ACR is absolutely the best! From James coming over to give us an honest quote with no upselling, to patiently waiting for me while I made a bunch of changes, to the actual work, and to the aftercare. They are top notch at what they do. Keith, the project manager, is a gem! He is kind and courteous and very involved. Keith was on top of everything. And all of the subcontractors they have are phenomenal as well - not only great at their jobs but really nice guys too. I highly recommend ACR if you need a remodel read more

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I had a great experience with Advanced Custom Renovations from start to finish. From my initial consultation with James through project completion, everything was clear, organized, and well managed. James did an excellent job walking me through the process, timeline, and what to expect. While I sourced many of the materials myself, he was available when I needed input, and his initial estimates were impressively accurate, even down to tile quantities. Once the project began, things really stood out. The work started within the expected window, and there was consistent progress every day until completion. Keith, the project manager, was outstanding. He communicated clearly about who would be at the house and when, which made the entire process feel smooth and predictable. What I appreciated most was Keith's responsiveness and attention to detail. If I had a question or concern, he addressed it quickly, often in person. He also went above and beyond in a key moment by helping me swap out my tub for a better option mid-project at no additional cost. That level of care and flexibility made a big difference. Most importantly, I am thrilled with the final result. The quality of the work and overall finish exceeded my expectations. I would absolutely recommend Advanced Custom Renovations to anyone looking for a reliable, communicative, and high-quality team. read more

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Advance Customer Renovations exceeded all expectations with our master bath remodel. From start to finish we experienced clear, concise, and professional communication. James did a great job quoting the project. His attention to every detail of the project and costs associated was so thorough. He also worked with us to keep the project within our budget. Keith was our Project Manager. He was so helpful and available for any of our questions or needs. He made it his goal to deliver a bathroom that we would love and often had to answer my questions into the evenings to ensure we had the information we needed to know about the project. His team of workers were all so kind and worked hard every day to complete the project in a timely fashion with attention to every detail. We are extremely pleased. Thank you! read more

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Prompt service. Fair pricing. Professional tradesmen who know what they're doing. Keith was great and kept our small, guest bath project running smoothly. Personally overseeing the project daily and checking in often. From our initial inquiry with James, to booking and completion walk thru, the whole process was very fast. They got us scheduled in the window we needed and were great in cleaning up every day after they were done. They're also flexible with materials if you wish to provide your own. Shout out to Eddie who did an amazing tile job with a great layout, as well as Corey their plumber who went above and behind replacing unforeseen drain work. Overall, I'd definitely hire ACR again to do additional remodel projects should the need arise in our home. Thanks again for a great experience! My wife loves the new shower! read more

Advanced Custom Renovations - Custom niche and sill. - Flooring Near Me - Chandler, Arizona

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Super impressed with ACR and their team, especially Keith. From the initial consult, to the site visit to ensure we had all materials on hand, to the final walk through, they made sure all the ducks were in a row so nothing got missed. Keith was available to answer all my questions and most importantly, the shower and kitchen backsplash look GREAT. Everyone did a fantastic job! read more

You will not be disappointed if you hire ACR to transform your bathroom. The job started sooner than expected, the communication was great and there were no issues. Everyone that worked on the job was friendly and knowledgeable. read more

Advanced Custom Renovations - Before - Flooring Near Me - Chandler, Arizona

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Major bathroom remodeling. Demolition team first class. The project had a few challenges but ACR and Keith made things right. Very pleased with the final results. read more

We used Advanced Custom Renovations for two bathroom remodels. James was there to give a quote and was so helpful to give suggestions. Keith the project manager did a great job once the job started. He kept things moving and was very always available for questions or concerns. We are very happy with the end result and wouldn't hesitate to recommend this company read more

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We chose ACR for our master bathroom and guest bathroom remodel after several friends recommended the company. We were working on a tight deadline and they were accommodating to our needs. Everything turned out beautifully and finished within our timeline. The tilers did a fabulous job in particular. Our project manager, Keith, was very responsive and thorough with communications. We are extremely pleased with the results! read more

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Amazing job from start to finish. Their process / management of the job sets them apart from other contractors, allowing the project to be completed on time. Derek/Tammy did the demo and tile work. They take pride in their work and it shows. Keith, Fred did a great job managing the job. Keith made a creative decision on the framing to maximize the space of what was a small bathroom. It made a big difference! Thanks to the entire team! read more

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ACR remodeled our master bath and installed LVP throughout our bath/bedroom. They were great from the beginning to end of the process. Answered all our questions and made recommendations. We had a couple communication hiccups, but they got resolved asap. Took us a while to get everything situated as we were picking things out ourselves, but as soon as we started the whole process went fairly quickly. We didn't have any long gaps between phases which was great. I would definitely recommend ACR if you are looking to remodel. read more

