I had a great experience with OAW when I needed hand surgery. However, I was recently in to see Dr. Zhu for an evaluation of my Achilles tendon and it was not good. Dr. Zhu came in and asked me what he could do for me. Did he even read my chart? what's with the play stupid? I told him and he did a simple Thompson Test and said my tendon is ruptured. It would be 6-8 weeks in a boot and then maybe PT. MRI? nope. I am older and I understand the risks of surgery and he would not do that. I'm OK with that. It was basically, I'm wasting his time. He could be making more money if someone would come in for surgery. I finally got an MRI from outside OAW and guess what? it wasn't ruptured. There was a tear and I did have to wear a boot. But, everything was intact and not a detachment. I saw an Ortho doc that cared, explained everything very well, and prescribed a PT plan that put me on a path to healing. I do not recommend seeing Dr. Zhu. read more

Be very careful with this place. We went here years ago for my son's physical therapy. We paid bills at the time and, after that, never heard anything further from them for years. Then, completely unexpectedly, we received notice from an attorney claiming there was an unpaid balance. We were told they had previously attempted to collect the debt, but we had never received a phone call, email, letter, or any other communication from them. Because the situation came out of nowhere after so many years, we initially thought it might be a scam. We requested documentation showing the debt and copies of the alleged prior correspondence. Unfortunately, they were unable to provide the documentation we requested. Before we even had an opportunity to fully research the situation or understand what was happening, legal action was already being pursued and I was served. Regardless of how this ultimately gets resolved, the way this has been handled has been extremely disappointing. Based on our experience, I would strongly recommend doing your research and keeping very thorough records if you choose to do business with this organization. Our experience has left us with serious concerns about their billing and communication practices, and we would not choose to use them again read more

I have parasthesia in my lower leg after a knee surgery at Orthopedic Associates of Wisconsin. I now live in chronic pain everyday of my life due to nerve damage. Who I was, my livelihood and life are gone. I don't know how surgeons live with themselves knowing they have taken people's lives. read more

Have had the best experience here. Dr Zhu was incredible and I would recommend him to anyone. Had ACL reconstruction and everything has gone well. read more

Fast service, yes. Quality, no! I saw a physician's assistant, no doc. They didn't examine me. They took X-rays and told me they were normal. I asked to see the images and told them the findings(I am a radiologist). They documented all sorts of exam info which they never performed, history info which was incorrect, and failed to report the X-ray pertinent findings. The nursing staff and receptionist were excellent. The PA and radiologist need remedial training. Their reports are legal documents. They need to be correct! This organization does not promote quality care. It is a billing mill. read more

Saw Dr. Zhu for Bunion and hammer toe. No bedside manner at all. Had a ton of xrays taken. Said there wasn't much he could do since I had a prior surgery to toe. It was a different toe. Total waste of my time. Expensive bill. Went to a podiatrist after and it was a totally different experience. Took the time to get to know my issue and scheduling a surgery for both bunion and hammer toe. Stay away. Did not feel heard at all. read more

I am an RN with 25 years of experience. I have been under the care of doctors at Orthopedic Associates as well as their PAs. Sara Stoddard, Ryan Hamm. I have had shoulder replacement with Dr.Papendrea, spinal injections with Dr. Zoeller. Honestly, I have nothing but high praise for the care I have received at this facility. They are very thorough, answer all my questions and are quick to respond to phone calls as well as My Chart messages. Excellent care overall! They know what they are doing. I highly recommend. read more

Beware. I have had many surgeries in outpatient and inpatient setting and never experienced worse care.I felt like a number not a person and everything was rushed with no care for me as person. I asked for a block told I could have it then in day of surgery it was refused because of time. I woke up from my surgery freezing with no Rn around for 15 mins and 5 people at the desk talking and ignoring me. It was the worst experience I have ever had. read more

