I've been a patient at Advanced Eye Care for 20+ yrs. Always have had a great experience there with receptionist & Dr's until an appt I had on Friday April 3rd. I had a stye for 2wks, hot pks were not helping so got an appt on March 31. First time meeting Dr Smith. He did exam & said he could Lance it if I wanted to make appt for Friday or Tues. Got appt for Friday the 3rd. When he came into the room on day of appt he was all business, ok, so some Dr's are like that. He told me the worst part was the needle, but I thought he would at least numb under my eye before using the needle, no, he starts sticking the needle in & I flinched because obviously under eyes is very sensitive. I can't remember his exact words, but something like "You need to not do that or we will stop right now, you've been through worse I'm sure" He apologized when it was done, but im sorry, that to me was very unprofessional. And personally it's barbaric to not use some kind of numbing gel before getting the shot. Needless to say, I will not go to Dr Smith for any further problems. read more

Great staff, excellent doctors, nice office! They are very busy, but it's because they are a specialist, and the only one for Bennington County. Keep that in mind read more

The receptionist is incredibly rude. She should not be in customer service. I will not be going back to that office because of it. I am having a problem with my eye, needed to schedule appt. (I am an established patient there), and she was rude and told me they had nothing for appts. and that I should go to urgent care instead. This even after I told her it was not an emergency but that my primary care MD said that I needed to see the optho. people. THe doctors themselves are nice, and the eyeglass side of things is good. So if you don't mind rude, brusque customer service, go there. Otherwise, I do not recommend it. read more

Broke my glasses in early November, waited 1 1/2 months for exam appointment. Ordered and paid for new gasses before Christmas. End of January and glasses are not in but I have been told 4x that they will ship out on Monday and should be in end of the week. What Monday ?? February, March. 2023?? very frustrating especially when you can't see. read more

I was a patient there approx. 8 years ago. Had an issue with my eye recently and today I had to call for an appointment to be seen as soon as possible. Hadn't been there for a long time as I don't normally have any problems with my eyes. When I called the receptionist she was friendly initially when she first answered the phone. She asked for my name so she could look up to see if I was currently in their system as a patient. When she found out I was not currently listed as a patient of theirs, she said in a VERY RUDE tone ... " You are not a patient of ours! " . Then there was absolutely no further response at all! I waited thinking she was getting ready to ask me more questions, so I could make an appointment to get current with them. After a long wait of PURE SILENCE on her end, I eventually asked " Well, can I make an appointment? " ... She finally & quite rudely stated that they were not taking any new patients. WOW! Couldn't she have just nicely stated right away that unfortunately they were not taking on any more patients??? She didn't have to give me a rude tone for no reason! ~ Glad they aren't taking new patients! I wouldn't want to go there again anyway, if that is the way they handle a situation like this! read more

You need to distinguish whether the rating is for the physicians or for the small eye-glass store at the same address. Please find out if the person who gave a poor review was talking about the place to choose eyewear, or a particular doctor. I find that Dr. John La Penta, who I have seen for several years, is excellent. read more