Advanced Custom Renovations - Flooring Near Me - Chandler, Arizona

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Not sure how I got so unlucky to have such a horrible experience with this company. It was the second time using them so I thought they were a stand up company. We used them for floors before and that went fine. This time they installed a bathtub and shower surround. The bathtub isn't draining water off the side of the tub. It appears to be a defect with the tub. But because we purchased the tub ourselves (at their direction) they are not responsible to fix it. I'd be very careful using any company that has you purchase your own materials and leaves you liable. read more

We bit the bullet after living in our home for over twenty years. We hired Advanced Custom Renovations to remodel our two builder-grade bathrooms. James came out to give us a realistic estimate, answer questions, and make suggestions. After ordering our materials with the help of an independent designer and finally receiving them, we got moving. Keith, the Project Manager, and Fred are why this remodel went so well. The two of them made sure things were moving on time, made practical suggestions, and were able to anticipate potential glitches. We also were so appreciative of Shawn, the tile guy. He does a great job! I appreciated Keith going above and beyond from start to finish, and I knew that when I called him, he would listen to my questions and concerns. I highly recommend him and ACR. read more

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From the first visit with James, and all the way through the process with Keith the project manager, Derek and Tammy the installers, and Fred the plumber & jack of all trades, it was a great experience. We're very happy with our master bathroom remodel (new walk in shower, floor and shower tile, new vanity and fixtures). We're glad we paid a few extra bucks to have it done right by a professional, genuine group of people. I highly recommend ACR to anyone looking to have a big job done right. read more

Advanced Custom Renovations - Master bathroom after remodel - Flooring Near Me - Chandler, Arizona

Seamless experience (even with one unexpected delay). Highly efficient craftsmen every step of the way. I am more than happy to have decided on this company for my bathroom remodel. read more

We got a few quotes for the renovations of our master and guest bathrooms and decided to go with ACR because of their responsive and transparent price estimates. Because everything was broken out into separate line items, we were able to cut back on items as needed to maintain budget. James was extremely easy to work with and responsive when we needed to modify the scope of work. When it came to starting the process, ACR was very thorough and made sure we had purchased all necessary materials. It took about two weeks to complete both bathrooms since they did one at a time so we could have a functional shower. Keith came by everyday to check on progress and make sure work was completed correctly. Shawn and Fred did a great job on the tiling and plumbing. We're happy with the results and still are 3 months later! read more

Advanced Custom Renovations - Flooring Near Me - Chandler, Arizona

We highly recommend Advanced Custom Renovations for your next home project! This is our second project with ACR, and we are VERY happy. From quote to final walkthrough, James, Leanne, Fred, Derek, and Keith took excellent care of us! One of the best aspects of ACR is their willingness to meet the exact design you're looking for...even if that means multiple quotes and conversations. They prepped us from the very beginning regarding the timeline and challenge of materials and the team kept us on track! In addition to their quality of work and project management, I loved how they document EVERYTHING with pictures throughout the whole project. Step by step, there is a quality check and approval of work by the Project Manager - bravo! This is a major piece of mind. We completed a full remodel of our Primary Bathroom with minimal hiccups - we ended on time and on budget. When there was a hiccup, Keith and his team were on it immediately. BRAVO! We 100% will be using ACR for our next project! read more

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Advanced Custom Renovations did an amazing job remodeling our large master shower. Not only does it look beautiful, but these guys were excellent to work with. Most specifically, our project manager Keith, who made the process so easy, he's super friendly and every vendor he used was top-notch. We will definitely use them again!! Highly recommend. read more

Advanced Custom Renovations - Master shower - Flooring Near Me - Chandler, Arizona

Hired ACR for mater bath renovation which turned into doing a guest bath renovation as well after firing a previous "contractor" who lied about license and was fired for terrible work quality. The master bath started out well with only a few minor problems. Then the "tile guys" showed up to do the floor and floor to ceiling tile in the shower. There were multiple problems with these guys (subcontractors hired by ACR). We ended up having to redo sections of flooring because they didn't properly secure subfloor and the grout cracked within a couple days, had to redo multiple large format tiles in shower, etc... what should have taken maybe a week they kept having to fix, refix and fix again pushing us back a least a month. The other issue we had was the finish carpenter they brought in to do baseboards and door casings. This guy was a complete HACK and clearly has never done "finish work". Terrible mitre joints in door casing - I mean TERRIBLE - and he didn't even go back and filled nail holes on over half the trim before he slapped some paint on and said he was done. Not to mention that since we were responsible for purchasing all the materials ourselves this "finish carpenter" wasn't shy of just burning through the extra material we supplied. He wasted the "20% overage" material I initially supplied and then just left all his off cuts and wasted boards in our garage for me to clean up. Obviously this wasn't the quality of work we thought we were paying for when hiring a company called ADVANCED CUSTOM RENOVATIONS; James (owner) and Fred (the fixer) stepped in an understood all our concerns and did their best to make it right. It took about 4-5 weeks longer than anticipated with all the setbacks and issues but we're happy with the overall outcome. read more