Disgusted at the lack of professionalism and outright scamming tactics used by my Dr Laith M Al-Shihabi and Jean M Karges in the billing department. I came in for an Xray of my elbow and Dr. Laith M Al-Shihabi reviewed them with me. He said it was a minor break and that the bone was not displaced. He mentioned that with rest and 5-6 weeks the elbow will heal. I brought my own sling, and no treatment was given to me, but when my bill arrived Dr. Laith M Al-Shihabi used a billing code that represented a more serious break and additional treatment. I called OAW's billing department to let them know I think the code being used was excessive and incorrectly applied as no treatment was done so I believe the over one-thousand-dollar charge was unfounded as the only service that was done were Xrays and Dr. Al-Shihabhi reviewed the Xrays with me. I was told that I needed to submit an email for disputes as nothing could be done over the phone. I emailed the billing department and Jean Karges responded saying "The charges are in line with the services done" and that "Dr. Al-Shihabi is managing my fracture with the fracture care charge". I replied to Jean that the only form of treatment I received was an Xray and I inquired for more information about my visit that day. Jean responded to me on November 7th and today is November 20th and she has ignored and not responded to my three additional emails since then. I believe Dr. Al-Shihabi acted in bad faith and misrepresented the services provided to me on my visit and therefore fraudulently relayed the services to my health insurance provider and ultimately scammed me for over a thousand dollars. Jean Karges, your lack of professionalism and lack of respect for me as a patient of your facility only added more frustration and misunderstanding to the matter. Your egregious unprofessionalism to leave this matter unanswered and unsolved leads me to believe you have done this to hundreds if not thousands of other patients throughout your career. Shame on you and shame on your establishment for putting you in a position where patients are distressed and where you could be so helpful, kind, and caring, but instead you choose to be dismissive, short, and unhelpful. read more

Our family has made use of their walk-in clinic on multiple occasions. Thank goodness this option is available as it avoids wasting time and money at other emergency rooms or urgent care facilities that don't have the specialists you need. 5 visits with nothing but good experiences! read more

I have had 4 surgeries done by Dr, Schneider. All results were excellent. I broke my hip and had it fixed by Dr Davies. I am also very pleased with the results. Both Dr's. were very caring and did excellent work.​ read more

Billing is awful!! They billed my insurance for the physician and the PA who assisted. Per the contract they have with my insurance company, they can only bill for physician, not the PA. Insurance did not pay the charge for the PA and told me that I am not responsible for the charge. OAW billed me for the full amount. After numerous letters and phone calls to their unpleasant billing office, they agreed that I was not responsible for the PA charge. 13 months later they re-billed my insurance the same charge and my insurance company paid them. Then they send me another bill for the 20% difference. 13 months after the surgery!! Seems like a shady practice to me! read more

I've had issues with my right hip a labral tear and my right knee that doesn't have any Cartilage left( stage 4) which is the worst. I moved out here a year ago and was looking for a closer surgeon to have my surgery closed to my new home and not in Milwaukee. My 1st visit was suppose to b with dr. Klement but his asst. Came in and was so rude. I had my medical reports sent over prior to my appt. He asked what was my concern ? He moved my leg around which gives me pain but I'm in pain 24/7 that has increased. I had my previous report on my phone as I didn't have a paper copy . He wasn't interested in reading the MRI report . After going back / forth I went into the hallway where the Dr. Was and asked to speak to the Dr.( who I had the spot. With). He asked how he could make me happy ! I said that I was in need of surgery 2 1/2 years ago and the pain has gotten so bad that I anted an updated MRI so I could figure out my surgery options ! He said he doesn't sue Labral tears ( which when I researched him he was recommended for Labral tears. ) I said just order the MRI so we can see where we were at and if u can't sue the surgery then I can go elsewhere but I needed a new MRI. I got a call when the report came in and he stated. That he recommended physical therapy! This wasn't my first rodeo been through PT, fluoroscopy, injections ect.. and surgery was the next step. . ( talk about milking the insurance companies) I picked up my MRI which I was extremely disappointed with . 1 page, no details and definitely not consistent with the past MRI"'s from the 7 years that I've been dealing with this. I've had MRI's at several different places and they were all consistent. Idk what kind of radiologist read the disc as we never get the option or info .Of their education at least at their clinic. On my prior MRI's it gave the education of the radiologist and where he worked out of ect....curious to see what I'm being billed for 1 of the worst appt. And I've had a lot . Seeing my dr. In Milwaukee this week . So much for con oen e but I rather have a top surgeon than convenience. Apparently u can't have both. Don't bother going there . And if u want to see the dr. Make sure u say u want an appt. W/ the Dr. Otherwise u won't see him/ her. U think for ur 1st. Appt. The actual dr. Would see u! Terrible ! read more

A friend recommended this place said they did a good job on his his wives knee replacement. I had several injections and it only made my knee pain worse. Paying money to make my knee pain worse not good, Asked about getting a knee brace Dr assistant said they would call me back the next day but never did. read more

Excellent care. Amazing staff. Assistance from their Financial Counselor was outstanding.

