I have been here before. As both a visitor and patient, I have had interactions with cardiology,…read morethe ER, maternity, and outpatient. On this visit, like past visits, the front desk was hospitable, registration was helpful and patient, and care was compassionate and respectful.

Cars For The Cause. Terry"s House has raffle tickets for awesome vehicle prize. Authentic, one of a…read morekind automobile show comparable to Pebble Beach. I encourage you all to come to this special event for the young & old automotive enthusiasts.

When you face medical issues it is imperative to have clear, high resolution imaging coupled with…read morethoroughly detailed reports. Every single time I was getting imaging done my physicians were becoming frustrated with vague non specific reports. One specialist suggested that I get my referrals sent here and only here for the reasons mentioned above. Usually within about a week of insurance approving the imaging I get a phone call from scheduling. The facility hours early and late hours that are accommodating to those that work normal working hours. Customer service: I have always been greeted kindly and quickly or asked to please hold while dealing with a phone call or a patient in front of me. I have never waited for an appointment longer than about half an hour. Cleanliness: the facility including restrooms have always been very clean. If ushered to a room to change, the rooms have been clean and so are the back waiting area with the lockers. Providing explanations: It is important in the medical field to provide explanations for testing and imaging especially if they are invasive and involve contrast or an iv of any kind! I have always received very thorough explanations and asked if I understood and had any questions. Imaging: images are typically loaded the same day and reports are usually loaded in a few days. I have never had an issue with adding an extra doctor like my primary on to have the report sent to them also. I have a few doctors that want the images on disk and it takes about fifteen minutes after the appointment for them to do so. Reports:Every report I have received from this imaging center has had extremely detailed info including size, characteristics, noted other items/issues in viewing field, changes of previous imaging done, recommendations, findings, ... Will I return: EVERY SINGLE TIME I CAN AS LONG AS ITS COVERED BY MY INSURANCE!

This place suuuuuccccckkkkkksssss! Sitting here still. It is currently 3:20 pm. My appointment was…read moreat 2:20 pm. This is a reschedule on their part too after they cancelled my original appt due to a call in. I have to drive almost an hour and a half to get here so I have no choice but to continue sitting here waiting. I will never come back here. The front desk ladies are nice though. CONTINUATION: I didn't get called back until after 4 o'clock. Changed into the gown and sat and waited to get my IV. IV in off to the MRI machine. I was handed squished up earplugs while I was already face down so it was difficult to get them in my ears. No headphones with music (I've had several breast mris and was always asked what genre of music would I like - here nothing.) which then makes the MRI super loud. Face down and the face donut didn't even come close to reaching my face. Was not offered a warm blanket or any blanket for that matter and it was freezing in the machine. No instruction on what was to happen or any communication during the procedure. Just not well cared for here.

Had MRI this morning. I am writing in praise of Clarence the…read morephlebotomist... it's often hard to start an IV on me this days...I have super thin skin and veins that twist. Clarence took his time and was great - not a hint of a bruise!

The facility need to do better on managing their patients' appointments and communication…read more Usually medical facilities send a calendar invite for the appointment date with the address and time. Simple thing makes peoples life easier. They sent a mail note to my mailbox instead. Like is it 19th century? WTH. Appointment was scheduled on 8:30AM, I arrived 15minutes ago, and I was told they will be calling me 9:15. Made me wait for almost 1 hr even with the appointment. That's ri

Dr. Guinto is my pain management doctor and he is terrific! He's genuine, caring, listens, and I…read moretrust him. I give him 5 stars! But is back office staff is awful! Calls are rarely, returned! I had an epidural a couple of weeks ago, and had several unusual symptoms I had never experienced. I put THREE calls into his office regarding 3 unusual symptoms and got one call back handling only one of the symptoms. I called again at night so the medical assistant would call me first thing in the morning, saying I was still concerned about my symtpoms and wanting to see the doctor and NEVER got a call back! The medical assistant is the conduit between the patient and the doctor and his medical assistants is unprofessional and doesn't seem to care for Dr. Guinto's patients. I'm frustrated and disappointed.