Services: Interior painting, Tile work installation, Install flooring, Paint indoors, Remodeling Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Fantastic job by everyone at Advanced. The communication was great and the work was completed on time. The Project Manager, Keith, was extremely attentive and kept an eye on everything from start to finish. I would highly recommend this company for all your remodeling needs! read more

Advanced Custom Renovations - New Floor, Baseboards, and Paint. - Flooring Near Me - Chandler, Arizona

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I was more than impressed with the professionalism and quality of the work performed by ACR. From the first visit for a quote, to the site visit to look at the material and every day they were at home, they were always on time and went above an beyond to help me achieve my beautiful bathrooms. Highly recommended. read more

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We decided to remodel our guest bathroom and after meeting with James Underwood with Advanced Custom Renovations we gave them the green light. Could not have been happier with our choice. Their prices are very reasonable. The entire crew was punctual, professional and very friendly. Our personal project manager Eddie was awesome, checking every day and making sure we were completely satisfied with the project. I highly recommend them and will use their services again in the future. read more

Advanced Custom Renovations - Before - Flooring Near Me - Chandler, Arizona

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These guys did an amazing job! They communicated clearly, were on time, and did a beautiful job of constructing a beautiful master bathroom for us! read more

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Everyone with Advanced Custom Renovation was so communicative and responsive, it made the entire process so easy. They thoughtfully worked with our needs and schedules. I would recommend this company to anyone looking to do a home renovation. We love our new bathroom! read more

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Update: ACR saw my review and contacted me to fix the issues we had. Fred came out and looked over our issues and once he got approval to move forward, he was able to fix everything that was needed. read more

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We did a two bathroom remodel plus flooring in the master bedroom with ACR. Our project manager, JD, was great. The end result was two beautiful and functional bathrooms! read more

We had ARC do the remodeling of our three bathrooms and are very happy with their work. From James coming for estimates (twice, as we paused the effort for a few months), Fred doing plumbing, Derek/Tammy doing tile work, Leanne handling the scheduling and adjustment of work scope, and Keith overseeing and coordinating the entire project, everyone was professional, on time, courteous and friendly. The deco band of one of our bathrooms required manually modifying the pattern of the pre-made glass mosaic, Derek and Tammy were able to produce it beautifully. The cost of the project is very competitive with respect to other contractors we talked to. The project flowed smoothly with very little idle time, which led to a completion ahead of time. Being two engineers and perfectionists, we do see minor things which could be done more meticulously, but on the large scheme, the end result is very satisfactory overall. We love our new bathrooms and definitely recommend ACR. read more

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We had several quotes for our Master Bath remodel and after we met James, we were sold to use ACR! Stella was amazing to work with and was there for us every step of the way for planning before the job was started. Our team of Keith, Fred, Jim, Tammy, Derek, Robert, and Kirk was absolutely the best and every sub was great. They were all professional, courteous, communicated well and there were no surprises. Keith (who was our Project Manager) would stay in contact and come by the house quite a lot (daily usually which was very nice!) to make sure everything was going well and that we were happy with progress and work. Their quotes were detailed and accurate and there was NOT ONE hidden cost or surprise!! Our project was very extensive and included a steam shower, so the attention to detail and quality materials was key. Fred did such a great job of installation of our steam shower, and his work is impeccable! I am so ecstatic with the end product of our Master Bath and cannot say enough good things about ACR and their team. I would recommend them for your projects and will use them again for the next Bathroom remodel we take on! read more

We are so happy to have chosen Advanced Custom Renovations for our complete bath remodel.They provided excellent service and communications throughout the entire process.The entire crew were very pleasant to work with and very knowledgable in their area of the remodel..Our project manager, Keith, kept everything running smoothly.I look forward to working with them again soon! read more

Work that should have been completed in 3 weeks took 4 months. The project manager scheduled work, but did not oversee work to ensure it was done properly. Work done was not professional (except for the electrician). Concerns were met with apologies or we were told it was industry standard. We expected the work to be done correctly or corrected and it wasn't. Very disappointed in the quality of work. read more