Update: I went to go see another provider. Needless to say, findings: a synovial sac out of the joint, bone decomposition and edema, bone fragments, no cartilage... Results: fusion. That's what you get when you take time with a patient. DO NOT waste your time here. Went to Aspen Ortho. and saw Dr. Printz for my thumb... couldn't be MORE happy. Oh, and it doesn't hurt anymore In a nutshell: go somewhere else. read more

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Receptionist rude, poor attitude, condescending, frustrated to have to put up with this type attitude, bad

Was referred here by my Chiro who now regrets it. Dr Zhu was extremely rude, short and abrasive. He didn't listen to me and left within 5 minutes. physical therapy area was too busy gossiping to talk to me. But the best part was after I left a bad review , the Director of Operations called me to tell me it was a "cultural misunderstanding ". so he either meant A. I'm a racist or B. Asians are rude. DO NOT GO HERE. read more

Poor customer service. Lack of compassion. Repeat calls and mixed communication between doctors/technicians and front desk.

Came in for a one year follow up on my ACL and to help my rehab I am getting a knee brace. That whole process was seamless just like the surgery. They did all of the leg work to check with insurance. What a wonderful patient experience and nice to have a one stop shop. read more

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I must gave misplaced a bill or something, also was on vacation. Less than 30 days old bill for $100, sent to collections?? Really OAW??? So shady. They care about billing more than anything. read more

Every time I have to call OAW it gives me anxiety. From dealing with poorly trained employees that clearly have an attitude to navigating through their billing process...it's a nightmare. Definitely don't recommend. However, they have created a one-stop place for ortho that makes them accessible and they continue to grow their clientele by providing quick access to average level physicians. Equivalent to a puppy mill. read more

Had an appointment booked for a follow up visit for acute shoulder pain. Could not wait till my Tuesday appointment due to the pain. They got me in to Ortho ASAP on Saturday morning and were able to help me out. It was a very good experience and visit. read more

I had a horrible experience from start to finish. I actually walked out of a PT session and never returned. since the Physical Therapist was working with another patient rather than with me anyway. Unfortunately, I was billed excessively and complained about it. But, no one ever returned my call. read more

Dr. Zhu is more interested in patients that simply agree with what he says. Not patients that want to understand the type of surgery proposed or the recovery rehab process. I walked away with the feeling that he would rather do multiple surgeries than fix all issues at once. Not one now, another later for what he could not explain to me as WHY. They also say no one could attend my appointment with you but then the Dr. told me I could have brought one person with me. Also tried to conference call a family member in during the appointment and that never worked. read more

I went here as they advertise on the radio that they see people on an urgent basis. I was expecting Orthopedic Urgent Care and a dedicated PA, NP, etc. Au Contraire. This is how it works. You come in, tell the receptionist your problem, then she attempts to triage you to the M.D. who best fits your problem. In my case, a foot specialist, as I had a dislocated toe and bone fracture in my foot. The doctor who sees you has an attitude that another person has been added to his overloaded schedule and you are off to a good start. Doctor looks at my foot and I go get an x-ray. (x-ray techs the only ones with kindness and compassion.) Come back, he explains toe is dislocated, foot has broken bone and dislocation needs to be put back into alignment. Gives me 2 shots to numb foot. 15 mins later he starts to tug on foot. I screamed in pain. He says, "whats the problem, you got 2 shots?" Well apparently, doctor did not put novacaine in the right place. I then stated "Just put toe back into alignment, I will deal with pain. So he did and I screamed extremely loudly but it was put back into alignment. (I later learn that the fracture in my foot was bad which MD never stated) After procedure, I ask doctor, "Can I go to work with this foot in boot? He says, "You work?" How insulting. Yes jerk, I do and I have insurance through my employer. So off I toodle with my foot in boot and limping to the car. Thank god my hubby took the day off work to help me. Foot starts to throb after I get home. I was never given any instructions regarding icing, elevating, no driving etc. Good thing I am a medical professional myself. So disorganized, unprofessional. No meds offered or given. No one told me not to take Advil but I later found out one shouldn't take Advil for a fracture. Had to call the next day for a painkiller as foot was throbbing. Again, given rudeness and sarcasm by nurse as if I was a drug seeker. After deciding my treatment was barbaric and the staff was unprofessional, I followed up with my own podiatrist. He stated fracture was bad. Nice. I will never go to Orthopedic Associates again. I highly suggest everyone there, except for x-ray techs, go to customer service classes asap. This review was written by a medical professional, who is employed, and has commercial insurance, if any of that should matter. UPDATE: I received a message from business manager to give her a call regarding my experience. I called and she was very apologetic about my poor experiences. She stated that she would inform the owner and then she thanked me for the information. That was all. read more

