Mandie always does such a great job with my highlights! Always a nice ambiance and all of the…read morestylists are very kind.

I had been going there for 4 months. The whole purpose was to slowly lighten my hair a little. They…read moresaid you can't just color it lighter, you need to lighten the hair. The first visit I told them my hair goes darker than the shade so to please not put a dark dye on my roots. They also applied a glaze (I think that's what they called it) that would lighten my hair one tone in just a few areas. They said it wouldn't damage my hair. They ignored my knowledge of my own hair and dyed it too dark and it felt really dry and damaged once it dried They were nice enough to give me a conditioning treatment the next day to fix the dryness. I kept going back and on one occasion I went home with dye still in my hair because it wasn't properly rinsed. Stained my coat and had to jump in the shower to rinse it off. The last visit I asked my same stylist if we could go a bit lighter. She told me she would do 40% of the lighter tone. After my appointment I was horrified to see I had a very visible stained forehead and then noticed my roots were darker than the rest of my hair . I texted her the next morning and she said she would color over it with a lighter color. Huh? They told me initially that you can't do that, plus it's recommended you wait to color over color at least 2-4 weeks. So I wasn't feeling comfortable with doing that. Of course it was right before my birthday so I was pretty upset. I asked for a refund. The stylist was always very kind and professional which is why I kept going back despite all the incidents that were upsetting. The reason I am not going back and never recommending this place is because one of the owners was absolutely horrible when I talked to her on the phone. She displayed the opposite of serenity. Horrible customer service, lack of kindness, rude and didn't let me talk. Not to mention she didn't apologize once for dying my hair too dark. Instead she yelled at me for texting the stylist. And added that I wasn't charged enough for the services. Really? So I didn't pay enough for all the aggravation and mistakes? Being an owner it would be a good idea to be professional, kind, try to make up for the mistake and at the very least have some good manners and apologize for what happened. If you want a serene experience I wouldn't recommend this place, especially if something goes wrong. Which is when customer service really counts. If you don't mind careless mistakes, wrong hair color and unreturned calls, this place is for you!

When I say amazing... I mean amazing! I had a hair emergency and they came to my rescue. Jaiden…read morewas excellent- matching my base color- adding highlights-iykyk- this is a big deal. Bonnie was beyond accommodating and friendly as was everyone else in the shop. Batchelor no 154- I am wedding guest ready!

A perfect place for a lovely haircut. In a nice location, offering a student discount for…read moreuniversity students.

Callina did a great job highlighting and cutting my hair. My hair was a disaster when I came in and…read moreshe did an incredible job to fix it. The price was fair and quality was spectacular. I look forward to going back!

Shampoo bowl water goes from scalding hot to ice cold throughout the entire shampoo. Painful and…read moreunpleasant. Root color was applied by stabbing & jamming the brush into the scalp. A brush stroke method was not used. No matter how many times I mentioned that it hurt she continued stabbing the bristles into my scalp. A painful experience.

I make appointments there for my elderly mom and all the ladies at the Rochester location take such…read moregood care of her, not only while she's in the salon for the service, but they go out of their way to make sure she gets in the right Uber when she's ready to go home. Today, Erica was the only one working the front desk and she even stepped away to go outside to flag down the Uber and check the license plate to make sure it's the right one. These are the customer delights that make them a wonderful place! And, most importantly, my mom always loves her hair when she leaves :)

I'm very disappointed with my experience regarding a gift card purchased from this salon. Some time…read moreago, I treated my mother and fiancée to hair styling services here before our engagement party, and we had a great experience. Because of that, I also purchased a gift card for future use. Recently, I tried to check the balance online, but the system requires both the gift card number and a phone number. When I purchased the card in-store, I was never asked to provide a phone number, nor did I give one. I called the salon directly, and they confirmed they can see the balance in their system, yet I was told I still cannot redeem it. That is extremely frustrating. If the funds are visible and valid in the system, there should be a reasonable way to access and use them. There is also no expiration date listed on the card. The salon itself does quality work, and I would have gladly given 5 stars based on service alone, but this issue is unacceptable. As a business owner myself, I know how important it is to accommodate customers and resolve situations fairly. I sincerely hope management takes the time to review this matter and make it right.

I just wanted a trim and new layers so I figured anyone certified to do hair would be capable of…read morethis... boy was I wrong. I highly recommend going to a legitimate salon. I could've done a better job in my bathroom. So angry.