Update: I ended up moving forward with a procedure, only to have my follow up appointment canceled…read more They called me on a Saturday and said the doctor wouldn't be there. They rescheduled me for a week after the priorly scheduled appointment. Then they called and left me a voicemail canceling that appointment. I called the office back and they said the next appointment was months out and they'd have 'Zoe' call me. Well I never got rescheduled and never got ahold of anyone. Still no follow up appointment months later. Honestly this place is the WORST office I've ever been to. I give up. You can BET they are calling me to pay my bill though, so that's lovely. Bottom line is they push hundreds of people in and out of this place and money is all they care about. ----------------------------------------------- I saw Dr. Guinto who seemed genuine and listened to my concerns. At my first visit I had to arrive an hour early where I then waited almost two hours to be called back into the room. I then got my MRI. MRI department was wonderful. No complaints there. I had some issues trying to determine why this doctor suddenly said out of network when a week earlier it said he was in network (my insurance ended up solving the issue). The office staff was of ZERO help. They have been so rude when I have called in. Now I'm trying to schedule a follow up appointment, and they are over a month and a half out AND do not care about working around your schedule. As much as I appreciated Dr. Guinto, I'm going to try to find another doctor and go here as an absolute last resort. I have a M-F job and cannot spend 3-4 hours total waiting to be seen by a doctor. It's very difficult to even get the time off for a visit as Is.

TLDR: Dr Kerr and the staff at this urgent care are 10/10 fantastic, they are amazing!!!!…read more Firstly, I was shocked to find an urgent care that had such a high rating. Most medical facilities struggle to keep good reviews because lack of staffing cause long wait times and quick interactions. Secondly, I was shocked that the urgent care wasn't extremely busy and that I was brought into the back within 15 minutes of my arrival. Thirdly, I was so so IMPRESSED with how kind, and just happy my doctor was. I don't meet too many doctors who really strike a cord with me, but DR.KERR was genuinely just such a nice doctor. I was seen for a kidney infection, I knew the symptoms, had experienced them a year before, after a quick urine test he agreed. He said he'd prescribe a tablet to take once a day for 10 days, if I experienced fever to go to the ER. I asked if he knew how fast the CVS right next door would possibly fill that prescription (dumb question-that isn't something most doctors are really going to know, but I have word vomit sometimes) and he said it could take anywhere from an hour to longer. He asked if I ever used them before and I said no. He then said he wanted to give me an antibiotic shot that would at least cover me for 24 hours in case they didn't get the prescription filled that night, which was AMAZING. He didn't have to do that at all. I am so thankful that he did, though. CVS didn't get the prescription filled until late. I went to bed in a lot of pain due to the kidney infection, but that shot did it's job and by this morning I am as good as new!!!!! I'm still going to grab my prescription after work today, because following the treatment plan all the way through is how it gets fixed and doesn't just flare back up in a couple days, but I cannot express how fantastic Dr. Kerr and really ALL of the staff was.

We are new to the area, have scheduled doctors appointments with a family doctor and a GYN next…read moremonth to establish care. So being without a GP or GYN I came to this location because I feel like I have a kidney infection. The lack of any kind of attempt at human connection in this office is astounding. There's no one to help you with check-in, you're immediately pointed to a QR code where you fill out all of the paperwork yourself. Once the receptionist has that, she points you to a machine IN THE WAITING ROOM to get your vitals. Everything from weight and temperature to blood pressure and oxygen numbers is done by one of those machines you generally see at Walmart that you sit and put your arm in. WTF? That machine prints out a paper that you give to the receptionist. Because I was there thinking I have a kidney infection, she handed me a urine specimen cup, and told me to go into the bathroom, again, in the waiting room. A basket in the waiting room for the collection of your investments already had someone else's specimen in it. With their information on it. I'm sorry but HIPAA who? I then sat back down until called back to go to a room. A nurse didn't come in the room to talk to me or anything. I sent to room 3 to wait. I sat in my room for half an hour, listening to the full exam of a kid in the room next to me because the walls are really thin, before a doctor come in to tell me that because I drink a lot of water, my urine was clear... dilute ... and that it could be an ovarian cyst or even appendicitis, she doesn't know what's causing the pain in my lower back, that I should go to the emergency room to get imagining done and they could tell me what's causing the pain in my back around my kidneys and the malaise. So not only did I just pay my co-pay, but I was also charged an extra fee for urinalysis, something I've never had done before in any doctors office in my life. I walked out feeling like I just wasted my money and my time. If you've got something really simple like a sinus infection, I feel like this would be a good option. But for anything else? No... and now to the ER I go. UPDATE: I noticed the rebuttal the manager of the office posted below, and no, they are not telling the truth. There was a name, first and last name on that cup of urine that was sitting in the bathroom when I went in. And the person who went in after me had to look at my cup that had my first and last name on it as well as the previous cup. I'm not going to let them sit here and gaslight me