I was there twice with my daughter who had a fractured hand. First visit we already had xrays from urgent care. Waited a full hour in the room to see the doctor. Dr. Foley was pleasant enough but no apology for the long wait. Then off to get a (way over-priced) splint. Everyone was nice but way too long to wait for a scheduled appointment! 2nd appointment-once again we waited an hour and 10 minutes to see the doctor. That's a long time to sit in a room with a magazine. No call light...what if I was an elderly person in a wheelchair and I needed assistance? Again no apology or even acknowledgement from anyone. When we were walked to our room we passed many empty rooms so I don't believe they were very busy. Would not recommend this facility. read more

Billing is really bad and pathetic at Orthopaedic Associates of Wisconsin at Pewaukee, WI. They don't submit the claims to the Insurance on time. They also omitted submitting one of the claims to Insurance. They directly bill the patient saying the insurance was submitted but declined by the Insurance company. When I talked to Insurance company they said, they never received the claim. I talked to OAW billing representatives many times, to resubmit the claim and they never did. Now they billed the total amount to me directly. I am trying to get them resubmit the claim because it is not a small amount to pay directly. They even sent the billed amount to Collections and they don't have any inclination to resolve the issue. I will suggest people to stay away from the facility just not to receive the billing shock later. read more

As an RN of 22 years, I have had a great deal of experience working with Ortho related care in Waukesha County . For the first time in my life, last October, I became a patient in need of Spine related care . Because of all the positive feedback I had received from patients , I chose OAW for my care. I could not be more pleased with the care I have received. Dr Zoeller, Dr Englund and Dr Tjarkson have been such an amazing team!! From diagnosis to timely, effective treatment, the entire process was made SO easy for me !! I am now pain free after a very large Cervical disk herniation !! Thank you OAW for bringing me back a great quaintly of life !! And special thanks to their assistant Rachel for being so incredibly accommodating and for all the follow up phone calls !! HIGHLY recommend this group ! Exceptional care !!! read more

Sadly, like all health care...OAW is all about how much they can bill you without caring at all about the patient. I had rotator cuff surgery in August and the doctor set a follow up appointment for December 1 - it was outside of my "global period" by 1 day so it was fully billable and not covered with my $15,000 surgery. Today...my shoulder is considerably worse than pre surgery and OAW really doesn't care...:unless I want to spend another $300 on a follow up visit. Overall, I would give them zero stars, but the office location for them to provide their neglect is very convenient. read more

SCAM ALERT! I had an appointment recently with Orthopedic Associates and I got a phone call early in the morning of the appointment to "set up the billing for my appointment". So, after stupidly giving my Medicare number to people I had never met in my life, I was asked if I have back and knee pains and had I talked with my doctor or anyone else about getting a back brace or knee braces? I immediately recognized the fact that I had been giving all my Medicare info to fraudsters. I called Medicare and explained the situation, and they advised me to call the Federal Trade Commission which I did and I opened up the case with them. I called Orthopedic Associates and made about four or five tries to get through voicemail hell and talk to a real live human being and explain that their system had been compromised. I finally talked to someone on the appointment desk who said that they have had problems with this before and blamed the whole problem of their compromised appointment system on the fact that they use computers which she assumed had been hacked with no other reason than the fact that it seems to be fashionable these days. She asked if I wanted to talk to the office manager, and I said yes, and got connected to another voicemail; having had a belly full of their voicemail system I hung up. That afternoon I showed up for my appointment and had a much more pleasant experience. I was taken care of by Dr. Holub and his assistant, got a good jargon-free explanation of the efficacy of cortisone shots of the knees, got the shots, and have had good results with the injections. I can now stand with minimal pain, and actually get some things done so I'm quite pleased with the medical care I got at orthopedic Associates. However, if you made an appointment with these people and someone calls you to "get billing information", scream an obscenity at them and hang up. read more

I've had 3 visits. It all depends who you get to work with some of the staff is awesome, some are just horrible. Customer service isn't a priority. We were told they were busy when we were the only people in the lobby. Waited over an hour and a half and watched them call 3 people who came in after us with no appointment. This facility is like a factory. Check in, exam, come back a week later, meet with doctors for 5 minutes, come back.... nice building, but as a patient I feel like just a number. On my documents to go back to work they listed the wrong leg. Try to avoid this place if possible. read more

