I had an 8am appointment one day. I was seen after only about a minute of waiting. I found the…read morereceptionist, xray technician, and physician's assistant to be friendly. The doctor was okay. I felt as though he was quite rushed and did not spend much time at all contemplating my condition but went ahead and prescribed physical therapy. I had to call the billing office to resolve an insurance related issue and the person I spoke to was helpful.

I recently made an online appointment for care at the New Berlin office. I never received a…read moreconfirmation, so I called to check. Evidentially I must have been interrupting the receptionist because she was extremely rude. I explained the situation and all she said was "you are not in our system and the Dr is in surgery all day" Well thats all fine and good, but I made the appointment online and that was the time it offered me... She had nothing to say so we hung up and I will go with another clinic. I am sure the doctors are great, but maybe they should have a little talk with the person who answers the phones...

I had a great experience with OAW when I needed hand surgery. However, I was recently in to see Dr…read more Zhu for an evaluation of my Achilles tendon and it was not good. Dr. Zhu came in and asked me what he could do for me. Did he even read my chart? what's with the play stupid? I told him and he did a simple Thompson Test and said my tendon is ruptured. It would be 6-8 weeks in a boot and then maybe PT. MRI? nope. I am older and I understand the risks of surgery and he would not do that. I'm OK with that. It was basically, I'm wasting his time. He could be making more money if someone would come in for surgery. I finally got an MRI from outside OAW and guess what? it wasn't ruptured. There was a tear and I did have to wear a boot. But, everything was intact and not a detachment. I saw an Ortho doc that cared, explained everything very well, and prescribed a PT plan that put me on a path to healing. I do not recommend seeing Dr. Zhu.

Be very careful with this place. We went here years ago for my son's physical therapy. We paid…read morebills at the time and, after that, never heard anything further from them for years. Then, completely unexpectedly, we received notice from an attorney claiming there was an unpaid balance. We were told they had previously attempted to collect the debt, but we had never received a phone call, email, letter, or any other communication from them. Because the situation came out of nowhere after so many years, we initially thought it might be a scam. We requested documentation showing the debt and copies of the alleged prior correspondence. Unfortunately, they were unable to provide the documentation we requested. Before we even had an opportunity to fully research the situation or understand what was happening, legal action was already being pursued and I was served. Regardless of how this ultimately gets resolved, the way this has been handled has been extremely disappointing. Based on our experience, I would strongly recommend doing your research and keeping very thorough records if you choose to do business with this organization. Our experience has left us with serious concerns about their billing and communication practices, and we would not choose to use them again

The therapist was great but I had some billing issues that o had to call about 9 times to get…read moreresolved

No one likely wakes up and says, gee I wish i had to go to get my ortho on. But that said these…read moreguys are great. My whole family (sadly) is seeing one of the docs here right now. We are all 100% happy with the care they provide. Full service: hospital is next door and does MRIs to surgery.

I've been suffering from chronic back pain for quite some time now and I wanted to find a clinic…read morethat could help me out. At my first appointment, Karla was very patient with me and explained to me what to expect in treatment. Tess was very helpful in organizing my follow-up visits with no hassle around my work schedule.

I've been having knee pain for more than a year, and I finally got an appointment here on a…read morefriend's recommendation on Tuesday. I went to Stephanie for my consultation and she listened, and she created a treatment plan based on my current condition, not surgery. I was always checked in within minutes by Jamie at the front desk and Sheila always made sure I was comfortable when I visited. Now that I am back to walking my dog without pain.

Horrible experience from start to finish. Spent hours in post op in agony. They were giving me pain…read moremeds but I had no IV fluids- so meds were not moving. Aftercare was rushed. Pain for more than a year in spite of constant PT. He may score points for lack of infections but loses all them on his indifference in after care. it's clear he is all about making a name for himself and the fortune that brings.

Dr Evanich and his team are the best ever .. Only Ortho surgeon I would ever go to…read more The staff at the Mayfair office is something to be desired especially Ashley , very placating and snide .

Excellent personalized service! Professional newly remodeled…read moreoffices & physical therapy center. They pay attention to detail & you can tell the providers really want to see you get better.

