Labor and delivery unit- Nurses Pam and Steffanie were beyond amazing. So kind, so helpful and such…read morebeautiful hearted women. Made my labor experience worth remembering. Pam even came to see my baby and I in the mom/baby unit to send us love and made my day. Such a sweetheart!! Mom/baby unit- nurses Elise and Alexa were the most amazing nurses I've ever experienced. Most amazing human beings ever. I'm so glad and grateful to have them taking care of my baby and I. Much love and blessings to those beautiful ladies I definitely recommend going there for labor and delivery and have them on your team! I hope they all get the recognition they truly deserve and earned

Incredible care! Kind professional staff and personable. First time I had an Iv that didn't hurt…read more Great nursing staff. Amazing orthopedic Dr Ritchie. His kindness put me at ease. I feel thankful for their care and I am glad they are close to home. They treated my husband with respect which I appreciate. He is my support and they kept him informed.

I went to the Orem Community Hospital Emergency Room yesterday morning at the request of my dentist…read morebecause I have a severely infected tooth, a visibly huge and swollen cheek, and so much pain, OTC meds weren't touching it so I was forced to take my back pain meds (which still didn't take the pain away,) as well as a fever of 103.4 earlier in the morning. My dentist thought I should go to the ER for IV antibiotics for fear that my tooth infection had turned into something much more serious because the antibiotics he gave me weren't working. The admitting person was a sweetheart as was the male nurse; both compassionate, empathetic, and kind. The doctor came in and made me feel foolish and idiotic for going to the ER for 'simple' tooth pain, actually pulling faces at the mention of a dentist sending someone to the ER, and rolling her eyes. THEN, when she seemingly, finally decided to figure out exactly what was going on, she sat down in front of me and said, "Hon, tell me what is going on. How did this happen?" All I could think was, are you serious?? I mean look at my ginormous, pink cheek, lady!! She talked to me as if I were a child and was extremely condescending. I just felt stupid and wanted to leave and go to a different ER but I had an IV at that point (for blood tests, mind you, not antibiotics). Then she sent me in for CT scans of my face to make certain that the infection hadn't spread anywhere dangerous, finally taking my issue seriously. She didn't give me the IV antibiotics for the severe infection, she simply 'upped' my antibiotic (from the one the dentist gave me) to a stronger one. How hard would it have been to simply give me even just a injection of stronger antibiotics?? Or better still, through the IV that was already in my arm?!? Then, she numbed my tooth to take away some of the pain, which it did, for about 30 minutes when the pain came back with a vengeance. I feel like the doctor didn't like being told what to do from a measly dentist, or God forbid, me, and didn't do the antibiotics out of sheer stubbornness and pride. No, I did not go to medical school, I am not a doctor and will not pretend to know how to heal someone in the way a doctor can. I do know my body and knew something was wrong. I also know empathy, which this doctor didn't seem to posses, nor, really, did the female nurse who just acted like it was an inconvenience for me to be there. I went to this ER with the hopes of having some relief from my pain and severe infection. I left feeling stupid for going in the first place. There was no empathy, compassion, or even patience from this doctor. I know there are other doctors working at the Orem Community Hospital's ER, some with likely more empathy than was shown me, but I will *never* chance that again. I will drive the extra several miles to AF Hospital's ER where they are kind, respectful, and even humble enough to listen.

I had a Carpal Tunnel surgery done at this hospital. They asked me if I had they copay which was…read more$350. I said no. Instead of getting payments set up right then they did the surgery. They didn't ask after either. I got a statement in the mail with a paystub and a return envelope. I made a payment(what I could). I am on social security with no other income. The next month I got another statement, made the same payment, did this for 4 months then SLAM. They SLAMMED me into collections for the rest. No notice to call, no call, nothing said letting me know the payments I made were not good enough or that I needed to call, nothing just SLAM me into collections, granted my fico score is in the toilet anyway and I don't care because I pay cash for everything. I will never use this facility for anything ever again.