I went in today on a walk in at quest vons Clovis location and almost got turned away because a…read moreworker gave false information but I'm sure it was cause they were so close to closing. I called my insurance KNOWING I BEEN GOING TO QUEST FOR 15PLUS YEARS AND WAS JUST THERE 2 DAYS AGO I called my insurance and she even called and they told her they do accept medical calviva Adventist to be exact her attitude was rude the place felt hostile with her i believe her name was dexie or something the regular girl who's there is so nice so professional happy environment that lady I spoke with today was so unprofessional and needs extensive training I ENDED UP STILL NOT GETTING ANY CARE AFTER PROVING MY INSURANCE WAS ACCEPTED BECAUSE SHE WANTED TO ASK HER BOSS.

Horrible customer service. I came in early, around 0830, without appointment and there were four…read morepeople in front of me. The lab attendant/employee asked anyone without an appointment to go down the street to the other center because she was the only one there. I said I had already checked it but was willing to wait. She insisted I leave because she had to take lunch at 11 and was the only one there. I didn't want to leave since I was already there, but I didn't want some cranky old lady drawing blood from me either so I left and waited an hour at the other location on Herndon. Poor customer service and rude employees at the Vons store location.

This center is very good service and help The mri…read moretechnician Abigail is one of the most professional and kind you will find in the central valley I would recommend this center to any one .

You get there 30 minutes early to fill out 2 sheets of paper to wait an hour for your appt! My…read moresuggestion schedule your appt somewhere else!! They take way too long here! Front desk DO NOT KNOW WHAT THEY'RE DOING!! Scheduling you way earlier than need be!!

Sierra imaging runs like a finely tuned machine. I got there an hour before my CT and I sat and…read morelistened to the folks behind the counter talking back and forth. I've been to many medical offices and this was the best yet. They all spoke with each other in a positive professional tone and there's one other thing. They seem to be "happy". A rare occurrence today! When my time came a lady named Chris came and took me to the changing room and then to the CT machine. She was a delight to have as my CT operator. She's been at it for 37 years and still knows how to make patients feel like they're the first one ever. Before I knew it I was headed for In and Out to fill my empty belly! Crazy Bernie has a new favorite imaging center and I look forward to another scan in a year!

I have been waiting on a call from Sierra Medical Imaging after having to reschedule from another…read moreimaging company so I decided to call and get the ball rolling. I was having a very difficult time communicating with the guy on the other end snd finally asked if he was in the USA where he replied "No", that appointments had been outsourced to a foriegn country so I just politely hung up the phone and called my orthopedic back to let them know I do not want to do business with a company that outsourced American jobs. The good news is I'll be going to a place I have never been that has high powered open MRI machines as well as extremity machines where you sit in a comfortable chair and stick your arm/leg into the machine at Visalia Imaging and Open MRI When I have a choice to not do business with a company that is outsourcing American jobs, i choose to go a different direction.

Amazing experience! After 8 years of infertility today my baby is 4 months now. All the staff is…read moresuper friendly. The treatment I received was affordable. I was paying my own insurance & it did cover some things other I had to pay out of pocket. I would recommend this place to anyone.

Terrible experience: office staff is rude and. And in the best of cases, she is misinformed, or in…read morethe worst case scenario, applying a racist or prejudiced screening criteria against patients. The office staff member must be under some disillusionment that she is running the hottest night club in town vs. a doctor's office. I called to make an appointment. I was told that the doctors are very careful about what patients they take in and that "it was an application process." That raised some yellow flags and I agreed to complete an application. The staff member then asked for my insurance information, which I provided (it is a generous commercial group PPO plan). The staff member then incorrectly informed me that while the specialty and fertility center was in-network with my insurance company, that Clovis Community was not. This is just categorically wrong: Clovis Community is an in-network hospital, verified with my insurance company. Even then I said that was fine: my insurance coverage is generous enough that my out of network care is reimbursed as if it was in-network. She lectured me that wasn't how they worked. I hung up at that point: it was clear they didn't want my business. I can only assume that - in the best case scenario - that the office member was misinformed. In the worst case scenario, they were applying racial screening or other screening. In any case, definitely not the kind of office you want to be dealing with during such an important and sensitive time in your life. Stay away.