I would like to take this opportunity to highly praise ACR and the efforts of their hardwood floor installation crew led by Mario. Mario along with two other gentlemen were the installation team for this job. They were very professional, hardworking, and courteous to us the whole time they were here. Each day at 8:00am like clockwork they rang our doorbell, and worked their butts off until 5:00pm or 6:00pm that evening. The amazing thing is we did not see them take many breaks and they usually had lunch while they continue to work. Now that is amazing service in this day and age! At the end of each day's work, Mario and his crew would clean up after themselves, organize their tools for the next day, and load their truck with the old carpet heading for the trash. That way each night my family did not feel like they were sleeping in a construction site. As for knowledge and professionalism, Mario definitely showed these qualities throughout the time he was installing our floors. He was there each step of the installation process to explained things and answer any question we had on what he was doing. And boy did we him a lot of questions! When a person spends large amounts of money to put in a new floor he wants to make sure it is done correctly . And Mario delivered. Well done Mario! Thank you so much for your expertise, professionalism, courtesy, and especially your effort on the work you did in our home. In ending I like to thank your company for having such high quality people from the estimator Rebecca to the floor installer Mario. We definitely will use your company for future home projects. We are so ecstatic on the way our floors turned out. A funny story. Yesterday, a friend of my wife came by for a visit and she liked the way our floors came out so much that she took one of the extra pieces of wood home with her to show her husband. She now wants to put in hardwood floors in their home. read more

We used ACR for our master bathroom renovation and had them do the flooring on the staircase and second level as well. We have not had great experiences in the past with renovations, but this was different. James came out and listened to what we wanted done. He helped us decide what would look best in the space we had and was responsive over the next few weeks to answer questions and get the design figured out. The quote was reasonable as well. Keith was great at communicating during the entire project so I knew when and who was going to be working each day. He made sure everything was done how we wanted and didn't cut corners as we had run into in the past with other companies. Fred did our plumbing and also communicated well with a couple changes that were needed and involved me in decisions. Dan did an amazing job with the tile for the floor and shower. He was very detail oriented. Our flooring crew worked fast and hard long days to complete it quickly. The flooring and trim turned out very nice. I would definitely use them again. read more

Thank you for your service! The tile looks great, we had minor problems that were fixed right away. Very professional. The owner James was very nice and willing to help us in any way he could. Thank you again! read more

Using Advanced Custom Renovations has been a dreadful, frustrating and long experience. Everything was great up until I paid the deposit. As soon as I paid communication went downhill. I was told by James they would put drop-cloths or plastic down to minimize the mess, which didn't happen. There is construction mess and dust everywhere. So much so, I need the carpets to be cleaned. We were told the job would take 2 to 3 weeks, as I'm writing this the job is not done and we're at the end of week 4. We were told the field superintendent would be at the house everyday, he hasn't been. Matt told me to call him with questions if we needed when we went to the store to purchase the materials, but then didn't answer. Now, 4 weeks into the job there have been too many phone calls and texts to count, which aren't answered, by Matt(superintendent) and James(owner). Becoming very frustrated with the lack of communication, we reached out to James, the owner for answers. But he hasn't bothered to respond. My husband and I have both tried calling and texting him for days but he hasn't had the courtesy to return our calls. A couple of days into the job Matt became ill, for which I was sympathetic and understood, sometimes things happen. However, the field guy who took over for Matt came in very rude, I'm guessing irritated he had to be there and told me no tile guys were scheduled for my shower and the soonest he could get someone out was a week after the guy finished the wall of our shower; so after construction started it sat with no one working for almost a week. The first few days the tile guy worked everything seemed fine, apart from us being sent back to the store for extra materials 3 times, which felt a little odd running to buy grout and such considering we're paying $18,000 for a shower remodel. Then the guy left at 1pm one day and the following day called me to say he had to move his apartment and didn't want to work that day! I did get a hold of Matt immediately that morning and he did make the tile guy come as scheduled that day. Everything has been delayed. I'm told for sure a trade will be here at a particular time. Then nothing. Again, leaving me to chase to find out why, then being told it will be tomorrow instead. Our job has felt like a side job, instead of anybody's priority. The plumber came in the evening to do his part after getting off work from 'his real job.' Tile didn't get finished for days after it was supposed to be done. Then the guy to finish the wall couldn't come until the day after he was originally supposed to, again leaving the job without anyone working on anything for a day and a half. When the guys did show they said the work was all done wrong and they couldn't drywall because of it not being done right and walked out. We are not unfamiliar with construction. I understand it's sometimes difficult to get trades lined up. However, we chose to use this company so they could get quality work scheduled and delivered as promised. All this time if we had been getting clear communication through the process, if the owner would respond to his customers who I would imagine he must know are having issues with professionalism, if I wasn't feeling like I'm chasing people to do the work, which is what we're paying a lot of money for someone else to do, all the other stuff wouldn't be so bad. But, it's honestly just been one thing after another. Matt, the superintendent seems like a very nice guy. He hasn't been rude or discourteous at all. The frustration has been in being promised a certain timeline and having to ask and chase why things aren't being done. The second guy to do the drywall after promising he would get done in one afternoon simply left without saying a word and and hadn't finished. Delaying yet again. Now, not only incredibly frustrated by this process I fear the work won't even look good when and if it ever gets finished. read more