Full review June 26, 2026…read moreThus far if I could give zero stars I would. Paul is aggressive and unprofessional individual. Paul is a bully and shouldn't be in a customer service position. I asked for a supervisor he attempted to argue. I had high hopes for 84 lumber, hopefully things can be resolved. I'll give an update after supervisor conversation. Update: 7/6/2026 No supervisor reached out as I requested to discuss Paul's deplorable customer service. I'll reach out to the company to speak to someone. I'll provide an update after I'm able to have a conversation. Update: 7/14/26 @ 9:31 am Responded to 84 Lumber customer relations outreach regarding my review via email. Update: 7/14/26 @ 9:41 am Called 84 Lumber to speak to supervisor since no one reached out to me. Spoke with Gordon, 84 Lumber Naperville supervisor. He expressed his irritation at the fact I made a negative review. We were able to discuss the issues that occurred with Paul. He defended Paul; stating various excuses for Paul actions toward me. Gordon stated that he didn't want to do business with anyone that made negative post about the company, regardless if the statements were true. He stated I would have to remove the post if I wanted my order delivered; pure extortion and bullying behavior. I complied in good faith to get my delivery and end my business with 84 lumber because I paid for my order in full. I took down the review and then Gordon refused to fulfill my order. Conclusion: Gordon allowed his emotions/feelings of a customer making a review of their actual experience with the company get in the way of business. Gordon's behavior was unprofessional and he used intimidation/ retaliation tactics because he didn't like my review. I received a refund. Reposted my experience for other consumers to make an informed decision about where they do business.

Horrible Lumber. Stored outside open to all elements. I went there to look at lumber because I…read moreneeded 2x8" Douglas Fir. They had it in stock. Looked at their common 2x6 boards, needed about 50 of them. 50% of the lumber was marred, split, chipped or had mold. The pile of Douglas Fir was frozen solid under 2" of ice. Went to Menards and all their lumber is stored inside, 90% of the boards are totally clean. Delivery is top-notch and lumber is well protected in it. I am still waiting for a deliver of the Douglas Fir from 84 Lumber and have no idea of when they will, or if they will show up. Forget about asking for a delivery schedule or window. The staff at 84 are wonderful, that is only reason for two stars instead of one.

Was waiting for someone to help with some screws for over 10mins and didn't get any response nor…read morehelp. Wasn't even busy.

No complaints. I always come here for bags of peanuts for our squirrels, ha! They always have them…read morein stock. Checkout is usually quick.

I've been working with Connor at the Naperville site for several months. I probably started looking…read moretoo soon bc the project remodel on my master bath won't start until June but I like to take time to make these design decisions. Connor was incredibly helpful and patient with me. He works with my contractor so the ordering was seamless. He knew dimensions and just how much of everything to order. If there is too much, I can return, no hassles. The product came delivered to my house and I can hardly wait for the it all to be installed. I've ordered from there in the past for my kitchen and I would recommend them to anyone. Connor is the best and very knowledgeable. He only wants to make his customers happy and he follows up with them too. I've been very impressed and am a satisfied customer of The Tile Shop.

We were getting estimates for tile in the area for an installation. At first, they were friendly…read moretalking about the project, but we ended up going elsewhere and they did NOT take that well... I got a rude phone call from the sales associate, pretty unprofessional.

After 23 years the seal in our Herd windows had broke and became foggy and nothing would make them…read morelook clean or clear and so we contacted Heritage for casement glass replacement windows only (not the entire window, just the glass). They were professional, reasonable and their installers were terrific guys. We had the casement glass replaced in 20 of our windows along with trapezoid windows. They are beautiful and clean and clear! I love them! I would highly recommend this company.

Great customer service , help you and call you back very knowledgeable.. will use agin and…read morerecommend to anyone

I called regarding the stacked stone product... the color charts on-line don't show enough to even…read moresee the colors, let alone texture or any detail and the lady on the phone was short and said "then I can't help you, have a good day" and hung up. WHAT A JOKE!

Recently came here since I was in the Oswego area and I was trying to my yearly yard projects done…read morefor spring. Parking was easy and plentiful. Though I had a longer walk than usual since the outdoor section entrance was closed. I was able to casually find my items without any issues. Thankfully the Menards store layout was familiar to other locations I've been too. Great to go for the rebate specials. Solid reccomendation for all your home goods and various finds!

Friendly staff, great prices, and no self checkouts! Yea! Also rebate kick back saves us some $read more

The Growing Place UNDERSTOOD THE ASSIGNMENT! There's wagons readily available for easy transport…read morefor your trees, flowers, planters. Parking is in the front (sometimes a bit congested) and plentiful in the back (trust me, keep driving). The grounds are organized crystal clear- succulents, perennials, annuals, trees, etc. They are also very well staffed with people who truly understand plants- that's so nice and what they're known for: they truly LOVE plants! Look for the blue tshirts! They're happy to help! I wish they had somewhere to eat on the grounds. Or at least a coffee cart! Sometimes everyone just needs a little snack;) While their prices are pricier, I'd rather support these guys than Home Depot.

I love this place for plants, even though it's pricey. We just spent around $200 in two visits…read more(easy to do) to buy 4 red Day Lillies, 3 grasses for our front yard (the rabbits ate all the Hostas, and a rose bush (on sale). The only odd thing is they charged me for a Calluna, which I had to look up on google. I did not buy that. So check your receipt before leaving the cashier! It was not busy that day (this past Saturday and Sunday of Labor Day weekend) so that's super odd. But it's a gorgeous place to walk and choose plants. They are also one of the few places that still have organic veggie plants in the spring with heirloom vegetables. Their roses are spectacular.