Dr. Papandrea and his team are fantastic. He did an excellent revision on my arm. I'm (sort of) looking forward to my next surgery. I'm mostly looking forward to regaining control of my body. It should be noted that I got a third opinion from Dr. Sanchez Sotelo of the Mayo Clinic, and he said that he would be happy to work with me, but that Dr. Papandrea is one of the best elbow surgeons in the country. I concur that he has treated me with respect and has done an excellent job in treating my injury. He also has told me no on occasion, which I think is a good sign of someone who is not a yes man and who is able to see the bigger picture. OAW does seem to be struggling with their PT and OT department. Because it has been so noticeable, I think they should fire ATI and find another group and/or privately manage that department. ATI made some deeply questionable decisions during the quarantine, that in my opinion, are not in alignment with the morals of OAW. As someone who has spent three days a week at PT and OT since October (with the exception of the quarantine), I think that I'm the right person to express this opinion. read more

I want to rate them higher...I really do! Dr. Englund and Dr. Holub were great. However, the staff there is terrible. After having ACL surgery in January I did not receive any information about follow ups. Not pamphlet, phone call, email...nothing. Then instead of sending me a bill they sent me straight to collections as if it was my responsibility to call them and find out if I owe them money. Heck if they had bothered to pick up the phone it would have been paid months ago. Instead I find all this out while in the process of buying a house! When I did call I left a message with Kim who has still not called me back. You can find good doctors elsewhere...save yourselves the headache of dealing with the incompetent staff. read more

I had a total knee replacement here. And I cannot say enough of the staff here.From the moment I walked in. Till the moment I walked out. The staff was amazing. Knowledgeable , professional,attentive and very friendly. They made my stay there pleasurable. Considering why I was there. I can not recommend this place enough. I give them Thanks a ton. read more

Dr. Viehe is a fine surgeon. I have bunions in both feet. He performed surgery on the worst foot this year and he will do the other one next year. This foot was really a mess and it had spread so thin that I felt as if my arch was going to break if I walked on it for a few hours. I have 5 incisions, 2 pins and a plate and it is healing fantastically! No pain anymore and I can wear shoes again! When I look down at my foot, it is so nice and straight now and looks and feels great! I know quite often people say foot surgery can be a major undertaking and not heal properly and cause pain for the rest of your life. I must say that for the amount of work I had done, the process was effortless on my part (expect a lot of laying around for a couple/few months) and the healing and results have been amazing. My arch never hurts anymore now that my foot is more narrow and I feel like I have a whole new foot! Dr. Viehe is highly rated on other websites so do not believe 1 bad review. Oh, forgot to mention that not only is he a great surgeon with a wonderful, caring and compassionate bedside manner, he also comes across as a great human being! If you are positive and want to get better, he will make it happen. It should be noted that he does not believe in prescribing narcotics for excessive periods. With the opioid epidemic, that is a very good thing. read more

I couldn't agree more with the negative post from Joni I had three procedures, a hip and two carpal tunnel surgeries performed there. All went south, almost died from the hip replacement. Most recently I have had both hands rebuilt, carpal tunnel, and have had complications from a fall after having the second hand done. Almost immediately I went to the ER, late on a Saturday night, and my Dr. would not respond. After a number of unsuccessful visits to their office, where he stated my wrist was sprained and give it 3 weeks to heal I finally, out of frustration, went to my real doctor. A simple blood test revealed I was suffering from gout. I started on Prednisone last night and the pain has gone from a high of 10 to a manageable 2 or 3 (silly rating systems). I will be hard pressed to recommend to go back there for their services. read more

This medical facility is a revolving door. They even give you buzzers to hold until your appointment, it goes off when the doctor is ready for you give or take 10 minutes. (talk about indifferent) We have had issues with at least 3 doctors at this facility. 2 out the 3 did not provide adequate care,, including an er visit. I found there front desk staff to be unemotional, like robots going through the motions,, nurses that escort you to the rooms were stone faced. Not a pleasant atmosphere. There are a couple of doctors that have amazing reviews from lots of different individuals, but our experiences there will keep us from using these doctors for future medical needs. Would not recommend this medical facility to anyone. ever.. read more

I agree with an earlier reviewer - it is a revolving door. Poor and ambiguous service. Saw Dr. Hongsheng for about 5 mins and was billed over $800. And that was just his portion. All for a 15 minute visit that included a diagnosis, an X-ray and a treatment plan that included surgery, which, after a second opinion, I didn't have and didn't need. Save your money. Go somewhere else! read more

I had major reconstructive shoulder surgery from a serious injury approximately a year ago. The review I'm writing isn't so much about the outcome of the the surgery as much as it is about their billing department. After countless hours and hours of going over their bills with their "billing experts" I am unable to reconcile their bill! And neither can they explain all the charges and payments from my insurance company. I have had two outside individuals who are office managers for other medical practices assist in working with the folks at OAW to clear up their invoice. At this point I still owe over $300 to which they cannot prove I owe. I would not recommend this facility because of their frustrating billing department. read more