The whole group at Keystone has taken exceptional care of me. Kent is the best in the area when…read moreit comes to PT. I would not go anywhere else!

Went to the Orthopedic Institute Of Wisconsin on 3077 N.Mayfair Rd. Everyone I met with was a joy…read moreto work with. Very polite and understanding, knew exactly what to do and made me feel quite at ease. Dr Lawrence and his assistant were very knowledgeable and efficient at explaining everything that could be done now and in the future. I'd Highly Recommend them.. Ron W

There are a few locations, all the same greedy company. I was referred to a Jamie Edwards by my…read moreAscension nurse practitioner, the primary care professionals at Ascension Oak Creek are usually excellent. When I called the Orthopedic Institute of Wisconsin to schedule the appointment I wasted a lot of time calling when they don't have a scheduler answering the phone and I only got some answering service that can't take a message, can't schedule, why bother answering the phone? When I finally got a scheduler she wasted a good amount of my time and patience asking about my insurance. I'm well insured, Medicare and a supplemental, but she said she couldn't confirm that I have any insurance and wouldn't make the appointment. Not a single question about my health. I contacted the nurse practitioner, who by the way responds quickly via MyChart message (in contrast to the Orthopedic Institute which is stuck in a 20th century style of telephone only communication) who gave me the name of another orthopedic surgeon, unfortunately also with Orthopedic Institute. Another round of trying to call and finally getting a scheduler, this time she was able to find my records from a prior visit (I have spinal stenosis) and then implied I had done something wrong because my insurance had changed. Yes it changed, I retired, I became eligible for Medicare, this should be available information to anyone doing scheduling. So after taking more time to submit my new information, only then would she schedule me....for two weeks out. Nothing sooner, no concern for how I feel (I'm in pain), no sympathy whatsoever, all they are concerned with is my ability to pay. I asked if they have a cancelation list, they do not, "because it's a big clinic with a lot of providers." Shouldn't that mean that there are more cancelations that could be filled? I guess they don't care since they must bill for cancelations. To top it all off, the appointment isn't for the appointment time, I have to be there earlier (so make the appointment for the time you want me there!) and I must bring all my insurance cards. Trust issues, even though on the phone call she verified my insurance they need to check again before giving me any treatment. If you have any choice in the matter, find someplace else for orthopedic care. Some place that actually cares about your health more than payment.

I have been going to this clinic for the last couple years. The staff could be friendlier. Every…read moretime I go on appointments we all seem genuinely happy to see me ask how I am, and ask about my work or family. They are completely unlike my last doctor who threw pills at me and charged me way over cost for drug tests at every visit. I am more than an insurance claim or dollar signs, they seem to give a damn. They listen and have used so many tools to get me more comfortable. I have been sent to a wonderful physical therapist who gave me exercises to stretch and strengthen. On occasion I have had epidural injections in their office, or at another location. When I get a flair up they do trigger point injections to help me get off my couch and into work. When my insurance decides to be jerks and denies medication or requires prior authorization for something I've already been taking, they hop on the phone and take care of it. In two word they have been - LIFE CHANGING!

Best care in Milwaukee! Dr. Gordon is a special guy. You will NOT be just a number here! If you…read moreneed general or specialized care, this is the spot! Highly recommend!

I'm a young and active dude and I didn't think the day would come so early where I would need to…read morehave a doctor look at my hip. I was training for a marathon in September and was suddenly injured. After going to physical therapy for 3 months, I decided it would be best to have a pro check me out. Dr. Heinrich was recommended to me and after my first experience I was sold. He's extremely personable and cares about getting you back in to performing your sport. Dr. Heinrich is fast too. He moved quick through my exam, but was extremely thorough in explaining my injury and the timeline of my recovery. Milwaukee Orthopedics works with a lot pro athletes in the area and I could tell that Dr. Heinrich is well versed in his field. He's been doing it for a while, so he'll give you the real deal. My X-ray tech and I shared a few good laughs. Extremely friendly desk receptionists. I'm glad I went here for treatment.