Ive had 2 haircuts here, 1 good, 1 decent. I think they are new, so i hope their customer service…read moregets better. The first time i had a wonderful stylist, but the second time around the stylist barely smiled. She didnt ask enough questions and there wasnt enough attention to detail. She made no attempt for a recommendation or her professional opinion. Just asked how i normally get it cut. Again, i think the cut was good, but definitelt not in the top 10 cuts ive had in the past 3 years. I had a companion and her hair was long. And she had a cut, after tip, i think we ended up paying 60+ bucks... Overpriced! My hair should only be $10 and maybe hers, $30 the most. Thats a $20 overcharge in my opinion.

Listen: these salons, stylists, support staff and owners are awesome. I'm not one to go through the…read morehassle of leaving a review but I literally created a yelp account to do so for r.Collective. I'm very picky about my hair and am learning what I like as I wanted to go shorter. At my first cut short with Dream, it was storming and the power went out at the salon and we didn't get to do the finishing touches, so she gave me a free product had me come back a couple days later for a complimentary cut where I decided I wanted to go even shorter and get bangs. I still was not satisfied with the cut (let me clarify that Dream is an amazing stylist and did exactly what I asked her to do, but I wanted to pick an owner's brain about what would look good on me), so I requested an apt with an owner. Tony got me in the next day and we took it even shorter and he cut it with a razor. He made it look exactly like the picture I showed him but I still was not satisfied with it on me so I requested to come back again for a pixie and he got me in a few days later. I LOVE how the pixie looks on me. It just took me four separate haircuts to get there. I only paid once for the initial cut. And after the last cut Tony still said to give him a ring if anything else needs to be done. This is pristine customer service. Everyone I interacted with was so patient, accommodating and supportive as I learned how I wanted my hair to look. Additionally, both salons (Clawson and Birmingham) are super clean and just cool spaces to hangout when getting a haircut. Highly, highly, HIGHLY recommend.

I oversaturated my hair with color and wanted highlights to give it dimension. Jackie did an…read moreexcellent job! The color was perfect. She was also very aware that my hair was already somewhat fried, so she monitored the bleach so there wouldn't be too much damage. 4 stars because the noise level in the salon was high. I really needed to relax. Staff there was helpful and professional.

Woman that waited on me warmly greeted regulars. She seemed rather short with me…read more The woman insisted my roots are a 2 and the bottom of my hair is a 4, told me flatly I need to match any grey hairs I have to the darker ones. I have light brown, dark brown, almost black and some reds in my hair. She said my hair is tinted on the top, I told her I used an herb treatment, she corrected me and said it's still a tint. I wasn't having a good interaction with this staffer, she seemed combative and rather argumentative. This may be why folks would rather guess and try their luck on Amazon.

Excellent service every visit. I get roots colored monthly. Beautiful color! Love the product free…read moreof PPD, parabens, etc.

I recommend this so much I go here every single hole or can I get a haircut they get me a beautiful…read morehaircut #...ButYouShouldDefinitelyGoHereIRecommendItOneThingThatIsAFlawAboutItIsThatTheyAreSoNiceAndThey'veNeverBeenMeanToMe #...

I had a terrible experience when getting my haircut and felt really rushed. When getting my…read morehaircut, I was asked personal questions that made me uncomfortable.

Best place to get trimmed up,good people and very professional ladies I would recommend this place…read morefor a cut

Edge is good, no complaints. My gal is Julie. I'm 83 and the edge experience makes my day…read more...makes me feel spiffy, clean, alive!

Stephanie Wilkins at Salon Bliss is THE BEST!…read more I had never been to this salon before, just saw that it was highly rated online and doing a good job of following COVID-19 guidelines. I came in with a rough idea of what I wanted for my wedding day look - a 1920s-style updo and natural makeup. Stephanie did a phenomenal job, gave me just what I was hoping for and was so nice and easy to work with! She was also so patient and kind to my 4-year-old niece, who came along for the experience. :) She helped me have a fun, relaxing morning - just what I needed to calm my nerves before the ceremony! I definitely recommend Salon Bliss to anyone looking for a great salon in the Rochester Hills area, but I especially recommend it for brides-to-be!

I tried this salon 3 times for a haircut. Employees behind the front desk don't acknowledge you…read morewhen you walk in. Their busy talking to each other, just sitting there. First appt, hairstylist was on time. Second visit, I waited 30min and no one offered an alternative solution nor did the stylist apologize. Third and final visit, I waited 20min and again the employees behind the desk just sit there talking to themselves. No one checks in with the stylist, or offers you a drink or offers to reschedule your appt, etc. Not friendly staff. All 3 haircuts I received were not the same cut and stylist didnt really have the expertise that I needed for my hairstyle. I won't go back.