a patient's face as opposed to telling them that you feel a particular medication type isn't appropriate, what's concerning is that your office is still in practice.
I saw a Dr.Acampa years ago for my back, guys a complete ass who is full of himself and thinks he's God's gift to the world but he was a good doctor. I'd recommend you (the potential future patient) see him or really anyone over this office. read more