Our kids only went to Alpine Pediatrics when they were children, and they WERE great. As they got…read morebusier we could never see the same doctor (Dr. Arnold is amazing!), which made it really hard to build a relationship between the Dr and our kids and help them to feel like the doctor actually "knew" our children. As they have gotten busier and bigger, they have become worse! One of my "adult" children (18 yrs old) needed to see the Dr urgently and we had not established him into our adult family medicine MD yet, so he had to go to Alpine Peds. He was doing what any adult child should do: schedule and handle his own appointments. They sent ME the pre visit questionnaire and forms to fill out. They have no understanding of HIPAA. Due to privacy laws, I should not have even been told he was seeing the Dr, let alone be the one filling out his forms. When I questioned them about this they replied, "That's our policy." After hearing that same phrase multiple times on different occasions, I pulled all of my children from their medical practice. Imagine if you were an 18 year old girl wanting birth control, or being scared and pregnant, and this is the only practice you know, and turn to them for help and privacy, and have them send the forms to your parents to fill out. If you want an out of touch, non-personal medical experience, this is the office for you!

I was not impressed by doctor Dr. L. I know doctors are busy people but all I needed was 30 seconds…read moreto speak uninterrupted. I couldn't got two sentence out without him talking over me and cutting me off. His advice was essentially "it doesn't sound like strep" and then for some reason he tested for strep which came back negative and that was that. He didn't seem concerned for me. I left feeling frustrated because I wasn't listened to and offended by how much he cut me off. I went to an insta care right after to find another doctor. The doctor at insta care actually listened carefully, in stark contrast to Dr. L. The whole consult was shorter than Alpine Pediatrics but the doctor at Insta Care listened, gave me advice for over the counter meds, gave me a referral because he was concerned, and actually asked me if I had any other questions or concerns. That's all I needed from Alpine Pediatrics.

I had what I thought was a groin strain that had been nagging me for 3 weeks, and my coach told me…read moreit was time to get into Dr. Nelson and figure out what was really going on. He immediately had me take some x-rays, which I thought was going to be a huge waste of time and money because it was obviously just a muscle issue. I wouldn't be walking if it was bone, right? I was so wrong. Turns out that the injury is actually a broken pelvis. Dr. Nelson's intuition and on-site imaging technology changed my entire season over about the course of 5 minutes. I'm so grateful he didn't just do the basic physical that most doctors would have done and just assigned me some strengthening exercises. He got to the heart of the issue. What impresses me most about Dr. Nelson, however, is his bedside manner. He was so kind when I burst into tears and has been patient with me when I have argued (again and again) about what exercises he'd let me do. He knows I'm extremely competitive and is good at harnessing that to help me be the "best healer" I can be and get back to racing as quickly as possible. The whole staff is super kind and courteous. It's easy to get an appointment. Although I can't quite say it's been a pleasure being their patient, they couldn't make the experience any better.

had an extremely upsetting experience with Advanced Sports Medicine Clinic…read more I came in experiencing significant lower back pain, and I specifically told the doctor that I was also having abdominal pain and symptoms that were concerning to me. The Doctor still proceeded and gave me two steroid injections in my lower back. Shortly after being seen there. my condition became significantly worse and I ended up in the ER. I went into urinary retention, required a catheter, developed severe weakness in my legs, and eventually lost the ability to walk normally. I was ultimately hospitalized while doctors tried to determine what was happening. What has been especially difficult for me is knowing that I was trying to communicate that something felt seriously wrong with my body before everything escalated. Regardless of what ultimately caused my neurological symptoms, I wish my concerns and the combination of symptoms I was reporting had been taken more seriously and that I had been advised to seek a higher level of medical evaluation. After everything I went through--the ER, hospitalization, skilled nursing home, loss of mobility, bladder issues, and the ongoing recovery, I was honestly shocked that the clinic had the audacity to call me and still pursue my copay as though this had been an ordinary visit after what they put me through, given the circumstances, I would have expected significantly more compassion and consideration. This experience has had an enormous impact on my life, and unfortunately I would not feel comfortable returning to this clinic or recommending it to someone experiencing complex or rapidly worsening symptoms under this clinics care.

After a car accident, Axcess has helped to relieve most of my back pain. Everyone there are…read morefriendly and concerned about helping me to have less pain. The access to multiple kind of therapies is wonderful. I love Axcess!

I can't say enough good things about Axcess Accident Center in Provo! The staff made me feel…read morecomfortable and taken care of. The office is clean, welcoming, and runs really efficiently -- I never had to wait long, and everyone was super friendly and professional. Dr. Jones is amazing -- he listens, explains things clearly, and tailors the treatments to what you actually need. You can tell he genuinely cares about his patients and their recovery. If you've been in an accident or are just looking for a great chiropractor in Provo, Axcess Accident Center is the place to go!